Glossary of Terms

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Below is a list of terms and definitions as they apply and are used in the context of Hornbill.

A

Activity is the term Hornbill uses to describe a "Human Task" which can be considered an action that needs to be undertaken by a person, specifically a co-worker. The terms "Task" and "Activity" are often used intechanagbly but both refer to the concept of a record on the system that represents a task that needs to be performed by a co-worker.

Activity Stream describes a key component of Hornbill's collaborative framework. An Activity stream is used to share information providing a chronological flow of information and a visual representation of the same. Many business objects Hornbill get their own activity stream which allows many of the social application concepts to be applied to business objects

Administration is the general term used to describe administering the system. The administration of the system is distinctly different from the usage of the system, and as a result Hornbill provides a separate dedicated web interface for Administering the system. You must be given appropriate rights in order to be able to perform administrative functions. You can access the admin interface by visiting https::/admin.hornbill.com/<your instance id>

API: is a term Hornbill tends to use interchangeably when referring to XMLMC or, to describe programming interfaces when referring to external systems

AppStore or App Store is the name of the section in our admin tool that allows customers to browse and install line-of-business applications onto their Hornbill instance

C

Co-worker: Hornbill is a collaboration tool used in business environments, users of Hornbill are known as Co-workers. A co-worker is a user of the system that has been subscribed to the service, can log in and use the features of the system. Co-workers are distinctly different to Guest Users

Collaboration: is the term Hornbill uses to describe the act of people within a company communicating, sharing information and collaborating with each other for the purpose of getting work done. Hornbill brings collaboration to co-workers through technology that brings the concepts and ease of use found in consumer social applications and applies these to the workplace and working practices.

Continuous Delivery: The approach to releases and updates that Hornbill follows when deploying updates and new features.

G

Guest: On Hornbill, a Guest is a type of user that has limited access to the functions of the system. Typically guests are contacts external to the organisation using Hornbill but are being in some way served or supported by the -co-workers of the Hornbill system. There is no subscription cost for guest users, the number of which can access the system are for material purposes unlimited.

Guest Access or Guest Portal: is the user interface that guest users can access the Hornbill platform. Just like guest users are distinctly different from Co-worker users, the guest portal is distinctly different from the Hornbill user interface.

H

Hornbill: is the name of our company, its our brand and its our product. We are hornbill.com, you can sign up to hornbill.com

I

Instance or Hornbill Instance describes a separate instance of Hornbill dedicated to a customer. Hornbill's multi-tenant environment ensures that each customers data and information is kept secure and separate from any running instance. You will hear phrases like "spinning up an instance" which basically means create a new distinct instance

IT Service Management or ITSM describes the line of business function that is concerned with running IT operations and delivering IT related services to its organisation.

K

Knowledge Transfer is a general term Hornbill uses to describe the act of transferring knowledge between two or more people thought formal or informal means.

L

Line-of-Business: is the term we use to describe a distinct function within a business that requires bespoke or unique functional capabilities from technology and/or software systems in order to operate the function within the business. Hornbill is a collaboration platform that that includes numerous line-of-business applications, accessible directly from Hornbills AppStore

P

Profile or User Profile is the information used to describe a co-worker's profile. Information typiclally includes name, contact details, skills, experience and profile image

S

Switch-on Service or Switch On: The free service and support Hornbill provides you in order to get an instance of Hornbill running and connected to your business systems

SAML 2.0 or SAML: The protocol Hornbill uses to integrate with our customers identity services, auto-provision users and provide Single-Sign-On capabilities

X

XMLMC: is the name we have given to our web services API. The API is uses XML as its message format.

XML: is a industry standard markup language the Hornbill uses extensively throughout the system.

Y

YUI: is a library created by Yahoo for building web applications. Early versions of Hornbill used YUI as a primary library, this has since been superseded by the use of Google's AngularJS and other more modern browser UI libraries.