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Combined display of all available logs of Hornbill. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).
(newest | oldest) View (newer 250 | older 250) (20 | 50 | 100 | 250 | 500)- 15:30, 14 April 2015 Jamesa talk contribs deleted page Give the Service Manager Co-workers the appropriate roles (content was: "Many people using Service Manager will have specific roles (with associated rights). You can give Co-workers specific roles by assigning the role to an individual Co-Worker. To do this you should:- :# Launch Administration | Hornbill...")
- 15:29, 14 April 2015 Jamesa talk contribs deleted page Service Manager Guided Tour (content was: "{{#ev:youtube|cOvlGdn1VDU}} This video covers the following features: * 00:00 Introduction and Overview * 01:18 Self Service incl. My Assets * 03:55 Requests ** 04:38 Request List ** 07:27 Emails ** 09:17 Logging Requests ** 11:40 Heads...")
- 15:25, 14 April 2015 Jamesa talk contribs deleted page Set up Service Manager teams and add Co-workers (content was: "In Service Manager groups of Co-workers with similar roles need be brought together into teams so they can carry out shared activities. To set up these teams you will need to:- :# Decide what teams are needed fo...")
- 15:21, 14 April 2015 Jamesa talk contribs deleted page Set up a Service (content was: "You need to have a specific role in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. :# Select the Service Desk File:Service_Desk....")
- 15:17, 14 April 2015 Jamesa talk contribs deleted page What is Service Manager? (content was: " ''Service Manager'' is a powerful next generation service management solution that enables teams to collaborate, share ideas, and solve problems, anytime, anywhere. ''Service Manager'' runs on the foundations of Hornbill’s collaborati...")
- 15:09, 14 April 2015 Jamesa talk contribs deleted page Set up Asset types (content was: "In ''Service Manager'' you can set up or remove Asset types if you have the ''Configuration Manager'' role. To do this:- :# On the navigation bar select Asset Management File:Asset_Manager_-_Setting-5.p...")
- 15:08, 14 April 2015 Jamesa talk contribs deleted page Getting Started with Service Manager for Admins (content was: "File:Service_Desk.png File:Design - Setting-7.png If you have ''Service Manager'', here is a list of actions that you will need to take to prepare it for use by your colleagues:- * Set_up_Service_Manager_teams_and_a...")
- 15:05, 14 April 2015 Jamesa talk contribs deleted page What is Time Spent? (content was: "When a Co-worker is working on a request in Service Manager and completes an What_ar..." (and the only contributor was "NeilF"))
- 15:05, 14 April 2015 Jamesa talk contribs deleted page In Service Manager, What are members? (content was: "In Service Manager you can associate Co-workers to a Request who have a role relating ..." (and the only contributor was "NeilF"))
- 15:03, 14 April 2015 Jamesa talk contribs deleted page What are teams? (content was: "A team is one or more Co-Workers who perform a specific function within ''Service Manager''. An administrator can set up new teams and add or remove individual Co-workers to these t...")
- 14:41, 14 April 2015 Jamesa talk contribs deleted page What is a Dashboard? (content was: " Dashboard '''Dashboards''' The standard definition of a Dashboard is ‘A graphical representation of overall IT service performance and availability’. Service Manager has the abi...")
- 14:39, 14 April 2015 Jamesa talk contribs deleted page What can I do in a workspace? (content was: "Collaborate! The core of a workspaces is an activity stream, and you can perform all of the collaborative functions that it provides. Workspace owners can also and remove workspace members, and delete t...")
- 14:25, 14 April 2015 Jamesa talk contribs deleted page How do I Update a request? (content was: "Go to the request list and find the request you need and open it. If the request is using a workflow then you see the What_is_the_Heads_up_..." (and the only contributor was "NeilF"))
- 14:24, 14 April 2015 Jamesa talk contribs deleted page What is the Action bar? (content was: "When using ''Service Manager'', The Action bar is the series of icons above the ‘add a comment’ box on an open request. It can be used to take a variety of actions including:- :* Post an update :* Attach files :* Link requests togeth...")
- 14:15, 14 April 2015 Jamesa talk contribs deleted page Creating Requests (content was: "Traditionally Service management tools force you into capturing a certain type of request from its inception. Hornbill Service Manager looks at a more flexible app..." (and the only contributor was "Jasonp"))
- 14:14, 14 April 2015 Jamesa talk contribs deleted page Create yourself and your deputy administrators (content was: "You will be logged into Hornbill using the initial login supplied to you. This login is a master admin login for your instance, to let you get started. Once you have created a user with your own name as a ''SysAdminRole'', you should use...")
- 14:13, 14 April 2015 Jamesa talk contribs deleted page Create requests from workspaces in Hornbill (content was: "Using Collaboration it’s easy for you to create a request from any post if you are a Co-worker and have Service Manager installed:- :# Any posts (but not comments) have the option to ‘raise a request’ :# If you select this a new re...")
- 15:53, 9 April 2015 Jamesa talk contribs uploaded File:ContactList.png
- 14:36, 9 April 2015 Jamesa talk contribs uploaded File:IncidentBoard.png
- 14:12, 9 April 2015 Jamesa talk contribs uploaded File:MyWorkspaces.png
- 14:01, 9 April 2015 Jamesa talk contribs uploaded File:Mailbox.png
- 13:37, 9 April 2015 Jamesa talk contribs deleted page Wikihelp (content was: "__notoc__Home > Wikihelp ==Introduction== Get the most from the Hornbill Wiki. In this article, you will learn how to: :*Register as a Hornbill Wiki user and validate your email address :*Find the information you need to...")
