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• Co-Worker Service Manager
  ...rvices that they are subscribed to, and assets that they own or use. These are available under the Service Manager tab. ==Requests==
  2 KB (278 words) - 18:03, 7 May 2024
• Managing Contact Visibility of Organisation's Requests on the Customer Portal
  ...me]] > [[Service Manager]] > Managing Contact Visibility of Organisation's Requests on the Customer Portal ...published, raise requests as well as view progress on and update their own requests.
  3 KB (388 words) - 11:32, 7 March 2017
• Resolve and Close Request Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/]]
  4 KB (589 words) - 23:01, 1 February 2024
• Service Manager Customers Plug-in
  ...t records. For Service Manager these are used when supporting people that are external to your business. When Service Manager is installed, users with a ...shows all the active requests that have been raised against contacts that are associated to that organization.
  3 KB (414 words) - 23:22, 3 May 2024
• Service Manager Request Types
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types]]
  3 KB (372 words) - 18:21, 19 April 2024
• Request List Filters
  ...List Toolbar. The active filter can be determined by which filter buttons are colored grey. :* [[Global Search for Requests ]]
  4 KB (596 words) - 19:11, 30 April 2024
• Service Support Teams
  ...ing this service. Supporting teams will have the rights to view and manage requests for this service. When a service is first created, it is supported by all S :* View All requests raised against the Service from the Request list > Filters > All My Service
  3 KB (431 words) - 21:15, 10 April 2024
• Cancel Service Requests Through Portals
  {{DISPLAYTITLE:How To: Cancel Requests through the Portals}}__NOTOC__ ...How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Cancel Requests through the Portals
  3 KB (479 words) - 22:52, 20 February 2024
• Service Manager Reports
  The Service Manager Reports are provided as out of the box, industry standard reports which have been prede ...ent or the interest in a change. At a click of a button get a list of the requests with the most connections.
  5 KB (807 words) - 20:20, 11 April 2024
• What are Notifications?
  ...comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a workflow in an automated business :# Select [[News_Feed|News feed]] and then review each workspace you are member of for any notifications
  975 bytes (152 words) - 18:52, 11 April 2024
• Multi-Select Actions
  [[file:hornbill-document-library.png|Change Requests|link=https://docs.hornbill.com/servicemanager-user-guide/request-list/overv ...and expose additional action options which can be applied to the selected requests.
  4 KB (592 words) - 23:20, 3 May 2024
• Connections
  ...onnected users (basic or platform) to have visibility of the requests they are connected to via the '''Employee Portal''' or '''My Services''' view is ava ...ections to a request have '''no''' visibility and access and visibility to requests, has to be configured and enabled.
  5 KB (742 words) - 15:30, 19 April 2024
• Change Calendar
  :* [[Change Requests]] :* [[Release_Requests|Release Requests]]
  5 KB (735 words) - 22:51, 1 February 2024
• Additional Services/success portal
  ...uccess Portal also provides a view of the features and functionality which are currently being created by our Development team and coming soon to Hornbill ==Here are some additional resources==
  1 KB (206 words) - 21:17, 11 April 2024
• Request List
  ...of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user bel :* [[#On-hold Requets|On-hold Requests]]
  7 KB (996 words) - 19:40, 30 April 2024
• My Profile
  See what award your co-workers have given you See who is following you, who you follow and which workspaces you are a member of
  2 KB (268 words) - 20:13, 25 November 2022
• Customize Colours - Requests
  ...al|Administration]] > Customize Colours - Request View|Customize_Colours - Requests }} The settings to amend the Requests view colour customisation settings can be found in the Hornbill Admin View
  1 KB (152 words) - 18:37, 11 April 2024
• Global Search for Requests
  ...docs.hornbill.com/servicemanager-user-guide/request-list/global-search-for-requests Hornbill Document Library]. ...docs.hornbill.com/servicemanager-user-guide/request-list/global-search-for-requests]]
  7 KB (1,110 words) - 21:58, 2 May 2024
• Asset History
  ...two areas, '''Asset Attribute changes''', and the '''Assets association to Requests''', such as Incidents it is related to, or Changes which have been applied For the easy visualization of the change, old values are highlighted in red, anything added or the new value is highlighted in green
  3 KB (473 words) - 22:29, 7 February 2024
• Service Manager Mobile
  :* [[Update_%26_Collaborate_on_Requests|Update & Collaborate On Requests]]| ...u back to your saved Home View. The default View will show Requests which are assigned to the Co-worker directly. The Home View can be be changed using t
  6 KB (1,041 words) - 20:43, 8 May 2024
• Variable Picker
  ...e fields and this is covered in the [[Request Variables]] section, here we are focusing on the use of the variable picker. ...er on in your business process, and therefore what information (variables) are available to you.
