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Below is a list of the most recent deletions.
(newest | oldest) View (newer 500 | older 500) (20 | 50 | 100 | 250 | 500)- 19:47, 19 April 2024 Jamesa talk contribs deleted page Workarounds and Known Errors (content was: "__NOTOC__Home > Service Manager > Workarounds and Known Errors ==Introduction== During of following the Investigation stage it maybe determined that a permanent fix is not currently available. This is a valid outcome and could be caused by a number of reasons including - Legacy Software, Costs to upgrade, Unable to schedule downtime to apply fixes to business critical applications. In these circumstances a '''Workaround''' maybe identified and this will...")
- 19:46, 19 April 2024 Jamesa talk contribs deleted page Linking Service Level Agreements to Services (content was: "__NOTOC__Home > Service Manager > Service Portfolio > Service Level Agreements > Linking Service Level Agreements to Services right|400px ==Introduction== From the Services record and the SLA tab, you are able to: * Link Global Service Level Agreements to a Service * Configure Service Level Agreements which are specific and only available to be used against a Service. * Manage rules for deciding which SLA will be invoked if t...")
- 19:40, 19 April 2024 Jamesa talk contribs deleted page Request and Closure Categories (content was: "__NOTOC__Home > Service Manager > Request and Closure Categories ==Introduction== This page describes the administration and configuration of the Request and Closure Categories which are used within the different call types. When using ''Service Manager'' in order to retrieve accurate reports and to standardise data recorded against a call, Profiles can be implemented. There are two sets of classifications you can use : :* '''Request categories''' - Can be...")
- 19:37, 19 April 2024 Jamesa talk contribs deleted page Investigating Problems (content was: "__NOTOC__Home > Service Manager > Investigating Problems ==Introduction== Hornbill provides a sample Problem Business Process which can be used to govern Problem life cycle's. Customers can edit or create their own Problem processes through the administration console and '''Business Processes'''. Customers are able to define...", and the only contributor was "Stevenb" (talk))
- 19:37, 19 April 2024 Jamesa talk contribs deleted page Incident Diagnosis & Investigation (content was: "__NOTOC__Home > Service Manager > Incident Diagnosis & Investigation ==Introduction== Service Manager is a highly configurable, flexible solution which is not prescriptive in how you manage your Incident Process. Incident Management processes can be automated, or entirely manual depending on your requirements. ===Incident Categorization & Prioritization=== It is possible to allow both analysts and supported customers to categorise their Incidents during e...")
- 19:36, 19 April 2024 Jamesa talk contribs deleted page Escalation, Resolution & Closure (content was: "__NOTOC__Home > Service Manager > Escalation, Resolution & Closure ==Introduction== ===Escalation Engine=== The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too. Service Levels can be created to support the differing Response and Resolution targets you wish to use...", and the only contributor was "Stevenb" (talk))
- 19:34, 19 April 2024 Jamesa talk contribs deleted page Logging Incidents (content was: "__NOTOC__Home > Service Manager > Logging Incidents ==Introduction== Service Manager provides a number of different ways in which an Incident can be created and logged. ===Logging an Incident as an Analyst=== Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [...", and the only contributor was "Stevenb" (talk))
- 22:13, 18 April 2024 Jamesa talk contribs deleted page Problem Request (content was: "In Service Manager when you have a new instance, if you have a ''Problem Manager'' role, you can create new Problem requests by:- :# On the App Menu select Service Desk 16px| Service Desk and then request list :# Select the ‘Raise New’ button and then ''Problem'' :# This launches progressive capture to guide you through collecting the information needed for a new ''problem''. Then select the finish button. :# The problem request will be created a...")
- 14:34, 16 April 2024 Jamesa talk contribs deleted page Enabling Single Sign On in Your Web Browser (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Single_Sign_On_with_SAML_2.0 > Enabling Single Sign On in Your Web Browser </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== In order to facilitate a true Single Sign On experience it may...", and the only contributor was "Danielr" (talk))
- 20:29, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Rights and Access (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Configuration * Knowledge Management Content Management }} }} ==Roles== A single role is available to assign to users who wi...")
- 20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Content Management (content was: "Knowledge Management Content Management {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Rights and Access * Knowledge Management Configuration }} }} ==Structure== A knowledge base can have child topics for o...")
- 20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Configuration (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Managment}} {{Section| This document looks at the basic configuration for Knowledge Management within Service Manager.| {{rightBox|Releated Articles| * Knowledge Management }} }} ==Topics Covered== * Setting the prefix to be used for each knowledge type * Migrating FAQs from services to the knowledge management * Managing Keyword...")
- 20:26, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management Configuration * Knowledge Management Rights and Access * Knowledge Management Content Management }} }} == Knowledge Experience == A new knowledge experie...")
- 20:14, 11 April 2024 Jamesa talk contribs deleted page Supplier Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Supplier Manager > Translations </div> == Introduction ==", and the only contributor was "Stevenb" (talk))
- 20:06, 10 April 2024 Jamesa talk contribs deleted page Category:TBC (content was: "To be Cataloged", and the only contributor was "Jamesa" (talk))
- 17:58, 10 April 2024 Jamesa talk contribs deleted page Category:Configuration Manager (content was: "Pages relating to the Configuration Manager App", and the only contributor was "Jamesa" (talk))
- 18:26, 21 March 2024 Jamesa talk contribs deleted page Category:Supplier Manager Administration (content was: "Supplier Manager Administration Index", and the only contributor was "Jamesa" (talk))
- 18:03, 21 March 2024 Jamesa talk contribs deleted page Category:Document Manager Administration (content was: "== Introduction == Pages for the administration of Document Manager", and the only contributor was "Danielr" (talk))
- 22:17, 20 March 2024 Jamesa talk contribs deleted page What are Requests? (content was: "Requests are a way for an individual to ask for something within ''Service Manager''. This could be for a range of things which would normally require the gathering of a certain amount of information before deciding how to deliver what is needed. These can include:- :* A Service request – for something to be provided – for example, a request for information or advice :* An Incident – report something that is not working or request assistance :* A Problem – an issue wit...")
- 22:11, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Admin Tool (content was: "{{DISPLAYTITLE:Hornbill How To - Admin Tool Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Admin Tool Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Admin Tool "How To" guides, hints, tips and videos that ha...", and the only contributor was "BobD" (talk))
- 21:55, 20 March 2024 Jamesa talk contribs deleted page What's New (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New |style="text-align:right;"| |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| |} {| cellspacing="10" |- valign="top" <!-- ***************************************** ROW 1 ****************************************************** --> | style="width:465px;border:2px solid #AAA; padding:1em;" | ...")
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2021 Q1 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2021 Q1 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6...", and the only contributor was "MaryO" (talk))
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "MaryO" (talk))
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q1/Q2 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q1/Q2 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 20:31, 20 March 2024 Jamesa talk contribs deleted page Category:Project Manager Administration (content was: "Hornbill's Project Manager Administration related pages", and the only contributor was "Jamesa" (talk))
- 20:30, 20 March 2024 Jamesa talk contribs deleted page Category:Platform (content was: "Platform Features", and the only contributor was "Jamesa" (talk))
- 20:27, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Display Issues (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Display Issues </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Display queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delive...", and the only contributor was "Pamelal" (talk))
- 20:25, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Integration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Integration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Hornbill has a raft of mechanisms that will allow you to integration with other applications. The pages listed below aim to help you accom...", and the only contributor was "Danielr" (talk))
- 22:48, 18 March 2024 Jamesa talk contribs deleted page Category:Administration (content was: "Administration", and the only contributor was "Jamesa" (talk))
- 21:35, 18 March 2024 Jamesa talk contribs deleted page Service Catalog Administration (content was: "{{bluebanner|Home > Administration > Service Catalog |Index}} == Service Catalog Administration== <!-- ************************************************ Cards ****************************************** --> {|cellspacing="10" |- <!-- ***************************************** ROW 1 ***************************************************...", and the only contributor was "Jamesa" (talk))
- 20:59, 15 March 2024 Jamesa talk contribs deleted page Data (content was: "__NOTOC__Home > Administration > System > Data == Introduction == Use these options to work with the back end data that is stored to support your apps. Manage Profile Trees that are used in your different apps or get to the root of the data with the Database Direct tool. ==Profiles== right Profiles provide hierarchical tree structures that can be used within different application for applying profiles or...")
- 17:59, 29 February 2024 Jamesa talk contribs deleted page Category:Integrations (content was: "Hornbill Integrations", and the only contributor was "Jamesa" (talk))
- 22:26, 28 February 2024 Jamesa talk contribs deleted page Default Form Configuration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Intelligent Capture Designer > Form Configuration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == When selecting a default progressive capture form, there are possibly two ways in which you can customise it |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px;...")
- 22:35, 20 February 2024 Jamesa talk contribs deleted page Identifying Problems (content was: "__NOTOC__Home > Service Manager > Identifying Problems ==Introduction== Incident Management is concerned with firefighting the symptoms of Incidents, Problem Management is concerned with identifying, and either permanently removing the causes of the Incidents or providing workaround information. ==Logging a Problem== Problems can be identified and raised in a number of different ways. :* An analyst with a minimum of the '''Problem Management User''' role...")
- 22:12, 20 February 2024 Jamesa talk contribs deleted page Resolving Problems (content was: "__NOTOC__Home > Service Manager > Resolving Problems ==Introduction== It maybe necessary to create a '''Change''' in order to apply the permanent fix for the Problem. ==Raising a Linked Change== From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem. Us...")
- 18:25, 20 February 2024 Jamesa talk contribs deleted page Requests (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Service Portfolio > Service Details > Requests </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Any Requests which the Service has been raised directly against, or where it has an associated relationship to Requests will be displayed here. |style="width:5%"| | |style="width:22%; bord...")
- 17:02, 20 February 2024 Jamesa talk contribs deleted page Category:Service Manager Administration (content was: "== Introduction == Pages for the administration of Service Manager", and the only contributor was "Jamesa" (talk))
- 00:27, 10 February 2024 Jamesa talk contribs deleted page Category:How To - Customer Manager (content was: "{{DISPLAYTITLE:Hornbill How To - Customer Manager Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Customer Manager Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Customer Manager "How To" guides, hints, tips...", and the only contributor was "BobD" (talk))
- 00:26, 10 February 2024 Jamesa talk contribs deleted page Application Settings (content was: "__notoc__Home > Administration > Settings ==Introduction== Hornbill comes with a large number of available settings. These settings determine the behaviour of the system and should be updated with care. The settings increase the control you have over your applications and allows you the flexibility of having a system which can be moulded to your requirements whilst being instantly upgradable. *'''Application Specific Settings''' :*''Service Manager Applica...")