- 13:14, 9 April 2015 Jamesa talk contribs uploaded File:ShareDocument.png
- 13:02, 9 April 2015 User account Rickyf talk contribs was created
- 12:02, 9 April 2015 Jamesa talk contribs uploaded File:BoardsLanding.png
- 11:31, 9 April 2015 Jamesa talk contribs uploaded File:Adaptivelayout.png
- 11:19, 9 April 2015 Jamesa talk contribs uploaded File:AddConversation.png
- 17:36, 8 April 2015 Gerry talk contribs uploaded File:Workspace unread.png
- 17:36, 24 March 2015 Jamesa talk contribs deleted page Create requests from Self Service in Service Manager (content was: "As a Co-worker with access to Self Service in ''Service Manager'', have the ability to create a new request by following the steps below:- :# Launch Self Service by selecting Self Service on the Navigation bar :# Select ‘create a new r...")
- 17:30, 24 March 2015 Jamesa talk contribs moved page Create a Problem Request to Problem Request without leaving a redirect
- 17:11, 24 March 2015 Jamesa talk contribs moved page Create a Change Request to Change Request without leaving a redirect
- 17:04, 24 March 2015 Jamesa talk contribs deleted page What is Customer Manager? (content was: "File:Contact.png ''Customer Manager'' is an application that allows you to create and maintain your vital information about your customer organisations including individual contacts within that organisation. You can collaborate withi...")
- 16:55, 24 March 2015 Jamesa talk contribs deleted page Workflow - Nodes and Lines (content was: "Individual Workflow diagrams are made up two components:- :# '''Nodes''' - These are process operations that you can configure to carry out What_are_Activities? |a..." (and the only contributor was "NeilF"))
- 16:35, 24 March 2015 Jamesa talk contribs deleted page Workflow - Setting up, Editing or Deleting (content was: "This section covers how create, update or delete workflow :# '''Setting up''' - When you create a new stage, a new workflow is created for..." (and the only contributor was "NeilF"))
- 15:28, 24 March 2015 Jamesa talk contribs deleted page What is workflow? (content was: "Hornbill has the ability to standardise and automate your business processes. You can define a logical sequence of activities (either manual or automated) in a workflow that can then repeated reliably each time. The process defined in a ...")
- 15:03, 24 March 2015 Jamesa talk contribs deleted page Set up Document Manager Libraries and Tags (content was: "Document Manager allows you upload and manage documents in either in your own libraries (My Libraries) or in Libraries which are shared with other What_ar...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager for Admins (content was: "File:Library.png File:Design - Setting-7.png If you have ''Document Manager'', then you can do a one thing to prepare it for use by your colleagues:- * Set_up_Document_Manager_Libra...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager (content was: "''Document Manager'' allows you to be more in control of your documents and collaborate with others where ever they are. You can uploa..." (and the only contributor was "NeilF"))
- 14:40, 24 March 2015 Stepheng talk contribs changed group membership for AbdiH from (none) to administrator and bureaucrat
- 13:43, 25 February 2015 User account AbdiH talk contribs was created
- 21:35, 17 February 2015 Jamesa talk contribs deleted page How do I get Desktop Notifications (content was: "If you are running Chrome or Safari, you can receive desktop notifications, that is, you will get a popup whenever a Notification is set from Hornbill, even when you ..." (and the only contributor was "Nickv"))
- 21:32, 17 February 2015 Jamesa talk contribs deleted page What are response and resolution times? (content was: "In ''Service Manager'' the time taken to undertake processing a request can be measured against a target set by ..." (and the only contributor was "NeilF"))
- 21:31, 17 February 2015 Jamesa talk contribs deleted page Create an Activity (content was: "{{#ev:youtube|MqtN8y3exAw|400|right}} You can set up a manual activity by selecting the ‘My Activities’ option on the Collaboration app 12px| Collaboration and then ‘Add Activit...")
- 21:25, 17 February 2015 Jamesa talk contribs deleted page What is the timeline in a request? (content was: "A timeline is found in a request if you use ''Service Manager''. It is a list of one or more posts about a request. They are displayed in the order they were created with the most rec...")
- 21:23, 17 February 2015 Jamesa talk contribs deleted page What do I get as defaults for Service Manager? (content was: "For a newly installed ''Service Manager'' you will get:- :# Some processes :# Dashboards :# A default mailbox :# What_Service_Manager_Rol...")
- 21:19, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Incident process(with Timers)? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to Ser..." (and the only contributor was "NeilF"))
- 21:18, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Change Process? (content was: "The example Hornbill Change Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Cha..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Problem Process? (content was: "The example Hornbill Problem Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Pr..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What Sample workflows are available? (content was: "A new instance of Hornbill that has ''Service Manager'' installed is shipped with 5 '''sample''' workflows which can either be used 'as is' or modified to suit your own processes. They...")