  6 KB (854 words) - 22:48, 18 March 2024
• Request Settings
  Use Request Settings to control the behaviour of various features on Requests in Service Manager ...enabled when a request is placed on hold, by default the following actions are enabled:
  3 KB (397 words) - 00:06, 10 February 2024
• My Dashboards
  ...o each individual user along with drill down ability to quickly access the requests that make up each chart. ...defined against ''Views'' that contain criteria to define sets of related requests for display within your Request List Once a Chart has been created for a
  3 KB (545 words) - 20:35, 8 February 2024
• Update Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/]]
  8 KB (1,190 words) - 22:41, 1 February 2024
• Routing Rule Templates
  ...Rule Templates provide a way to define default settings for requests that are automatically raised from emails using the Email Routing Rules. An unlimit ...s a number of options to define the default settings for the requests that are raised from an email routing rule.
  5 KB (777 words) - 23:41, 9 February 2024
• Print Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/]]
  3 KB (413 words) - 22:53, 1 February 2024
• Service Portfolio
  ...services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particu The Services List provides a list of the services that are being managed within Service Manager.
  4 KB (600 words) - 21:55, 8 February 2024
• Site View
  ...l be able to see a Service Manager tab, and will be able to view the sites requests, assets, and associated services ...to assign activities, requests or communicate with them - members details are available via the '''Request > Get Request Information > Site Details''' op
  4 KB (593 words) - 17:14, 2 May 2024
• Connections Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/connection-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/connection-action/]]
  5 KB (812 words) - 22:52, 1 February 2024
• Schedule Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action]]
  4 KB (556 words) - 22:10, 22 April 2024
• Penetration Tests
  ...t on the entire platform to validate our results. Full penetration reports are available on request. ...d find, given the complexity of the system and front end servers screening requests.
  2 KB (369 words) - 21:07, 17 July 2023
• Service Manager Roles
  Service Manager Roles are a collection of rights that are provided for different set activities within Service Manager. These roles :* [[#Service Requests Roles|Service Request Roles]]
  15 KB (2,021 words) - 22:02, 9 February 2024
• Service Manager Relationships
  ...ble relationships that can be used when linking different entities such as requests, services, assets, and more. Relationship Types are defined terms that can be used for the creation of Relationship Links. Whe
  3 KB (479 words) - 18:07, 8 February 2024
• Managing Instance Storage Usage
  ...est contributor to storage consumption and, as the content and attachments are quite often appended to a request, their relevance and value diminishes qui ...months (3 years of a maximum of 7 years) respectively. Any messages which are older than the purge thresholds specified in the settings will be permanent
  8 KB (1,193 words) - 09:27, 23 August 2023
• Service Manager
  ...nt processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a compreh ...using the left hand menu bar in Hornbill. Availability of these features are based on role assignment.
  9 KB (1,287 words) - 18:57, 2 May 2024
• Service Manager Mailbox Plug-in
  ...ived in Shared Mailboxes and using the Service Manager Mailbox Plug-in you are able to either raise a new request or update an existing request from one o ...vice Manager. A Progressive Capture script will be used for raising these requests and the following forms will work with the incoming email.
