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• Create New Job
  ...n Page|Home]] > [[IT Operations Management|ITOM]] > [[Job Queue]] > Create New|[[:Category:ITOM|Index]]}}
  3 KB (435 words) - 18:33, 11 April 2024

Page text matches

• Data Import Configurations
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/data/data-import-conf ...AP user import is configured using this interface. Over the coming months, new versions of Hornbill's open-source import utilities will be released meanin
  2 KB (358 words) - 18:39, 11 April 2024
• Managing Workspaces
  ...kspace Buzz, and existing member will not receive a notification about the new member/s.
  2 KB (274 words) - 17:45, 18 July 2017
• Project Details
  ...use the '''+''' button in the section on the form, into which you want the new custom field to be added. :* Choose the control type for the new field
  3 KB (501 words) - 17:19, 19 January 2021
• Project Relationships
  == Define a New Relationship == Select the '''+''' Icon to define a new relationship.
  4 KB (553 words) - 18:01, 19 January 2021
• Working with Contacts
  :* [[Email_Composer|New Email Composer]] * Select the + icon from the Activities section to add a new activity, assign it, set a due date and reminder options
  4 KB (669 words) - 22:33, 18 March 2024
• API keys
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/integration/api-keys/ Click on the + button to start creating a new API key.
  4 KB (580 words) - 18:04, 10 April 2024
• Import Suppliers
  Use the import suppliers option to upload '''New''' or '''Existing''' suppliers from a csv file. ...mn headers, under which you need your supplier data when looking to import new suppliers into Supplier Manager.
  3 KB (378 words) - 14:52, 14 April 2020
• Project Manager
  ...and invoking Project Templates and or passing in request variables to the new Project.
  3 KB (475 words) - 13:15, 14 June 2021
• Import Supplier Contracts
  Use the import supplier contract option to upload '''New''' or '''Existing''' supplier contracts from a csv file. ...s, under which you need your supplier contract data when looking to import new supplier contracts into Supplier Manager.
  3 KB (395 words) - 14:51, 14 April 2020
• Import Supplier Contacts
  Use the import supplier contact option to upload '''New''' or '''Existing''' supplier contacts from a csv file. ...rs, under which you need your supplier contact data when looking to import new supplier contacts into Supplier Manager.
  3 KB (395 words) - 14:47, 14 April 2020
• Project Manager Settings
  :: The default business process to be used when creating a new project :: The progressive capture workflow to be used when creating a new project
  3 KB (362 words) - 06:51, 15 June 2018
• GRC
  <!-- ********************************************************************* NEW SECTION ********************************************************* --> == What's in GRC ==
  3 KB (340 words) - 21:04, 14 November 2023
• Application Beta Program
  As Hornbill develops new applications for its platform/app store, we proactively look for individual * The opportunity to directly influence the direction and feature set of the new application
  3 KB (566 words) - 12:22, 9 May 2019
• Assets Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
  3 KB (468 words) - 21:08, 11 April 2024
• Customer Manager
  * '''Contacts''' - View any existing organisation's contact's and add new ones
  4 KB (501 words) - 04:01, 12 April 2018
• FAQ:Security and Cloud Questions
  ...n order to satisfy your organisations policies in respect to on-boarding a new cloud service.
  3 KB (502 words) - 10:37, 21 November 2018
• Hornbill Webinars
  ...y trial and existing Hornbill subscribers looking for a refresh or bring a new Hornbill Administrator up to speed. ...et to grips with Hornbill Administration, want to learn about a particular new feature or some functionality, or you simply require a refresher in a parti
  3 KB (455 words) - 21:22, 11 April 2024
• Project Risk Matrix
  ===New Project Risk Matrix Entry===
  2 KB (248 words) - 16:35, 2 February 2018
• My Activities Board View
  ==Create a New Board== From the Drop down menu, choose '''Create New Board''' and give the Board a Name, and Description then select '''Create''
  2 KB (349 words) - 17:37, 16 July 2017
• Project RAG Tolerances
  Use the '''+''' icon to add a new project RAG tolerance * '''RAG Tolerance''': Add an entity for the new project RAG tolerance
  3 KB (403 words) - 09:32, 20 January 2021
• Escalate Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
  2 KB (371 words) - 18:44, 11 April 2024
• Service Contracts
  Add a new Contract by selecting the Contract icon from the action bar on an organisat Associate existing organisation contacts to each Service Contract and or add New Contact's who are only related to specific Service Contracts
  6 KB (835 words) - 18:46, 26 September 2017
• API Endpoint
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-api-api/concepts#api-endpoin
  2 KB (295 words) - 18:02, 29 February 2024
• Service FAQs
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic From the Service form, navigate to the FAQ Tab, and select '''+NEW FAQ'''.
  5 KB (827 words) - 22:07, 16 April 2024
• Configuration
  ...n about your Hornbill. Apps, subscriptions, what's new, what's available, what's coming, and more.
  4 KB (629 words) - 16:01, 22 November 2023
• Configuring the BPM to send emails
  ...is an Automated Task which has options to send an email confirmation of a new incident using the Servicedesk mailbox and the EmailConfirmationNewIncident ...ou can make a copy of an existing one. However, remember to associate this new BPM to the Shared Mailbox and rectify the Email template being used.
  4 KB (637 words) - 18:38, 8 February 2024
• My Activities
  :* '''Add new list''': Create a new view by using the '''Add a new list''' option, giving the list a name and using the clause builder to defi
  4 KB (636 words) - 10:36, 6 October 2020
• Report Types
  ====Building A New Report - SQL Schema Designer==== ...new report configuration, but before you can do that, you need to create a new report:
  8 KB (1,334 words) - 20:10, 11 April 2024
• Timesheet Categories
  To add a new category select the '''+''' icon * Inherit parent membership - by default when adding a new sub-category it will inherit the membership setting of the parent category,
  4 KB (573 words) - 12:21, 30 June 2020
• Project Budgets
  Use the '''+''' icon to add a new project budget * '''Type''': Add a type for the new project budget
  3 KB (442 words) - 17:32, 19 January 2021
• Working with Organizations
  * '''Contacts''' - View any existing organisation's contact's and add new ones * Add a new Contract by selecting the '''Contract''' icon from the action bar
  7 KB (1,086 words) - 18:45, 26 September 2017
• Job Queue
  ...|Refresh|A refresh of the list may be required to update Job status or any new Jobs that have been executed}} {{Bullet1|[[Create New Job|Create New]]|Creates a new Discover or IT Automation Job}}
  5 KB (719 words) - 08:04, 20 November 2020
• Asset History
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...on of the change, old values are highlighted in red, anything added or the new value is highlighted in green.