- 17:39, 17 February 2015 Jamesa talk contribs deleted page What is Guest Access to Hornbill? (content was: "''Guest Access'' to Hornbill allows your customers to help themselves to services and resources that you provide. Contacts will be able to register and maintain their..." (and the only contributor was "NeilF"))
- 17:03, 17 February 2015 Jamesa talk contribs moved page Users, Roles, & Groups to Users, Roles, & Organisation without leaving a redirect
- 17:02, 10 February 2015 Danielr talk contribs deleted page Technical Considerations (wrong page name)
- 14:16, 8 February 2015 Gerry talk contribs uploaded File:Hornbill-Implementation-Flow.jpg
- 14:15, 8 February 2015 Gerry talk contribs deleted page File:Hornbill-Implementation-Flow.jpg
- 14:13, 8 February 2015 Gerry talk contribs uploaded File:Hornbill-Implementation-Flow.jpg
- 18:07, 5 February 2015 Jamesa talk contribs deleted page Single Sign On (content was: "#REDIRECT Single Sign On with SAML 2.0" (and the only contributor was "Gerry"))
- 10:48, 4 February 2015 Jasonp talk contribs uploaded File:Hornbill Wiki3.png
- 10:43, 4 February 2015 Jasonp talk contribs uploaded File:Hornbill Wiki.png
- 14:11, 3 February 2015 Jamesa talk contribs moved page Progressive Capture to Progressive Capture Workflow without leaving a redirect
- 14:05, 3 February 2015 Jamesa talk contribs deleted page Workflow - Concepts (content was: "The use of Workflow in Hornbill is designed to be easy to use so it has a number of key concepts you need to understand when you create or modi..." (and the only contributor was "NeilF"))
- 14:04, 3 February 2015 Jamesa talk contribs deleted page Workflow - Editing tips (content was: "When creating a new workflow its good practice to:- :* '''Design your workflow''' - Gather requirements, inputs and expected outcomes then consider creating a process diagram first :* '''Stages''' - Break process ...")
- 13:29, 3 February 2015 Jamesa talk contribs deleted page How do I change how Progressive capture works? (content was: "{{#ev:youtube|LrHMBnO3ohQ|400|right}} Progressive capture collects required information via a number of small forms. As an administrator in ''Service Manager'' you can define what order these happen in and a...")
- 12:51, 3 February 2015 Jamesa talk contribs moved page What is progressive capture? to Progressive Capture without leaving a redirect
- 12:33, 3 February 2015 Jamesa talk contribs deleted page Create requests from a phone call (content was: "On Service Manager select option request list and then the ‘Raise new’ button. Select request and use What..." (and the only contributor was "NeilF"))
- 12:32, 3 February 2015 Jamesa talk contribs deleted page Getting Started with Service Manager (content was: "If you have ''Service Manager'', here are a few things to try out. 1. Firstly '''create some requests''' by:- :* By a support analyst ..." (and the only contributor was "NeilF"))
- 11:25, 3 February 2015 Stepheng talk contribs deleted page Test (content was: "." (and the only contributor was "Stepheng"))
- 12:08, 2 February 2015 Jasonp talk contribs moved page Activities to My Activities without leaving a redirect
- 12:07, 2 February 2015 Jasonp talk contribs moved page What are Activities? to Activities without leaving a redirect
- 11:17, 2 February 2015 Stepheng talk contribs changed group membership for Danielr from (none) to administrator and bureaucrat
- 12:20, 30 January 2015 Jasonp talk contribs uploaded File:Wiki Help.png
- 10:38, 30 January 2015 Jasonp talk contribs uploaded File:Notifications.png
- 10:34, 30 January 2015 Jasonp talk contribs uploaded File:Navigation side bar.png
- 10:24, 30 January 2015 Jasonp talk contribs moved page Talk:What are Conversations? to Talk:Conversations without leaving a redirect
- 10:24, 30 January 2015 Jasonp talk contribs moved page What are Conversations? to Conversations without leaving a redirect
- 16:07, 29 January 2015 User account Danielr talk contribs was created
- 14:48, 29 January 2015 Jamesa talk contribs moved page Creating Co-workers to Users without leaving a redirect
- 14:13, 29 January 2015 Jamesa talk contribs moved page How do I add, modify or remove roles? to Roles without leaving a redirect
- 14:12, 29 January 2015 Jamesa talk contribs deleted page What are Roles? (content was: "Roles are a set of rights that are given to Co-workers to enable them to work with Hornbill. A set of default roles is provided for a new instance. Everybody should be assigned a '''user role''' when their admin...")
- 13:42, 29 January 2015 Jasonp talk contribs uploaded File:Home Icon.png
- 13:38, 29 January 2015 Jasonp talk contribs uploaded File:Doc bullet.png
- 13:18, 29 January 2015 Jasonp talk contribs uploaded File:New bullet.png
- 12:55, 29 January 2015 Jasonp talk contribs uploaded a new version of File:SocialWorkforce icon.png
- 12:28, 29 January 2015 Jasonp talk contribs uploaded File:Hornbill transparent astro.png
- 12:21, 29 January 2015 Jasonp talk contribs uploaded File:Youtube small logo.png
- 12:18, 29 January 2015 Jasonp talk contribs uploaded File:Youtube1.jpg
- 12:15, 29 January 2015 Jasonp talk contribs deleted page File:Hyoutube.jpg
- 12:14, 29 January 2015 Jasonp talk contribs uploaded File:Hyoutube.jpg
- 11:55, 29 January 2015 Jasonp talk contribs uploaded File:Hornbill logo lrg.png
- 11:55, 29 January 2015 Jasonp talk contribs uploaded File:Hlinkin.png
- 11:48, 29 January 2015 Jasonp talk contribs uploaded File:Htwitter.png
- 11:46, 29 January 2015 Jasonp talk contribs uploaded File:Facebook.png
- 13:57, 23 January 2015 Jasonp talk contribs moved page What Document Manager Roles exist? to Library Roles without leaving a redirect
- 13:52, 23 January 2015 Jasonp talk contribs moved page What are Tags? to Tag Management without leaving a redirect
- 13:51, 23 January 2015 Jasonp talk contribs moved page What are Libraries? to Library Management without leaving a redirect
- 13:50, 23 January 2015 Jasonp talk contribs moved page What is My Library? to My Library without leaving a redirect
- 12:46, 23 January 2015 Jasonp talk contribs moved page What is Document Manager? to Document Manager without leaving a redirect
- 12:46, 23 January 2015 Jasonp talk contribs deleted page Document Manager (Deleted to make way for move from "What is Document Manager?")
