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System Settings
...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/ Hornbill Document Library]. ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/]]

2 KB (288 words) - 23:48, 9 February 2024
Azure App Registration Instructions
Please refer to Microsoft documentation and advice on permissions/settings and act accordingly. The method outlined below is merely a guideline, it is Provide a Name for the application, select appropriate account type and Register.<br clear=all>

2 KB (286 words) - 21:35, 11 April 2024
Profiles
...profiles may have been automatically added through the installation of an application and are pre-configured and ready to be used by these applications. ...profiles may be in use by an application and deleting them may impact that application.

2 KB (280 words) - 20:10, 11 April 2024
Advanced Settings
...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/ Hornbill Document Library]. ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/]]

3 KB (505 words) - 23:57, 9 February 2024
Cancel Action Item
Only users with the appropriate '''Cancel''' application right will see the option to cancel a request. By default this includes th === System Settings ===

2 KB (315 words) - 18:18, 10 April 2024
Document Manager Administration
== Settings== [[File:ManageAppSettingsCard.png|right|link=Document Manager Settings]]

3 KB (417 words) - 18:03, 21 March 2024
Timesheet Manager Administration
All users of the Hornbill Platform, regardless of the application, must possess the "'''Collaboration Role'''". To use, and interact with, th == Settings ==

3 KB (420 words) - 08:29, 26 May 2020
Routing Rule Templates
The Routing Rule Templates provide a way to define default settings for requests that are automatically raised from emails using the Email Rout Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule.

5 KB (777 words) - 23:41, 9 February 2024
Configuration
...figuration Configuration] gives access to Hornbill's advanced features and settings. The different areas within [https://docs.hornbill.com/esp-config/getting-s ==Application Configuration==

4 KB (629 words) - 16:01, 22 November 2023
ITOM Roles and Rights
...s to the configuration interface for SIS server Management and Application Settings}} ...llet2|ITOM Application User|Enables assigned users full access to the ITOM Application.}}

3 KB (380 words) - 20:05, 11 April 2024
Cancel Service Requests Through Portals
==Changes to Settings== ...istration section of Service Manager, Home > Service Manager > Application Settings and search for guest.servicemanager.customer.request.enableServiceRequestCa

3 KB (479 words) - 22:52, 20 February 2024
Service Manager Notification Settings
...[[Service Manager]] > [[Service_Manager_Settings|Settings]] > Notification Settings ...es the ability to compliment the Hornbill Collaboration notifications with application specific notifications for analysts.

10 KB (1,377 words) - 21:12, 18 March 2024
Troubleshooting issues occurring during the setup process
...ornbill Office365 Mail Connector" is not present in the list of Enterprise Application ...ornbill Office365 Mail Connector" is not present in the list of Enterprise Application

3 KB (386 words) - 17:52, 25 October 2022
Hiding Unanswered questions
...on Settings and then filter on "answer" you should see the following three settings which when turned on will hide the unanswered questions: These settings can be toggled on or off to achieve this objective.

2 KB (312 words) - 15:40, 20 June 2018
Platform Configuration
...s down to setting up mailboxes, webhook integration, and the finite system settings. ...with a set of default roles specifically designed to govern access to that application. Manage role assignments to your users or create some of your own.

6 KB (756 words) - 20:47, 21 November 2023
Service Manager Settings
...hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/ Hornbill Document Library]. ...hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/]]

14 KB (2,148 words) - 21:12, 18 March 2024
How would the Office365 administrator approve permission requests
...' option is selected under the ''Consent and permissions'', ''User consent settings'' page. ...request page]]. The request for the ''Hornbill Office365 Mail Connector'' application will appear in the administrator's '''Admin consent requests''' list.

3 KB (432 words) - 16:50, 22 May 2023
Board Manager Administration
...gives you access to to manage, customize, and report on the Board Manager application. You can access the Board Manager Configuration from the main Hornbill App ...rovided by Board Manager to use and allocate to users of the Board Manager application. Custom roles can also be created to meet any specific need.