- 00:15, 10 February 2024 Jamesa talk contribs deleted page Category:Asset Management (content was: "Asset Management Index", and the only contributor was "Jamesa" (talk))
- 22:50, 7 February 2024 Jamesa talk contribs deleted page Transitioning to the new Service Level Agreement functionality (content was: "{{DISPLAYTITLE:Hornbill How To: Transition to the new Service Level Agreement functionality}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Service Manager > Transition to the new Service Level Agreement functionality </div> {{#ev:youtube...", and the only contributor was "BobD" (talk))
- 22:48, 7 February 2024 Jamesa talk contribs deleted page Migrate to SLM (content was: "#REDIRECT Transitioning to the new Service Level Agreement functionality", and the only contributor was "BobD" (talk))
- 20:01, 15 November 2023 Jamesa talk contribs deleted page Service Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Service Manager > Translations </div> == Introduction ==", and the only contributor was "Jamesa" (talk))
- 19:55, 15 November 2023 Jamesa talk contribs deleted page Translate Portals (content was: "__NOTOC__Home > Administration > System > Customize > Portal Translations == Introduction ==", and the only contributor was "Jamesa" (talk))
- 19:44, 15 November 2023 Jamesa talk contribs deleted page Advanced Portal Settings (content was: "__NOTOC__Home > Administration > System > Manage Portals > Advanced Settings == Introduction ==", and the only contributor was "Jamesa" (talk))
- 14:45, 15 November 2023 Trevorh talk contribs deleted page File:Boardmanager splash.png (Deleted old revision 20231115144517!Boardmanager_splash.png: wrong size)
- 22:37, 14 November 2023 Jamesa talk contribs deleted page Direct Outbound Mail (content was: "#REDIRECT Email Direct Outbound", and the only contributor was "Jamesa" (talk))
- 22:28, 14 November 2023 Jamesa talk contribs deleted page Sessions (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > System > Monitor > Sessions |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction...", and the only contributor was "Jamesa" (talk))
- 22:24, 14 November 2023 Jamesa talk contribs deleted page Services FAQs (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Expert_Services > Services FAQs |style="text-align:right;"| |} </div> center|link= '''This section is in the process of a major restructure. Please come back again soon''' ---- File...", and the only contributor was "Samraie" (talk))
- 21:04, 14 November 2023 Jamesa talk contribs deleted page Audits (content was: "{{DISPLAYTITLE:GRC Audits}}{{Breadcrumb|Home > Applications > GRC > Compliance Management > Audits|GRC}} Category:GRC", and the only contributor was "Jamesa" (talk))
- 21:03, 14 November 2023 Jamesa talk contribs deleted page Image Library (content was: "{{breadcrumb|Home > Configuration > Platform Configuration > Image Library|Configuration}} Category:Configuration", and the only contributor was "Jamesa" (talk))
- 20:57, 14 November 2023 Jamesa talk contribs deleted page Service Catalogs Administration (content was: "{{bluebanner|Coming Soon|Index}}", and the only contributor was "Jamesa" (talk))
- 20:53, 14 November 2023 Jamesa talk contribs deleted page Background Jobs (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
- 20:51, 14 November 2023 Jamesa talk contribs deleted page Customize User Profile (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
- 20:50, 14 November 2023 Jamesa talk contribs deleted page BPM WebCallNode (content was: "Information coming soon.", and the only contributor was "Gerry" (talk))
- 20:49, 14 November 2023 Jamesa talk contribs deleted page Application Administration (content was: "{{Bluebanner|Home > Administration > Applications |Index}} {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == This page provides access to the administration of your installed Hornbill Apps. |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-col...", and the only contributor was "Jamesa" (talk))
- 20:29, 14 November 2023 Jamesa talk contribs deleted page Customer Manager Administration (content was: "== Introduction ==", and the only contributor was "Jamesa" (talk))
- 20:08, 14 November 2023 Jamesa talk contribs deleted page Spring 2015 Update (content was: "== Please Read First == April 15, 2015 - In the last ten weeks we have been working really hard on a project codenamed Avant-garde to bring you this awesome update; we are extremely excited to introduce you to our all new user interface for Hornbill. Before we get into the details of whats new there are some important things that you should know about how we make non-incremental changes to the software that delivers the Hornbill service to you, if you use Hornbill you should a...")
- 20:06, 14 November 2023 Jamesa talk contribs deleted page SMS Messaging Capabilites (content was: "TODO: This page describes the SMS Text Messaging capabilities and features of the Hornbill platform", and the only contributor was "Gerry" (talk))
- 20:03, 14 November 2023 Jamesa talk contribs deleted page Simple Lists (content was: "== Introduction == Simple Lists", and the only contributor was "Jamesa" (talk))
- 19:55, 14 November 2023 Jamesa talk contribs deleted page The Hornbill Community License (HCL) (content was: " {| cellspacing="10" |- valign="top" | style="width:650px;border:2px solid #AAA; padding:1em;" | '''Copyright (c) 2015 Hornbill Technologies Ltd (https://hornbill.com)''' <code> Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including wi...", and the only contributor was "Gerry" (talk))
- 19:53, 14 November 2023 Jamesa talk contribs deleted page FAQ:Training and Knowledge (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 19:40, 14 November 2023 Jamesa talk contribs deleted page KE00169398 SM App Settings Improvement Phase 6 (content was: "This table describes application settings that are being removed from the Service Manager application as well as the changes in behaviour once they are removed. <table border="1"> <tr> <td></td> <td>'''App Setting Name'''</td> <td>'''Description'''</td> <td>'''Behaviour Once Removed'''</td> </tr> <tr> <td>1</td> <td>app.email.allowRequestSubStatusUpdates</td...", and the only contributor was "AndyG" (talk))
- 19:26, 14 November 2023 Jamesa talk contribs deleted page Take a Closer Look (content was: "__notoc__Home > Take a Closer Look ==Introduction== To help you get to know Hornbill Service Manager and experience the power of collaborative ITSM, the ease of use of the solution and the innovative functionality, we’ve picked a selection of ways for you to see more, discover more and try it for yourself. ==Overview== {{#ev:youtube|ZCX8FNVaGUs|200|right}} As a first step and to see how Hornbill Service Manager simplifies modern ITSM, take a few minutes to p...")
- 19:23, 14 November 2023 Jamesa talk contribs deleted page How do I assign or remove roles from Co-Workers? (content was: "In order for Co-Workers to use various parts of Hornbill they need to be given the appropriate roles. An admin role can makes changes using the Hornbill Administration. == To assign a role to a Co-Worker == :# Launch Hornbill Administration :# Select which application you are interested in the selection box at the top left :# Select ''Roles'' then Roles :# Select the role that a user needs and then the 'Assigned Users' tab :# Search and fi...")
- 18:10, 14 November 2023 Jamesa talk contribs deleted page FAQ:Hornbill Community (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 17:59, 14 November 2023 Jamesa talk contribs deleted page Admin2 Update (content was: "== Please Read First == April 15, 2016 - since our last major update to our service exactly one year ago Spring_2015_Update where we transitioned to a brand new front end technology stack based on a combination of Angular and Bootstrap, we have been busy delivering our customers lots of great feature updates. At the same time we have been working hard behind the scenes to bring this new technology stack to all of our front end service endpoints. We are excited to announce...")
- 17:07, 14 November 2023 Jamesa talk contribs deleted page Manage Executed Processes (content was: "{{breadcrumb|Manage Executed Processes|Administration}} {|style="width:100%"; |style="width:75%";| |style="width:25%; text-align:right";| |} <div style="float:left;"> left </div> <div style="float:right;"> right </div>", and the only contributor was "Jamesa" (talk))
- 16:05, 13 November 2023 Jamesa talk contribs deleted page Sandbox (content was: "Should you want to find out more or get a demo please click here: link=https://info.hornbill.com/demo-request|Speak To Us <!--__NOTOC__Home > Sandbox {{#ev:youtube|ZCX8FNVaGUs|400|right}} ==Introduction== Hornbill Service Manager provides you with the most commonly adopted ITSM best practices combined with a innovative collaborative t...", and the only contributor was "Stevenb" (talk))
- 16:52, 10 November 2023 SteveGoldthorpe talk contribs deleted page FAQ:Email & Active Directory (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 16:49, 10 November 2023 SteveGoldthorpe talk contribs deleted page ITOM Packages Quick Guide (content before blanking was: "{{bluebanner|Home > Administration > ITOM > Quick Start Guide|Index}} {{IntroAndLinks| Hornbill ITOM provides you with the ability to create your own user defined packages, of which you can use to create IT Automations and enhance Runbooks processes. Packages can be as simple as executing an executable, OS command or PowerShell / Batch script. | * ITOM Package Examples * ITOM Runbooks Quic...")
- 16:47, 10 November 2023 SteveGoldthorpe talk contribs deleted page LDAP User Import 2.0 (Deprecated) (content was: "== About the Hornbill LDAP User Import Utility == <font color="red"><b>PLEASE NOTE:</b>Version 3.0 of the LDAP import utility executable is now available for download. From version 3.0 the configuration of the utility has been moved into Hornbill Administration rather than being held in a local conf file. Among other things, this change allows the configuration to be stored mo...", and the only contributor was "Trevork" (talk))
- 16:47, 10 November 2023 SteveGoldthorpe talk contribs deleted page IT Operations Management Glossay (content was: "{{glossary}} {{term|1=Term A}} {{defn}} {{glossary: end}}", and the only contributor was "Rickyf" (talk))
- 16:38, 10 November 2023 SteveGoldthorpe talk contribs deleted page FAQ:Microsoft SCCM (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 16:33, 10 November 2023 Jamesa talk contribs deleted page File Browser (content was: "__NOTOC__Home > Administration > System > Data > File Browser == Introduction ==", and the only contributor was "Jamesa" (talk))
- 16:31, 10 November 2023 SteveGoldthorpe talk contribs deleted page Atlassian (content was: " <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Integration > Business Process Automation & Orchestration > Hornbill iBridge > Atlassian </div> {|style="width: 100%" |- valign="top" |style="width:73%"| 300px <br> ==Introduction=...", and the only contributor was "SteveGoldthorpe" (talk))
- 23:14, 9 November 2023 Jamesa talk contribs deleted page Test page (content was: "Test", and the only contributor was "Jamesa" (talk))
- 22:22, 13 September 2023 Jamesa talk contribs deleted page What Service Manager Roles exist? (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Configuration > Platform Configuration > Roles > What Service Manager Roles Exist? </div> ==Introduction== Each application is shipped with its own Security roles to govern access to the various areas of that application. Currently, Hornbill Service Manager is shipped with more roles than any other Hornbill App and this reflects the...")
- 22:10, 13 September 2023 Jamesa talk contribs deleted page Latest Changes (content was: "== Introduction == A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the ''Show More'' button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance. Release notes are available for the following ::* Hornbill ESP ::* Hornbill...", and the only contributor was "Jamesa" (talk))
- 22:09, 13 September 2023 Jamesa talk contribs deleted page Monitor (content was: "== Introduction == The Log Files provides an insight into all the transactions that are being processed on your instance including the display of any errors or issues that are occurring. The Sessions option lets you see who currently has a connection with your instance. ::* Log Files ::* Sessions", and the only contributor was "Jamesa" (talk))
- 22:06, 13 September 2023 Jamesa talk contribs deleted page Updates (content was: "Hornbill continuously delivers value to our customers by pushing new features, improvements and fixes on a continuous basis following a Continuous Deployment Agile methodology, and like other web applications, these features are added incrementally and transparently with no disruption to your service or user experience. Sometimes we like to do something extra, something that will...", and the only contributor was "Gerry" (talk))
- 05:37, 30 August 2023 Jamesa talk contribs deleted page FAQ:Continuous Delivery (content was: "About Continuous Delivery")
- 14:06, 20 July 2023 Jamesa talk contribs deleted page Request Templates (content was: "__NOTOC__Home > Service Manager > Logging Incidents > Request Templates ==Introduction== Service Manager provides the functionality for customers to create pre-defined request templates, which can be invoked when logging Incidents or Service Requests. Request Templates can be defined for commonly occurring or repetitive requests, and can be defined and...", and the only contributor was "Stevenb" (talk))
- 17:03, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management Configuration
- 17:01, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management (content was: "{{breadcrumb|Home > Service Manager> Knowledge Management|Service Manager}} {{Section| Knowledge Management includes the creation and sharing of articles, known issues, and FAQs| {{rightBox|Releated Articles| * Knowledge Management Configuration }} }} ==Topics covered== * Browsing knowledge * Creating knowledge bases, topics, and articles * Employee Portal w...", and the only contributor was "Jamesa" (talk))
- 00:03, 23 March 2023 BobD talk contribs deleted page File:EP - Home Page.png
- 19:00, 21 March 2023 BobD talk contribs deleted page File:Log Request.png
- 10:49, 21 March 2023 BobD talk contribs deleted page File:EP - Services.png
- 23:33, 20 March 2023 BobD talk contribs deleted page File:EP - Home Page.png
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- 22:44, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE (4).png
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- 22:16, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE.png
- 22:15, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE (1).png
- 22:26, 14 March 2023 Gerry talk contribs deleted page Custom Domain using Reverse Proxy (Configuration of a reverse proxy is no longer supported)
- 21:08, 21 February 2023 Jamesa talk contribs deleted page Manage Your Apps (content was: "__NOTOC__Home > Administration > System > App Store > Manage Your Apps == Introduction ==", and the only contributor was "Jamesa" (talk))
- 22:27, 8 December 2022 Jamesa talk contribs deleted page Customize Service Portal
- 22:49, 25 November 2022 Jamesa talk contribs deleted page Key Safe (content was: " <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Integration > KeySafe </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Hornbill KeySafe provides secure encrypted storage for various types of Authentication currently only BPM Integration Nodes make use of these credentials but the KeySafe provides the foundations for secure credential...")
