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  • Platform Configuration
    {{breadcrumb|[[Main_Page|Home]] > [[Configuration]] > Platform Configuration|Configuration}} Platform Configuration gives you access to all the configuration settings for your H
    6 KB (756 words) - 20:47, 21 November 2023
  • Hornbill Cloud and Platform
    ...om the ground up to support Continuous Delivery for software releases. Our platform and applications are continuously and automatically updated to ensure that The Hornbill platform supports single-sign-on as well as policy-based transparent auto provisioni
    6 KB (854 words) - 21:59, 30 August 2023
  • VMware Cloud Services Platform Identity and Access Management
    281 bytes (36 words) - 19:48, 11 April 2024

Page text matches

  • System Administration
    #REDIRECT [[Platform Configuration]]
    36 bytes (3 words) - 20:52, 25 November 2022
  • Customize Colours - Requests
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > [[Employee Portal|Administ ...ew colour customisation settings can be found in the Hornbill Admin View > Platform Configuration > Employee Portal. The image below shows which colour setting
    1 KB (152 words) - 18:37, 11 April 2024
  • Customize Colours - Log Request
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > [[Employee Portal|Administ ...st colour customisation settings can be found in the Hornbill Admin View > Platform Configuration > Employee Portal. The image below shows which colour setting
    1 KB (154 words) - 18:37, 11 April 2024
  • Customize Colours - Service Page
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > [[Employee Portal|Administ ...ew colour customisation settings can be found in the Hornbill Admin View > Platform Configuration > Employee Portal. The image below shows which colour setting
    1 KB (153 words) - 18:38, 11 April 2024
  • BobTest
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > [[Employee Portal|Administ ...ge colour customisation settings can be found in the Hornbill Admin View > Platform Configuration > Employee Portal. The image below shows which colour setting
    1 KB (199 words) - 22:08, 9 May 2024
  • Customize Colours - Home Page
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > [[Employee Portal|Administ ...ge colour customisation settings can be found in the Hornbill Admin View > Platform Configuration > Employee Portal. The image below shows which colour setting
    2 KB (235 words) - 18:36, 11 April 2024
  • Configuration
    ===[[Platform Configuration]]=== Platform Configuration gives you access to all the configuration settings for your H
    4 KB (629 words) - 16:01, 22 November 2023
  • HP Operations Orchestration Integration
    ...tration 10.50+, to demonstrate integration with the Hornbill Collaboration platform and Service Manager application. ...rvice Manager examples that can be used to automate tasks on your Hornbill platform.
    2 KB (283 words) - 14:21, 11 December 2020
  • Hornbill Editions
    ==Hornbill Platform Editions== The Hornbill Platform is offered to customers in two specific editions, referred to as Standard a
    6 KB (902 words) - 19:54, 11 April 2024
  • Translation Mode
    ...ough service and software updates, so you customize once and thats it, our platform will ensure that your customizations are always protected.
    3 KB (510 words) - 19:11, 10 April 2024
  • Project Manager Roles
    ...neral information and concepts relating to how roles exist in the Hornbill Platform can be found on the following page: [https://wiki.hornbill.com/index.php?ti
    3 KB (390 words) - 09:06, 23 January 2024
  • Penetration Tests
    ...is, have an external company perform a full penetration test on the entire platform to validate our results. Full penetration reports are available on request.
    2 KB (369 words) - 21:07, 17 July 2023
  • Platform Configuration
    {{breadcrumb|[[Main_Page|Home]] > [[Configuration]] > Platform Configuration|Configuration}} Platform Configuration gives you access to all the configuration settings for your H
    6 KB (756 words) - 20:47, 21 November 2023
  • Email Integration
    The hornbill platform can operate as an enterprise class stand-alone email system or can integrat The Hornbill platform has comprehensive support for all open industry standard protocols. For de
    2 KB (378 words) - 18:42, 11 April 2024
  • Hornbill Cloud and Platform
    ...om the ground up to support Continuous Delivery for software releases. Our platform and applications are continuously and automatically updated to ensure that The Hornbill platform supports single-sign-on as well as policy-based transparent auto provisioni
    6 KB (854 words) - 21:59, 30 August 2023
  • Users
    |[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Users User accounts are created and managed via '''Configuration > Platform Configuration''' under the section '''User & Guest Access'''. To create and
    6 KB (921 words) - 19:51, 11 April 2024
  • Auto Tasks
    ...from [[Custom Buttons]] on different entity views in apps on the Hornbill platform. Auto tasks are similar to business processes, however differ in that they * Auto Tasks if enabled by an app on the Hornbill platform, will be accessible to configure via the admin console > Applications > [Ap
    3 KB (455 words) - 22:07, 12 April 2024
  • Connections
    ...'''Employee Portal''' or '''My Services''' view is available for basic and platform users only.
