Live Chat Notifications

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In Hornbill Live Chat an Organisation is used to send all members a notification when a new chat sessions is started.

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  • Open Hornbill Administration
  • Click on the Hornbill Live Chat Tile
  • Click on Configuration
From here you can select a Notification Team the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look Here.


The following translations keys are used to generate the Notification content:

  • - New Chat Session Has been Started By %1
  • - New Chat Session %1 has been started

Note: the %1 is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.

Lc notification strings.png