- 22:53, 23 November 2022 Jamesa talk contribs deleted page App Store (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ Home > Administration > App Store </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== The Hornbill App Store is a place where one can go to browse, install, and remove applications on your Hornbill Instance. The applications are categorized under the topic of Staff Management, Sales Management, Customer Management, Se...")
- 23:14, 10 November 2022 Jamesa talk contribs deleted page Manage Employee Portal (content was: "#REDIRECT Customize Employee Portal", and the only contributor was "Jamesa" (talk))
- 21:19, 9 November 2022 Jamesa talk contribs deleted page Service Portal (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Service Portal </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== The Service Portal is an entry point for users to access purpose built applications designed to work outside of the Hornbill Client. The Service Portal can be accessed by the URL <nowiki>https://service.hornbill.com/<instance-na...")
- 18:30, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager (content was: "__NOTOC__Home > Holiday Manager right ==Introduction== Holiday Manager is a holiday booking application that allows Hornbill users to book and review their holiday requests. <br> <br> 1300px ==Features== These are the main areas of the Hornbill Holiday Manager application that are acc...", and the only contributor was "Alexrgt" (talk))
- 18:30, 2 November 2022 Jamesa talk contribs deleted page My Holiday Requests (content was: "The Holiday Requests section allows a Co-Worker to view all of their upcoming and previous holiday requests. It also allows them to view details of their holiday allowances. <br> <br> File:HM_holidayRequests_upcomingHolidays1.png <br> <br> === Upcoming Holidays === To view the holiday request itself, click the holiday request id link for the desired holiday request. <br> <...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Request Details (content was: "The Holiday Requests Details form holds all details of each holiday request. The visual appearance of the form as well as the options available will change during the life cycle of the holiday request, depending on the level of access that the Co-Worker viewing the form has. <br> <br> File:HM_holidayRequests_details1.png <br> <br> === Heads Up Display (HUD) === The Heads U...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Calendar (content was: "The Holiday Calendar allows users of the Hornbill Holiday Manager application to see which of their colleagues have approved holiday for any given day. The Holiday Calendar is available from both the full Hornbill User Application and also the Hornbill Mobile App. The Holiday Manager administrator can configure the application to show multiple types of approved holiday request...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Report My Sickness (content was: "'Report My Sickness' allows each user of the Holiday Manager application to report their sickness for the current day. Reported sickness can also be cancelled, if for example sickness is reported by mistake. Sickness can be reported and cancelled from both the full Hornbill User Application and also the Hornbill Mobile App. === Reporting Sickness === To report your sickness f...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Approvals (content was: "The Holiday Approvals section allows a holiday request approver to view all of their outstanding and historical approvals. It also allows them to review and approve or reject holiday requests. <br> <br> File:HM_holidayApprovals_outstandingApprovals1.png <br> <br> === Outstanding Approvals === To view the holiday request itself, click the holiday request id link for the des...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Administration (content was: "The Holiday Administration section allows an administrator to configure and manage the Holiday Manager application. <br> === Settings === The settings section is organised by application area. The options available are as follows: <br> <br> File:HM_userApp_administration_settings1.png <br> <br> * Holiday type for reporting sickness This option allows an administrator to se...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Notifications (content was: "=== Notifications === Hornbill Holiday Manager has the ability to send users notifications for events such as a new absence request submitted or a new holiday request sent for approval etc. These notifications are standard Hornbill notifications and behave in the same way as the notifications that are sent from other Hornbill applications. * Reported Sickness File:HM_notifi...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager User Profile Plugin (content was: "=== Holidays === When installed, the Hornbill Holiday Manager application adds a tab to the standard user profile of each user who has the '''Holiday User''' role. It lists all holiday allowances that the Co-Worker has along with some application settings that can be configured based on preferences (coming soon). <br> <br> File:HM_userProfile1.png <br> <br>", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Roles (content was: "==Introduction== The following roles are included with the Hornbill Holiday Manager application: <br> <br> 800px <br> === Holiday Administrator === The 'Holiday Administrator' role is a role for holiday administrators only. It grants a user rights and privileges to administer the application; for example, the ability to define holiday types, map absenc...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Business Process Workflow (content was: "=== Business Process Workflow === == Introduction == The Hornbill Holiday Manager application comes pre-configured with a single business process. A Hornbill Business Process Designer is free to create additional business processes however only a single business process can currently be used in the application at any one time. This could of course change in the future. The pr...", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Progressive Capture Workflow (content was: "=== Progressive Capture Workflow === == Introduction == The Hornbill Holiday Manager application comes pre-configured with a single progressive capture workflow. A Hornbill '''Progressive Capture Designer''' is free to create additional progressive capture workflows however only a single progressive capture workflow can currently be used in the application at any one time. Th...", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Reporting (content was: "=== Reporting === File:HM_comingSoon.png", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Application Settings (content was: "=== Application Settings === File:HM_adminTool_appSettings1.png <br> <br> File:HM_adminTool_appSettings2.png <br> <br> File:HM_adminTool_appSettings3.png <br> <br> File:HM_adminTool_appSettings4.png <br> <br> File:HM_adminTool_appSettings5.png <br> <br> File:HM_adminTool_appSettings6.png <br> <br> File:HM_adminTool_appSettings7.png <br> <br> File:...", and the only contributor was "Alexrgt" (talk))
- 21:31, 4 October 2022 Jamesa talk contribs deleted page File:ServiceManagerSettings.mp4
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- 18:48, 3 May 2022 Jamesa talk contribs deleted page Board Manager Roles (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > Project Manager Administration > Board Manager Roles |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%...", and the only contributor was "Stevenb" (talk))
- 03:27, 10 February 2022 Jamesa talk contribs deleted page GRC Risk Management (content was: "{{Breadcrumb|Home > Applications > GRC > Risk Management|GRC}} {{Section| == Operational Risk Registers == |}} {{Section| == Risks == |}} {{Section| == Risk Events == |}} Category:GRC", and the only contributor was "Jamesa" (talk))
- 03:26, 10 February 2022 Jamesa talk contribs deleted page GRC Procedures (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Procedures|GRC}} {{Section| ==Procedures== {{bullet1|Procedure|}} {{bullet1|Type|}} {{bullet1|Summary|}} {{bullet1|Status|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} {{bullet1|Controls|}} === Policy Document Management === {{bullet1|Manage In|}} {{bullet2|Maintain Document Here|}} {{bullet2|...", and the only contributor was "Jamesa" (talk))
- 03:24, 10 February 2022 Jamesa talk contribs deleted page GRC Policy Statements (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Policy Statements|GRC}} {{Section| ==Policy Statements== {{bullet1|Policy|}} {{bullet1|Policy Statement|}} {{bullet1|Type|}} {{bullet1|Objective|}} {{bullet1|Status|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} {{bullet1|Controls|}} |}} {{Section| === Policy Document Management === {{bullet1|Ma...", and the only contributor was "Jamesa" (talk))
- 03:22, 10 February 2022 Jamesa talk contribs deleted page GRC Controls (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Controls|GRC}} {{Section| ==Controls== {{bullet1|Type|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} === Control Source === {{bullet1|Source Type|}} {{bullet1|Authority Document|}} {{bullet1|Source Item|}} === Reason For Selection / Implementation === {{bullet1|Business Reason|}} {{bullet1|C...", and the only contributor was "Jamesa" (talk))
- 03:10, 11 November 2021 Jamesa talk contribs deleted page File:Menu not responsive v2.gif
- 12:54, 18 October 2021 Rickyf talk contribs deleted page File:SAMLUserMetaData.png (Deleted old revision 20211018125331!SAMLUserMetaData.png)
- 19:44, 15 October 2021 Jamesa talk contribs deleted page Service Manager System Reports (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > Reports |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == Reports are used to collect specific data for your reporting needs. The reports in Hornbill are point in time, meaning that the da...")
- 17:22, 13 October 2021 Jamesa talk contribs deleted page Review changes in the Change Calendar (content was: "In ''Service Manager'' if you have at least the ''Change Calendar Viewer'' role, you can review scheduled changes in the change calendar by:- :# On the App Menu select Service Desk 16px| Service Desk and then 'Change calendar' :# This displays the current month. Today’s date is highlighted along with any changes scheduled by day :# Each change can be reviewed by selecting it :# You can change the view to by week or day and sc...")
- 17:21, 13 October 2021 Jamesa talk contribs deleted page Change Request (content was: "In Service Manager when you have a new instance, if you have a ''Change manager'' role, you can create new change requests by:- :# On the Menu select Service Desk 16px| Service Desk and then request list :# Select the ‘Raise New’ button and then ''Change'' :# This launches progressive capture to guide you through collecting the information needed for a new ''change''. Then select the finish button. :...")
- 17:05, 13 October 2021 Jamesa talk contribs deleted page What are Changes? (content was: " '''Change''' The standard definition of a change is ‘The addition, modification or removal of anything that could have an effect on IT Services’. In ''Service Manager'', progressive capture is used to gather relevant information to create a change request. Subsequently a Change management process workflow is followed to authorise and complete the various steps. == Example == 500px|change")
- 17:01, 13 October 2021 Jamesa talk contribs deleted page Resolving Changes (content was: "__NOTOC__Home > Service Manager > Resolving Changes ==Introduction== Once the Change has been applied and all Change activity complete, the Change can either automatically have it's '''Status''' changed to '''Closed''' using a business process rule, or it can be manually '''Closed''' by the Change Management team. Category: Service Manager", and the only contributor was "Stevenb" (talk))
- 15:18, 18 August 2021 Danielr talk contribs deleted page View Subscription Details (Replaced by https://wiki.hornbill.com/index.php?title=Support_Passcode)
- 13:00, 12 August 2021 Keiths talk contribs restored page FAQ:ISO27001 (21 revisions)
- 10:25, 11 August 2021 Keiths talk contribs deleted page FAQ:ISO27001 (content was: "==What is IS027001== ISO 27001 (formally known as ISO/IEC 27001:2005 currently ISO/IEC 27001:2013) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. Being IS0 27001 accredited means that we have proven to an external body that we comply with all regulations and requirements, theref...")
