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Expert Services
|[[Main Page|Home]] > Expert Services [[File:cogs.png |right|100px|link=Additional Services]]

2 KB (217 words) - 18:47, 11 April 2024
Additional Services
|[[Main Page|Home]] > [[Expert_Services]] > Additional Services ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

3 KB (485 words) - 21:17, 11 April 2024
Hornbill Expert Services
|[[Main Page|Home]] > Hornbill Expert Services ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

3 KB (404 words) - 18:16, 21 March 2024
FAQ:Expert Services
==What are Expert Services?== ...stomers including education and training or technical know-how. Our Expert Services Menu has you covered.

370 bytes (53 words) - 20:42, 11 April 2024
Expert Services Menu
== Hornbill Expert Services == ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

2 KB (375 words) - 18:45, 11 April 2024
Azure Cognitive Services

281 bytes (36 words) - 18:08, 10 April 2024
Site Integration Services
...[[Administration]] > [[IT Operations Management|ITOM]] > Site Integrations Services|[[:Category:ITOM|Index]]}} <li>Navigate to '''Administration > Hornbill ITOM > Site Integration Services'''</li>

11 KB (1,624 words) - 09:06, 16 November 2023
Hornbill Technical Services
...Home]] > [[Hornbill_Expert_Services|Expert Services]] > Hornbill Technical Services == '''Technical Services''' ==

3 KB (393 words) - 17:01, 14 January 2016
Services Request Configuration
...me]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > Services Request Configuration

28 KB (4,437 words) - 21:50, 22 April 2024
Linked Services Action Item
...s.hornbill.com/servicemanager-user-guide/service-portfolio/requests/linked-services-action/ Hornbill Document Library]. ...s.hornbill.com/servicemanager-user-guide/service-portfolio/requests/linked-services-action/]]

3 KB (428 words) - 00:52, 30 January 2024
Additional Services/success portal
|[[Main Page|Home]] > [[Expert_Services]] > [[Additional Services]] > Success Portal ...your subscription or order additional Expert Services from our catalog of services. Furthermore, the Customer Success Portal also provides a view of the featu

1 KB (206 words) - 21:17, 11 April 2024
Hornbill Switch-On Plus Services
...he subscription decision is made which marks the transition into an Expert Services package. An optional step in the engagement but as with all expert services work you can request that the configuration comes with full documentation a

4 KB (573 words) - 21:22, 11 April 2024
Hornbill Migration Package Services
...tps://wiki.hornbill.com/index.php/Hornbill_Expert_Services Hornbill Expert Services] [[Category:Expert Services]]

1 KB (155 words) - 21:23, 11 April 2024
Hornbill Launch Assist Services
...tps://wiki.hornbill.com/index.php/Hornbill_Expert_Services Hornbill Expert Services] [[Category:Expert Services]]

1 KB (155 words) - 21:23, 11 April 2024
Hornbill Pre Switch-On Services
...Page|Home]] > [[Hornbill_Expert_Services|Expert Services]] > Pre Switch-On Services == '''Pre Switch-On Services''' ==

2 KB (285 words) - 19:35, 2 March 2017
VMware Cloud Services Platform Identity and Access Management

281 bytes (36 words) - 19:48, 11 April 2024

Page text matches

FAQ:Expert Services
==What are Expert Services?== ...stomers including education and training or technical know-how. Our Expert Services Menu has you covered.

370 bytes (53 words) - 20:42, 11 April 2024
Linked Services Action Item
...s.hornbill.com/servicemanager-user-guide/service-portfolio/requests/linked-services-action/ Hornbill Document Library]. ...s.hornbill.com/servicemanager-user-guide/service-portfolio/requests/linked-services-action/]]

3 KB (428 words) - 00:52, 30 January 2024
Hornbill Expert Services
|[[Main Page|Home]] > Hornbill Expert Services ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

3 KB (404 words) - 18:16, 21 March 2024
Service Dependancies
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-dependancies Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-dependancies]]

4 KB (567 words) - 18:23, 30 April 2024
Expert Services
|[[Main Page|Home]] > Expert Services [[File:cogs.png |right|100px|link=Additional Services]]

2 KB (217 words) - 18:47, 11 April 2024
Customize Colours - Service Page
...l|Administration]] > Customize Colours - Service Pages|Customize_Colours - Services }} ==Services Pages==

1 KB (153 words) - 18:38, 11 April 2024
Additional Services
|[[Main Page|Home]] > [[Expert_Services]] > Additional Services ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

3 KB (485 words) - 21:17, 11 April 2024
Additional Services/success portal
|[[Main Page|Home]] > [[Expert_Services]] > [[Additional Services]] > Success Portal ...your subscription or order additional Expert Services from our catalog of services. Furthermore, the Customer Success Portal also provides a view of the featu

1 KB (206 words) - 21:17, 11 April 2024
Expert Services Menu
== Hornbill Expert Services == ...he success of your Hornbill solution with our success packages, our Expert Services Menu has you covered. Furthermore, using the delivery expertise of our Horn

2 KB (375 words) - 18:45, 11 April 2024
Co-Worker Service Manager
...ou are able to view the requests that have been raised for that co-worker, Services that they are subscribed to, and assets that they own or use. These are ava ...o the requests, only showing those that are assigned to their teams or the services that they support.