  6 KB (876 words) - 20:20, 11 April 2024
• Knowledge Centre
  ...nowledge is presented in the form of FAQs, Known Issues, Catalog Items and Requests (User app only). * Possible knowledge matches are continually filtered based on the inputs to different progressive capture f
  10 KB (1,444 words) - 12:26, 6 October 2020
• XMLMC API InDepth
  Services are overall methods that the platform provides, whereas Applications define the * Description - what the operation does
  9 KB (1,317 words) - 10:17, 11 April 2024
• Write Efficient Reports
  ...quite a detailed reporting tool that allows users to gather information on requests logged for specific periods and according to Service Level Agreements. ...onsulted if you are creating a report using the SQL Schema Designer if you are extracting data from more than two tables in the database which is where JO
  6 KB (949 words) - 20:25, 20 November 2023
• Customer Manager
  .... the basic features available with or without Customer Manager installed are: View Organisations which you are a member of.
  4 KB (501 words) - 04:01, 12 April 2018
• Project Relationships
  Associate related entities to the project and define how they are related. * It is possible to relate Changes, Releases, Service Requests, Services and Configuration Items if the Service Manager Application is als
  4 KB (553 words) - 18:01, 19 January 2021
• Service Manager Settings
  ...hen this setting is 'On' the resolution category will be mandatory for all requests :- If there are no defined Closure Categories, this setting is ignored
  14 KB (2,148 words) - 21:12, 18 March 2024
• Services Request Configuration
  ...lets you define a number of elements for the different request types that are used for each Service. This allows each Service to provide its own experie ...t type will not be available in Progressive Capture or when raising linked requests for this service.
  28 KB (4,437 words) - 21:50, 22 April 2024
• Co-Workers
  ...a conversation, award someone, or start a skype chat. See which co-workers are active or available by seeing their '''Presence''' and '''Availability''' d ...st name, last name, users full name, site or organisational group that you are typing.
  3 KB (484 words) - 11:58, 27 November 2018
• Service Manager Assessments
  By default, 4 Impact Levels are provided. This includes Low, Medium, High, and Critical. The Impact Level ...s you to drag and drop in order to change the order that the Impact levels are displayed.
  5 KB (801 words) - 21:58, 9 February 2024
• Widget Filters
  ...quite a detailed reporting tool that allows users to gather information on requests logged for specific periods and according to Service Level Agreements. ...below and was getting no results even though there were some tickets which are due to breach in the next 2 days:
  2 KB (268 words) - 12:38, 20 June 2018
• Request Details Form Designer
  ...nd at its new location in the [https://docs.hornbill.com/service-portfolio/requests/request-details-form-designer Hornbill Document Library]. ...est Details Form Designer|link=https://docs.hornbill.com/service-portfolio/requests/request-details-form-designer]]
  9 KB (1,450 words) - 00:01, 30 April 2024
• Configuring the Timesheet Manager Plugin for Service Manager
  ...time spent on composing and sending emails or adding resolution actions on requests, but this can be enabled on any action bar option. ...l be defined in TimeSheet Manager to map the time spent in Service Manager requests too. In order to define how you want the time recorded to be grouped and or
  5 KB (852 words) - 18:28, 11 April 2024
• Project Manager
  ...t of the active projects that you are a stakeholder in. Projects where you are not either the Project Manager or a Stakeholder will not be available from ...t to Hornbill is the ability of the different Apps to work together. Below are some of these plug-ins between Project Manager and other Hornbill Apps
  3 KB (475 words) - 13:15, 14 June 2021
• View for future dates
  ...how to set up Routing Rules to Email delivery not happening. The following are some examples: Example: How do I create a view of tickets which are about to breach in x days. In other words, is there an option to create a v
  2 KB (270 words) - 15:40, 20 June 2018
• Customer Feedback
  ...ite your customers to provide feedback on their requests once the requests are in a closed status. * Feedback can be enabled per request type (Incidents and Services Requests) and per service where it is required.