    5 KB (742 words) - 15:30, 19 April 2024
  • Organisation
    {{bluebanner|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Organisation|[[:Category:Configuration|Index]]}} The Hornbill platform allows for the creation of a hierarchical organisational structure. Create
    10 KB (1,558 words) - 20:08, 11 April 2024
  • Roles
    __NOTOC__[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Roles :# Select where the new role will be created (either Platform Configuration or a specific Hornbill App) from the drop down menu.
    8 KB (1,252 words) - 20:10, 11 April 2024
  • Create Multiple User Accounts using CSV Upload
    :: The password which the User will use to log on to the Hornbill Platform. This is a mandatory field. ...following wiki page will help provide background to the various [[Roles|'''Platform and Application Roles''']] available.
    6 KB (968 words) - 22:17, 15 April 2024
  • FAQ:Subprocessors
    ...umber of organisations for services that contribute in the delivery of our platform service as described in our [https://www.hornbill.com/terms-of-service/ Ter ...se of partnering with third party contractors or sub-processors, Hornbills platform is designed to eliminate or minimize to the greatest possible extent exposu
    6 KB (873 words) - 20:07, 2 October 2023
  • API keys
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > [[Users]] > [[User Account]] > API Keys|Configuration}} ...tied to a Hornbill User, to create one, navigate to the user profile under Platform Configuration. Once the user profile is displayed then navigate to the '''A
    4 KB (580 words) - 18:04, 10 April 2024
  • Integration
    ...ate with typical enterprise environments easily and reliably. The Hornbill platform uses open standards extensively and provide well defined, clearly documente ...platform its self, as well as the range of tools we provide to support the platform, are designed around the philosophy of [http://en.wikipedia.org/wiki/Servic
    7 KB (1,019 words) - 12:05, 17 October 2022
  • Database Direct
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Data]] > Database Direct|Administration}} Database Direct is an advanced feature of the Hornbill Platform which allows you to query the database that underpins your Hornbill instanc
    3 KB (529 words) - 20:22, 20 November 2023
  • Application Beta Program
    As Hornbill develops new applications for its platform/app store, we proactively look for individual customers to participate in o ...in their use, so we consider creating useful applications on the Hornbill platform as a collaboration between us and our customers.
    3 KB (566 words) - 12:22, 9 May 2019
  • Content Addressable File Store
    ...Hornbill platform implements a custom file storage scheme that allows our platform and applications to store and retrieve file-based artefacts in a consistent
    3 KB (577 words) - 11:01, 17 July 2015
  • FAQ:Availability & Scheduled Maintenance
    ...cations that may require upto 2 minutes of downtime, occur at 0500 UTC for Platform and 0530 UTC for applications Mon-Fri.
    3 KB (523 words) - 14:14, 29 November 2022
  • XMLMC API InDepth
    * [https://docs.hornbill.com/esp-api/welcome Platform API Reference] Services are overall methods that the platform provides, whereas Applications define the functionality particular to the l
    9 KB (1,317 words) - 10:17, 11 April 2024
  • Microsoft System Center Orchestrator Integration
    ...nstrate runbook automation and integration with the Hornbill Collaboration platform and Service Manager application.
    2 KB (289 words) - 09:06, 3 August 2017
  • Shared Mailboxes
    ...Mailbox Name:''' This is used to reference the mailbox within the Hornbill Platform when there is a need to specify a mailbox in certain application settings. ...This reply address also has another important function within the Hornbill Platform which is to link the outbound mail route to the Shared Mailbox. Prior to pe
    8 KB (1,219 words) - 20:12, 11 April 2024
  • Guest Accounts
    {{bluebanner|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Guest Accounts|[[:Category:Configuration|Index]]}}
    2 KB (279 words) - 18:50, 11 April 2024
  • User Account
    __NOTOC__[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > [[Users]] > User Account Overview ...es when the user interacts with the applications installed on the Hornbill Platform. This could be a nickname or a preferred name however many organisations op
    10 KB (1,549 words) - 21:45, 9 May 2024
  • Main Page
    Information about Hornbill's platform in the Cloud
    3 KB (419 words) - 20:34, 29 August 2023
  • Live Chat Session
    File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and a
    2 KB (321 words) - 16:14, 5 August 2020
  • Manage Portals
    ...AYTITLE:Customize}}{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Customize|administration}}
    2 KB (258 words) - 22:06, 9 May 2024
  • Self Service
    {{Breadcrumb|[[Main Page|Home]] -> Self Service|Platform}}
    2 KB (342 words) - 22:22, 18 March 2024
  • Document Manager Roles
    All users of the Hornbill Platform, regardless of the application, must possess the "'''User Role'''". To use,
    2 KB (284 words) - 09:06, 23 January 2024
  • Continuous Delivery
    .../wiki/Continuous_delivery Continuous Delivery] for software releases. Our platform and applications are continuously and automatically updated to ensure that ...yed and consumed like this so thats the foundation upon which we built our platform.