  3 KB (473 words) - 22:29, 7 February 2024
• Organisation
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/o ===Creating a New Group===
  10 KB (1,558 words) - 20:08, 11 April 2024
• Subscribers
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ::* Apply to new Group Subscriptions
  4 KB (643 words) - 21:26, 10 April 2024
• Contacts
  Contacts can be added using the '''+ New Contact''' button
  5 KB (721 words) - 22:31, 18 March 2024
• IT Automation
  ...y to that of creating an IT Automation Job. Each time the node is used, a new Job will appear in the Job queue where it can be monitored/managed in the s :# From a connection arrow, drag out a new connection line
  3 KB (460 words) - 14:43, 15 December 2020
• Export List
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
  1 KB (180 words) - 18:53, 8 February 2024
• Workspaces
  The ''Workspaces'' page allows you to view the available workspaces, add new workspaces, and manage the workspaces that you own. The ''Workspaces'' pag ...kspace and add members whom you want as part of your discussion. To add a new workspace, click on the ''Create Workspace'' button on the Workspace List t
  6 KB (985 words) - 21:03, 22 November 2017
• Project Risks
  Use the '''+''' icon to add a new risk to the project
  4 KB (612 words) - 11:26, 20 January 2021
• Phone Call Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
  2 KB (347 words) - 22:40, 1 February 2024
• Glossary of Terms
  ...h to releases and updates that Hornbill follows when deploying updates and new features. ...hear phrases like "spinning up an instance" which basically means create a new distinct instance
  6 KB (918 words) - 22:20, 18 March 2024
• Document Tags
  Users with the '''Docmanager Library User''' role will be able to add new tags from this view. For more information on the available Document Manager
  2 KB (357 words) - 17:01, 12 December 2019
• Service Bulletins
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic :* Clicking on any hyper-link in the Bulletin text will open the link in a new browser tab.
  6 KB (927 words) - 21:44, 12 April 2024
• Project Overview
  ...cesses can be applied to project templates which can in turn be applied to new projects. Use the '''+''' Icon to add a new project milestone
  5 KB (739 words) - 17:19, 19 January 2021
• Hornbill Solution Center
  ...n about your Hornbill. Apps, subscriptions, what's new, what's available, what's coming, and more. {{bullet1|Update|When a new update of an installed application is available, a notification will be dis
  7 KB (1,039 words) - 15:10, 14 February 2023
• Live Chat Administration
  | Manually enable the Busy Message preventing any new sessions | Team used to send New Chat Session Notifications
  2 KB (325 words) - 10:45, 20 March 2023
• Single Sign On Profiles
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/security/sso/single-s ...|400px|thumb|<div align="center">'''Click the + button to begin creating a new SSO Profile'''</div>]]
  12 KB (1,827 words) - 20:12, 11 April 2024
• Project Scope Changes
  Use the '''+''' icon to add a new project scope change
  4 KB (639 words) - 17:19, 19 January 2021
• Two Factor Authentication
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/security/two-factor-a
  2 KB (388 words) - 19:15, 12 September 2023
• Configuration Items
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/config
  6 KB (819 words) - 21:59, 18 April 2024
• Hornbill Mobile
  Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Ho * Conversations - Continue or start new conversations
  5 KB (674 words) - 08:57, 31 July 2017
• Live Chat Notifications
  ...ive Chat an Organisation is used to send all members a notification when a new chat sessions is started. ...as been started by a customer or user, you can also get notifications when new messages have been recieved to a chat you have accepted
  3 KB (468 words) - 10:18, 15 November 2023
• Snippets
  === Add New === From the '''Manage''' option you can then choose '''Add New'''.
  5 KB (810 words) - 15:06, 14 October 2021
• Installed Packages
  {{Bullet1|Refresh|A refresh of the list may be required to display any new devices that were discovered while you are viewing the list}} ...ton. Once removed, the package will no longer be available for use by any new or existing IT Automation job.
  4 KB (545 words) - 11:24, 19 August 2021
• Project Milestones
  Use the '''+''' Icon to add a new project milestone
  2 KB (357 words) - 06:52, 15 June 2018
• Project Assumptions
  Use the '''+''' icon to add a new assumption to the project
  3 KB (363 words) - 11:34, 20 January 2021
• Project Links
  Select '''+''' to create a new project link
  1 KB (197 words) - 17:49, 24 September 2018
• Project Manager Progressive Capture
  ...ne's added. To change which Progressive Capture which is used for creating new projects, update the value in the following system setting
  5 KB (636 words) - 22:38, 16 December 2022
• Project Types
  ...requirements. In order to cater for this, it is possible when creating a new '''Project''' to assign it a specific type of project. ...ypes in an '''Active''' status will be available to choose when creating a new '''Project'''
  2 KB (303 words) - 17:24, 2 February 2018
• Getting Started
  If you are looking to evaluate Hornbill or you are just starting with your new instance, this page will provide information on how to get started.| ...failing browser strategy and have adopted Chromium as the basis for their new browsers, and as a result have subsequently announced their dropping of sup
  5 KB (721 words) - 20:56, 15 March 2024
• My Activities Side Bar
  ...The tab edge will turn '''Orange''' if you have notifications relating to new activities ===New===
  2 KB (374 words) - 13:08, 17 July 2017
• Achievements
  Add a new Achievement Category by selecting on the '''+Add''' icon, and give the Cate To Add a new Achievement to an Achievement Category, highlight the Category and then sel
  3 KB (402 words) - 08:14, 24 July 2017
• Project Dependancies
  Use the '''+''' icon to add a new dependency to the project
  3 KB (390 words) - 11:49, 20 January 2021
• Runbooks
  ...y, reliability and reducing user error. As an example, the onboarding of a new user could require the following to be set-up / configured: {{Bullet2|Copy|Createa a new copy of the Runbook}}
  6 KB (909 words) - 22:56, 8 September 2021
• Manage Vendors, Products, Versions
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ==Adding New Vendors, Products and Versions==
  3 KB (433 words) - 21:28, 26 April 2024
• Project Issues
  Use the '''+''' icon to add a new issue to the project
  3 KB (417 words) - 11:41, 20 January 2021
• Raising Changes
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...nalyst with a minimum of the '''Change Management User''' role can raise a new Change record from the following places:
  3 KB (393 words) - 22:35, 16 April 2024
• Service Manager Priorities
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra ==Creating a new Priority==
  3 KB (386 words) - 17:46, 12 April 2024
• Customize Customer Portal
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/customer-po {{bullet2|Allows contacts to register themselves on this portal|A new visitor to the customer portal will be able to register themselves and have
  9 KB (1,363 words) - 18:38, 11 April 2024
• Customer
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
  2 KB (240 words) - 18:34, 11 April 2024
• Service Manager Relationships
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra * Choose the '''+''' button to add a new Relationship Link
  3 KB (479 words) - 18:07, 8 February 2024
• Organizations
  * Organisations can be added using the + '''Create New''' button * '''Contacts''' - View any existing organisation's contact's and add new ones
  5 KB (743 words) - 06:04, 11 June 2020
• Project Costs
  Use the '''+''' icon to add a new project cost * '''Description''': Add a description for the new project cost
  4 KB (610 words) - 17:59, 19 January 2021
• ISO:HR Security
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/hr-security/ Recruitment of new staff can only be undertaken with the approval of the Chief Technical Offic
  4 KB (625 words) - 17:16, 11 September 2023
• Continuous Delivery
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/continuous-delive ...you don't care what version you are on, but you are happy to avail of the new channels so long as your service continues to work. Another example might
  11 KB (1,779 words) - 18:30, 11 April 2024
• Assign Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
  3 KB (489 words) - 18:07, 10 April 2024
• Corporate Service Level Agreements
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic The following SLA Details are required when first creating a new SLA and are available within the SLA form.