- 11:55, 23 January 2015 Jasonp talk contribs uploaded File:Document Manager no Border3.png
- 11:54, 23 January 2015 Jasonp talk contribs deleted page File:Document Manager no Border.png
- 11:53, 23 January 2015 Jasonp talk contribs uploaded a new version of File:Document Manager no Border.png (Reverted to version as of 11:51, 23 January 2015)
- 11:53, 23 January 2015 Jasonp talk contribs deleted page File:Document Manager no Border.png (Deleted old revision 20150123115115!Document_Manager_no_Border.png)
- 11:52, 23 January 2015 Jasonp talk contribs uploaded a new version of File:Document Manager no Border.png
- 11:51, 23 January 2015 Jasonp talk contribs uploaded a new version of File:Document Manager no Border.png
- 11:48, 23 January 2015 Jasonp talk contribs uploaded File:Document Manager no Border.png
- 11:37, 23 January 2015 Jasonp talk contribs uploaded File:App Icon Full no border.png
- 11:35, 23 January 2015 Jasonp talk contribs deleted page File:App Icon Full no buttons..png
- 11:35, 23 January 2015 Jasonp talk contribs deleted page File:App Icon Full.png
- 11:06, 23 January 2015 Jasonp talk contribs uploaded File:App Icon Full no buttons..png
- 10:58, 23 January 2015 Jasonp talk contribs uploaded File:App Icon Full.png
- 16:44, 22 January 2015 Jamesa talk contribs moved page What is a Post? to Posts without leaving a redirect
- 16:39, 22 January 2015 Jamesa talk contribs deleted page Following People (content was: "You can keep track of posts from your colleagues or Co-workers on their ‘My Buzz’ by following them. Just find them by searching for them in Co-workers and selecting the ''follow'' option. When they What_i...")
- 16:31, 22 January 2015 Jamesa talk contribs uploaded a new version of File:ServiceManagerIcon.png
- 16:26, 22 January 2015 Jamesa talk contribs uploaded File:ServiceManagerIcon.png
- 16:16, 22 January 2015 Jamesa talk contribs moved page What are Organisations? to Organizations without leaving a redirect
- 16:16, 22 January 2015 Jamesa talk contribs deleted page How to Add, Delete or Amend an Organisation (content was: "Organisations can be maintained in 2 places within Hornbill:- :# In Collaboration under Organisations :# In ''Customer Manager'' app (if you have it installed) :To add a new Org...")
- 16:12, 22 January 2015 Jamesa talk contribs deleted page Post some updates on an Organisation (content was: "When using ''Customer Manager'' you can post updates about an organisation. Other users of Customer Manager can comment or like the posts. For ...")
- 15:47, 22 January 2015 Jamesa talk contribs deleted page What are Contacts? (content was: "#REDIRECT Contacts" (and the only contributor was "Jamesa"))
- 15:25, 22 January 2015 Jamesa talk contribs deleted page What Customer Manager Roles exist? (content was: "People using Customer Manager will have specific roles (with associated rights). For a new instance the following ..." (and the only contributor was "NeilF"))
- 15:23, 22 January 2015 Jamesa talk contribs deleted page Create requests to log Service requests (content was: "In ''Service Manager'' , Requests are used to create Service requests. A Service request can be created in one of the following ways:- :# Create_req...")
- 15:23, 22 January 2015 Jamesa talk contribs deleted page Create requests to log Incidents (content was: "In ''Service Manager'' , Requests are used to create Incidents. A request can be created in one of the following..." (and the only contributor was "NeilF"))
- 15:09, 22 January 2015 Jamesa talk contribs deleted page Getting going with Service Manager (content was: "After doing the initial set up in Getting started here are our some more areas to discover:- :# '''Create a Change or Problem''' reques...")
- 15:06, 22 January 2015 Jamesa talk contribs deleted page What are Users? (content was: " A user is anyone who can interact with Hornbill. There are 2 types of users:- * Co-Worker who has the ability to collaborate with Apps made available to them * Contact who has limited ability to request servic...")
- 14:56, 22 January 2015 Jamesa talk contribs deleted page How do I find Organisations and Contacts? (content was: "You can find Organisations in a number of ways including:- ''By Searching'' – In the search box at the top of each screen select Organisations from the pick list and then type in the organisation name. You can use an ‘*’ after the...")
- 14:55, 22 January 2015 Jamesa talk contribs deleted page Should I create Co-workers or Contacts? (content was: "Co-workers and Contacts are two different types of users of Hornbill. Co-workers work within Hornbill and can actively collaborate while Contacts are external to Hornbill and can access s...")
