Hornbill How To: Email

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Home > How To > Email > Summary not being populated in emails

The following is a complete list of the Email "How To" guides, hints, tips and videos that have been created to aid in the configuration and usage of the system.

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Summary not being populated in emails

This issue occurs when the BPM’s Email Customer Node is triggered before the summary is populated on the call. To avoid this either amend the BPM configuration to have the email node after the summary is updated or amend the template to display the summary or not using ESP variables - a new functionality introduced recently and explained in more detail on our wiki: