Installed Packages

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Home > Administration > ITOM > Installed Packages Index


Provides the ability to view and manage installed packages, including the ability to install / update packages via the Package Library and manually upload them. Packages that Hornbill provides are published to the package library and will be fully supported and maintained.

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Packages Tool Bar

  • Refresh
A refresh of the list may be required to display any new devices that were discovered while you are viewing the list
  • Target OS
Filters the Package list based on the Target Operating System
  • All
All Packages
  • Windows 32-bit
Packages targeting 32 bit Windows OS
  • Windows 64-bit
Packages targeting 64 bit Windows OS
  • Windows Universal
Packages targeting either 32-bit or 64-bit Windows OS
  • Apple MacOS
Packages targeting Apple MacOS
  • Generic Linux
Packages targeting Unix / Linux OS
  • Vendor
Selecting on any of these will filter the list by the selected Vendor. The content of this list will depend on the uploaded/installed packages. Packages that have been supplied by Hornbill will have the vendor ID of "private:Hornbill"
  • Purpose
The Purpose Filter options like the Vendor will depend on uploaded/installed packages as the Vendor will have defined the purpose. Some examples might be; Managing Active Directory Groups, or Hyper-V Virtual Machine Management
Open the Package Library for Package Installation and Updating
Upload and install a package
Remove selected packages

Packages List

Displays the list of all installed packages.

ITOM Package List
  • Package Name
The Name of the Installed Package
  • Status
Shows the current status of the package
  • Vendor
The name of the Organisation that created the package
  • Purpose
Provides a summary of the package's use, such as Active Directory Group Memberships or User admin
  • Target OS
The Operating System that the package targets
  • Version
Displays the package's Version number.
  • Imported On
Shows the date that the package was uploaded or Installed via the Package Library
  • Imported By
Display the user that Installed / Uploaded the package

Hovering over the Information icon at the beginning of the package list entry provides a more detailed description.

Upload a Package

Packages can be provided externally, possibly from third-party vendors or via consultancy; they will need to be uploaded to an instance to use these packages. A valid package will have an extension of .pkg and is uploaded and installed via the Upload button.

Remove a Package

An administrator can remove packages by selecting one or more packages from the list and clicking on the Remove button. Once removed, the package will no longer be available for use by any new or existing IT Automation job.

All scheduled jobs utilising the package will fail once the Job executes, the failure will appear within the Jobs Log. A failure message will also appear when opening a scheduled Job that uses the package