User contributions
Jump to navigation
Jump to search
- 08:55, 22 April 2014 diff hist +33 My Documents
- 18:57, 21 April 2014 diff hist +65 Supported Languages
- 18:57, 21 April 2014 diff hist +59 Supported Languages
- 18:56, 21 April 2014 diff hist +2 How do I Translate the content of posts and comments?
- 18:55, 21 April 2014 diff hist +577 N How do I Translate the content of posts and comments? Created page with "By default all text entries are stored in English. Every Co-worker can setup the language they want to use in their profiles or by selecting on the f..."
- 18:47, 21 April 2014 diff hist +4 Supported Languages
- 18:47, 21 April 2014 diff hist +1 Supported Languages
- 18:47, 21 April 2014 diff hist +1 Supported Languages
- 18:46, 21 April 2014 diff hist +2 Supported Languages
- 18:46, 21 April 2014 diff hist +408 N Supported Languages Created page with "Hornbill has the powerful capability of being able to translate both the fixed labels within the various applications and the text entries made by [[Wha..."
- 16:41, 21 April 2014 diff hist -29 Workspaces
- 16:41, 21 April 2014 diff hist -18 Workspaces
- 16:40, 21 April 2014 diff hist +55 Workspaces
- 16:37, 21 April 2014 diff hist +1 Workspaces
- 16:37, 21 April 2014 diff hist +52 Workspaces
- 16:35, 21 April 2014 diff hist +224 Workspaces
- 15:54, 17 April 2014 diff hist +28 Document Manager
- 15:45, 17 April 2014 diff hist +9 Document Manager
- 15:45, 17 April 2014 diff hist +39 Document Manager
- 15:43, 17 April 2014 diff hist +475 N Document Manager Created page with "Document Manager is an App that runs on the Hornbill platform that allows Co-workers to manage documents ..."
- 14:58, 17 April 2014 diff hist +33 My Documents
- 14:43, 17 April 2014 diff hist +1,508 N Libraries Created page with "Libraries represent an important way of maximising the knowledge in your business by sharing information. You can define multiple libraries, and document owners can publish th..."
- 11:42, 17 April 2014 diff hist +8 Users
- 11:41, 17 April 2014 diff hist -3 Users
- 11:40, 17 April 2014 diff hist 0 Users
- 11:25, 17 April 2014 diff hist 0 Workspaces
- 08:14, 17 April 2014 diff hist +2 Organizations
- 18:10, 16 April 2014 diff hist +2 Getting Started
- 18:10, 16 April 2014 diff hist +1 Getting Started
- 17:30, 16 April 2014 diff hist +103 Conversations
- 10:52, 16 April 2014 diff hist -87 Workspaces
- 10:52, 16 April 2014 diff hist -30 Workspaces
- 10:50, 16 April 2014 diff hist 0 Workspaces
- 10:50, 16 April 2014 diff hist +49 Workspaces
- 10:47, 16 April 2014 diff hist -25 Workspaces
- 10:47, 16 April 2014 diff hist +476 Workspaces
- 08:55, 16 April 2014 diff hist +41 N File:Heads up display.png 3 stage display of basic incident process current
- 16:28, 15 April 2014 diff hist +53 Manage Assets
- 16:26, 15 April 2014 diff hist +53 Manage Assets
- 16:24, 15 April 2014 diff hist +50 Manage Assets
- 16:16, 15 April 2014 diff hist +2 Service Manager Priorities
- 16:16, 15 April 2014 diff hist +1 Service Manager Priorities
- 16:15, 15 April 2014 diff hist +39 Service Manager Priorities
- 08:31, 15 April 2014 diff hist +4 Hornbill Mobile
- 08:15, 15 April 2014 diff hist +2 Mailbox Rights and Roles
- 08:01, 15 April 2014 diff hist +4 Users
- 17:46, 14 April 2014 diff hist +15 Contacts
- 17:46, 14 April 2014 diff hist +15 Contacts
- 17:14, 14 April 2014 diff hist -5 Hornbill Mobile
- 17:00, 14 April 2014 diff hist -6 Progressive Capture Workflow
- 16:27, 14 April 2014 diff hist 0 Progressive Capture Workflow
- 16:17, 14 April 2014 diff hist 0 Customer Portal
- 16:14, 14 April 2014 diff hist 0 Manage Assets
- 15:21, 14 April 2014 diff hist +18 Mailbox Rights and Roles
- 16:27, 11 April 2014 diff hist +170 Progressive Capture Workflow
- 15:48, 11 April 2014 diff hist +1 Customer Portal
- 15:48, 11 April 2014 diff hist +605 N Customer Portal Created page with "''Service manager'' provides an interface for Co-workers to ask for help in a structured way from the Service desk with..."