- 14:49, 22 January 2015 Jamesa talk contribs deleted page How do I Set up Contacts? (content was: "Contacts can be added using the Contacts option in Collaboration. Then:- :# Check the contact you want does not al..." (and the only contributor was "NeilF"))
- 14:23, 22 January 2015 Jamesa talk contribs moved page What are Contacts? to Contacts
- 13:59, 22 January 2015 Jamesa talk contribs moved page Create requests from an email to Email Request without leaving a redirect
- 13:21, 22 January 2015 Jamesa talk contribs moved page How can I set up an email template to automate responses? to Email Templates without leaving a redirect
- 13:01, 22 January 2015 Jamesa talk contribs deleted page How can I setup the translations of the labels in Hornbill? (content was: "{{#ev:youtube|VMajgOGRTME|400|right}} By default all labels are stored in English. If you are an administrator, for each application you can set up translations for all existing labels in the Hornbill Administration by...")
- 12:51, 22 January 2015 Jamesa talk contribs moved page Language translation within Hornbill to Language without leaving a redirect
- 12:25, 22 January 2015 Jasonp talk contribs uploaded File:Co-Worker.png
- 12:19, 22 January 2015 Jasonp talk contribs deleted page File:06a. Going to a colleague.png
- 12:05, 22 January 2015 Jasonp talk contribs moved page What are Co-Workers? to Co-Workers
- 13:44, 21 January 2015 Jamesa talk contribs deleted page File:47c. Change 2 activity.png
- 13:23, 21 January 2015 Jamesa talk contribs moved page Getting Going to The Basics without leaving a redirect
- 16:50, 19 January 2015 Jamesa talk contribs deleted page How can I configure my company email server to work with Service Manager? (content was: "Please see Setting up email for how to do this" (and the only contributor was "NeilF"))
- 13:40, 19 January 2015 Jamesa talk contribs deleted page What is Hornbill? (content was: "Hornbill is a powerful solution that enables teams to collaborate, share ideas, solve problems, anytime, anywhere. The capabilities of the collaboration heart of the solution can be augmented with the addition of applications like ones f...")
- 17:57, 13 January 2015 Jamesa talk contribs deleted page How do I launch Hornbill Administration? (content was: "You can access Hornbill Administration at <nowiki>https://admin.hornbill.com/<instance-name></nowiki>' You will be asked for your credentials - enter: * Your account name * Your password")
- 16:06, 13 January 2015 Jamesa talk contribs deleted page What is Hornbill Administration? (content was: "''Hornbill Administration'' is an application to be used to administer an instance of Hornbill by a user who has Admin role and rights. If you have that role assigned then ...")
- 15:31, 13 January 2015 Jamesa talk contribs moved page Installing Apps to App Store without leaving a redirect
- 15:29, 13 January 2015 Jamesa talk contribs deleted page What is the App Store? (content was: "All Apps (except the collaboration core which comes with Hornbill) have to be installed from the App Store by an administrator. Each App is a licensed product. The App Store can be acces...")
- 15:13, 13 January 2015 Jamesa talk contribs deleted page Getting Started with Customer Manager for Admins (content was: "File:Co-worker.png File:Design - Setting-7.png If you have ''Customer Manager'', then you can do a couple of things to prepare it for use by your colleagues:- :# Form Designer |Amend the...")
- 15:13, 13 January 2015 Jamesa talk contribs deleted page Getting Started - Administrator (content was: "You need to do a few things before you get others in your organisation to join you on Hornbill and start collaborating Please carry out the following steps:- :# '''Discover Hornbill Administration''' - Most of t...")
- 15:10, 13 January 2015 Jamesa talk contribs deleted page Getting going (for Administrators) (content was: "File:Design_-_Setting-7.png After doing the initial set up in Getting started, here are our some more areas to discover:- :# Do you need to translate or change any of the labels in What_is_H...")
- 14:59, 13 January 2015 Jamesa talk contribs deleted page In Customer Manager, How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:design.png option available. If you se...")
- 14:57, 13 January 2015 Jamesa talk contribs deleted page In Service Manager, How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:design.png option available. If you se...")
- 14:52, 13 January 2015 Jamesa talk contribs moved page Can data entry forms be changed? to Form Designer without leaving a redirect
- 14:18, 13 January 2015 Jamesa talk contribs deleted page How can I use the form designer to change forms? (content was: "In Hornbill it’s possible for you to modify data entry forms using a forms designer. For a new instance, if you have the ‘Form Designer’ role, you will have the File:des...")
- 15:22, 12 January 2015 Jamesa talk contribs deleted page What is an App? (content was: " An App is an Application with specific business function that runs on the Hornbill platform. Each App is licensed individually and can be installed by an administrator from the [[What_is_the_App_Store? |App Store]...")
- 15:14, 12 January 2015 Jamesa talk contribs deleted page In Customer Manager, What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 15:11, 12 January 2015 Jamesa talk contribs deleted page Getting Started with Customer Manager (content was: "Organisations are groups of contacts who are usually your customers. What_is_Customer_Manager? |''Customer Mana..." (and the only contributor was "NeilF"))
- 14:52, 12 January 2015 Jamesa talk contribs uploaded File:Hornbill icon.png
- 14:51, 12 January 2015 Jamesa talk contribs uploaded File:Admin icon.png
- 14:48, 12 January 2015 Jamesa talk contribs uploaded File:Appstore icon.png
- 14:26, 12 January 2015 Jamesa talk contribs deleted page Why should I join a workspace? (content was: "If you are not a workspace member, you can at best only look at its contents - you cannot contribute to it. Joining workspaces is key to collaboration. It brings you the following benefits:- * You can contribute - What_is_a_Post? |po...")
