Difference between revisions of "Service Manager"
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=== [[Asset Management]] === | === [[Asset Management]] === | ||
Asset Management involves the capturing and detailing of information for the assets within your Organization. This includes tracking the ownership, costs, relationships, and life cycle of assets to support the strategic decision making for the IT environment. | Asset Management involves the capturing and detailing of information for the assets within your Organization. This includes tracking the ownership, costs, relationships, and life cycle of assets to support the strategic decision making for the IT environment. | ||
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:* [[Manage Assets]] | :* [[Manage Assets]] | ||
:* [[Asset Types|Manage Asset Types]] | :* [[Asset Types|Manage Asset Types]] | ||
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:* [[Upload Assets CSV|Upload Assets (CSV)]] | :* [[Upload Assets CSV|Upload Assets (CSV)]] | ||
:* [[Database Asset Import]] | :* [[Database Asset Import]] | ||
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===[[Service Portfolio]]=== | ===[[Service Portfolio]]=== | ||
In Service Manager, a Service is used to manage and define an area of the Service Desk that fulfills a particular business need for a customer. This is achieved using a combination of service levels, business process workflows, request routing, and subscriptions to each of the services. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | In Service Manager, a Service is used to manage and define an area of the Service Desk that fulfills a particular business need for a customer. This is achieved using a combination of service levels, business process workflows, request routing, and subscriptions to each of the services. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | ||
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:* Services List | :* Services List | ||
:* Services Access | :* Services Access | ||
:* [[Service Manager Request Types|Request Types]] | :* [[Service Manager Request Types|Request Types]] | ||
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:* Managing a Service | :* Managing a Service | ||
:* [[Request_Catalog|Request Catalog]] | :* [[Request_Catalog|Request Catalog]] | ||
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:* [[Corporate Service Level Agreements]] | :* [[Corporate Service Level Agreements]] | ||
:* [[Service FAQs|FAQs]] | :* [[Service FAQs|FAQs]] | ||
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=== [[Service Manager Reports|Reports]] === | === [[Service Manager Reports|Reports]] === |
Revision as of 20:38, 7 December 2021
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Experimental Features
Hornbill may introduce new features in an experimental state, customers can choose to enable, use and provide feedback on these features. These features are subject to change and or removal.