  7 KB (1,076 words) - 23:41, 8 April 2024
• Customer Portal
  * When a new Service is configured, the default position is for all customers to be auto :* Clicking on any hyper-link in the Bulletin text will one the link in a new browser tab.
  15 KB (2,437 words) - 17:28, 2 May 2024
• ITOM Package Examples
  This operation provides the ability to create a new AD User account within a domain. # Click the '''Create New''' button, and select '''IT Automation'''
  6 KB (753 words) - 20:05, 11 April 2024
• XMLMC API InDepth
  {{Infobox| Please note that there is now '''NEW''' documentation via these links: ...ometimes difficult to find the exact operation you are looking for. '''The NEW [https://docs.hornbill.com/servicemanager-api-api/welcome API Documentation
  9 KB (1,317 words) - 10:17, 11 April 2024
• Roles
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/r Creating a new Assignment role is very simple and straightforward.
  8 KB (1,252 words) - 20:10, 11 April 2024
• Adding an Asset Manually
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- To add an asset manually, click the 'New Asset' button from the 'Manage Assets' landing page or Asset Type List:
  5 KB (575 words) - 20:54, 7 February 2024
• Service Manager Settings
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/advanced-t :- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they
  14 KB (2,148 words) - 21:12, 18 March 2024
• Progressive Capture Workflow
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/ ...e of request that will be created. This form is most commonly seen in the 'New Request' capture flow as the support person may not know which type of requ
  27 KB (3,940 words) - 22:43, 26 February 2024
• Knowledge Centre
  :* If enabled, shows the relevant knowledge when a user logs a new request in the Customer portal :* If enabled, shows the relevant knowledge when a user logs a new request in the Service portal
  10 KB (1,444 words) - 12:26, 6 October 2020
• Activities
  ...ates are a quick way to populate repetitive activity content when creating new activities * Notifications relating to new activities will appear in the '''My Activities Side Bar''' and will be indi
  9 KB (1,357 words) - 20:25, 17 June 2022
• Custom Buttons
  Click on the '''Cog''' Icon to add a new custom button {{bullet1|Label|Provide a label for the new custom button}}
  4 KB (692 words) - 21:27, 21 March 2024
• Troubleshooting Single Sign On
  This can be rectified by uploading a new certificate key to the Hornbill SSO Profile. Please contact the security or ...ur company can schedule a task to update the Hornbill SSO profile with the new certificates, prior to their expiry.
  6 KB (862 words) - 17:58, 6 January 2021
• Asset Management
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...- This role is for an Asset Management User. It includes rights to define new and edit individual Assets as well as being able to add detailed Asset info
  4 KB (566 words) - 22:36, 7 February 2024
• Link Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...ly, the searching for and linking of requests, and secondly the raising of new linked requests.
  3 KB (404 words) - 00:52, 30 January 2024
• Microsoft
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Exchange Server Mailbox Management (OnPremise)
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
  272 bytes (36 words) - 18:44, 11 April 2024
• MHR iTrent
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Windows Management
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Datto Autotask PSA
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Solarwinds
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Opsgenie
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Service Management (systemd)
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Trello
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Box
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/box Hornbill Do
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• Ansible
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Windows Disk Cleanup
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Pipedrive
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Teamwork Projects
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• FastField Forms
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• BeyondTrust Remote Support
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• ServiceNow
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Vodafone VCO
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Nagios XI
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• UiPath
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Vonage
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Exchange Server Unified Messaging Management (OnPremise)
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Tenableio
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Freshdesk
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Scoro
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Azure Automation iBridge
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• OneDrive
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• RequestTracker
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Freshstatus
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Rapid7 InsightVM
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Twilio
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• OctopusDeploy
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Hyper-V
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Endpoint Configuration Manager
  This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill D
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• Linode Integration Bridge
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Adaxes
  This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbil
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• Invision Community
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• Oracle Integration Cloud
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• Chargebee
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• GitHub
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• Roadmunk
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• Azure DevOps
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• FireText
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• Statuspage
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• FreshBooks
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• Airtable
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• Jive
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• Rundeck
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• Hornbill Integration Bridge
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• VoodooSms
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• BambooHR
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• SalesForce
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• Uptrends
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• Twitter
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• OctoppusDeploy
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• FAQ:Subscriptions and Pricing
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-fundamentals/in-the-cloud/su
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• Services Request Configuration
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...isplayed in the '''Details''' section of each request form, as well as add new fields, set field validation, configure mandatory options and using drag a
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• Email Folders
  ==Adding New Folders== Select the [[File:Email_Folder_Add.png]] icon to create a new folder.
