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{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

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...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ..._[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Email|Email]] > Re-directing Emails

{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

{{DISPLAYTITLE:Hornbill How To: Configuring the BPM to send emails}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

{{DISPLAYTITLE:Hornbill How To: BPM sending emails after x number of days}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

...t its new location in the [https://docs.hornbill.com/esp-config/email/email-domains Hornbill Document Library]. ...g|Email Configuration|link=https://docs.hornbill.com/esp-config/email/email-domains]]

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Display Issues

{{DISPLAYTITLE:How To: Cancel Requests through the Portals}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

...w location in the [https://docs.hornbill.com/esp-config/security/two-factor-authentication/ Hornbill Document Library]. ...ornbill Cloud|link=https://docs.hornbill.com/esp-config/security/two-factor-authentication/]]

...ll.com/service-portfolio/service-level-agreements/service-levels#escalation-actions Hornbill Document Library]. ...ll.com/service-portfolio/service-level-agreements/service-levels#escalation-actions]]

Consider an example where the automation requirement is to raise a Service Request from an Incident. ...ternal Reference' Hornbill Automation, where the 'Request Id' option needs to be set with the namesake Output Param that is returned by the 'Requests > L

{{DISPLAYTITLE:Hornbill How To: Reset Password For Basic Users}}__NOTOC__ ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> [[Main Page|Home]] > [[Collaboration]] > [[Mailboxes]] > Email Composer

...a popup with the details about the Hornbill Automation. It is recommended to always reference this help over the information held within this page as it {{bullet1|Inputs|The are the configurable options that can be used as inputs to the automation. In most cases either hard set values or variables can be u

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Display Issues

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> |style="text-align:right;"|

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Display Issues

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> |style="text-align:right;"|[[:Category:Collaboration|Index]]

...ferences, configure your notifications and manage which devices are linked to your Hornbill account.| :: Choose how you would like to view any Date / Time field values in Hornbill

...er available. Should you require this please speak to your account manager to discuss your requirements ...e offer the Hornbill Data Assurity service which is available as an option to Hornbill customers.

...k is done for you, these reports can still be easily modified and filtered to show just the information you need. ...%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|

...s required that contains the OAuth authentication token. This is then used to configure any of Hornbill's integration components, namely the following: ...uting Smart Host Configuration (''for more information see [[Email Domains|Email Domains]]'')

...ocs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/email-action/ Hornbill Document Library]. ...ocs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/email-action/]]

==Who needs to be involved in the Switch-On?== :The typical roles of the people who are involved in the Switch-On are:

...t its new location in the [https://docs.hornbill.com/esp-config/email/email-domains/ Hornbill Document Library]. ...ry.png|Hornbill Cloud|link=https://docs.hornbill.com/esp-config/email/email-domains/]]

...its new location in the [https://docs.hornbill.com/esp-config/email/shared-mailboxes/ Hornbill Document Library]. ...y.png|Hornbill Cloud|link=https://docs.hornbill.com/esp-config/email/shared-mailboxes/]]

...s://docs.hornbill.com/esp-config/organizational-data/user-accounts/csv-user-import Hornbill Document Library]. ...s://docs.hornbill.com/esp-config/organizational-data/user-accounts/csv-user-import]]

=About the Hornbill Email Archiver Utility= ...d internet access then you should be able to use the tool without the need to make any firewall configuration changes.

...starting with your new instance, this page will provide information on how to get started.| :* [[Supportworks to Hornbill Service Manager Migration Package|Supportworks to Service Manager Migration]]

...tps://docs.hornbill.com/servicemanager-user-guide/service-portfolio/request-configuration Hornbill Document Library]. ...tps://docs.hornbill.com/servicemanager-user-guide/service-portfolio/request-configuration]]

...t its new location in the [https://docs.hornbill.com/esp-config/monitor/log-files/ Hornbill Document Library]. ...ry.png|Hornbill Cloud|link=https://docs.hornbill.com/esp-config/monitor/log-files/]]

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ...ces against your Hornbill user account to provide a quick and secure login to Hornbill from the Hornbill Mobile App.