6 KB (916 words) - 09:48, 26 April 2023
Webhooks
...Administration]] > [[System Administration | System]] > [[System Settings| Settings]] > Webhooks ...over the internet. Web Hooks can send information from Hornbill to another application as soon as a record is updated, rather than relying on scheduled imports or

5 KB (785 words) - 18:12, 10 April 2024
Managing Instance Storage Usage
...y. Any messages which are older than the purge thresholds specified in the settings will be permanently deleted from these folders. The settings can be found in Hornbill Administration > System > Settings > Advanced and are called '''emails.purgeDeletedItemsAfter''' and '''emails

8 KB (1,193 words) - 09:27, 23 August 2023
Project
...fits. Each project is divided into two central sections with an additional settings area that is reserved for the project manager and is accessed from the proj * '''Project Settings'''

6 KB (887 words) - 12:07, 20 January 2021
Manage Languages
:* [[My Personal Settings]] ...ossible to automatically translate all of the texts strings for a selected application using Google Translate.

3 KB (385 words) - 20:06, 11 April 2024
Service Manager Roles
:* [[#System and Application Roles|System and Application Roles]] ...ll as being able to add detailed Asset information|Hide Rights|Show Rights|Application Rights|

15 KB (2,021 words) - 22:02, 9 February 2024
Hornbill Mobile
== Application Plug-ins == ...the '''Cog''' icon from the Menu to open the Hornbill Mobile configuration settings

5 KB (674 words) - 08:57, 31 July 2017
Reports
:* [[Application_Entity_Viewer|Application Entity Viewer]] ...the Admin tool starting at ''Home -> Applications'' and then selecting the application that you with to report on. A ''Reports'' card will displayed if reporting

6 KB (958 words) - 17:13, 2 May 2024
Customize Customer Portal
{{bullet1|Application|The main application that the portal runs under the context of}} ===Regional Settings===

9 KB (1,363 words) - 18:38, 11 April 2024
Runbooks
...not The "Auto" feature, which relies on executing within the context of an application. Any nodes that can suspend the process will not be available for use with ...ss Process Workflow|Hornbill Automation]]|Invoke Actions within a Hornbill Application or Core Feature}}

6 KB (909 words) - 22:56, 8 September 2021
Asset Types
:* [[#Asset Type Settings|Asset Type Settings]] ...ction to expose the attributes (fields) within that section. There are two settings against each attribute "'''Visible'''" and "'''Mandatory'''".

7 KB (1,073 words) - 00:14, 10 February 2024
Practical Advice for Configuring your Hornbill Portals
...using an application setting found in the ''Manage Portals -> Application Settings'' menu bar: The following settings will have no bearing on the configuration for the '''Service''' or '''Custo

5 KB (868 words) - 22:35, 18 March 2024
Migrating to the Employee Portal
...dmin console, under ''System > Customize > Employee Portal'', select the ''Settings'' tab. ...he basic configuration to the look and feel of the Employee Portal. These settings are located in the Admin Console under ''System->Customize->Employee Portal

12 KB (1,803 words) - 22:11, 9 May 2024
Inbound Routing Rules
:*'''Application''' ...ration in order to correctly process the selected Operation. Refer to the application specific documentation to determine if this is required.

10 KB (1,590 words) - 19:56, 11 April 2024
Service Domains Administration
=== Settings === {{infobox|Any service that exist in an application such as Hornbill [[Service_Details#Employee_Portal|Service Manager]] can be

5 KB (729 words) - 20:18, 11 April 2024
Database Direct
...w location in the [https://docs.hornbill.com/esp-config/advanced-tools-and-settings/database-direct/ Hornbill Document Library]. ...ornbill Cloud|link=https://docs.hornbill.com/esp-config/advanced-tools-and-settings/database-direct/]]

3 KB (529 words) - 20:22, 20 November 2023
Employee Portal Page Configuration
:: This role has been updated to include the application right ''CanManagePage''. This right grants the general ability to manage pa ...e grants the rights to manage the main Company Home Page. It includes the application rights ''CanManagePage'' and ''canManageCompanyPages''