  7 KB (1,125 words) - 00:06, 17 February 2024
• Service Requests
  ...servicemanager-user-guide/service-portfolio/requests/request-types#service-requests Hornbill Document Library]. ...servicemanager-user-guide/service-portfolio/requests/request-types#service-requests]]
  11 KB (1,654 words) - 21:45, 22 April 2024
• Customer Portal
  Service Manager provides a Self Service app for contacts that are external to your organization which is accessible through the Customer Port ...Subscriptions, Known Issues, and communications about the progress of the requests raised by or for the customers.|
  15 KB (2,437 words) - 17:28, 2 May 2024
• Managing Request Catalog Visibility
  ...log items are visible for the user in the user app when agents are raising requests via progressive capture. ...talog item, but they are not '''directly''' subscribed to the service, but are subscribed via a group subscription, then you will first need to subscribe
  3 KB (391 words) - 23:38, 3 May 2024
• XMLMC API Quickstart
  ...h the addition of "xmlmc/", will lead to the documentation on what methods are available ([https://api.hornbill.com/xmlmc/ <nowiki>https://api.hornbill.co Services are overall methods that the platform provides, whereas Applications define the
  12 KB (1,765 words) - 10:08, 13 November 2023
• Change Requests
  .../servicemanager-user-guide/service-portfolio/requests/request-types#change-requests Hornbill Document Library]. .../servicemanager-user-guide/service-portfolio/requests/request-types#change-requests]]
  11 KB (1,635 words) - 21:17, 18 April 2024
• Release Requests
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases]]
  10 KB (1,635 words) - 21:28, 18 April 2024
• Hiding Unanswered questions
  ...how to set up Routing Rules to Email delivery not happening. The following are some examples: Some requests raised by customers have questions and if there are no answers entered for those questions, you end up with a scenario where th
  2 KB (312 words) - 15:40, 20 June 2018
• Live Chat
  ...left hand application bar. Visibility and access to these different areas are dependant on your level of access. ...ith Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable inf
  2 KB (321 words) - 15:28, 14 November 2020
• Working with Organizations
  ...y. the basic features available with or without Customer Manager installed are: ...you can keep informed in real time about updates to all organisations you are interested in.
  7 KB (1,086 words) - 18:45, 26 September 2017
• Incident Requests
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#releases]]
  10 KB (1,634 words) - 21:32, 18 April 2024
• ISO:Change Reporting\Handling\Planning and Management
  Changes are logged in Hornbill Technologies’ own Hornbill instance . The originator o Copies of all change requests are retained to provide an audit trail.
  3 KB (395 words) - 17:36, 11 September 2023
• Customize Colours - Log Request
  ...elated Articles"''' box on the right hand side, for further information on what each global colour setting will affect.}} :* [[Customize Colours - Requests|Customize Colours - Request View Page]]
  1 KB (154 words) - 18:37, 11 April 2024
• Customize Colours - Service Page
  ...elated Articles"''' box on the right hand side, for further information on what each global colour setting will affect.}} :* [[Customize Colours - Requests|Customize Colours - Request View Page]]
  1 KB (153 words) - 18:38, 11 April 2024
• Service Manager Simple Lists
  ...provide a way to define different pick lists or combo-box selections that are used through out the Service Manager app. The available options in a pick l ...on" business process nodes. The authorisation types specified in this list are relied upon by the underlying operation and therefore the existing values s
  7 KB (1,050 words) - 18:05, 8 February 2024
• Problem Records
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#problems Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#problems]]
  11 KB (1,662 words) - 22:12, 18 April 2024
• Document Manager
  Libraries are places where published documents can be provided to a wider audience for re ...to Hornbill is the ability of the different Apps to work together. Below are some of these plug-ins between Document Manager and other Hornbill Apps
  3 KB (502 words) - 20:14, 25 November 2022
• Customising Self Service
  ...Portals to include your company logo, branding, as well as the icons which are used to represent the Services you provide to your customers. ...'''Administration Console > Instance Configuration > Manage Portals''' you are able to configure the Internally facing '''Service Portal''' and the exter
  8 KB (1,239 words) - 21:44, 18 March 2024
• Re-directing Emails
  ...ss-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox.