- 13:04, 10 April 2014 diff hist +1 Getting Started
- 13:04, 10 April 2014 diff hist +99 Getting Started
- 17:47, 9 April 2014 diff hist +2,184 N Manage Assets Created page with "In Service Manager an asset can be added to the asset register in a number of ways:- :# As a Configuration ..."
- 15:37, 9 April 2014 diff hist -13 Asset Types
- 15:35, 9 April 2014 diff hist +19 N File:Default Asset types.png Default asset types current
- 15:29, 9 April 2014 diff hist +451 N Asset Types Created page with "In ''Service Manager'' an asset is any resource that has value and needs tracking. Assets are grouped together as asset types. Some examples of a..."
- 14:10, 9 April 2014 diff hist -44 Service Manager Priorities
- 14:09, 9 April 2014 diff hist -142 Service Manager Priorities
- 17:58, 8 April 2014 diff hist -10 Service Manager Priorities
- 17:58, 8 April 2014 diff hist +2 Service Manager Priorities
- 17:51, 8 April 2014 diff hist +11 Service Manager Priorities
- 17:50, 8 April 2014 diff hist 0 Service Manager Priorities
- 17:50, 8 April 2014 diff hist +817 N Service Manager Priorities Created page with "You need to have the role of specific role in Service manager to setup or amend services. For a new instance this will role will be the Service D..."
- 09:26, 1 April 2014 diff hist 0 What are Notifications?
- 15:56, 31 March 2014 diff hist +26 Contacts
- 13:38, 31 March 2014 diff hist +1 Getting Started
- 13:38, 31 March 2014 diff hist +2 Getting Started
- 13:37, 31 March 2014 diff hist +3 Getting Started
- 13:37, 31 March 2014 diff hist +10 Getting Started
- 13:36, 31 March 2014 diff hist +153 Getting Started
- 13:12, 28 March 2014 diff hist +14 Hornbill Mobile
- 13:08, 28 March 2014 diff hist +4 Hornbill Mobile
- 13:07, 28 March 2014 diff hist +12 Hornbill Mobile
- 13:06, 28 March 2014 diff hist 0 Hornbill Mobile
- 13:06, 28 March 2014 diff hist +553 Hornbill Mobile
- 12:36, 28 March 2014 diff hist 0 Hornbill Mobile
- 09:58, 28 March 2014 diff hist -1 Users
- 09:57, 28 March 2014 diff hist +160 Users
- 09:54, 28 March 2014 diff hist +101 Users
- 18:33, 27 March 2014 diff hist +130 Progressive Capture Workflow
- 17:56, 27 March 2014 diff hist +1 Progressive Capture Workflow
- 17:56, 27 March 2014 diff hist +89 Progressive Capture Workflow
- 17:52, 27 March 2014 diff hist +454 N Progressive Capture Workflow Created page with "''Service manager'' uses progressive capture to more effectively handle incoming requests so that they can follow the app..."
- 12:36, 27 March 2014 diff hist +34 Getting Started
- 12:32, 27 March 2014 diff hist +651 N Hornbill Mobile Created page with "The Hornbill Mobile app can be installed on compatible phones and tablets to allow you use Hornbill on the move. This includes:- :* See your [[What_is_a..."
- 15:09, 26 March 2014 diff hist +410 N Document Tags Created page with "Tags are labels that can be added to various parts of Hornbill that facilitate browsing and searching to make things easier to find. Currently Tags are ..."