6 KB (973 words) - 23:03, 10 November 2022
Email Action Item
.... This setting is enabled within Administration under ''Service Manager > Settings''. This is a global setting and will apply to all requests types and all se Depending on the [[#Settings|settings]] configured in Service Manager there are two options for the Message Edito

9 KB (1,421 words) - 22:46, 1 February 2024
Knowledge Centre
...rimental feature and we welcome community feedback and suggestions on it's application, usability and or course any enhancement suggestions - [[https://community. ...centre in progressive capture, this is controlled by the following system settings:

10 KB (1,444 words) - 12:26, 6 October 2020
Customising Self Service
===='''Settings'''==== Via the '''Administration Console > Service Manager > Application Settings''' you will have the options to configure the following colours, by definin

8 KB (1,239 words) - 21:44, 18 March 2024
Service Manager Customers Plug-in
...tal. Service Manager users that have the application right ''Manage Portal Settings'' within one of their associated roles will have an option to select from a

3 KB (414 words) - 23:22, 3 May 2024
Service Support Teams
...cessible from the admin tool under '''Home > Service Manager > Application Settings'''

3 KB (431 words) - 21:15, 10 April 2024
Update Action Item
...tion > Applications > Service Manager > Settings''. The default visibility settings can be easily found by typing the word "visibility" in the filter. The spec ...want to create a new email template for this purpose, update the [[System Settings|system setting]] '''guest.app.requests.notification.emailTemplate.customerT

8 KB (1,190 words) - 22:41, 1 February 2024
ISO:Network Policy
The screen displays no system or application identifiers until the network logon has been successfully completed. ...cked down and only open only as required. Ports are protected by fire wall settings.

2 KB (369 words) - 21:29, 6 September 2023
Employee Portal Widgets
...made up from a a collection of widgets that are delivered by each Hornbill Application. These widgets provide views and information from each of the available Ho ...the style defined in the [[Customize Employee Portal#Body|Employee Portal settings]] is applied}}

21 KB (2,918 words) - 23:29, 3 May 2024
Employee Portal
...be accessed through the main Hornbill browser app by both Basic Users and Application Users. Users can also access the Employee Portal using the Hornbill Mobile ...to Add the Hornbill App to your Home Screen. If you select to do this, an application icon will be added to your phone which will provide quick access back to Ho

5 KB (830 words) - 21:01, 13 September 2023
Switch-On Imports
...handled separately if required. For the purposes of the 30 day trial your Application Users are the most important. These typically represent your Service Desk P === Application Users ===

11 KB (1,773 words) - 20:15, 11 April 2024
Intelligent Capture Designer
...include a number of small forms for collecting information related to the application. These forms can be optionally added, ordered, and branched depending on th When creating or editing a capture it is possible via the '''Manage Process Settings''' and '''Grant Access To''' option to share your process with:

10 KB (1,628 words) - 19:57, 11 April 2024
Microsoft Orchestrator
...your Microsoft Orchestrator instance/s in the admin tool under '''System > Settings > BPM Integrations''' and the '''+''' icon ...d integration with the Hornbill Collaboration platform and Service Manager application.

3 KB (458 words) - 20:14, 12 June 2023
HP Operations Orchestration
...HP Operations Orchestration instance/s in the admin tool under '''System > Settings > BPM Integrations''' and the '''+''' icon ...e integration with the Hornbill Collaboration platform and Service Manager application.

3 KB (464 words) - 19:26, 12 June 2023
Hornbill Training
...r to make the best use of Services, Boards, auto-responder and application settings. Make the most of the Service Manager tool using the inbuilt functionality

3 KB (462 words) - 21:04, 23 February 2023
Widgets
:* [[Application_Entity_Viewer|Application Entity Viewer]] ...Data Columns''' and by definable sample periods (manual or predefined date settings).

26 KB (4,084 words) - 18:12, 10 April 2024
Configuration Item Explorer
...igured in the admin tool under Home > Configuration Manager > Applications Settings and the app.cm.explorer.diagram.level.max system setting ...figured in the admin tool under Home > Configuration Manager > Application Settings and the '''app.cm.explorer.items.dependencies''' system setting.

7 KB (1,018 words) - 18:00, 19 April 2024

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