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__[[Main Page|Home]] > [[Switch-On]] > [[How Does The Switch-On Work]] > Hornbill Webinars

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> |[[Main_Page|Home]] > [[Expert_Services]] > [[Onboarding]] > Hornbill Switch-On

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ...stance alongside Service Manager, it is possible to enable timesheet users to record their timespent on completing request actions in Service Manager, an

...add authorizations to a workflow. One or more Hornbill Users can be added to a single authorization and the workflow is suspended until an outcome for t :* [[Email Templates]]}}

...e is designed to facilitate a quick and simple migration from Supportworks to the Service Manager application. This service is provided as part of a limited initiative offered to qualifying Supportworks customers and will be delivered free of charge by H

{{DISPLAYTITLE:Detailed Switch-On Content?}} ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

...ps://docs.hornbill.com/servicemanager-user-guide/service-portfolio/customer-feedback/ Hornbill Document Library]. ...ps://docs.hornbill.com/servicemanager-user-guide/service-portfolio/customer-feedback/]]

{{DISPLAYTITLE:Switch-On Imports}} ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

==What If I need a copy of my data what is involved, and how frequently can I get hold of it?== ...notified via email when its available and will have 7 days to download it to your servers. If you want these more frequently then you should consider t

...//docs.hornbill.com/esp-config/organizational-data/user-accounts/about-user-accounts Hornbill Document Library]. ...//docs.hornbill.com/esp-config/organizational-data/user-accounts/about-user-accounts]]

...ps://docs.hornbill.com/esp-config/customize/employee-portal/employee-portal-configuration Hornbill Document Library]. ...ps://docs.hornbill.com/esp-config/customize/employee-portal/employee-portal-configuration]]

__notoc__[[Main Page|Home]] > Switch-On ...#b7cdfb; margin:5px; padding:5px; white-space; width:95%; padding:1em; font-size:110%">

...ation in the [https://docs.hornbill.com/esp-config/security/sso/single-sign-on/ Hornbill Document Library]. ...ll Cloud|link=https://docs.hornbill.com/esp-config/security/sso/single-sign-on/]]

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ...es across the different categories of work they undertake. Users are able to manage their own timesheets and those of other users they manage.

...Process Designer lets you define and build workflows that can then be used to standardize and automate your business processes. You can define a logical ...orward direction only. Once a stage is complete, the process cannot return to that stage.

...d internet access then you should be able to use the tool without the need to make any firewall configuration changes. # Attachments to requests which have not been updated for x amount of weeks (x > 12) will be

...m/servicemanager-user-guide/service-portfolio/requests/request-details-form-designer Hornbill Document Library]. ...m/servicemanager-user-guide/service-portfolio/requests/request-details-form-designer]]

{| class="wikitable" width="100%" style="text-align: left" ...<!-- Description --> ID referencing the timeline belonging to the request

...//docs.hornbill.com/servicemanager-config/customize/service-manager-capture-forms/ Hornbill Document Library]. ...//docs.hornbill.com/servicemanager-config/customize/service-manager-capture-forms/]]

{{DISPLAYTITLE:How does the Switch-On work?}} ...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ...%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|

...ocation in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview Hornbill Document Library]. ...ce Details|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview]]

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> ...%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|

...tion in the [https://docs.hornbill.com/esp-config/customize/customer-portal-setup/ Hornbill Document Library]. ...l Cloud|link=https://docs.hornbill.com/esp-config/customize/customer-portal-setup/]]

...order:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> |style="text-align:right;"|[[:Category:Board_Manager|Index]]

Service Manager provides a Self Service app for contacts that are external to your organization which is accessible through the Customer Portal. ...he ability for the Service Desk teams to publish everything from Bulletins to FAQs, Service Subscriptions, Known Issues, and communications about the pro

...ts new location in the [https://docs.hornbill.com/hornbill-cloud/continuous-delivery Hornbill Document Library]. ...png|Hornbill Cloud|link=https://docs.hornbill.com/hornbill-cloud/continuous-delivery]]

...0-day free trial and [https://wiki.hornbill.com/index.php/Switch-On Switch-On] service before January 2016. ...ebsite https://www.hornbill.com/request/. All you need to do is enter your email address and designated instance name.

...subject to an additional charge and contingent on the customer subscribing to the Hornbill service. ...ebsite https://www.hornbill.com/request/. All you need to do is enter your email address and designated instance name.

....com/servicemanager-config/customize/workflows/using-workflows-with-service-manager Hornbill Document Library]. ....com/servicemanager-config/customize/workflows/using-workflows-with-service-manager]]

...be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/azure/overview Hornbill Document Library]. ...-library.png|Data Imports Guide|link=https://docs.hornbill.com/data-imports-guide/users/azure/overview]]