- 14:26, 12 January 2015 Jamesa talk contribs deleted page Hornbill Guided Tour (content was: "{{#ev:youtube|A973Hbgn3dU}} This video covers the following features: * 00:00 Introduction * 00:28 Users * 01:16 Activity streams * 05:00 Notifications * 05:50 News ..." (and the only contributor was "Nickv"))
- 14:24, 12 January 2015 Jamesa talk contribs deleted page Asset Capture (content was: "The Asset Capture form provides the ability to associate an asset to a request when the request is being raised. == Search All Assets == The Search All Assets is..." (and the only contributor was "Jamesa"))
- 14:22, 12 January 2015 Jamesa talk contribs deleted page Are there any Technical Requirements? (content was: "To use Hornbill you need to use a supported internet browser. The following are supported:- :* Internet explorer – Version 10 or above :* C..." (and the only contributor was "NeilF"))
- 14:22, 12 January 2015 Jamesa talk contribs deleted page FAQs (content was: " 32px '''''Hornbill - Collaboration''''' What is Hornbill? Are there any Technical Requirements? What are Users? What_are_Co-Workers? | What are C...")
- 14:19, 12 January 2015 Jamesa talk contribs deleted page Hornbill Main Index (content was: " FAQs Getting Started - Administrator Create_yourself_and_your_deputy_administrators Installing_Apps Should I create Co-workers or Contacts? ..." (and the only contributor was "NeilF"))
- 14:19, 12 January 2015 Jamesa talk contribs deleted page What do I get as default settings for Collaboration? (content was: " For a newly installed instance you will get:- :# Collaboration App :# Access to Hornbill on the move with Hornbill Mobile :# Default Roles :# A 'W...")
- 13:46, 12 January 2015 Jamesa talk contribs moved page Set up Guest Access for contacts to Guest Access without leaving a redirect
- 13:44, 12 January 2015 Jamesa talk contribs moved page What is a Service? to Services without leaving a redirect
- 13:07, 12 January 2015 Jamesa talk contribs deleted page Getting going with Service manager (for Administrators) (content was: "After doing the key set up tasks, explore some other capabilities of ''Service Manager''. Explore how you :- :# How_can_I_set_up_or_change_a_workflow_p...")
- 16:03, 9 January 2015 Jasonp talk contribs uploaded File:Service Manager icon.png
- 15:57, 9 January 2015 Jasonp talk contribs uploaded File:Applications-for-all.png
- 13:56, 9 January 2015 Jasonp talk contribs uploaded File:SocialWorkforce icon.png
- 14:32, 8 January 2015 Stepheng talk contribs changed group membership for Stevenb from (none) to administrator and bureaucrat
- 14:17, 8 January 2015 Jamesa talk contribs moved page "How To" Guides for Administration to How-To Guides for Administration without leaving a redirect
- 14:14, 8 January 2015 Jamesa talk contribs deleted page Category:Administration - How To (content was: "Category:Administration" (and the only contributor was "Jamesa"))
- 12:17, 8 January 2015 User account Stevenb talk contribs was created
- 16:36, 7 January 2015 Jasonp talk contribs uploaded File:Coffee-maker-xxl.png
- 16:34, 7 January 2015 Jasonp talk contribs uploaded File:Printer-xxl.png
- 16:31, 7 January 2015 Jasonp talk contribs uploaded File:Application icon meeting.png
- 16:28, 7 January 2015 Jasonp talk contribs uploaded File:Phone-icon-hi-300x300.png
- 16:19, 7 January 2015 Jasonp talk contribs uploaded File:Camera film.png
- 14:56, 7 January 2015 Jamesa talk contribs deleted page Overview video (content was: "{{#ev:youtube|F-iStWxw928}}")
- 14:53, 7 January 2015 Jamesa talk contribs deleted page Hornbill User Assistance Home Page Conditional (content was: " == Welcome to Hornbill – the business collaboration solution that works for you. == You are looking at Hornbill’s User Assistance home page. This will help you ..." (and the only contributor was "Nickv"))
- 16:53, 5 January 2015 Jamesa talk contribs deleted page What are Problems? (content was: " Problems '''Problems''' The standard definition of a problem is ‘A cause of one or more Incidents’’. In What_is_Service_Manager? |''Se..." (and the only contributor was "NeilF"))
- 16:33, 5 January 2015 Jamesa talk contribs deleted page What are Incidents? (content was: " Incidents '''Incidents''' The standard definition of an Incident is ‘An unplanned interruption to an IT service or reduction in the quality of an IT service’. Any request reported maybe an incident. What_is_...")