    11 KB (1,779 words) - 18:30, 11 April 2024
  • XMLMC API Quickstart
    * [https://docs.hornbill.com/esp-api/welcome Platform API Reference] Services are overall methods that the platform provides, whereas Applications define the functionality particular to the l
    12 KB (1,765 words) - 10:08, 13 November 2023
  • User Templates
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > User Template|Configuration}}
    2 KB (343 words) - 19:51, 11 April 2024
  • Select the Best Method to Create Users
    ...ides a simple, safe and secure way to create user accounts on the Hornbill platform by synchronizing with accounts held in your Database. ...ides a simple, safe and secure way to create user accounts on the Hornbill platform by synchronizing with accounts held in your Azure AD
    6 KB (888 words) - 23:10, 10 April 2019
  • ITOM Roles and Rights
    ...he ITOM rights detailed below and the many others provided by the Hornbill platform can be used. You should note that the restriction of rights imposed by the
    3 KB (380 words) - 20:05, 11 April 2024
  • Login Screen
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Login Screen|Configuration}}
    2 KB (358 words) - 20:04, 11 April 2024
  • Collaboration Core Section 508 report
    <p>Web Application can not overwrite the platform features</p> <p>502.4 Platform Accessibility Features</p>
    19 KB (2,463 words) - 14:34, 4 January 2018
  • Guest Account Templates
    |[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Guest Account Templates
    3 KB (405 words) - 18:50, 11 April 2024
  • Service Manager Request Types
    ...hts, to log, view, progress, escalate and resolve Incidents. The Hornbill platform provides a [[Business Process Designer|Business Process Engine]] which be c
    3 KB (372 words) - 18:21, 19 April 2024
  • FAQ:Hornbill Data Polling
    As an alternative to polling, the Hornbill platform provides a comprehensive set of integration capabilities which are availabl
    2 KB (376 words) - 21:30, 18 July 2023
  • Glossary of Terms
    ...ortal''']]: is the user interface that guest users can access the Hornbill platform. Just like guest users are distinctly different from Co-worker users, the ...to operate the function within the business. Hornbill is a collaboration platform that that includes numerous line-of-business applications, accessible direc
    6 KB (918 words) - 22:20, 18 March 2024
  • KeySafe
    ...s the foundations for secure credential storage for future applications or platform use. Currently any user with '''sys.c.manageKeysafe''' system right can vie
    3 KB (396 words) - 19:57, 11 April 2024
  • Hornbill Open Integration Tools
    ...ver-expanding list of utilities for integrating and extending the Hornbill platform. Our team here at Hornbill support many of these tools via our community ch ...resource for getting started with API/WebHook level integrations with our platform.
    8 KB (1,089 words) - 16:48, 10 November 2023
  • ISO:Change Reporting\Handling\Planning and Management
    All testing for core platform changes is performed in Dev\BETA environments with https://wiki.hornbill.co
    3 KB (395 words) - 17:36, 11 September 2023
  • User Availability States
    {{bluebanner|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > User Availability States|[[:Category:Configuration|Index]
    3 KB (414 words) - 19:50, 11 April 2024
  • Hornbill Webinars
    ...oncepts, features and functionality that are available within the Hornbill Platform.
    3 KB (455 words) - 21:22, 11 April 2024
  • Timesheet Manager Administration
    All users of the Hornbill Platform, regardless of the application, must possess the "'''Collaboration Role'''"
    3 KB (420 words) - 08:29, 26 May 2020
  • Log Files
    ...ornbill, including interaction by the users and the processing done by the platform on your instance. This is the perfect place to go to when investigating ei
    4 KB (512 words) - 20:03, 11 April 2024
  • Core Hornbill Automations
    {{breadcrumb|[[Main_Page|Home]] > [[Administration|Platform Configuration]] > [[Business Process Designer]] >Core Hornbill Automations|
    4 KB (522 words) - 22:27, 18 March 2024
  • Teams Power Virtual Agent
    ==Power Virtual Agent on the Teams platform== ...a number of conversation topics, as well as supporting entities and Power Platform flows, that allow your end users to interact with your Service Desk entirel
    20 KB (3,219 words) - 17:12, 20 February 2024
  • FAQ:Data and Security
    ...he [https://www.hornbill.com/editions/ Enterprise Edition] of the Hornbill Platform. The Hornbill platform segments every customer's dataset into an "instance", you can think of an i
    12 KB (1,938 words) - 20:06, 10 April 2024
  • Timesheet Manager
    ...h a series of plugins to the line of business applications on the Hornbill platform. ...ns and action types in the different line of business apps on the Hornbill platform.