  2 KB (345 words) - 16:14, 22 August 2018
• Simple List Import Utility
  The following tasks are carried out when the tool is executed: * New list entries are created within the configured application's Simple List.
  10 KB (1,499 words) - 15:10, 24 September 2021
• Cancel Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/]]
  2 KB (315 words) - 18:18, 10 April 2024
• Service Dependancies
  ...oblem resolutions by making it quick and easy to understand which services are related. Change management can benefit from visualizing impact when conside ...- Relate this service and indicate this service depends on the service you are relating it to.
  4 KB (567 words) - 18:23, 30 April 2024
• Organisation
  .... The ''Breadcrumb'' displayed at the top of the list highlights where you are within each level of your organization and lets you navigate back up to the Groups are available to define different business units. When creating a Group you wil
  10 KB (1,558 words) - 20:08, 11 April 2024
• Update & Collaborate on Requests
  ...[[Hornbill Mobile]] > [[Service Manager Mobile]] > Update & Collaborate on Requests ...existing comments made against each post. This is useful for understanding what has happened on the request so far. The Co-workers also have the following
  3 KB (414 words) - 22:13, 22 April 2024
• Service Details
  ...creation of a service. When naming your service, some things to consider are: ...ising a request to provide that bit of extra information to make sure they are selecting the correct service.
  14 KB (2,243 words) - 18:35, 30 April 2024
• FAQ:Switch-On
  :The typical roles of the people who are involved in the Switch-On are: ...den to be shared closer to go live and ensures appropriate decision makers are involved throughout.
  5 KB (892 words) - 14:16, 29 September 2020
• Collaboration
  ...widgets that link you to Service Catalogs, Workspaces, Links, Service Desk Requests, and much more. ...collation of all the posts and comments made in activity streams that you are following.
  4 KB (539 words) - 19:13, 12 October 2021
• FAQ:Instance Provisioning
  ==What is the importance of the Instance Name in respect to provisioning your Horn *Must be unique and identifiable. As such requests for intance names such as ''itsupport'', ''serivcedesk'' or ''help'' will n
  6 KB (908 words) - 11:57, 13 October 2022
• Employee Portal Widgets
  The Employee Portal Widgets are made up from a a collection of widgets that are delivered by each Hornbill Application. These widgets provide views and in Add this widget to present users with a list of Services that they are subscribed to.
  21 KB (2,918 words) - 23:29, 3 May 2024
• Solutions Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/]]
  3 KB (489 words) - 22:42, 1 February 2024
• Activities
  Activities are a central component of the Hornbill solution and are provided both through the collaboration features, and from many of the line Activities can come in various forms but are summarised as follows:
  9 KB (1,357 words) - 20:25, 17 June 2022
• Approving, Scheduling, and Implementing Changes
  :* '''Updated linked Requests''' - Automatically push down automatic updates to affected Incidents and Pr ...e the Change to a Change Board''' - A helicopter view of all Changes which are inflight can be visualised using the '''[[My_Boards|Hornbill Boards]]'''.
  5 KB (802 words) - 17:54, 8 February 2024
• Contacts
  :* As contacts are added, they will appear in the Contacts list ...hing against their First Name, Surname, Email Address or Organization they are associated too.