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• Timesheet Manager
  ::* '''''Clear fields after new value entered''''' ...Having this enabled will automatically clear all the fields when adding a new timesheet entry
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• Request Sub-statuses
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic :* Create descriptive sub-statuses to enhance the New, Open, and Resolved statuses
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• Project Templates
  ...ckly create new projects. Project Templates can be invoked when raising a new project via Progressive Capture, and or when raising a Project through a Bu From the Project Template Landing page, you can search, view, edit and create new Project Templates
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• Activity Stream Posts
  :* '''New Activity''' ::Create a new activity relating to the Post. The Activity will contain a link back to th
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• Simple List Import Utility
  * New list entries are created within the configured application's Simple List. ...APIKeys''' - This is an array of API Keys with which the tool will log the new requests. A minimum of 1 and a maximum of 10 can be defined. The more API k
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• Runbook Process
  ...is used to execute an ITOM Runbook process. Each time the node is used, a new Runbook Execution process will be started and can be monitored/managed via :# From a connection arrow, drag out a new connection line
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• Hornbill Bespoke Implementation Service
  ...nue to test true. Because we understand that selecting a new Partner and a new solution is loaded with risk, our 5 step Delivery Method also includes buil
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• Project Tags
  ...will see a new menu options '''Tags''', from here it is possible to create new, edit existing, add translations and remove project tags. To create a new tag, simply type the tag name into the input field and press the Add Tag bu
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• Connections
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic A connected user will see a new menu option in their list of requests, called '''Connections'''
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• Outbound Mail Routing
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/email-domains/ To create and Configure a new Outbound route, in Hornbill Administration navigate to '''Home > System > E
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• Mailbox Rights and Roles
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/shared-mailboxe ...the default mailbox a new Security Role must be created. Before creating a new role for use with your shared mailbox, we recommend reading general informa
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• Service Manager Experimental Features
  This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-to :* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
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• Software Asset Management
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...column for the corresponding software product in the list, and choose '''+ New Asset'''
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• Documents
  ...ollaborate. The ''Comment'' option in the Action Menu allows you to add a new comment to the Timeline discussion. :: The ''Upload'' action lets you upload a new version of the document.
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• Conversations
  * Start a new conversation
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• Activity Streams
  ...posts and comments are presented in date and time chronological order, and new posts and comments will appear in real time. ...to the activity stream. Click on the time indicator to open the post in a new browser tab
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• Global Search for Requests
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques ...atus of requests to be included in the results page. The statuses include New, Open, Close, and Resolved
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• Service Level Agreements
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic === New Service Level Agreement ===
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• Dashboards
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/da Start by selecting the '''+ Create New Dashboard''' button on the Dashboard landing page, and give the Dashboard a
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• Site Integration Services
  ...ervice's current status. The service is self-updating and will detect if a new version has been made available within the cloud and, if so, download and i {{Bullet1|Refresh|A refresh of the list may be required to display any new devices discovered while you are viewing the list}}
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• My Documents
  * Use the '''New Text Document''' button to create a new document in Document Manager * Use the '''New Drawing''' button to create a new drawing in Document Manager
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• Change Calendar
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/change * Adding a new Change Freeze period
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• Live Chat Sessions
  The list will live update when a new session comes in or a sessions status is changed, in the event you are pagi Any sessions with a '''new''' badge next to it shows pending sessions that have not yet been responded
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• Project Stakeholders
  By default the user who creates a new Project is added as a stakeholder and assigned the '''Project Manager''' ro ...apability when working with a Project. This is as follows; when creating a new project task, the owner is defaulted to the project manager. Only the proje
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• Auto Task Designer
  ...orkflow for use in its associated app. Each time a process is published, a new version is created. ...een saved and validated. Clicking on the ''Publish'' button will create a new version of the process and make it active.
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• My Personal Settings
  ...nd Timeline|Choose if you would like to receive Hornbill notifications for new Posts, Comments, changes to Comments, when Posts or Comments are Liked or U ...new participants being added to conversations you are a member of, or when new posts have been made to them.}}
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• XMLMC API Quickstart
  {{Infobox| Please note that there is now '''NEW''' documentation via these links: ...ometimes difficult to find the exact operation you are looking for. '''The NEW [https://docs.hornbill.com/servicemanager-api-api/welcome API Documentation
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• FAQ:Hornbill Terms Of Service
  ...he right within our agreement to request to move your subscriptions to the new price plan if this offers you better value.
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• Modern Slavery
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/supplier-rela ...y chain compliance programme. All suppliers when reviewed (Either annually\new contract or prospective stage) are engaged to ensure that they to achieve t
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• Google Forms
  ...o interact with the Service Manager app by allowing Google forms to create new requests or update existing requests using the Google Forms questions and s # Create a new API Key using the name Google Forms
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• Importing Assets From Supportworks
  ...eed to remove some of the default Service Manager asset Types and add some new Asset Types to cater for the records that you'll be importing. Information
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• User Templates
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u ...nually adding new users, these template names can be seen under the Create New User button.
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• Expert Services Menu
  At Hornbill we understand that preparing to on-board new software comes with it's own set of demands. For that reason at Hornbill w
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• Hornbill WCAG 2.1 Status
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-fundamentals/about/accessibi
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• Configuration Item Explorer
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/config ...on Item from the '''Details''' section to open the Configuration Item in a new tab
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• Assets
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...aring''' option is enabled, the used by will display as '''Shared''' and a new '''[[Shared_Assets|Shared With]]''' option will appear allowing the asset t
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• Integration
  ...ich ensures we maintain a consistent and reliable service while delivering new functionality progressively and regularly. ...you will have access to our catalog of various integrations detailed here, new integrations can be requested on the Hornbill Forum and if accepted will be
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• Global Request Sub-statuses
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra ...tatus of the the request to On-hold if it is currently in an active state (New, Open, Resolve) or it will maintain an On-hold state if it already on-hold.