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Business Continuity and Disaster Recovery (content was: "Hornbills configuration of servers\services has been planned to ensure that their is no single point of failure, all services have fail over servers or spare capacity. == Business Continuity and Disaster Recovery plan == Hornbill are committed to providing customers with access to their subscribed services and data even in the event of a emergency or disaster. Our plan is design...", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Change Reporting\Handling\Planning and Management (content was: "==Change management== Changes are logged in Hornbill Technologies’ own Hornbill instance . The originator obtains sufficient information to complete the Change Request form and obtains the Chief Technical Officer’s or Cloud Service Manager’s approval for the change, taking into account any technical considerations, the costs of the exercise, the potential benefits, etc....", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Incident Reporting\Handling and Management (content was: "==Incident Reporting\Handling and Management== Information Security weaknesses, events and incidents are reported immediately they are seen or experienced to the ISM, on form REC 13.1A which is kept on the Hornbill Technologies network. The person making the report will email a copy of the completed form to the Information Security Manager (ISM) and the Cloud Support Team. The e-mail will be flagged ‘Urgent’, and where possible will be preceded by a telephone call to the In...")
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Supplier Relationships and Procurement (content was: "== Supplier Relationships and Procurement== A Risk Assessment should be carried out to identify specific controls implemented before granting access to third parties or customers. Identification of risk related to external party access to take account of the following: level of physical access, logical access to the external parties legal and regulatory requirements and other c...", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Communications (content was: "== Communications == The network controls and system for remote connection via VPN coupled with the firewall and other network security features help ensure the integrity and confidentiality of electronic messages. Additionally, outgoing e-mail has a disclaimer added to the message indicating that the message and the information contained within it is intended for the recipient a...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Operations (content was: "==Capacity management== Network utilization, disk utilisation and server load is monitored by the Nagios tools. This tool provides automatic alerts when pre-set thresholds are exceeded. The Chief Technical Officer is responsible for ensuring this monitoring is conducted and action taken to resolve any issues. The network has sufficient capacity for current and anticipated needs...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Physical and Environment Security (content was: "==Physical and Environment Security== Hornbills head office building has a secure perimeter which ensures that persons not in scope do not have ready access to secure areas. The office has a manned reception. Visitors gain entry by using an intercom at the outside door. Reception then allow them into the building once the visitor has been verified. Visitors sign in at reception a...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Cryptography Controls and Usage (content was: "== Cryptography Controls and Usage== Your data and its security are as important to Hornbill as it is to you and we therefore encrypt all data in transit and where possible at rest using a minimum of 256 bit. All cryptographic tools used are sourced from legitimate sources and thus compliant with all relevant UK regulations related to cryptography. All encryption techniques ut...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Network Policy (content was: "== Network Policy == ===Secure log-on=== The screen displays no system or application identifiers until the network logon has been successfully completed. The screen provides no help messages during the logon procedure. The system validates the logon data only on completion of input and then, if there is an error, the system requires the user to try again. The logon procedure...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Access Control (content was: "==Access Control== Access to any data\services provided by Hornbill is tightly controlled via a number of methods below. ===User Access Management=== The ISMS Manager is responsible for allocating and authorising user access rights in conformity with the policy. Changes in access rights are authorised by Line Manager and approved by the Chief Technical Officer or Cloud Team Lead. There is a formal user registration and de-registration process maintained by the IT Manger....")
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Asset Management (content was: "==Asset Management== Hornbill Technologies maintains a single inventory of information assets, which is subdivided by asset owners into separate asset groups. Each asset is classified as hardware (all computing and information processing equipment, including printers, fax machines, photocopiers, etc), software, information/database (e.g. software, software media etc), intangible,...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:Information Classification & Handling (content was: "==Information Classification & Handling== Hornbill classifies information into 3 levels of classification Confidential, restricted and public. Information that is classified as restricted must, in addition, identify the individuals or roles to whom the information is restricted. Where indicated below, the classification information must be included in the document footer, which...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:HR Security (content was: "== HR Security == Recruitment of new staff can only be undertaken with the approval of the Chief Technical Officer. This approval may be recorded in minutes or by e-mail. Each position has a Job Description which includes any relevant security requirements. Master copies of Job Descriptions are held by the HR Department. New positions are advertised or a suitable agency appoin...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:Mobile Security (content was: "Hornbill Technologies requires notebook computer level deployment of the organisation’s specified firewalls, anti-malware software, and automatic updating facilities are enabled, up to date and meet the corporate minimum standards and to be encrypted. Hornbill Technologies requires mobile devices (laptops, mobile computers, PDAs, Mobile phones, Blackberrys, USB sticks and oth...", and the only contributor was "Keiths" (talk))
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Management Systems (content was: "==Data Protection and Privacy== Hornbill Technologies is committed to compliance with all national and, where appropriate, international laws relating to the protection of personal data and individual privacy. The Chief Technical Officer is Hornbill Technologies’ Data Protection Officer. Personal data is classified as Restricted, and is available only to those who need to deal...", and the only contributor was "Keiths" (talk))
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Information Security (content was: "== Information Security == The Board of Directors and senior management of Hornbill Ltd (Hornbill) are committed to preserving the confidentiality, integrity and availability of all physical and information assets owned and controlled by the company. Hornbill is committed to implementing a Secure Operating Model structured and conformant with the internationally recognised standard for an Information Security Management System (ISMS) ISO/IEC 27001:2013. Information is only ac...")
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Risk Management (content was: "== Risk Management == Hornbill evaluates strategic and operational risks on an ongoing, 'as necessary' basis. This approach recognises the rapid evolution and fast changing nature of the business. Risk assessments are carried out whenever there is a change to any of the Assets (e.g. addition or removal of assets), to the scope of the Information Security System, changes to code or to the risk environment. The impact that might result from each threat-vulnerability is defined a...")
- 21:06, 23 June 2021 Jamesa talk contribs deleted page Configuration Manager Administration (content was: "{{bluebanner|Home > Administration > Applications > Configuration Manager|Index}} right|Configuration Manager == Introduction == The Hornbill Configuration Manager is a great extension of the Hornbill Service Manager app. The Configuration Manager app consists...", and the only contributor was "Jamesa" (talk))
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- 13:41, 1 September 2020 Jamesa talk contribs deleted page Employee Recognition (content was: "==Introduction== The Employee Recognition app allows your users to reward each other with nominations to become the Employee of the Quarter (EOTQ). === Dashboard =..." (and the only contributor was "Cchana"))
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- 14:52, 25 April 2019 Danielr talk contribs deleted page Set up email (content was: "#REDIRECT Mailbox Rights and Roles" (and the only contributor was "Danielr"))
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- 13:43, 28 December 2018 Danielr talk contribs deleted page SSO Example Config Microsoft ADFS 2.0 for Guest Accounts (content was: "==== IMPORTANT NOTICE ==== <font color="darkred"> Information provided in this document is provided "as is" without warranty of any kind, either expressed or implied, including limitation warranties of merchantability or fitness for a pa...")
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- 14:24, 5 September 2018 Danielr talk contribs deleted page Supporteworks to Hornbill Service Manager Migration Package (content was: "#REDIRECT Supportworks to Hornbill Service Manager Migration Package" (and the only contributor was "NealW"))
- 22:27, 28 August 2018 Jamesa talk contribs deleted page Board Manager Sharing Boards (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Applications > Board Manager > Sharing Boards |style="text-align:right;...")
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- 13:10, 23 August 2018 Pamelal talk contribs deleted page BPM Error notifyEmailExternalAddress (Author request: content before blanking was: "{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > :Category:...)
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- 07:43, 21 August 2018 Danielr talk contribs deleted page Configuring the Timesheet Manager Pluggin for Service Manager (content was: "#REDIRECT Configuring the Timesheet Manager Plugin for Service Manager" (and the only contributor was "Danielr"))
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- 12:51, 19 June 2018 Danielr talk contribs deleted page Notification Settings (content was: "#REDIRECT Service Manager Notification Settings" (and the only contributor was "Danielr"))
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- 23:33, 19 February 2018 Jamesa talk contribs deleted page Set up Service levels (content was: "__NOTOC__Home > Service Manager > Service Levels <br> <br> Service levels define the response and resolve times for your Service Desk. There is also the ability to configure an Escalation Action which is invoked as the ...")
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- 19:03, 4 February 2018 Jamesa talk contribs deleted page New to Hornbill (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > New to..." (and the only contributor was "Jamesa"))
- 17:04, 4 February 2018 Jamesa talk contribs deleted page What is the sample workflow for Service Process? (content was: "The example Hornbill Service Process requires the following default data to be setup:- :# '''Team''' is set to ''Service Desk''. You will need to add relevant co-workers to this team. :# '''Assignment Roles''' for tasks/activities set t...")
- 17:04, 4 February 2018 Jamesa talk contribs deleted page What is the sample workflow for Incident process (with Timers)? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# '''Team''' is set to ''Service Desk''. You will need to add relevant co-workers to this team. :# '''Assignment Roles''' for tasks/activities set ...")
- 17:04, 4 February 2018 Jamesa talk contribs deleted page What is the sample workflow for Incident process? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# ''Team''' is set to ''Service Desk''. You will need to add relevant co-workers to this team. :# How_do_I_assign_or_remove_roles_from_Co-Workers...")
- 17:02, 4 February 2018 Jamesa talk contribs deleted page Instance Settings (content was: "__NOTOC__Home > Administration > Settings == Introduction == == Communication == == Advanced == == Web Hooks == Web Hooks are used to as part of an outbound integration from Hornbill to another application that is ac...")
- 06:06, 4 February 2018 Jamesa talk contribs deleted page My Assets (content was: "In Service Manager as a Co-worker who has Self Service, you can register your own assets such as Smart phones or Tablets so that when you log a request they can be used (if supported). You can do this by:- :# If you are a Co-worker and ...")
- 02:08, 16 January 2018 Jamesa talk contribs deleted page Email Template Variables (content was: "__NOTOC__Home > Administration > Email > Templates > Variables ==Introduction== Email template var..." (and the only contributor was "Danielr"))
- 16:48, 20 November 2017 NadeemM talk contribs deleted page Cyber Essentials (content was: "{{DISPLAYTITLE:Cyber Essentials}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Main..." (and the only contributor was "NadeemM"))
- 17:29, 17 October 2017 Jamesa talk contribs deleted page Assessing Changes (content was: "__NOTOC__Home > Service Manager > Assessing Changes ==Introduction== Once a Change Request has been raised, the Change Management team must review and assess all the supplied information relating to the Change from th...")
- 09:54, 5 September 2017 BobD talk contribs deleted page Category:How To - Administration (content was: "{{DISPLAYTITLE:Hornbill How To - Admin Tool Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __N..." (and the only contributor was "BobD"))
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- 03:08, 8 March 2017 Jamesa talk contribs deleted page What is the Navigation bar? (content was: "<noinclude>__NOTOC__Home > Collaboration > Navigation bar</noinclude> The Application Navigation Bar is a vertical bar found on the left side of your browser window. Applications are represented by icons with sub-menu...")