- 13:29, 4 January 2015 User account Victor talk contribs was created
- 01:15, 20 December 2014 Gerry talk contribs deleted page SSO Example Config Microsoft ADFS 2.0 for Users (content was: "#REDIRECT SSO Example Config Microsoft ADFS 2.0 for User Accounts" (and the only contributor was "Gerry"))
- 01:14, 20 December 2014 Gerry talk contribs deleted page SSO Example Config Microsoft ADFS 2.0 (content was: "#REDIRECT SSO Example Config Microsoft ADFS 2.0 for Users" (and the only contributor was "Gerry"))
- 01:13, 20 December 2014 Gerry talk contribs moved page SSO Example Config Microsoft ADFS 2.0 for Users to SSO Example Config Microsoft ADFS 2.0 for User Accounts
- 01:10, 20 December 2014 Gerry talk contribs moved page SSO Example Config Microsoft ADFS 2.0 to SSO Example Config Microsoft ADFS 2.0 for Users
- 14:12, 18 December 2014 Jamesa talk contribs deleted page What is a Workspace? (content was: "#REDIRECT Workspaces" (and the only contributor was "Jamesa"))
- 14:07, 18 December 2014 Jamesa talk contribs moved page What is a Workspace? to Workspaces
- 13:53, 18 December 2014 Jamesa talk contribs deleted page Can I change owner, name or description of a workspace? (content was: "If you are a Co-worker and an owner (creator) of a workspace then after it has been setup then go to the workspace..." (and the only contributor was "NeilF"))
- 13:52, 18 December 2014 Jamesa talk contribs deleted page How can I change owner, name or description of a workspace? (content was: "If you are a Co-worker and an owner (creator) of a workspace then after it has been setup then go to the workspace..." (and the only contributor was "NeilF"))
- 13:47, 18 December 2014 Jamesa talk contribs deleted page How can I tell who owns a workspace? (content was: "The workspace owner is show in the list of My Workspaces and Public Workspaces.")
- 13:33, 18 December 2014 Jamesa talk contribs deleted page Joining workspaces (content was: "You can join a workspace from the list of Public Workspaces, on the right of the Workspaces page. You can either join one directly from the list by using the Join link below it, or by going into the workspace ...")
- 13:32, 18 December 2014 Jamesa talk contribs deleted page Workspace Types (content was: " Workspaces can either be Public or Private. A ''Public'' workspace is visible to everyone. It appears in the list of Public Workspaces, an..." (and the only contributor was "Nickv"))
- 13:28, 18 December 2014 Jamesa talk contribs deleted page How do I create a workspace? (content was: "You can create a workspace using the link above the Workspaces List, which you can get to from the ''Workspaces'' option from the Collaboration menu item in the Navigation Bar. You can add other ...")
- 13:26, 18 December 2014 Jamesa talk contribs deleted page Creating initial workspaces (content was: "Workspaces are at the heart of Hornbill. They are key to collaboration, so it is important that users are helped to understand how to use them as quickly as possible. In a newly set up i...")
- 13:19, 18 December 2014 Jamesa talk contribs deleted page Why can I sometimes not post in a workspace? (content was: "You can only post, comment, and generally take part in a workspace if you are member. If you can't do those things, you are not a member, and you need to ...")
- 12:34, 18 December 2014 Jamesa talk contribs deleted page Why can’t I see some workspaces? (content was: "You cannot see a Private workspace, unless you are member of that workspace. So if you can't see it, and you know that it exists, it must be Private (Closed or Secret). If you want access, ask the workspace's owner i...")
- 15:29, 16 December 2014 Jamesa talk contribs deleted page Request List Video (content was: "{{#ev:youtube|KWMiD0l54vE|400|center}}" (and the only contributor was "Jamesa"))
- 13:55, 16 December 2014 Jamesa talk contribs moved page Using the Request list - Assigning, Adding, Viewing, Filtering, Sorting, Searching, Printing and Exporting to Request List Customization without leaving a redirect
- 13:25, 16 December 2014 Jamesa talk contribs deleted page Set up Default operational hours (content was: "Default operational hours need to be defined so that response and resolution timers can be measured accurately. Currently these are set to 09:00 to 17:30 (GMT), Monda..." (and the only contributor was "NeilF"))
- 12:46, 16 December 2014 Jamesa talk contribs deleted page What is the Control bar? (content was: "The control bar is at the top right of all Hornbill pages. From there you can access resources like:- :*Personal language settings :*Review notifications :*Access your individual profile and s...")
- 12:38, 16 December 2014 Jamesa talk contribs deleted page What are different parts of the display called? (content was: "A Hornbill page is made up of various components. The 2 main components common to all pages are the Control and Navigation bar. :*The What_..." (and the only contributor was "NeilF"))
- 12:29, 16 December 2014 Jamesa talk contribs moved page How do I follow people? to Following People without leaving a redirect
- 16:51, 2 December 2014 Stepheng talk contribs changed group membership for Jasonp from (none) to administrator and bureaucrat
- 16:49, 2 December 2014 User account Jasonp talk contribs was created
- 00:12, 1 December 2014 Gerry talk contribs moved page Single Sign On to Single Sign On with SAML 2.0
- 17:43, 21 November 2014 Jamesa talk contribs deleted page What are workspaces for? (content was: "Workspaces are designed to make it easy for your employees to collaborate, on business related topics across your organisation. The objective is to allow you to brin..." (and the only contributor was "Nickv"))
- 17:14, 21 November 2014 Jamesa talk contribs moved page Self Service? to Self Service without leaving a redirect
- 17:14, 21 November 2014 Jamesa talk contribs moved page What is Self Service? to Self Service? without leaving a redirect
- 16:58, 21 November 2014 Jamesa talk contribs moved page Boards to My Boards without leaving a redirect
- 21:41, 14 November 2014 Jamesa talk contribs deleted page Apps and Roles (content was: "If users can't see everything they expect to see in the navigation bar, it will because either * the the relevant app isn't installed yet, or * the user doesn't have the relevant role...")
- 20:58, 14 November 2014 Jamesa talk contribs deleted page What are you going to create a request about? (content was: "''Service Manager'' can help you to get things you need to do your job, quickly, simply and consistently. If you don’t know how to do ..." (and the only contributor was "NeilF"))
- 17:25, 14 November 2014 Jamesa talk contribs deleted page What is the Request list toolbar ? (content was: "The Request list toolbar is the grey horizontal bar at the top of a request list when using ''Service Manager''. It can be used to:- :* Add selected requests to board :* Assign selected requests :* Filter th...")