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• Service Manager Mobile
  ...w request. As with the main client, you will have an option for Creating a New Request where the request type is not known at the start of the raising pro == Add New Request ==
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• Widgets
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/wi ====Creating a new Widget====
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• Select the Best Method to Create Users
  ...d which includes some of the standard fields that are required to create a new user account. :* The CSV upload is designed only for the creation of new accounts. It is not capable of updating existing user accounts
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• Mobile Device Registration
  Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Ho ...''' tab under the '''Settings''' tab on '''My Profile''' and Choose '''Add New Device''''
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• Email Direct Outbound
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/direct-outbound
  474 bytes (56 words) - 18:42, 11 April 2024
• Profiles
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/data/profiles/ Hornbi ...ght, clicking on the ''+'' (add) button will start the process to create a new profile
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• Service Manager Request Types
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Board Manager Business Process Workflow
  :: The Key identifier for the new card, in the case of Service Manager requests this will be Requestid :: The column within a lane which the new card will be added to, if not specified the card will be added to the first
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• Project RAG Tolerance Matrix
  Select the '''+''' icon on the left most table to create a new matrix * Name - Provide the name of the new matrix
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• Service Level Rules Builder
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic Click on the '''New Rule''' button
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• Hornbill Expert Services
  At Hornbill we understand that preparing to on-board new software comes with it's own set of demands. For that reason at Hornbill w
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• LDAP User Import
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/ldap/ov
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• Service Domains Administration
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/service-dom :: This is a unique identifier for the Service Domain. When adding a new Service Domain, this cannot be the same value as any other existing Service
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• Create an Individual User Account
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u # On the Tool Bar click on the ''Create New User'' button
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• Detailed Switch-On Content
  ...ed for multiple processes and Hornbill can work with you to design a brand new process for your Organisation, or in the mapping into Hornbill of an alread ...med for multiple captures and Hornbill can work with you to design a brand new capture for your Organisation, or in the mapping into Hornbill of an alread
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• Service Status
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Update & Collaborate on Requests
  * Add a new '''Post''' to the request timeline ...ppropriate to comment directly on an existing post, rather than creating a new update (post). In order to do this simply choose the '''Comment''' option,
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• Auto Values
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Hornbill Cloud and Platform
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/ Hornbill Documen ...LDAP User Import Utility provides a simple, safe and secure way to create new Hornbill User Accounts and update existing ones by synchronizing with accou
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• IT Automation Job
  ...Page|Home]] > [[IT Operations Management|ITOM]] > [[Job Queue]] > [[Create New Job]] > IT Automation Job|[[:Category:ITOM|Index]]}} # Select the '''Create New''' option
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• Slideshows
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/sl ===Creating a new Slideshow===
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• Service Levels
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic === New Service Level ===
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• Package Creator
  {{Bullet1|[[#Create a New Package|Create a Package]]|Create an IT Automation Package}} ===Create a New Package===
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• Instance Storage Quota
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/instance-data-sto
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• Supplier Manager
  :* Create New [[Supplier|Suppliers]] :* Create new tags
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• Teams Power Virtual Agent
  :* <code>Topic - I Need Help</code> - Information used when raising new Incident records through the '''I Need Help''' topic: ...- Information used when raising new Service Request records through the '''New Starter''' topic:
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• Operational Risk Registers
  {{Bullet1|Linked Risks|Risks that have been linked to this register. New risks can be raised from this view, which will automatically make the assoc {{Bullet1|Events|Create a new risk event}}
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• Configuration Items List
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/config
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• Switch-On
  Hornbill Product Specialists will provide your new Hornbill instance and access details, ensuring that: ...test request and asset data that must be removed prior to rolling out your new system.
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• Manage Activity Templates
  :* [[#Add a New Template|Add a New Template]] ==Add a New Template==
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• Azure App Registration Instructions
  Click on "New registration" within "App registrations"<br clear=all> [[File:Azure Setup - Step 6.png|left|New Client Secret]]
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• Business Process Designer
  :* '''Add New Stage''' :::* '''''Add New Stage'''''
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• Request List Views
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques ...View drop down list located on the ''Request List'' tool bar, select ''Add New''
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• Raising linked request through the BPM
  ...amesake Output Param that is returned by the 'Requests > Log Request > Log New Service Request' Hornbill Automation.
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• Mailboxes
  ...ur emails, additional folders can be created using the Create button. Each new folder is visible to all users that have access to the Shared Mailbox. ...email address, against the email address in the users profile, and raise a new request against them. You will be guided through progressive capture forms
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• Inbound Routing Rules
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/using-email-rou :: Clicking on the + in the tool bar will allow you to create a new rule.
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• Microsoft Orchestrator
  When creating a new Integration Connector if you chose the type '''Microsoft System Center Orch
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• Job Scheduling
  ...future scheduled jobs from here you can Refresh, Filter, Delete and Create new scheduled jobs. {{Bullet1|Create New|Create a new Discovery, Runbook, or IT Automation job}}
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• Policy Statements
  ==Create a New Policy Statements==
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• HP Operations Orchestration
  When creating a new Integration Connector if you chose the type '''HP Open Orchestrator''' you
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• Customer Feedback
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic To add a new Question, simply select the '''Add Question''' button and complete the conf
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• Configuration Manager
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/config
  4 KB (535 words) - 18:12, 19 April 2024
• ITOM Quick Start Guide
  ...l need to remove the existing connector and create a new one to generate a new code. ...windows NT accounts will be required. It is recommended that you create a new admin domain account for Windows NT computers and an account with root priv
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• Service Manager Simple Lists
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/setup/serv ...g operation and therefore the existing values should not be changed or any new values added.
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• Hornbill Automation
  ...s Processes will default to blank to maintain backwards compatibility. Any new Hornbill Automation nodes that are added to a Business Process will be give
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• Hornbill Bespoke
  ...nue to test true. Because we understand that selecting a new Partner and a new solution is loaded with risk, our 5 step Delivery Method also includes buil
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• Service Manager
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/index ...ay that they work. From the request list, a user can view requests, raise new requests, access their own personal dashboard, and export the list of reque
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• Service Assets
  This document can now be found at its new location in the [http://localhost:3000/servicemanager-user-guide/service-po ...sset, allowing the launching of the '''Configuration Item Explorer''' in a new tab.
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• Project RAG Tolerance Templates
  Select the '''+''' icon to create a new template ...d, amber and green description will automatically be pulled through when a new rag tolerance is added to a project.
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• Customised Forms
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/ :* You can add new questions by selecting the '''add field'' button
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• KeySafe
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/security/keysafe/ Hor :* [[Create New Job|IT Operations Management]]
  3 KB (396 words) - 19:57, 11 April 2024
• Webhooks
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/integration/webhooks/ # Create a new Request in Hornbill Service Manager
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• User Availability States
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u {{bullet1|Add|Use this button to add a new state to the list}}
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• Add Board
  To Create a '''New''' board, select '''Add Board''' from the the Boards Overview view. By default all new boards will have one lane. Edit the details of this lane by clicking on ''
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• ISO:Physical and Environment Security
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/physical-and-
  3 KB (493 words) - 17:30, 11 September 2023
• Report Scheduling
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/reporting/ ...you don't have a document you wish to distribute your report to, create a new document in Document Manager by:
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• ISO:Compliance and Regulatory Requirements - Geographical
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/compliance-an ...d on annual basis to ensure that all information contained is accurate and new countries are added as customers located in those region enter the sales fo
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• News Feed
  The News Feed provides real time visibility of new posts and comments, making sure you have instant visibility of the updates
  4 KB (600 words) - 08:09, 13 April 2018
• Service Portfolio
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic :* '''Design a New Service'''
  4 KB (600 words) - 21:55, 8 February 2024
• Shared Assets
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...'''Used By''' field is disabled and references a '''Shared''' value, and a new '''Share With''' section is enabled on the asset form.