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- 00:06, 10 January 2017 Jamesa talk contribs deleted page Business Process Workflow (content was: "__NOTOC__Home > Administration > Workflow > Business Process Workflow {{#ev:youtube|E9C5nh-B3V0|400|right}} ==Introduction== Hornbill has the ab..." (and the only contributor was "Jamesa"))
- 10:43, 6 January 2017 Stevenb talk contribs deleted page Test Drive (content was: "__notoc__Home > Test Drive right ==Introduction== Looking to take a deeper dive into Hornbill Service Manager..." (and the only contributor was "Stevenb"))
- 01:26, 5 January 2017 Jamesa talk contribs deleted page Workflow (content was: "__NOTOC__Home > Administration > Workflow ==Introduction== Hornbill Administration provides a feature that allows for the creation and building of..." (and the only contributor was "Jamesa"))
- 23:22, 12 December 2016 Jamesa talk contribs deleted page Service Manager Progressive Capture (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Service..." (and the only contributor was "Jamesa"))
- 14:51, 24 November 2016 BobD talk contribs deleted page File:1. Service Levels.png
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- 00:44, 7 October 2016 Jamesa talk contribs deleted page Service Level Agreements (content was: "#REDIRECT Service Based SLAs" (and the only contributor was "Jamesa"))
- 17:32, 5 October 2016 Stevenb talk contribs deleted page Configuring Where the Timesheet Pluggin is available (Poor page name)
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- 20:13, 22 August 2016 Jamesa talk contribs deleted page Service Manager Email Settings (content was: "__NOTOC__Home > Service Manager > Email Settings ==Introduction== Within Service Manager you can configure your email settings to control certain system behaviours in the context of the application. To see the full l...")
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- 19:09, 7 July 2016 Jamesa talk contribs deleted page Routing Rules (content was: "__NOTOC__Home > Administration > System > Email > Routing Rules == Introduction ==" (and the only contributor was "Jamesa"))
- 08:21, 1 July 2016 Danielr talk contribs deleted page Outbound Mail Routing (Deleted to make way for move from "Email Domains")
- 15:16, 30 June 2016 Danielr talk contribs deleted page File:Email rights.png (Deleted old revision 20160630151547!Email_rights.png: Out of date)
- 15:31, 17 June 2016 Danielr talk contribs deleted page Email Request (Content out of date and no longer relevant (old HUX functionality).)
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- 14:47, 7 June 2016 NealW talk contribs deleted page Switch-On Information (No longer required)
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- 16:30, 26 May 2016 Danielr talk contribs deleted page File:Routing rules.png (Deleted old revision 20160526162800!Routing_rules.png: Out of date)
- 12:59, 30 March 2016 Jamesa talk contribs deleted page Working with Assets (content was: "__NOTOC__Home > Service Manager > Asset Management > Working With Assets ==Introduction== Those users with at least the '''Asset Management User''' role will be able to access Assets from the Assets > Manager Asse...")
- 11:30, 10 March 2016 Danielr talk contribs deleted page Main Request Table (content was: "'''h_itsm_requests''' is where all the fundamental request information is stored. The primary key value is h_pk_reference. <br> <br> {| class="wikitable" width="1..." (and the only contributor was "Danielr"))
- 10:57, 10 March 2016 Danielr talk contribs deleted page MainRequestTable h itsm Requests (content was: "{| class="wikitable" width="100%" style="text-align: left" ! width = "5%" | Column Name ! width = "25%" | Description ! width = "08%" | Example Database Value ! ..." (and the only contributor was "Danielr"))
- 10:51, 10 March 2016 SteveGoldthorpe talk contribs deleted page Switch-On-Hornbill-Clean (Incorrect page naming)
- 16:50, 23 February 2016 PaulD talk contribs deleted page Hornbill Success Packages (Author request: content was: "__NOTOC__Home > Expert Services > Success Packages ==MORE INFORMATION AVAILABLE SOON== Category:Expert Services" (and the only contributor was "[[Special:Contributions/Neal...)
- 14:47, 8 February 2016 Jamesa talk contribs restored page FAQ:Hornbill API's & Webhooks (1 revision restored)
- 14:46, 8 February 2016 Jamesa talk contribs deleted page FAQ:Hornbill API's & Webhooks (content was: "==Question 1== Answer...." (and the only contributor was "AbdiH"))
- 14:29, 8 February 2016 Jamesa talk contribs deleted page Web Hooks (content was: "__NOTOC__Home > Administration > Instance Settings > Web Hooks == Introduction == Web Hooks are a great way to integrate Hornbill with other ..." (and the only contributor was "Jamesa"))
- 14:19, 8 February 2016 Jamesa talk contribs restored page Webhooks (7 revisions restored)
- 14:16, 8 February 2016 Jamesa talk contribs deleted page Webhooks (content was: "A web hook is the opposite to an API call, a web hook is a call over HTTP from your Hornbill instance to a web endpoint of your choosing. Most application actions on a Hornbill instance can trigger an action-specific event when an actio...")
- 16:25, 1 February 2016 NealW talk contribs deleted page The Basics (Content amalgamated with another.)
- 15:46, 27 January 2016 Jamesa talk contribs deleted page Request Action Bar (content was: "__NOTOC__Home > Service Manager == Introduction== The Action Bar contains the majority of functions that you can apply to an Request. These actions ar..." (and the only contributor was "Jamesa"))
- 10:29, 15 January 2016 Jamesa talk contribs deleted page What are request categories? (content was: "When using ''Service Manager'' you can classify requests into categories to help describe what they are about. There are two sets of classifications you can use :- :# Request categories - Can be specified when cre...")
- 11:15, 9 November 2015 Jamesa talk contribs deleted page Multi-Select Options (content was: "__NOTOC__Home > Service Manager > Request List > Multi-Select Options ==Introduction== Multi-Select on the Request List allow you to apply ..." (and the only contributor was "Stevenb"))
- 10:13, 20 October 2015 Alexrgt talk contribs deleted page File:NewAsset1.png
- 15:55, 5 October 2015 Jamesa talk contribs deleted page How can I search Hornbill? (content was: "Hornbill has a global search facility. The search bar at the top of the screen will search in different areas of Hornbill, depending on the context selected (to the left of the search bar). ::: |global search...")
- 15:46, 5 October 2015 Jamesa talk contribs deleted page What are Service requests? (content was: " Service Requests '''Service Requests''' The standard definition of a Service Request is ’A formal request from a user for something to be provided – for example, a request for information or advice’. ...")
- 15:46, 5 October 2015 Jamesa talk contribs deleted page What is the Heads up display? (content was: "If you are using ''Service Manager'' and need to follow progress on of your request then the heads up display provides a great graphical visualisation of where you are for each process. Checkpoints are displayed a...")
- 15:45, 5 October 2015 Jamesa talk contribs deleted page Set up and manage a Dashboard (content was: "What data is available for you to see in dashboards depends on your role. To set up a dashboard In ''Service Manager'' then :- :# Select Service Desk File:Service_..." (and the only contributor was "NeilF"))
- 15:43, 5 October 2015 Jamesa talk contribs deleted page How do I resolve or close a request? (content was: "You can resolve and then close a request by first selecting it from the request list and then using the Resolve/Close 16px| resolve/close on the action bar....")
- 15:41, 5 October 2015 Jamesa talk contribs deleted page How-To Guides for Administration (content was: "Category:Administration" (and the only contributor was "Jamesa"))
- 15:31, 5 October 2015 Jamesa talk contribs deleted page How can I set up or change a workflow process? (content was: "Workflow drives the automation of a business process so you can standardise the way you work and automate activities that can be automated. Only an administrator can see and change workflow using the Administration|Hornbill Administrat...")
- 15:11, 5 October 2015 Jamesa talk contribs deleted page Practical Advice for Configuring your Guest Access (content was: "#REDIRECT Practical Advice for Configuring your Hornbill Portals" (and the only contributor was "Danielr"))
- 15:04, 5 October 2015 Jamesa talk contribs deleted page What are Custom Buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. Custom Buttons are defined by an Administrator and get added to the top on a page (where available). ---- File:Information.png...")
- 15:04, 5 October 2015 Jamesa talk contribs deleted page In Customer Manager, How can I set up or change Custom buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, you will have the File:Custom_buttons....")
- 15:03, 5 October 2015 Jamesa talk contribs deleted page In Service Manager, How can I set up or change Custom buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, you will have the File:Custom_buttons....")
- 15:02, 5 October 2015 Jamesa talk contribs deleted page How can I set up or change Custom buttons? (content was: "{{#ev:youtube|ubol3gV1Nh8|400|right}} In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, yo...")
- 14:56, 5 October 2015 Jamesa talk contribs deleted page What are Co-Workers? (content was: "#REDIRECT Co-Workers" (and the only contributor was "Jasonp"))
- 14:39, 5 October 2015 Jamesa talk contribs deleted page Posts (content was: "__NOTOC__Home > Collaboration > News Feed > Posts ==Introduction== A post is an individual update within an activity stream on which other Users can comment. Posts can contain text, pictures or links to videos. Post...")
- 08:00, 4 October 2015 Stevenb talk contribs deleted page Incident Diagnosis (content was: "__NOTOC__Home > Service Manager > Incident Diagnosis & Investigation ==Introduction== Service Manager is a highly configurable, flexible soluti..." (and the only contributor was "Stevenb"))
- 08:17, 25 September 2015 Stevenb talk contribs deleted page File:Getqeuestions.png (Duplicated file)
- 11:54, 31 August 2015 Alexrgt talk contribs deleted page File:Pcf addAttachments designer.png
- 14:57, 3 July 2015 Jamesa talk contribs deleted page Production Standards (content was: "==Publish a video == For the best quality video, use the custom setting from the publishing list and set to the following or use any one of the default setting. *M..." (and the only contributor was "Jasonp"))
- 14:54, 3 July 2015 Jamesa talk contribs deleted page Tips and Tricks (content was: " {{#ev:youtube|WRR4Pd2VjjE|400|left|<div align="center">'''Camtasia: How to make a thumbnail'''}}" (and the only contributor was "Jasonp"))
- 14:52, 3 July 2015 Jamesa talk contribs deleted page Hornbill How To (content was: " How to do things the Hornbill way. __NOTOC__ == James Original Text == {{}}__NOTOC__ {{#ev:youtube|yMt6ew3sxfk|400|right|<div align="center">'''Hornbill: Introdu..." (and the only contributor was "Jasonp"))
- 14:50, 3 July 2015 Jamesa talk contribs deleted page Wiki design template (content was: "{| |- style="vertical-align:top;" | {|class="wikitable" !New to Hornbill |- |- | * Signing Up * Switch-On * Getting..." (and the only contributor was "Jasonp"))
- 15:52, 14 April 2015 Jamesa talk contribs deleted page Download the Hornbill Mobile app (content was: "You can access the resources of Hornbill with the Hornbill Mobile app on your mobile or tablet. Currently we have an application available for:- :* Apple (IOS 7 and above) You can download this to yo...")
- 15:44, 14 April 2015 Jamesa talk contribs deleted page How can I configure inbound emails to create and update requests? (content was: "If you wish to configure inbound emails to create and update requests then please contact your Hornbill Product Specialist (HPS) at collaboration@hornbill.com who wil..." (and the only contributor was "NeilF"))
- 15:34, 14 April 2015 Jamesa talk contribs deleted page What are 'My Boards'? (content was: "My Boards is an menu option of ''Service Manager''. Boards are an alternative way to view requests other in the traditional list or row view. Currently they are only available in ''Service Manager'' and used to sh...")