  5 KB (721 words) - 22:31, 18 March 2024
• Project Manager Simple Lists
  ...provide a way to define different pick lists or combo-box selections that are used through out the Project Manager app. The available options in a pick l :* '''Project Relationship Type Requests'''
  3 KB (470 words) - 09:52, 1 October 2019
• Customize Colours - Home Page
  ...elated Articles"''' box on the right hand side, for further information on what each global colour setting will affect.}} :* [[Customize Colours - Requests|Customize Colours - Request View Page]]
  2 KB (235 words) - 18:36, 11 April 2024
• Auto Tasks
  ...]] on different entity views in apps on the Hornbill platform. Auto tasks are similar to business processes, however differ in that they do not contain s * [[Service_Manager_Request_Types|Requests]]
  3 KB (455 words) - 22:07, 12 April 2024
• Organizations
  From an Organisations record the following options are available to you If Service Manager is also installed on your instance you will see a list of requests which have been logged against each organisation when viewing the organisat
  5 KB (743 words) - 06:04, 11 June 2020
• Upload Assets CSV
  ...load assets for types which are managed under different asset classes, you are required to create different CSV templates for each asset class grouping. :4. '''Name''' and '''Type''' are mandatory attributes for each asset you wish to upload regardless of their
  5 KB (776 words) - 18:12, 8 February 2024
• Measures
  ...ine measures that are sampled and stored periodically. Once these measures are stored over a period of time, the type of reporting possible is expanded co ...udes selecting the data you wish to sample, the frequency that the samples are taken, and the targets and goals you wish to achieve.
  7 KB (1,048 words) - 20:07, 11 April 2024
• Request Sub-statuses
  ...-statuses lets you define a number of descriptive states of a request that are related to the request being either ''Active'' or ''On-hold''. Using the S :* Have better control over placing requests on hold
  10 KB (1,497 words) - 21:07, 2 May 2024
• Table/Column Alias
  ...s. This is where table and field aliases come in. In the example below, we are using SQL Schema Designer and four tables: h_itsm_requests, h_cmdb_assets,
  2 KB (421 words) - 13:09, 20 June 2018
• Service Levels
  ...rvice Level allows you to define targets that are applied to requests that are used by Service staff to achieve time based goals. ...ibes the Service Level. Commonly, naming such as Gold, Silver, and Bronze are used. This name will be used when adding Service Level rules so it is help
  8 KB (1,235 words) - 22:10, 26 April 2024
• Service FAQs
  ...rt staff, they have the ability to create more technical focused FAQs that are only visible to them, and used as an aide to resolve incidents faster. * Select where the FAQs are published. Options include Portals, Service Desk, or both.
  5 KB (827 words) - 22:07, 16 April 2024
• Employee Portal
  ...access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents. ...will be taken directly to the Employee Portal when they login. Users that are subscribed to one or more applications will access the Employee Portal thro
  5 KB (830 words) - 21:01, 13 September 2023
• Configuration Items
  * Requests ...ovides you with the ability to '''Manage''' the Configuration Item's which are most important to you, and in some cases enhance and enable additional func
  6 KB (819 words) - 21:59, 18 April 2024
• Request Attachment Archiver
  # Attachments to requests which have not been updated for x amount of weeks (x > 12) will be wrapped ...ill have the subsequent effect of actual file removal. Within the affected requests, you WILL still see a reference to the file inteh "Attachments"-section (i.
  8 KB (1,386 words) - 12:14, 19 January 2024
• Request List Views
  ...s provide a way of defining and storing a number of different views of the requests that you have access to. Using the Views data you can create multiple Chart ...ou add a variety of conditions to produce the desired view. Three options are available for defining a condition: Source, Operator, Value
  9 KB (1,371 words) - 00:28, 30 April 2024
• Custom Buttons
  Custom Buttons can be added to entity views such as documents, requests, organizations and assets in Hornbill, they can be configured to allow one ...and optionally be set to only display on views if configurable conditions are met.
  4 KB (692 words) - 21:27, 21 March 2024
• Inbound Routing Rules
  ...message to a particular shared mailbox or applying advance operations that are provided by the different Hornbill Apps. Each Email Routing rules allow yo ...il is received, the routing rules will be processed in the order that they are listed, starting at rule 1. If a rule doesn't match it will then check the
  10 KB (1,590 words) - 19:56, 11 April 2024
• How would the Office365 administrator approve permission requests
  ...onnector'' application will appear in the administrator's '''Admin consent requests''' list. After the administrator is satisfied that the actions are safe, clicking on the '''Accept''' button would then allow the users to use
  3 KB (432 words) - 16:50, 22 May 2023

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