  2 KB (280 words) - 22:32, 19 April 2024
• Service Manager Mailbox Plug-in
  ...d using the Service Manager Mailbox Plug-in you are able to either raise a new request or update an existing request from one of these emails. These opti ...equest option will allow you to take the contents of the email and raise a new request within Service Manager. A Progressive Capture script will be used
  6 KB (876 words) - 20:20, 11 April 2024
• Asset Types
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- === Adding a New Asset Type ===
  7 KB (1,073 words) - 00:14, 10 February 2024
• Request Catalog
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...re or one of the individual Catalog Items can be selected which will run a new progressive capture that is specific to that item.
  11 KB (1,769 words) - 20:31, 16 February 2024
• Project Tasks
  Use the '''+''' icon to add a new Project Task Use the '''+''' icon to add a new Summary Task
  8 KB (1,179 words) - 17:18, 19 January 2021
• First Time Fix
  ...that haven't. Using either the Advanced Filter or the option to create a new View, select the Criteria for First Time Fix Achieved, and then select the
  4 KB (666 words) - 18:14, 27 June 2022
• Intelligent Capture Designer
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/ Intelligent Capture is a graphical workflow tool that provides a new and simple way to define the capturing of information for a particular appl
  10 KB (1,628 words) - 19:57, 11 April 2024
• FAQ:ISO
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/about-iso/ Ho ...e underlying server code also removes all limitations for user increase as new servers can be added as demand increases.
  6 KB (848 words) - 20:41, 11 April 2024
• User Import TimeZone Fields Options
  ...untain Standard Time (Mexico) || (GMT-07:00) Chihuahua, La Paz, Mazatlan - New ...tandard Time (Mexico) || (GMT-06:00) Guadalajara, Mexico City, Monterrey - New
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• Measures
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/me ...right|link=https://wiki.hornbill.com/images/1/16/NewMeasure.png|Creating a new measure]]
  7 KB (1,048 words) - 20:07, 11 April 2024
• Business Processes
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/ ...ile:bpmaddstagebutton.png|20px|left|link=]] Select this option to create a new workflow}}
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• Routing Rule Templates
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/email/rout
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• Cloud Automation
  :# From a connection arrow, drag out a new connection line ...further down your business process. For example if you chose to create a new '''Board''' using the '''Trello''' '''CreateBoard''' method, one of the res
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• Service Manager Notification Settings
  ::: Notifications will be sent to the individual analyst if a new member is added to a request which is assigned to them. ::: Notifications will be sent to all members of a team if a new member is added to a request which is assigned to them.
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• Document Import Tool
  * <code>Title</code>: Optional - The title of the new document. If an empty string is provided, then the name of the source file * <code>Status</code>: MANDATORY - The status of the new document. Can be active, draft or retired
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• Reports
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/reporting/ ...is option start the process of [[#Creating and Editing a Report|creating a new report]]}}
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• Programme
  ...ion will appear on the programme view to contain and provide access to the new data
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• Free 30 day Trial Period
  Making the decision to invest in a new solution is inherently loaded with risk. That's what makes the decision on
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• Migrating to the Employee Portal
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/employee-po ...ady is to give access to those that will be helping to create and test the new Employee Portal and turning it on. In the admin console, under ''System >
  12 KB (1,803 words) - 22:11, 9 May 2024
• FAQ:ISO27001
  ...e underlying server code also removes all limitations for user increase as new servers can be added as demand increases.
  4 KB (597 words) - 13:20, 12 August 2021
• Linked Services Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...ou will be able to view, and edit their relationship to the request from a new collapsible section below the action item bar.
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• Re-directing Emails
  ...stem > Email > Routing Rules as shown in the screenshot below and create a new rules called 'Server Monitor'. 2) Within the new Routing Rule, specify the fromDomain and the Mailbox you wish to re-direct
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• ITOM Runbooks Quick Guide
  # Click the And New Runbook('''+''') button <li><p>Click the '''Create New''' button, and Select '''Runbook Schedule'''</p></li>
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• Connections Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Upload Assets CSV
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- ...d for static data. If you require the ability to schedule the importing of new or updates to existing assets from discovery tools or MSSQL or MySQL databa
  5 KB (776 words) - 18:12, 8 February 2024
• Board Manager
  :: Need a new Board? Simple click here and start building your new board. Add a name, description, and select the types of cards that you woul After creating a new Board or navigating to an existing Board, you are provided with a view of
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• ITOM Package Creator Quick Guide
  <li><p>Click the New Pacakge button [[File:NewPackageButton.png|23x22px]]</p></li> <li><p>Click Create '''New button''', and select '''IT Automation Job'''</p></li>
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• Employee Portal Widgets
  ...e relative path in this field - i.e for a progressive capture link catalog/new-service-request/com.hornbill.servicemanager/1/1/ (Where 1/1/ IS Replaced wi
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• ISO:Business Continuity and Disaster Recovery
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/business-cont ...are noted and addressed within 1 month of the exercise and if necessary a new test scheduled.
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• Hornbill WCAG 2.0 Status
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-fundamentals/about/accessibi ...o implement as it requires an addition of manpower time to each one of the new and old tasks.</p>
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• Supportworks Request Import
  * New requests are raised on Service Manager using the extracted call data and as ...pportworks call diary entries are imported as Historic Updates against the new Service Manager Requests;
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• User Account
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u
  10 KB (1,549 words) - 21:45, 9 May 2024
• SQL User Import
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/databas ...and re-run your import from the command line inputting the Instance ID and new API Key as you would have on its first run.