    8 KB (1,233 words) - 08:14, 22 October 2020
  • Document Manager
    Document Manager is an app that runs on the Hornbill platform that allows Users to manage documents of various types. Documents can be u
    3 KB (502 words) - 20:14, 25 November 2022
  • Microsoft Orchestrator
    ...nstrate runbook automation and integration with the Hornbill Collaboration platform and Service Manager application.
    3 KB (458 words) - 20:14, 12 June 2023
  • Sites
    |[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Sites ...es CSV import option. Sites are created and managed via '''Configuration > Platform Configuration''' under the section '''User & Guest Access'''.
    8 KB (1,317 words) - 20:12, 11 April 2024
  • HP Operations Orchestration
    ...tration 10.50+, to demonstrate integration with the Hornbill Collaboration platform and Service Manager application.
    3 KB (464 words) - 19:26, 12 June 2023
  • FAQ:Data Centres
    Hornbills SaaS platform has been designed so that it is portable between data centers, enabling Hor ...edundant IT infrastructure provides Hornbill with a remarkable data center platform upon which we deliver our cloud services.
    6 KB (932 words) - 20:38, 17 July 2023
  • FAQ:Hornbill API's & Webhooks
    ...e required format. This is most useful when calling API's on the Hornbill platform from a web browser or other environment that uses JavaScript that can impli
    3 KB (456 words) - 09:05, 10 November 2020
  • Advanced Integrations
    :* '''Web Services API''' - the Hornbill platform exposes all functionality through a single unified and fully documented web
    3 KB (519 words) - 14:43, 24 August 2021
  • Email Archiver
    ...simple, safe and secure way to extract file attachments from the Hornbill platform. The tool connects to your Hornbill instance in the cloud over HTTPS/SSL, s {{Infobox|'''Important''': One of the optimisations within the Hornbill platform is that the same file (e.g. an image in a email footer) is only stored once
    8 KB (1,312 words) - 08:22, 24 September 2021
  • Advanced Analytics
    ::* This view is only available under Platform Configuration
    4 KB (511 words) - 20:36, 18 March 2024
  • Request Attachment Archiver
    ...simple, safe and secure way to extract file attachments from the Hornbill platform. The tool connects to your Hornbill instance in the cloud over HTTPS/SSL, s {{Infobox|'''Important''': One of the optimisations within the Hornbill platform is that the same file (e.g. an image in a email footer) is only stored once
    8 KB (1,386 words) - 12:14, 19 January 2024
  • Conversations
    ...over pop-up from a co-worker image which are found throughout the Hornbill platform
    4 KB (601 words) - 07:25, 21 July 2017
  • Hornbill Switch-On
    ...pecialists will deliver these during the trial period to show you what our Platform can do!
    4 KB (665 words) - 21:21, 11 April 2024
  • Hornbill Education
    ...he various concepts, features, and functionality available on the Hornbill Platform. You simply need to register within the slot that suits you, and a Hornbill
    4 KB (645 words) - 21:20, 11 April 2024
  • Mailbox Rights and Roles
    This set of rights only allows an agent to send a message from the Hornbill Platform. It does not allow the user to view or process the contents of the shared m
    4 KB (622 words) - 22:45, 15 March 2024
  • Free 30 day Trial Period
    ...pecialists will deliver these during the trial period to show you what our Platform can do!
    4 KB (684 words) - 18:48, 11 April 2024
  • FAQ:Hornbill Terms Of Service
    ...whilst we have the ability to adjust the subscription costs for any of our platform or application offerings, you as a customer are insulated from any such inc
    5 KB (885 words) - 13:22, 9 November 2017
  • Customize Employee Portal
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[System Administration|Platform Configuration]] > [[Manage Portals|Customize]] > Employee Portal|Administra
    6 KB (1,010 words) - 18:38, 11 April 2024
  • Microsoft Azure And OMS Integration
    ...nagement Suite, to demonstrate integration with the Hornbill Collaboration platform and Service Manager application.