2 KB (278 words) - 18:03, 7 May 2024
Service Portfolio
|[[Main Page|Home]] > [[Service Manager]] > Services ...ning the Services that you offer to your customers. These options include services, request priorities, and Corporate Service Level Agreements.

4 KB (600 words) - 21:55, 8 February 2024
Hornbill Pre Switch-On Services
...Page|Home]] > [[Hornbill_Expert_Services|Expert Services]] > Pre Switch-On Services == '''Pre Switch-On Services''' ==

2 KB (285 words) - 19:35, 2 March 2017
Hornbill
...le:person_plus_icon.png‎ |right|100px|link=Hornbill Expert Services|Expert Services]] ...style="color:#3272a8; font-size:140%">'''[[Hornbill_Expert_Services|Expert Services]]''' 

2 KB (301 words) - 18:31, 4 February 2018
Hornbill Migration Package Services
...tps://wiki.hornbill.com/index.php/Hornbill_Expert_Services Hornbill Expert Services] [[Category:Expert Services]]

1 KB (155 words) - 21:23, 11 April 2024
Hornbill Launch Assist Services
...tps://wiki.hornbill.com/index.php/Hornbill_Expert_Services Hornbill Expert Services] [[Category:Expert Services]]

1 KB (155 words) - 21:23, 11 April 2024
Hornbill Technical Services
...Home]] > [[Hornbill_Expert_Services|Expert Services]] > Hornbill Technical Services == '''Technical Services''' ==

3 KB (393 words) - 17:01, 14 January 2016
Service Support Teams
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview#supporting-teams Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview#supporting-teams]]

3 KB (431 words) - 21:15, 10 April 2024
API Endpoint
:* [https://api.hornbill.com/ Hornbill Web Services API Documentation] == Hornbill Web Services API Documentation ==

2 KB (295 words) - 18:02, 29 February 2024
Main Page
[[File:person_plus_icon.png‎ |right|80px|link=Expert Services|Expert Services]] '''[[Expert_Services|Expert Services]]''' 

3 KB (419 words) - 20:34, 29 August 2023
BobTest
==Services Pages== [[File:EP - Services.png|1280px]]

1 KB (199 words) - 22:08, 9 May 2024
Service Manager Customers Plug-in
...o the requests, only showing those that are assigned to their teams or the services that they support. ...to view the requests that have been raised for that contact along with the Services that they are subscribed to. These are presented in two collapsed sections

3 KB (414 words) - 23:22, 3 May 2024
Activity Stream Integrations
...municate with other popular cloud services. The following is a list of the services we have pre-integrated with and simply work our of the box. The following are a list of integrations with other popular cloud services, which you can embed into posts and comments in your activity streams.

3 KB (388 words) - 21:38, 11 April 2024
FAQ:Hornbill Success Plans
...ate the way in which we deliver support (including SLA's) and other expert services to you as a Hornbill customer. These success plans vary in respect to what ...in advance. You then have the duration of the plan to call off any Expert Services Credits that are included in the plan.

2 KB (313 words) - 21:24, 11 April 2024
ISO:Business Continuity and Disaster Recovery
...s has been planned to ensure that their is no single point of failure, all services have fail over servers or spare capacity. Hornbill are committed to providing customers with access to their subscribed services and data even in the event of a emergency or disaster. Our plan is designed

3 KB (528 words) - 17:34, 11 September 2023
Service Domains Administration
...own Service Portfolio and the services that can be offered. Each of these services can then be allocated to a Service Domain. Examples of Service Domains may ...in, will be visible to all employee irrespective if they are subscribed to services linked to the domain.

5 KB (729 words) - 20:18, 11 April 2024
Managing Contact Visibility of Organisation's Requests on the Customer Portal
...s can be provided with access to the Customer Portal, in order to view the Services they are subscribed to, view useful FAQ's which have been published, raise View the requests raised by your organisation against the services they are logged against.

3 KB (388 words) - 11:32, 7 March 2017
Service Manager Priorities
...required. At present, there is just one set of Priorities used across all Services, Teams, and Request Types. ...Manager Menu. The "Services" menu item is only exposed if you have the '''"Services Manager"''' role associated to your User account.