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• Home View
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
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• Policies
  ...um password length or password complexity. From this view you can create a new Policy Statement which will be automatically linked to this policy. {{Bullet1|Create New Review|This option allows you to create a scheduled review for this policy}
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• Attachment Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...'' button will add the files to the request. They can then be viewed in a new '''Attachments''' collapsible section, under the request details which will
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• Switch-On Imports
  ...set Classes from CSV files. This option is provided to allow the Insert of new assets into the Service Manager asset repository, this is generally used fo :* '''Functionality''' - This utility is for the '''Insert''' of new assets into the Asset Repository only. Updates would typically automaticall
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• Service Manager Business Process Workflow
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/ Creates a new General asset within Asset Management and links the new asset to the request from which it was created.|
  256 KB (40,895 words) - 20:34, 8 May 2024
• Service Manager Request Import Utility
  * New requests are raised on Service Manager using the extracted request data and ...entries from your source data are imported as Historic Updates against the new Service Manager Requests;
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• Employee Portal Page Configuration
  ::* '''''Add new user visibility version'''''
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• Service Manager Assessments
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra ...'', these thresholds will need to be revisited and adjusted to include the new impact level.}}
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• Escalation Actions
  This document can now be found at its new location in the [https://docs.hornbill.com/service-portfolio/service-level- Configure the time you want the new Escalation Event to be invoked, relative to the target of the Service Level
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• Translation Mode
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/internationalization/ * To - lets you manually enter a new value for this sting
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• Publish Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...n Error is published to the '''[[Self_Service#Known_Issues|Portals]]''', a new area is made available on the Service Details titled ''Known Issues''. Any
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• Request List
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
  7 KB (996 words) - 19:40, 30 April 2024
• Manage Assets
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- {{bullet1|Add a New Asset|The New Asset button allows for the manual creation of an asset. This button is loc
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• Service Dependancies
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...xplorer_service_Asset.png]] icon will open the configuration explorer in a new tab.
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• Project Manager Administration
  ...requirements. In order to cater for this, it is possible when creating a new '''Project''' to assign it a specific type of project. ...ickly create new projects. Project Templates can be invoked when raising a new project via Progressive Capture, and or when raising a Project through a Bu
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• ISO:Information Classification & Handling
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/information-c ...ividual salary letters, payslips, client contracts, third party contracts, new patent submissions, data falling under Data Protection Act, Business Contin
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• SQL Organisation Import
  **'''Create''' = Import will only create new organisations in your instance. **'''Both''' = Import will create new organisations and update existing organisations in your instance.
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• Table Info: h sys ccodes
  | <!-- Country Name --> New Caledonia | <!-- Country Name --> New Zealand
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• Hornbill Open Integration Tools
  ...o interact with the Service Manager app by allowing Google forms to create new requests or update existing requests using the Google Forms questions and s
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• Email Composer
  Create, reply or forward new email messages. Use the email editor in conjunction with email templates a Click on the '''Template''' option and choose '''Manage Templates, and '''Add New'''.
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• Service Details
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Document Manager Experimental Features
  :* If enabled a new option is added to the Create button on the main Document List that lets yo
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• FAQ:Subprocessors
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/subprocessors/ Ho
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• ISO:Asset Management
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/asset-managem
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• Discovery Job
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > Discovery Job|[[:Category:ITOM|Index]]}} # Select the '''Create New''' button
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• Users
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u :* [[File:createnewuserbutton.png|150px|link=]] '''Create New Users'''
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• Inventory
  {{Bullet1|Refresh|A refresh of the list may be required to display any new devices discovered while you are viewing the list}} {{Bullet2|Create List|Create a new list for managing or grouping devices}}
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• FAQ:Instance Provisioning
  ...be made and old InstanceName retired. There is no redirection from old to new. ...anged to include the new InstanceName. There is no redirection from old to new.
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• Hornbill Switch On Plus
  ...rovide a cost effective path to enhancing and developing the value of your new solution. Alternatively, you can provide Hornbill with your outstanding req
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• Hornbill Switch-On Plus Services
  ...rovide a cost effective path to enhancing and developing the value of your new solution. Alternatively, you can provide Hornbill with your outstanding req
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• Google Workspace User Import
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/google/ :* <code>Output</code> - the name of the new property to store the action output in. These are placed in the discovered
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• Request List Filters
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques :* New
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• Column Selector
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
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• Working Time Calendars
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/working-tim
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• Azure User Import
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/azure/o
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• My Boards
  ==== New Users ==== ...to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that
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• Summary not being populated in emails
  ...r amend the template to display the summary or not using ESP variables - a new functionality introduced recently and explained in more detail on our wiki:
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• Project Sub-statuses
  Select the '''+''' icon to create a new relationship
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• Active Directory
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > [[Discover Job]] > Active Directory|[[:Category:ITOM|Index]]}}
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• Service Desk Administration
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra
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• Customize Employee Portal
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/employee-po :: Turning this setting to ''On'' will make a new navigation menu item ''My Company'' available in the Home tile live.hornbil
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• Mapping Fields from Customised Forms
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/
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• Supported Languages
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/internationalization/
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• Outcomes
  Add a new Outcome using the Add New option:
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• Request Details Form Designer
  This document can now be found at its new location in the [https://docs.hornbill.com/service-portfolio/requests/reque
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• Hornbill Concierge
  ..., we offer the option of a weekly service delivery report highlighting any new incidents raised or closed during the week and up to the minute progress re ...the business. They will also advocate on your behalf for the inclusion of new features and defect fixes as well as acting as an additional layer of reass
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• Manage Activity Categories
  Use the [[File:My_Activities_Categories.png]] icon to add a new category, give the category a name and select '''OK''' to add it
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• Update Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ....notification.emailTemplate.customerTimelineUpdate''' with the name of the new email template.
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• Shared Mailboxes
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/shared-mailboxe ...ration of which can be amended or alternatively you can create an entirely new Shared Mailbox, the choice is yours.
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• Guest Accounts
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/about-iso/ Ho
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• GRC Simple Lists
  ...icyTypes|This list is used on the [[Policies|Policy form]] when creating a new Policy as a mandatory field. The defaults include Boardroom, Corporate, Hum
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• Boards Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Manual List
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > [[Discover Job]] > Manual List|[[:Category:ITOM|Index]]}}
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• Customising Self Service
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/customer-po ...here is that the location is already publicly available and in creating a new suitably-named directory, this should indicate what the images are used for
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• Manage Portals
  This document can now be found at its new location in the [https://docs.hornbill.comcustomize/employee-portal/employe
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• Hornbill Platinum Success
  ...eeds to act as the named authority for affecting operational changes (i.e. new contact names). These are required in order to be able to log incidents aga
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• Translations
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/internationalization/
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• Document Manager Roles
  An administrator can change existing roles or set up new ones as the process requires.
