Employee Portal

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The Employee Portal is the next evolution of Hornbill Self Service aiming to help deliver an exceptional employee experience and is intended to supersede the existing Hornbill Service Portal. The Employee Portal sees the self service experience move closer to the core of the Hornbill Platform, becoming part of the live.hornbill.com domain. The Employee Portal is accessible through a Desktop version and a Mobile version.

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Desktop Version


Previously, users had access to their Service Catalog using the service.hornbill.com domain. Hornbill Applications users use the live.hornbill.com domain to access their applications. The Employee Portal brings the Service Catalog and the Applications together under live.hornbill.com.

You can access Hornbill Desktop version using any browser, and navigate to live.hornbill.com/<Your_Instance>. If you don't know your instance name, you may need to contact your IT support team.


  • Header
To navigate between pages, the top section of the page contains links to other business areas that have been defined. Each of these areas can have it's own page or may link to a dedicated service. Within the header, there is also a breadcrumb that gives you a link back to previous pages and to the company home page.
  • Body
The main body of each page will consist of one or more widgets that have been added and configured by a page manager. These widgets provide information, links, and the ability to interact with one or more Service Desks.
  • Footer
At the bottom of the page, an optional section may be displayed which provides some details about your company, including contact information and social media links.
If you are a full collaboration or app user you have an option to set the Company Home as your landing page. While you are on the Company Page, you can select the option under your Profile Menu titled, Make this my default View. This will become your starting point every time you open Hornbill. When clicked on, the Hornbill Logo in the top banner will also return you to your default view.

Mobile Version

Hornbill has provided a Progressive Web App (PWA) to give users a fast and UI rich solution to accessing their company's home page which can be packed full of valuable information and Service Catalog access.


The mobile app can be accessed using your mobile's browser and navigating to mcatalog.hornbill.com/<Your_Instance>/. If you don't know your instance name, you may need to contact your IT support team. A login button will display when you first connect. In most cases, this will be your network login for your company.

Home Screen

Once you are logged in, you can add the Hornbill Employee Portal to your mobile device's Home Screen. If you are using an Android device you may get a prompt to Add the Hornbill App to your Home Screen. If you select to do this, an application icon will be added to your phone which will provide quick access back to Hornbill and also open the app in a full screen. On an iOS device, you can select from the Safari Options when on the Hornbill Employee Portal site to add the site to your Home Screen.



In the top right of the Mobile app, the menu button lets you view and navigate to other available pages and options.

  • Domain Pages
A list of the available pages that you can navigate to are listed here. These pages will normally represent the main business areas within your company. A link back to the main page is provided in the header.
  • Settings
  • Your Profile Information
See your logged in profile along with picture and job title. Not you? Use the logout option.
  • Versions
This maybe asked for by Hornbill Support for any issues that are reported, to ensure you are on the latest version.
  • Clear Cache
This will clear any locally cached files. Clearing the cache may correct some issue that are a result of out of date cached files.
  • Logout
This will log you out of your session.
  • About
Your company's contact information