Hornbill Technical Services

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Technical Services

Hornbill Offers customers a range of technical services allowing you to take full advantage of the knowledge and skills of our subject matter experts. Using our proven implementation methodology our service offerings ensure your solution will be able to drive your business forward meeting all your business needs. We can also provide a bespoke package to cater to your exact requirements.

The types of Technical Services available are listed below. Contact one of our dedicated Product Specialists to discuss your requirements.

Business Process Configuration

Hornbill offers a service where we will work with you to understand your business process needs and put a package together to build these into Service Manager for you. Once agreed a dedicated Hornbill Product Specialist will turn your requirements into a Hornbill Business Process in a test environment using your data so you can be assured that the delivered work meets your expectations.

Progressive Capture Configuration

Hornbill can build effective Progressive Capture into Service Manager to ensure you capture the right information, trigger the right business processes and drive the right services first time, every time. We work with you to scope your requirements and build using into a test environment using your own data to ensure your outcomes are fully met.

Report Building

Let Hornbill build your reports for you. Using the powerful Reporting engine one of our product specialist can work with you to understand your reporting needs and turn those into an effective reports. If required Hornbill can assist in designing your reports with one of our ITSM consultants working with you to understand your needs and scoping these reporting requirements on your behalf.

Dashboard Building

A product specialist can configure a bespoke set of measures, widgets and dashboards to give you a highly visual output that lets you manage your service desk and manage your customers expectations. Hornbill will use their expertise to help you scope and design your dashboard to assist you in maximizing its use.

Data Import configuration

This service is designed to assist you build a customized scheduled import of your data. We will work with you to build and validate your data import which is bespoke to your requirements assisting you in keeping all your Hornbill data as up to date as possible.