    10 KB (1,368 words) - 14:52, 12 June 2020
  • Managing Instance Storage Usage
    The Hornbill Platform incorporates settings which purge the sent and deleted items folders of ema
    8 KB (1,193 words) - 09:27, 23 August 2023
  • Service Manager
    Inheriting the capabilities of the Hornbill platform, you can easily customize every aspect of your service experience without d
    9 KB (1,287 words) - 18:57, 2 May 2024
  • Customize Customer Portal
    {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Customer Portal|Configuration}}
    9 KB (1,363 words) - 18:38, 11 April 2024
  • Inbound Routing Rules
    ...ng evaluated. If header is not present this will return NULL. Available in platform build 3801 onwards
    10 KB (1,590 words) - 19:56, 11 April 2024
  • Switch-On Imports
    ...le, safe and secure way to create and update asset records on the Hornbill platform, by reading asset records from your asset discovery tool, or another databa
    11 KB (1,773 words) - 20:15, 11 April 2024
  • Supportworks to Hornbill Service Manager Migration Package
    *Web Services API - the Hornbill platform exposes all functionality through a single unified and fully documented web
    9 KB (1,398 words) - 20:15, 11 April 2024
  • Outbound Mail Routing
    {{infobox|Although we have expertise around our own platform and its email routing implementation, configuration, and behaviour, we use
    10 KB (1,681 words) - 20:08, 11 April 2024
  • Cyber Essentials
    16. Are all user workstations built from a fully hardened base platform to ensure consistency and security across the estate? '''Yes always'''
    9 KB (1,380 words) - 20:55, 17 July 2023
  • CSV Asset Import
    ...le, safe and secure way to create and update asset records on the Hornbill platform, by reading asset records from CSV files. The tool is designed to run behi
    12 KB (1,879 words) - 15:50, 13 August 2021
  • SQL Contact Import
    ...provides a simple, safe and secure way to create contacts on the Hornbill platform by synchronizing with data held in your Database. The tool is designed to
    12 KB (1,887 words) - 14:57, 3 August 2023
  • Switch-On
    :*Web Services API: The Hornbill platform exposes all functionality through a single unified and fully documented web
    11 KB (1,734 words) - 20:15, 11 April 2024
  • ISO:Operations
    ...ity issue or similar) Hornbill will act to prevent harm to the instance or platform and the contact for instance informed of the action taken and reason.
    11 KB (1,693 words) - 19:56, 11 April 2024
  • Instance Storage Quota
    ...cimal scheme has been adopted generally, and this is true for the Hornbill platform. To for the avoidance of any doubt, the following table sets out what we m
    12 KB (1,812 words) - 19:57, 11 April 2024
  • Hornbill Platinum Success
    * Web Services API - the Hornbill platform exposes all functionality through a single unified and fully documented web
    14 KB (2,121 words) - 21:21, 11 April 2024
  • How Does The liftoff Work
    ...ss Service Lifecycle needs. The package allows you to deploy the Hornbill Platform and its associated business applications in a way that best suits your busi
    18 KB (2,770 words) - 20:38, 11 April 2024
  • Detailed Switch-On Content
    ...om a Product Specialist on how to configure Single Sign On on the Hornbill Platform from an Identity Provider (IdP; supporting the SAML 2.0 standard)
    22 KB (3,233 words) - 21:18, 11 April 2024
  • Snow License Manager Cloud Asset Import
    ...le, safe and secure way to create and update asset records on the Hornbill platform, by reading asset records from your cloud-based Snow License Manager instan
    24 KB (3,349 words) - 15:16, 24 September 2021
  • SQL User Import
    ...ides a simple, safe and secure way to create user accounts on the Hornbill platform by synchronizing with accounts held in your Database. The tool is designed
    21 KB (3,080 words) - 20:38, 11 April 2024
  • Google Workspace User Import
    ...ides a simple, safe and secure way to create user accounts on the Hornbill platform by synchronizing with accounts held in your Google Workspace domains. The
    23 KB (3,523 words) - 18:49, 11 April 2024
  • Asset Data Import Tool
    ...le, safe and secure way to create and update asset records on the Hornbill platform, by reading asset records from your asset discovery tool, LDAP, or another ** <code>DevicePlatformType</code> - Device platform type, i.e. Apple, Android, WindowsPC, etc.
    60 KB (7,913 words) - 18:06, 10 April 2024
  • Hornbill Concierge
    * Web Services API - the Hornbill platform exposes all functionality through a single unified and fully documented web
    20 KB (3,062 words) - 21:17, 11 April 2024
  • Azure User Import
    ...ides a simple, safe and secure way to create user accounts on the Hornbill platform by synchronizing with accounts held in your Azure AD. The tool is designed
    28 KB (4,135 words) - 18:08, 10 April 2024
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