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• Package Library
  ...y List enables for the Installation and Updating of published packages. As new packages become available for use, they will become visible on the list and
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• System Settings
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Cancel Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Workaround Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Browser Service List
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > [[Discover Job]] > Browser Service List|[[:Category:ITOM|Index]]}}
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• Network Enumeration
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > [[Discover Job]] > Network Enumeration|[[:Category:ITOM|Index]]}}
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• ISO:Mobile Security
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/mobile-securi
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• LDAP Server
  ...uebanner|[[Main Page|Home]] > [[IT Operations Management|ITOM]] > [[Create New Job]] > [[Discover Job]] > LDAP Server|[[:Category:ITOM|Index]]}}
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• Entity Explorer
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Service Manager Roles
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/setup/serv ...ole is for an Asset Management Administrator. It includes rights to define new and edit existing Asset Types as well as being able to add detailed Asset i
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• System Experimental Features
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Practical Advice for Configuring your Hornbill Portals
  ...here is that the location is already publicly available and in creating a new suitably-named directory, this should indicate what the images are used for
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• Sites
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/l To manually create a Site, click the '''Create New Site''' button located at the top right of the list. While it is possible t
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• Category Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Create Multiple User Accounts using CSV Upload
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/u ...d which includes some of the standard fields that are required to create a new user account.
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• Understanding the Asset Structure
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset- * The Asset Class is an important consideration when creating a new [[Asset Types|Asset Type]], as the Class chosen will dictate which attribut
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• ITOM Roles and Rights
  {{infobox|'''Once you have updated to the new ITOM application, the ITOM Administrator role is no longer required and sho
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• Scheduling Activities
  When creating a new activity, use the '''Schedule''' option if you wish to have the activity au
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• Login Screen
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/customize/login-scree
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• Manage Languages
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/internationalization/
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• Authorisation Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• ISO:Risk Management
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/risk-manageme
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• Service Support Teams
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• ISO:Cryptography Controls and Usage
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/cryptography-
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• Request Settings
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administra
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• Reset Password For Basic Users
  4. Enter the new desired password and click submit:
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• Managing Request Catalog Visibility
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Guest Account Templates
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/organizational-data/g
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• Configuration of Hornbill Web App in Microsoft InTune
  Create a '''New Profile'''
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• ISO:Supplier Relationships and Procurement
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/supplier-rela All suppliers when reviewed (Either annually\new contract or prospective stage) are engaged to ensure that they to achieve t
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• ISO:Network Policy
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/network-polic
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• Print Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Solutions Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• ISO:Change Reporting\Handling\Planning and Management
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/change-report
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• Service Manager Advanced Analytics
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/me
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• SQL Contact Import
  ...and re-run your import from the command line inputting the Instance ID and new API Key as you would have on its first run.
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• ISO:Incident Reporting\Handling and Management
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/incident-repo
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• Change Requests
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}}
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• Incident Requests
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}}
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• Service Requests
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}}
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• Log Files
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/monitor/log-files/ Ho
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• Release Requests
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}}
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• Core Hornbill Automations
  <!-- Copy and paste the template below to create a new Hornbill Automation section.
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• Data Security Commitment
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/data-security-com
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• Auto Tasks
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/customize/
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• Service Availability
  This document can now be found at its new location in the [https://docs.hornbill.com//servicemanager-user-guide/servi
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• Advanced Settings
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Problem Records
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic ...nections, custom fields, documents, attachments, and questions over to the new request. The app setting app.request.copy is available to change these glo
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• Create New Job
  ...n Page|Home]] > [[IT Operations Management|ITOM]] > [[Job Queue]] > Create New|[[:Category:ITOM|Index]]}}
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• Additional Services
  At Hornbill we understand that preparing to onboard new software comes with its own set of demands. For that reason at Hornbill, w
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• ISO:Communications
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/communication
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• Schedule Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Programme Management
  * Raise new programmes by using the red '''+''' icon in the bottom right hand corner of
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• FAQ:Data Centres
  Data Centers include Portsmouth, Los Angeles, Dallas, Washington, New York, Toronto, London, Portsmouth, Amsterdam, Frankfurt, Paris, Singapore, Equinix data centers exist in Paris, London, Tokyo, Washington, Shanghai, New York, Sydney, Houston, Melbourne, Franfurt and many more locations.
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• E-Mail Protocol Support
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/email-protocol- ...ot be required for SSL because it made systems more complicated. Instead a new standard was devised based on the idea of explicit SSL. Unlike implicit SSL
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• My Dashboards
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
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• Email Administration
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/email-domains H
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• Database Direct
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-se
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• Advanced Analytics
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/me
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• Collaboration
  ...able to all Hornbill Users. The Collaboration app is focused at providing new and easy ways of communicating within your organization and creates an envi
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• ISO:Management Systems
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/management-sy
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• Resolve and Close Request Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• ISO:Information Security
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/information-s
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• Database Asset Relationship Import
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/asset-relatio ...and re-run your import from the command line inputting the Instance ID and new API Key as you would have on its first run.
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• Libraries
  :# Share this new Library with the My "Library Portal" Role.
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• Custom Expression Builder
  Following a decision node, draw out a line and add a new node. On the line you have drawn out you will see '''??''' icons. Click o
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• Charts
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
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• Multi-Select Actions
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/reques
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• Hornbill Education
  ...xisting Hornbill subscribers looking to refresh their knowledge or bring a new Hornbill Subscriber up to speed.
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• Asset Data Import Tool
  This document can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/assets/overvi ...n the defined Entity), then the asset record will be updated rather than a new asset being created:
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• Hornbill Clean Utility
  *** A duration string, to calculate a new datetime from the current datetime: *** A duration string, to calculate a new datetime from the current datetime:
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• Service Translation Tool
  ...and re-run your import from the command line inputting the Instance ID and new API Key as you would have on its first run.
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• ServiceNow Request Import
  * New requests are raised on Service Manager using the extracted task data and as * ServiceNow Task diary entries are imported as Historic Updates against the new Service Manager Requests;
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• ISO:Access Control
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/access-contro The default passwords on all new equipment are changed to conform to the organisation’s password requireme
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• Request Variables
  ...'''field_2''' for example to anything else, then you would need to use the new field name here.
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• Form Designer
  Any changes to default fields or new custom fields added via the form designer are guaranteed through all update
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• Two Stage Closure
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Emails List
  ...ms. Note that this will show on all previously failed deliveries, not just new items.
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• ISO:Operations
  This document can now be found at its new location in the [https://docs.hornbill.com/hornbill-cloud/iso/operations/ H ...e underlying server code also removes all limitations for user increase as new servers can be added as demand increases.
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• Hornbill Editions
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-fundamentals/about/hornbill-
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• Email Action Item
  This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/servic
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• Email Templates
  This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/email/templates/ Horn
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• Hornbill Data Export
  The history of new features and fixes can be found in the change log on GitHub [https://github
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• Project Portfolio
  * Raise new projects by using the red '''+''' icon in the bottom right hand corner of t
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