- 15:33, 14 April 2015 Jamesa talk contribs deleted page How can do I Manage 'My Boards'? (content was: "In Service Manager you can setup and configure Boards if you have the required role assigned to you. Try:- :* To '''Setup a new board''' - Launch My Boards for the..." (and the only contributor was "NeilF"))
- 15:30, 14 April 2015 Jamesa talk contribs deleted page Give the Service Manager Co-workers the appropriate roles (content was: "Many people using Service Manager will have specific roles (with associated rights). You can give Co-workers specific roles by assigning the role to an individual Co-Worker. To do this you should:- :# Launch Administration | Hornbill...")
- 15:29, 14 April 2015 Jamesa talk contribs deleted page Service Manager Guided Tour (content was: "{{#ev:youtube|cOvlGdn1VDU}} This video covers the following features: * 00:00 Introduction and Overview * 01:18 Self Service incl. My Assets * 03:55 Requests ** 04:38 Request List ** 07:27 Emails ** 09:17 Logging Requests ** 11:40 Heads...")
- 15:25, 14 April 2015 Jamesa talk contribs deleted page Set up Service Manager teams and add Co-workers (content was: "In Service Manager groups of Co-workers with similar roles need be brought together into teams so they can carry out shared activities. To set up these teams you will need to:- :# Decide what teams are needed fo...")
- 15:21, 14 April 2015 Jamesa talk contribs deleted page Set up a Service (content was: "You need to have a specific role in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. :# Select the Service Desk File:Service_Desk....")
- 15:17, 14 April 2015 Jamesa talk contribs deleted page What is Service Manager? (content was: " ''Service Manager'' is a powerful next generation service management solution that enables teams to collaborate, share ideas, and solve problems, anytime, anywhere. ''Service Manager'' runs on the foundations of Hornbill’s collaborati...")
- 15:09, 14 April 2015 Jamesa talk contribs deleted page Set up Asset types (content was: "In ''Service Manager'' you can set up or remove Asset types if you have the ''Configuration Manager'' role. To do this:- :# On the navigation bar select Asset Management File:Asset_Manager_-_Setting-5.p...")
- 15:08, 14 April 2015 Jamesa talk contribs deleted page Getting Started with Service Manager for Admins (content was: "File:Service_Desk.png File:Design - Setting-7.png If you have ''Service Manager'', here is a list of actions that you will need to take to prepare it for use by your colleagues:- * Set_up_Service_Manager_teams_and_a...")
- 15:05, 14 April 2015 Jamesa talk contribs deleted page What is Time Spent? (content was: "When a Co-worker is working on a request in Service Manager and completes an What_ar..." (and the only contributor was "NeilF"))
- 15:05, 14 April 2015 Jamesa talk contribs deleted page In Service Manager, What are members? (content was: "In Service Manager you can associate Co-workers to a Request who have a role relating ..." (and the only contributor was "NeilF"))
- 15:03, 14 April 2015 Jamesa talk contribs deleted page What are teams? (content was: "A team is one or more Co-Workers who perform a specific function within ''Service Manager''. An administrator can set up new teams and add or remove individual Co-workers to these t...")
- 14:41, 14 April 2015 Jamesa talk contribs deleted page What is a Dashboard? (content was: " Dashboard '''Dashboards''' The standard definition of a Dashboard is ‘A graphical representation of overall IT service performance and availability’. Service Manager has the abi...")
- 14:39, 14 April 2015 Jamesa talk contribs deleted page What can I do in a workspace? (content was: "Collaborate! The core of a workspaces is an activity stream, and you can perform all of the collaborative functions that it provides. Workspace owners can also and remove workspace members, and delete t...")
- 14:25, 14 April 2015 Jamesa talk contribs deleted page How do I Update a request? (content was: "Go to the request list and find the request you need and open it. If the request is using a workflow then you see the What_is_the_Heads_up_..." (and the only contributor was "NeilF"))
- 14:24, 14 April 2015 Jamesa talk contribs deleted page What is the Action bar? (content was: "When using ''Service Manager'', The Action bar is the series of icons above the ‘add a comment’ box on an open request. It can be used to take a variety of actions including:- :* Post an update :* Attach files :* Link requests togeth...")
- 14:15, 14 April 2015 Jamesa talk contribs deleted page Creating Requests (content was: "Traditionally Service management tools force you into capturing a certain type of request from its inception. Hornbill Service Manager looks at a more flexible app..." (and the only contributor was "Jasonp"))
- 14:14, 14 April 2015 Jamesa talk contribs deleted page Create yourself and your deputy administrators (content was: "You will be logged into Hornbill using the initial login supplied to you. This login is a master admin login for your instance, to let you get started. Once you have created a user with your own name as a ''SysAdminRole'', you should use...")
- 14:13, 14 April 2015 Jamesa talk contribs deleted page Create requests from workspaces in Hornbill (content was: "Using Collaboration it’s easy for you to create a request from any post if you are a Co-worker and have Service Manager installed:- :# Any posts (but not comments) have the option to ‘raise a request’ :# If you select this a new re...")
- 13:37, 9 April 2015 Jamesa talk contribs deleted page Wikihelp (content was: "__notoc__Home > Wikihelp ==Introduction== Get the most from the Hornbill Wiki. In this article, you will learn how to: :*Register as a Hornbill Wiki user and validate your email address :*Find the information you need to...")
- 17:36, 24 March 2015 Jamesa talk contribs deleted page Create requests from Self Service in Service Manager (content was: "As a Co-worker with access to Self Service in ''Service Manager'', have the ability to create a new request by following the steps below:- :# Launch Self Service by selecting Self Service on the Navigation bar :# Select ‘create a new r...")
- 17:04, 24 March 2015 Jamesa talk contribs deleted page What is Customer Manager? (content was: "File:Contact.png ''Customer Manager'' is an application that allows you to create and maintain your vital information about your customer organisations including individual contacts within that organisation. You can collaborate withi...")
- 16:55, 24 March 2015 Jamesa talk contribs deleted page Workflow - Nodes and Lines (content was: "Individual Workflow diagrams are made up two components:- :# '''Nodes''' - These are process operations that you can configure to carry out What_are_Activities? |a..." (and the only contributor was "NeilF"))
- 16:35, 24 March 2015 Jamesa talk contribs deleted page Workflow - Setting up, Editing or Deleting (content was: "This section covers how create, update or delete workflow :# '''Setting up''' - When you create a new stage, a new workflow is created for..." (and the only contributor was "NeilF"))
- 15:28, 24 March 2015 Jamesa talk contribs deleted page What is workflow? (content was: "Hornbill has the ability to standardise and automate your business processes. You can define a logical sequence of activities (either manual or automated) in a workflow that can then repeated reliably each time. The process defined in a ...")
- 15:03, 24 March 2015 Jamesa talk contribs deleted page Set up Document Manager Libraries and Tags (content was: "Document Manager allows you upload and manage documents in either in your own libraries (My Libraries) or in Libraries which are shared with other What_ar...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager for Admins (content was: "File:Library.png File:Design - Setting-7.png If you have ''Document Manager'', then you can do a one thing to prepare it for use by your colleagues:- * Set_up_Document_Manager_Libra...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager (content was: "''Document Manager'' allows you to be more in control of your documents and collaborate with others where ever they are. You can uploa..." (and the only contributor was "NeilF"))
- 21:35, 17 February 2015 Jamesa talk contribs deleted page How do I get Desktop Notifications (content was: "If you are running Chrome or Safari, you can receive desktop notifications, that is, you will get a popup whenever a Notification is set from Hornbill, even when you ..." (and the only contributor was "Nickv"))
- 21:32, 17 February 2015 Jamesa talk contribs deleted page What are response and resolution times? (content was: "In ''Service Manager'' the time taken to undertake processing a request can be measured against a target set by ..." (and the only contributor was "NeilF"))
- 21:31, 17 February 2015 Jamesa talk contribs deleted page Create an Activity (content was: "{{#ev:youtube|MqtN8y3exAw|400|right}} You can set up a manual activity by selecting the ‘My Activities’ option on the Collaboration app 12px| Collaboration and then ‘Add Activit...")
- 21:25, 17 February 2015 Jamesa talk contribs deleted page What is the timeline in a request? (content was: "A timeline is found in a request if you use ''Service Manager''. It is a list of one or more posts about a request. They are displayed in the order they were created with the most rec...")
- 21:23, 17 February 2015 Jamesa talk contribs deleted page What do I get as defaults for Service Manager? (content was: "For a newly installed ''Service Manager'' you will get:- :# Some processes :# Dashboards :# A default mailbox :# What_Service_Manager_Rol...")
- 21:19, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Incident process(with Timers)? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to Ser..." (and the only contributor was "NeilF"))
- 21:18, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Change Process? (content was: "The example Hornbill Change Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Cha..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Problem Process? (content was: "The example Hornbill Problem Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Pr..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What Sample workflows are available? (content was: "A new instance of Hornbill that has ''Service Manager'' installed is shipped with 5 '''sample''' workflows which can either be used 'as is' or modified to suit your own processes. They...")
- 17:39, 17 February 2015 Jamesa talk contribs deleted page What is Guest Access to Hornbill? (content was: "''Guest Access'' to Hornbill allows your customers to help themselves to services and resources that you provide. Contacts will be able to register and maintain their..." (and the only contributor was "NeilF"))
- 17:02, 10 February 2015 Danielr talk contribs deleted page Technical Considerations (wrong page name)
- 14:15, 8 February 2015 Gerry talk contribs deleted page File:Hornbill-Implementation-Flow.jpg
- 18:07, 5 February 2015 Jamesa talk contribs deleted page Single Sign On (content was: "#REDIRECT Single Sign On with SAML 2.0" (and the only contributor was "Gerry"))
- 14:05, 3 February 2015 Jamesa talk contribs deleted page Workflow - Concepts (content was: "The use of Workflow in Hornbill is designed to be easy to use so it has a number of key concepts you need to understand when you create or modi..." (and the only contributor was "NeilF"))
- 14:04, 3 February 2015 Jamesa talk contribs deleted page Workflow - Editing tips (content was: "When creating a new workflow its good practice to:- :* '''Design your workflow''' - Gather requirements, inputs and expected outcomes then consider creating a process diagram first :* '''Stages''' - Break process ...")
- 13:29, 3 February 2015 Jamesa talk contribs deleted page How do I change how Progressive capture works? (content was: "{{#ev:youtube|LrHMBnO3ohQ|400|right}} Progressive capture collects required information via a number of small forms. As an administrator in ''Service Manager'' you can define what order these happen in and a...")
- 12:33, 3 February 2015 Jamesa talk contribs deleted page Create requests from a phone call (content was: "On Service Manager select option request list and then the ‘Raise new’ button. Select request and use What..." (and the only contributor was "NeilF"))
- 12:32, 3 February 2015 Jamesa talk contribs deleted page Getting Started with Service Manager (content was: "If you have ''Service Manager'', here are a few things to try out. 1. Firstly '''create some requests''' by:- :* By a support analyst ..." (and the only contributor was "NeilF"))
- 11:25, 3 February 2015 Stepheng talk contribs deleted page Test (content was: "." (and the only contributor was "Stepheng"))
- 14:12, 29 January 2015 Jamesa talk contribs deleted page What are Roles? (content was: "Roles are a set of rights that are given to Co-workers to enable them to work with Hornbill. A set of default roles is provided for a new instance. Everybody should be assigned a '''user role''' when their admin...")
- 12:15, 29 January 2015 Jasonp talk contribs deleted page File:Hyoutube.jpg
- 12:46, 23 January 2015 Jasonp talk contribs deleted page Document Manager (Deleted to make way for move from "What is Document Manager?")