3 KB (386 words) - 17:46, 12 April 2024
Configuration Items
* Services * You may wish to manage your Server's and understand which Services are dependant on them, this would be an example of why you would want to pu

6 KB (819 words) - 21:59, 18 April 2024
Hornbill Service Parameters
*Restoration of key services ( within 8 business hrs of the disaster) ...ervice is to ensure our customers and their customers can use the Hornbill Services and applications with minimal disruption. To this end all Applications and

2 KB (392 words) - 21:21, 11 April 2024
FAQ:Hornbill API's & Webhooks
==Does the Hornbill Web Services API follow SOAP or RESTful Protocols?== ...based API which we call "XMLMC" (meaning XML Method Call). XMLMC is a web services API, meaning its called by sending and receiving XML messages over HTTPS fo

3 KB (456 words) - 09:05, 10 November 2020
Configuration Items List
* Services * Services can be searched for based on '''Name''', '''Description''' or '''Catalog St

3 KB (439 words) - 18:10, 19 April 2024
Resolve and Close Request Action Item
:* This will apply to all request types for all services :* This will apply to all request types for all services

4 KB (589 words) - 23:01, 1 February 2024
Penetration Tests
...with an account tied to SAML\Google etc) which may impact delivery of our services. There is also the question of what a non-directed or blanket test would f

2 KB (369 words) - 21:07, 17 July 2023
FAQ:Evaluations
...during this period we will also provide you with the support and technical services you need as part of our free [https://wiki.hornbill.com/index.php/Switch-On ....com/index.php/Switch-On Switch-On Service] which provides the support and services you need to get your instance configured, integrated with ADFS for Single S

3 KB (497 words) - 20:42, 11 April 2024
Hornbill Training
__NOTOC__[[Main_Page|Home]] > [[Hornbill_Expert_Services|Expert Services]] > Hornbill Training * Services

3 KB (462 words) - 21:04, 23 February 2023
Snippets
* Snippets can be shared with other Teams and Services ...alysts in other teams, or for those analysts whose team's support specific services.

5 KB (810 words) - 15:06, 14 October 2021
Service Status
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability]]

3 KB (458 words) - 18:06, 30 April 2024
Manage Portals
...en you will need to configure the Hornbill Employee Portal. If you provide services to other organizations and are interacting with the individuals who belong

2 KB (258 words) - 22:06, 9 May 2024
Corporate Service Level Agreements
...e a Service Desk offers a standard set of Service Levels across all of its services, using Corporate Service Level Agreements can centralize the management of :The name of the Service Level Agreement will be used to fine and link to Services and will be visible on the requests that they are associated to. As an unl

7 KB (1,076 words) - 23:41, 8 April 2024
FAQ:Subprocessors
....com/terms-of-service/ Terms of Service]. Because our suppliers provide us services that we use in order to deliver our service to our customers, our suppliers |Amazon Data Services Ltd

6 KB (873 words) - 20:07, 2 October 2023
How to configure OAuth2 Authentication for Microsoft Office 365 Mailbox integration
...as the ''Outbound Routing Mode'', please see the section [[#Outbound Mail Services via Smart Host]] for proper configuration of options. ...defining the linked address, proceed to create the desired [[#Inbound Mail Services]] to allow Hornbill to retrieve emails from the Office365 account.

8 KB (1,214 words) - 10:03, 4 May 2023
FAQ:Availability & Scheduled Maintenance
*Restoration of key services ( within 8 business hrs of the disaster) ...ervice is to ensure our customers and their customers can use the Hornbill Services and applications with minimal disruption. To this end all Applications and

3 KB (523 words) - 14:14, 29 November 2022
Service Bulletins
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-bulletins Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-bulletins]]

6 KB (927 words) - 21:44, 12 April 2024
Customising Self Service
...mpany logo, branding, as well as the icons which are used to represent the Services you provide to your customers. ..."ON" and SSO is configured, the customer will be taken straight to the My Services page.

8 KB (1,239 words) - 21:44, 18 March 2024
Onboarding
Switch On not enough? Following the 30 day trial, purchase an Expert Services package to enhance and develop your configuration. [[Category:Expert Services]]

3 KB (401 words) - 20:08, 11 April 2024
Project Relationships
* It is possible to relate Changes, Releases, Service Requests, Services and Configuration Items if the Service Manager Application is also installe ...takeholders will only be able to search for and relate Request, Assets and Services they have the rights to view from Service Manager

4 KB (553 words) - 18:01, 19 January 2021
Migrating to the Employee Portal
If you are currently using the '''Service Portal''' or the '''My Services''' Portal, and looking to migrate to the '''Employee Portal''' please follo :* [[#Step 6 - Map Service Manager Services|Step 6 - Map Service Manager Services]]

12 KB (1,803 words) - 22:11, 9 May 2024
Authorisation Action Item
...st is automatically populated with the owners of any linked assets, linked services, or the owner of the service that the request has been raised against. The ...of the BPM Workflow pre-selecting the owners of the linked assets, linked services, or the owner of the service that the request is raised against.

2 KB (383 words) - 22:40, 1 February 2024
Advanced Integrations
...r the work needed to put these things in place through paid-for consulting services either directly through one of our integration partners. The ongoing suppo ...xposes all functionality through a single unified and fully documented web services API. The API is an XML RPC-style request/response messaging scheme, with al

3 KB (519 words) - 14:43, 24 August 2021
Service Details
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview]]

14 KB (2,243 words) - 18:35, 30 April 2024

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