- 16:57, 14 November 2014 Jamesa talk contribs uploaded a new version of File:Information.png (Reverted to version as of 14:00, 17 March 2014)
- 16:56, 14 November 2014 Jamesa talk contribs uploaded a new version of File:Information.png
- 14:37, 12 November 2014 Jamesa talk contribs deleted page What is the Request list? (Author request: content was: "If you have Service Manager and belong to a team, the Requests List is a collection of all types of requests (e.g. Incidents, Service requests etc....)
- 13:39, 5 November 2014 Jamesa talk contribs moved page What are Assets and Asset types? to Asset Types without leaving a redirect
- 12:38, 5 November 2014 Jamesa talk contribs moved page Asset Management to IT Asset Management without leaving a redirect
- 12:37, 5 November 2014 Jamesa talk contribs moved page What are My Assets? to My Assets without leaving a redirect
- 11:58, 29 October 2014 NeilF talk contribs deleted page In Document Manager, What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 11:57, 29 October 2014 NeilF talk contribs deleted page What are members? (content was: "In Customer Manager you can associate Co-workers to an Organisation who have a r..." (and the only contributor was "NeilF"))
- 20:25, 28 October 2014 Jamesa talk contribs moved page What is a News Feed? to News Feed without leaving a redirect
- 13:51, 28 October 2014 Jamesa talk contribs moved page What is a profile? to My Profile without leaving a redirect
- 13:44, 28 October 2014 Jamesa talk contribs deleted page Update My Profile (Author request: content was: "Your Co-Worker profile is your individual workspace where you can:- :* Share your thoughts on My Buzz with other ..." (and the only contributor was "[[Special:Contributi...)
- 11:47, 28 October 2014 Jamesa talk contribs deleted page What is Collaboration? (Author request: content was: " Collaboration is working with others to do a task and to achieve shared goals. Hornbill creates the environment for businesses to work togethe..." (and the only contributor was "[[Special:Contributi...)
- 11:14, 28 October 2014 Jamesa talk contribs deleted page Main PageORIGINAL (Author request: content was: "'''MediaWiki has been successfully installed.''' Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software. == G..." (and the only contributor was "[[Special:Contributi...)
- 14:21, 27 October 2014 Stepheng talk contribs changed group membership for Nickv from bureaucrat and administrator to (none)
- 10:58, 27 October 2014 Stepheng talk contribs changed group membership for Jamesa from (none) to administrator and bureaucrat
- 17:36, 24 October 2014 User account Jamesa talk contribs was created
- 12:59, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process (with timers) - s3.png
- 11:22, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process (with timers) - s2.png
- 11:20, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process (with timers) - s1.png
- 11:17, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process - s3.png
- 11:15, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process - s2.png
- 11:07, 24 October 2014 NeilF talk contribs uploaded a new version of File:EX Incident process - s1.png
- 17:00, 13 October 2014 NeilF talk contribs deleted page How do I launch the Hornbill Administration? (content was: "You can access the Hornbill Administration at https://admin.hornbill.com/ You will be asked for your credentials - enter: * The..." (and the only contributor was "NeilF"))
- 17:00, 13 October 2014 NeilF talk contribs deleted page What is the Hornbill Administration? (content was: "The Hornbill Administration is an application to be used to administer an instance of Hornbill by a user who has Admin W..." (and the only contributor was "NeilF"))
- 16:43, 13 October 2014 NeilF talk contribs deleted page How do I launch the Hornbill Admin tool? (content was: "You can access the Admin Tool at https://admin.hornbill.com/ You will be asked for your credentials - enter: * The URL for your instance (e.g.'' <nowiki>https://live.hornbill.com/instance-name/</now...")
- 16:43, 13 October 2014 NeilF talk contribs deleted page What is the Hornbill Admin tool? (content was: "The Hornbill Admin tool is an application to be used to administer an instance of Hornbill by a user who has Admin role and rights. If you have that role assigned then you ...")
- 11:05, 1 September 2014 NeilF talk contribs uploaded a new version of File:Rename workspace.png (rename workspace)
- 10:46, 1 September 2014 NeilF talk contribs uploaded File:Rename workspace.png (Renaming workspaces)
- 10:53, 21 August 2014 NeilF talk contribs uploaded File:Workspace updates.png (workspace updates)
- 09:04, 18 August 2014 User account HarryS talk contribs was created
- 15:48, 11 August 2014 NeilF talk contribs uploaded a new version of File:Guest access.png (guest access)
- 15:06, 11 August 2014 NeilF talk contribs uploaded a new version of File:Guest access.png (Guest Access)
- 15:05, 11 August 2014 NeilF talk contribs uploaded File:Guest access.png (Guset Access)
- 15:09, 6 August 2014 NeilF talk contribs uploaded File:Delete 2.png (delete)
- 14:10, 6 August 2014 NeilF talk contribs uploaded File:Request categories.png (Request categories)
- 11:53, 22 July 2014 NeilF talk contribs uploaded a new version of File:Comment 2.png (comment)
- 11:45, 22 July 2014 NeilF talk contribs uploaded File:Comment 2.png (Comment)
- 11:32, 10 July 2014 NeilF talk contribs uploaded File:Add to board from request.png (add to board from request)