- 11:54, 23 January 2015 Jasonp talk contribs deleted page File:Document Manager no Border.png
- 11:53, 23 January 2015 Jasonp talk contribs deleted page File:Document Manager no Border.png (Deleted old revision 20150123115115!Document_Manager_no_Border.png)
- 11:35, 23 January 2015 Jasonp talk contribs deleted page File:App Icon Full no buttons..png
- 11:35, 23 January 2015 Jasonp talk contribs deleted page File:App Icon Full.png
- 16:39, 22 January 2015 Jamesa talk contribs deleted page Following People (content was: "You can keep track of posts from your colleagues or Co-workers on their ‘My Buzz’ by following them. Just find them by searching for them in Co-workers and selecting the ''follow'' option. When they What_i...")
- 16:16, 22 January 2015 Jamesa talk contribs deleted page How to Add, Delete or Amend an Organisation (content was: "Organisations can be maintained in 2 places within Hornbill:- :# In Collaboration under Organisations :# In ''Customer Manager'' app (if you have it installed) :To add a new Org...")
- 16:12, 22 January 2015 Jamesa talk contribs deleted page Post some updates on an Organisation (content was: "When using ''Customer Manager'' you can post updates about an organisation. Other users of Customer Manager can comment or like the posts. For ...")
- 15:47, 22 January 2015 Jamesa talk contribs deleted page What are Contacts? (content was: "#REDIRECT Contacts" (and the only contributor was "Jamesa"))
- 15:25, 22 January 2015 Jamesa talk contribs deleted page What Customer Manager Roles exist? (content was: "People using Customer Manager will have specific roles (with associated rights). For a new instance the following ..." (and the only contributor was "NeilF"))
- 15:23, 22 January 2015 Jamesa talk contribs deleted page Create requests to log Service requests (content was: "In ''Service Manager'' , Requests are used to create Service requests. A Service request can be created in one of the following ways:- :# Create_req...")
- 15:23, 22 January 2015 Jamesa talk contribs deleted page Create requests to log Incidents (content was: "In ''Service Manager'' , Requests are used to create Incidents. A request can be created in one of the following..." (and the only contributor was "NeilF"))
- 15:09, 22 January 2015 Jamesa talk contribs deleted page Getting going with Service Manager (content was: "After doing the initial set up in Getting started here are our some more areas to discover:- :# '''Create a Change or Problem''' reques...")
- 15:06, 22 January 2015 Jamesa talk contribs deleted page What are Users? (content was: " A user is anyone who can interact with Hornbill. There are 2 types of users:- * Co-Worker who has the ability to collaborate with Apps made available to them * Contact who has limited ability to request servic...")
- 14:56, 22 January 2015 Jamesa talk contribs deleted page How do I find Organisations and Contacts? (content was: "You can find Organisations in a number of ways including:- ''By Searching'' – In the search box at the top of each screen select Organisations from the pick list and then type in the organisation name. You can use an ‘*’ after the...")
- 14:55, 22 January 2015 Jamesa talk contribs deleted page Should I create Co-workers or Contacts? (content was: "Co-workers and Contacts are two different types of users of Hornbill. Co-workers work within Hornbill and can actively collaborate while Contacts are external to Hornbill and can access s...")
- 14:49, 22 January 2015 Jamesa talk contribs deleted page How do I Set up Contacts? (content was: "Contacts can be added using the Contacts option in Collaboration. Then:- :# Check the contact you want does not al..." (and the only contributor was "NeilF"))
- 13:01, 22 January 2015 Jamesa talk contribs deleted page How can I setup the translations of the labels in Hornbill? (content was: "{{#ev:youtube|VMajgOGRTME|400|right}} By default all labels are stored in English. If you are an administrator, for each application you can set up translations for all existing labels in the Hornbill Administration by...")
- 12:19, 22 January 2015 Jasonp talk contribs deleted page File:06a. Going to a colleague.png
- 13:44, 21 January 2015 Jamesa talk contribs deleted page File:47c. Change 2 activity.png
- 16:50, 19 January 2015 Jamesa talk contribs deleted page How can I configure my company email server to work with Service Manager? (content was: "Please see Setting up email for how to do this" (and the only contributor was "NeilF"))
- 13:40, 19 January 2015 Jamesa talk contribs deleted page What is Hornbill? (content was: "Hornbill is a powerful solution that enables teams to collaborate, share ideas, solve problems, anytime, anywhere. The capabilities of the collaboration heart of the solution can be augmented with the addition of applications like ones f...")
- 17:57, 13 January 2015 Jamesa talk contribs deleted page How do I launch Hornbill Administration? (content was: "You can access Hornbill Administration at <nowiki>https://admin.hornbill.com/<instance-name></nowiki>' You will be asked for your credentials - enter: * Your account name * Your password")
- 16:06, 13 January 2015 Jamesa talk contribs deleted page What is Hornbill Administration? (content was: "''Hornbill Administration'' is an application to be used to administer an instance of Hornbill by a user who has Admin role and rights. If you have that role assigned then ...")
- 15:29, 13 January 2015 Jamesa talk contribs deleted page What is the App Store? (content was: "All Apps (except the collaboration core which comes with Hornbill) have to be installed from the App Store by an administrator. Each App is a licensed product. The App Store can be acces...")
- 15:13, 13 January 2015 Jamesa talk contribs deleted page Getting Started with Customer Manager for Admins (content was: "File:Co-worker.png File:Design - Setting-7.png If you have ''Customer Manager'', then you can do a couple of things to prepare it for use by your colleagues:- :# Form Designer |Amend the...")
- 15:13, 13 January 2015 Jamesa talk contribs deleted page Getting Started - Administrator (content was: "You need to do a few things before you get others in your organisation to join you on Hornbill and start collaborating Please carry out the following steps:- :# '''Discover Hornbill Administration''' - Most of t...")
- 15:10, 13 January 2015 Jamesa talk contribs deleted page Getting going (for Administrators) (content was: "File:Design_-_Setting-7.png After doing the initial set up in Getting started, here are our some more areas to discover:- :# Do you need to translate or change any of the labels in What_is_H...")
- 14:59, 13 January 2015 Jamesa talk contribs deleted page In Customer Manager, How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:design.png option available. If you se...")
- 14:57, 13 January 2015 Jamesa talk contribs deleted page In Service Manager, How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:design.png option available. If you se...")
- 14:18, 13 January 2015 Jamesa talk contribs deleted page How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:des...")
- 15:22, 12 January 2015 Jamesa talk contribs deleted page What is an App? (content was: " An App is an Application with specific business function that runs on the Hornbill platform. Each App is licensed individually and can be installed by an administrator from the [[What_is_the_App_Store? |App Store]...")
- 15:14, 12 January 2015 Jamesa talk contribs deleted page In Customer Manager, What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 15:11, 12 January 2015 Jamesa talk contribs deleted page Getting Started with Customer Manager (content was: "Organisations are groups of contacts who are usually your customers. What_is_Customer_Manager? |''Customer Mana..." (and the only contributor was "NeilF"))
- 14:26, 12 January 2015 Jamesa talk contribs deleted page Why should I join a workspace? (content was: "If you are not a workspace member, you can at best only look at its contents - you cannot contribute to it. Joining workspaces is key to collaboration. It brings you the following benefits:- * You can contribute - What_is_a_Post? |po...")
- 14:26, 12 January 2015 Jamesa talk contribs deleted page Hornbill Guided Tour (content was: "{{#ev:youtube|A973Hbgn3dU}} This video covers the following features: * 00:00 Introduction * 00:28 Users * 01:16 Activity streams * 05:00 Notifications * 05:50 News ..." (and the only contributor was "Nickv"))
- 14:24, 12 January 2015 Jamesa talk contribs deleted page Asset Capture (content was: "The Asset Capture form provides the ability to associate an asset to a request when the request is being raised. == Search All Assets == The Search All Assets is..." (and the only contributor was "Jamesa"))
- 14:22, 12 January 2015 Jamesa talk contribs deleted page Are there any Technical Requirements? (content was: "To use Hornbill you need to use a supported internet browser. The following are supported:- :* Internet explorer – Version 10 or above :* C..." (and the only contributor was "NeilF"))
- 14:22, 12 January 2015 Jamesa talk contribs deleted page FAQs (content was: " 32px '''''Hornbill - Collaboration''''' What is Hornbill? Are there any Technical Requirements? What are Users? What_are_Co-Workers? | What are C...")
- 14:19, 12 January 2015 Jamesa talk contribs deleted page Hornbill Main Index (content was: " FAQs Getting Started - Administrator Create_yourself_and_your_deputy_administrators Installing_Apps Should I create Co-workers or Contacts? ..." (and the only contributor was "NeilF"))
- 14:19, 12 January 2015 Jamesa talk contribs deleted page What do I get as default settings for Collaboration? (content was: " For a newly installed instance you will get:- :# Collaboration App :# Access to Hornbill on the move with Hornbill Mobile :# Default Roles :# A 'W...")
- 13:07, 12 January 2015 Jamesa talk contribs deleted page Getting going with Service manager (for Administrators) (content was: "After doing the key set up tasks, explore some other capabilities of ''Service Manager''. Explore how you :- :# How_can_I_set_up_or_change_a_workflow_p...")
- 14:14, 8 January 2015 Jamesa talk contribs deleted page Category:Administration - How To (content was: "Category:Administration" (and the only contributor was "Jamesa"))
- 14:56, 7 January 2015 Jamesa talk contribs deleted page Overview video (content was: "{{#ev:youtube|F-iStWxw928}}")
- 14:53, 7 January 2015 Jamesa talk contribs deleted page Hornbill User Assistance Home Page Conditional (content was: " == Welcome to Hornbill – the business collaboration solution that works for you. == You are looking at Hornbill’s User Assistance home page. This will help you ..." (and the only contributor was "Nickv"))
- 16:53, 5 January 2015 Jamesa talk contribs deleted page What are Problems? (content was: " Problems '''Problems''' The standard definition of a problem is ‘A cause of one or more Incidents’’. In What_is_Service_Manager? |''Se..." (and the only contributor was "NeilF"))
- 16:33, 5 January 2015 Jamesa talk contribs deleted page What are Incidents? (content was: " Incidents '''Incidents''' The standard definition of an Incident is ‘An unplanned interruption to an IT service or reduction in the quality of an IT service’. Any request reported maybe an incident. What_is_...")
- 01:15, 20 December 2014 Gerry talk contribs deleted page SSO Example Config Microsoft ADFS 2.0 for Users (content was: "#REDIRECT SSO Example Config Microsoft ADFS 2.0 for User Accounts" (and the only contributor was "Gerry"))
- 01:14, 20 December 2014 Gerry talk contribs deleted page SSO Example Config Microsoft ADFS 2.0 (content was: "#REDIRECT SSO Example Config Microsoft ADFS 2.0 for Users" (and the only contributor was "Gerry"))
- 14:12, 18 December 2014 Jamesa talk contribs deleted page What is a Workspace? (content was: "#REDIRECT Workspaces" (and the only contributor was "Jamesa"))
- 13:53, 18 December 2014 Jamesa talk contribs deleted page Can I change owner, name or description of a workspace? (content was: "If you are a Co-worker and an owner (creator) of a workspace then after it has been setup then go to the workspace..." (and the only contributor was "NeilF"))
- 13:52, 18 December 2014 Jamesa talk contribs deleted page How can I change owner, name or description of a workspace? (content was: "If you are a Co-worker and an owner (creator) of a workspace then after it has been setup then go to the workspace..." (and the only contributor was "NeilF"))
- 13:47, 18 December 2014 Jamesa talk contribs deleted page How can I tell who owns a workspace? (content was: "The workspace owner is show in the list of My Workspaces and Public Workspaces.")
- 13:33, 18 December 2014 Jamesa talk contribs deleted page Joining workspaces (content was: "You can join a workspace from the list of Public Workspaces, on the right of the Workspaces page. You can either join one directly from the list by using the Join link below it, or by going into the workspace ...")
- 13:32, 18 December 2014 Jamesa talk contribs deleted page Workspace Types (content was: " Workspaces can either be Public or Private. A ''Public'' workspace is visible to everyone. It appears in the list of Public Workspaces, an..." (and the only contributor was "Nickv"))
- 13:28, 18 December 2014 Jamesa talk contribs deleted page How do I create a workspace? (content was: "You can create a workspace using the link above the Workspaces List, which you can get to from the ''Workspaces'' option from the Collaboration menu item in the Navigation Bar. You can add other ...")
- 13:26, 18 December 2014 Jamesa talk contribs deleted page Creating initial workspaces (content was: "Workspaces are at the heart of Hornbill. They are key to collaboration, so it is important that users are helped to understand how to use them as quickly as possible. In a newly set up i...")
- 13:19, 18 December 2014 Jamesa talk contribs deleted page Why can I sometimes not post in a workspace? (content was: "You can only post, comment, and generally take part in a workspace if you are member. If you can't do those things, you are not a member, and you need to ...")
- 12:34, 18 December 2014 Jamesa talk contribs deleted page Why can’t I see some workspaces? (content was: "You cannot see a Private workspace, unless you are member of that workspace. So if you can't see it, and you know that it exists, it must be Private (Closed or Secret). If you want access, ask the workspace's owner i...")
- 15:29, 16 December 2014 Jamesa talk contribs deleted page Request List Video (content was: "{{#ev:youtube|KWMiD0l54vE|400|center}}" (and the only contributor was "Jamesa"))
- 13:25, 16 December 2014 Jamesa talk contribs deleted page Set up Default operational hours (content was: "Default operational hours need to be defined so that response and resolution timers can be measured accurately. Currently these are set to 09:00 to 17:30 (GMT), Monda..." (and the only contributor was "NeilF"))
- 12:46, 16 December 2014 Jamesa talk contribs deleted page What is the Control bar? (content was: "The control bar is at the top right of all Hornbill pages. From there you can access resources like:- :*Personal language settings :*Review notifications :*Access your individual profile and s...")
- 12:38, 16 December 2014 Jamesa talk contribs deleted page What are different parts of the display called? (content was: "A Hornbill page is made up of various components. The 2 main components common to all pages are the Control and Navigation bar. :*The What_..." (and the only contributor was "NeilF"))
- 17:43, 21 November 2014 Jamesa talk contribs deleted page What are workspaces for? (content was: "Workspaces are designed to make it easy for your employees to collaborate, on business related topics across your organisation. The objective is to allow you to brin..." (and the only contributor was "Nickv"))
- 21:41, 14 November 2014 Jamesa talk contribs deleted page Apps and Roles (content was: "If users can't see everything they expect to see in the navigation bar, it will because either * the the relevant app isn't installed yet, or * the user doesn't have the relevant role...")
- 20:58, 14 November 2014 Jamesa talk contribs deleted page What are you going to create a request about? (content was: "''Service Manager'' can help you to get things you need to do your job, quickly, simply and consistently. If you don’t know how to do ..." (and the only contributor was "NeilF"))
- 17:25, 14 November 2014 Jamesa talk contribs deleted page What is the Request list toolbar ? (content was: "The Request list toolbar is the grey horizontal bar at the top of a request list when using ''Service Manager''. It can be used to:- :* Add selected requests to board :* Assign selected requests :* Filter th...")
- 14:37, 12 November 2014 Jamesa talk contribs deleted page What is the Request list? (Author request: content was: "If you have Service Manager and belong to a team, the Requests List is a collection of all types of requests (e.g. Incidents, Service requests etc....)
- 11:58, 29 October 2014 NeilF talk contribs deleted page In Document Manager, What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 11:57, 29 October 2014 NeilF talk contribs deleted page What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 13:44, 28 October 2014 Jamesa talk contribs deleted page Update My Profile (Author request: content was: "Your Co-Worker profile is your individual workspace where you can:- :* Share your thoughts on My Buzz with other ..." (and the only contributor was "[[Special:Contributi...)
- 11:47, 28 October 2014 Jamesa talk contribs deleted page What is Collaboration? (Author request: content was: " Collaboration is working with others to do a task and to achieve shared goals. Hornbill creates the environment for businesses to work togethe..." (and the only contributor was "[[Special:Contributi...)
- 11:14, 28 October 2014 Jamesa talk contribs deleted page Main PageORIGINAL (Author request: content was: "'''MediaWiki has been successfully installed.''' Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software. == G..." (and the only contributor was "[[Special:Contributi...)
- 17:00, 13 October 2014 NeilF talk contribs deleted page How do I launch the Hornbill Administration? (content was: "You can access the Hornbill Administration at https://admin.hornbill.com/ You will be asked for your credentials - enter: * The..." (and the only contributor was "NeilF"))
- 17:00, 13 October 2014 NeilF talk contribs deleted page What is the Hornbill Administration? (content was: "The Hornbill Administration is an application to be used to administer an instance of Hornbill by a user who has Admin W..." (and the only contributor was "NeilF"))
- 16:43, 13 October 2014 NeilF talk contribs deleted page How do I launch the Hornbill Admin tool? (content was: "You can access the Admin Tool at https://admin.hornbill.com/ You will be asked for your credentials - enter: * The URL for your instance (e.g.'' <nowiki>https://live.hornbill.com/instance-name/</now...")
- 16:43, 13 October 2014 NeilF talk contribs deleted page What is the Hornbill Admin tool? (content was: "The Hornbill Admin tool is an application to be used to administer an instance of Hornbill by a user who has Admin role and rights. If you have that role assigned then you ...")
- 10:48, 2 July 2014 NeilF talk contribs deleted page What is the Customer Community Portal (CCP)? (content was: "The Customer Community Portal (CCP) is a collection of web resources that allow your customers to help themselves to use your services. If you are a What_are_Contac..." (and the only contributor was "NeilF"))
- 10:45, 2 July 2014 NeilF talk contribs deleted page What is guest access to Hornbill? (content was: "''Guest Access'' to Hornbill allows your customers to help themselves to services and resources that you provide. Contacts will be able to regi..." (and the only contributor was "NeilF"))
- 15:55, 26 June 2014 NeilF talk contribs deleted page Getting going with Customer Manager (for administrators) (content was: "After doing the initial set up in Getting started here are our some more areas to discover:- * In_Custo..." (and the only contributor was "NeilF"))
- 14:51, 20 June 2014 NeilF talk contribs deleted page Set up a Service in Service Portfolio (content was: "You need to have a specific role in ''Service manager'' to set up or amend services. For a new instance this will role will be the '''Service Manager'''. :# Select the...")
- 14:35, 6 June 2014 NeilF talk contribs deleted page Using the Request list - Assigning, Viewing, Filtering, Sorting, Searching, Printing and Exporting (content was: "The request list provides a set of tools to enable you to efficiently process individual requests. By default the list will show all requests assigned to you that not closed. Any req...")
- 08:42, 2 June 2014 NeilF talk contribs deleted page Workflow - Setting up, changing or deleting (content was: "This section covers how create, update or delete workflow :# '''Setting up''' - When you create a new stage, a new ..." (and the only contributor was "NeilF"))
- 10:06, 29 May 2014 NeilF talk contribs deleted page File:Save and validate.png
- 10:49, 28 May 2014 NeilF talk contribs deleted page Workflow - Nodes (content was: "nodes" (and the only contributor was "NeilF"))
- 16:08, 21 May 2014 NeilF talk contribs deleted page File:Add stage.png (Deleted old revision 20140521160740!Add_stage.png)
- 11:04, 19 May 2014 NeilF talk contribs deleted page Getting going with Customer Manager (content was: "After doing the initial set up in Getting started here are our some more areas to discover:- :# In_Customer_Manager,_How..." (and the only contributor was "NeilF"))
- 11:56, 7 May 2014 Nickv talk contribs deleted page Activity streams (dupe)
- 11:24, 7 May 2014 NeilF talk contribs deleted page Activity streams (content was: "Activity streams are the core collaboration component that appears in many places throughout Hornbill. Wherever you can see collaboration taking place, there is an activity stream at the...")
- 08:51, 6 May 2014 NeilF talk contribs deleted page Test Main Page (content was: "== Welcome to Hornbill – the business collaboration solution that works for you == You are looking at Hornbill’s File:Assistance.png |..." (and the only contributor was "NeilF"))
- 13:31, 2 May 2014 NeilF talk contribs deleted page How do I assign roles to users? (content was: "In order for Co-Workers to use various parts of Hornbill they to be given the appropriate roles...." (and the only contributor was "NeilF"))
- 09:19, 28 April 2014 Nickv talk contribs deleted page File:Vidxeo - Multimedia-25.png
- 19:25, 27 April 2014 NeilF talk contribs deleted page Getting going with Service manager(for Administrators) (content was: "After doing the key set up tasks, explore some other capabilities of What_is_Service_Manager? |''Service Manage..." (and the only contributor was "NeilF"))
- 18:15, 25 April 2014 NeilF talk contribs deleted page Set up an Activity (content was: "You can set up a manual activity by selecting the ‘my activities’ option on the collaboration app (File:Collaboration.png| 12px| Col..." (and the only contributor was "NeilF"))
- 16:37, 25 April 2014 NeilF talk contribs deleted page What is the Public Library? (content was: "Libraries represent an important way of maximising the knowledge in your business by sharing information. You can define multiple libraries, and document owners can p..." (and the only contributor was "NeilF"))
- 16:35, 25 April 2014 NeilF talk contribs deleted page What is Contact Manager? (content was: "''Contact Manager'' is an application that allows you to create and maintain your vital information about your customer organisations including individual contacts within that organisa...")
- 14:21, 25 April 2014 Nickv talk contribs deleted page Getting going with Service manager (content was: "content" (and the only contributor was "NeilF"))
- 09:27, 25 April 2014 NeilF talk contribs deleted page How can a search Hornbill? (content was: "Hornbill has a global search facility. The search bar at the top of the screen will search in different areas of Hornbill, depending on the con..." (and the only contributor was "NeilF"))
- 16:44, 24 April 2014 NeilF talk contribs deleted page FAQ (content was: "'''''Hornbill - Collaboration''''' What_is_Hornbill? What_is_Collaboration? Are there any Technical Requirements? What_are_Users? What_are_Co-W..." (and the only contributor was "NeilF"))
- 16:22, 23 April 2014 NeilF talk contribs deleted page Create requests from Self Service on the Customer Community portal (CCP) (content was: "If you are a Contact, you can create an Incident using the What_is_the_Customer_Community_Portal_(CCP)? |Customer C..." (and the only contributor was "NeilF"))
- 08:06, 17 April 2014 NeilF talk contribs deleted page Getting Started with Contact Manager (content was: "Organisations are groups of contacts who are usually your customers. What_is_Contact_Manager? |''Contact Manage..." (and the only contributor was "NeilF"))