- 15:07, 26 March 2014 diff hist 0 My Documents
- 14:53, 26 March 2014 diff hist +2 My Documents
- 14:53, 26 March 2014 diff hist +8 My Documents
- 14:52, 26 March 2014 diff hist +197 My Documents
- 14:43, 26 March 2014 diff hist +3 My Documents
- 14:39, 26 March 2014 diff hist +20 My Documents
- 14:36, 26 March 2014 diff hist +12 My Documents
- 14:35, 26 March 2014 diff hist +3 My Documents
- 14:34, 26 March 2014 diff hist +625 N My Documents Created page with "My Library is place in Hornbill where you can upload documents that you can then share and collaborate with others. Any standard document type can be us..."
- 14:44, 25 March 2014 diff hist +82 Getting Started
- 14:20, 25 March 2014 diff hist +3 Getting Started
- 14:16, 25 March 2014 diff hist +5 Getting Started
- 14:15, 25 March 2014 diff hist +46 Getting Started
- 14:04, 25 March 2014 diff hist +2 Getting Started
- 14:03, 25 March 2014 diff hist +58 Getting Started
- 14:02, 25 March 2014 diff hist +2 Getting Started
- 14:02, 25 March 2014 diff hist -6 Getting Started
- 11:48, 25 March 2014 diff hist +42 Mailbox Rights and Roles
- 11:06, 25 March 2014 diff hist +9 Getting Started
- 09:42, 25 March 2014 diff hist -4 Main Page
- 09:42, 25 March 2014 diff hist -1 Main Page
- 17:09, 17 March 2014 diff hist -19 Organizations
- 17:04, 17 March 2014 diff hist -16 Contacts
- 17:04, 17 March 2014 diff hist +11 Contacts
- 15:36, 14 March 2014 diff hist +95 Conversations
- 15:16, 14 March 2014 diff hist -99 Main Page
- 12:42, 14 March 2014 diff hist +2 Mailbox Rights and Roles
- 12:42, 14 March 2014 diff hist -259 Mailbox Rights and Roles
- 12:36, 14 March 2014 diff hist -9 Users
- 12:32, 14 March 2014 diff hist +7 Getting Started
- 12:22, 14 March 2014 diff hist 0 Getting Started
- 12:17, 14 March 2014 diff hist +487 N Users Created page with "# Prepare a list of people you want to join as Co-workers (first name, last name) and their email addresses (TBC) # Launch the [[What_is_the_Hornbil..."
- 18:43, 13 March 2014 diff hist +1 Workspaces
- 18:37, 13 March 2014 diff hist +828 N Mailbox Rights and Roles Created page with "Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive request..."
- 12:41, 12 March 2014 diff hist +30 What are Notifications?
- 17:02, 6 March 2014 diff hist -1 My Profile
- 17:00, 6 March 2014 diff hist -11 My Profile
- 16:42, 6 March 2014 diff hist +23 What are Notifications?
- 16:41, 6 March 2014 diff hist +23 My Activities
- 16:15, 6 March 2014 diff hist 0 My Profile
- 16:14, 6 March 2014 diff hist +709 N My Profile Created page with " Every Co-Worker has a profile. A profile contains various information about you and your individual preferences for using [[What_is_Hornbill? |Horn..."
- 15:39, 6 March 2014 diff hist +218 N Conversations Created page with " Conversations are a way to discuss anything between Co-workers. You just need to type in who you want to converse with, a title and a message. Conve..."
- 15:34, 6 March 2014 diff hist +387 N What are Notifications? Created page with " Notifications are a way of keeping touch with updates within Hornbill that you are interested in. These include changes to [[What_is_a_Workspace? |Work..."
- 15:16, 6 March 2014 diff hist +29 Contacts
- 14:58, 6 March 2014 diff hist +267 N Talk:Conversations Created page with " Conversations are a way to discuss anything between Co-workers. You just need to type in who you want to converse with, a title and a message. Conve..."
- 13:06, 6 March 2014 diff hist +14 My Activities
- 13:05, 6 March 2014 diff hist +251 N My Activities Created page with " Activities are your to do list. They are organised by date in a card view by looking in My Activities in Collaboration. These can either be create..."
- 12:52, 6 March 2014 diff hist +26 Workspaces
- 12:48, 6 March 2014 diff hist +94 Co-Workers
- 12:46, 6 March 2014 diff hist +1 Co-Workers
- 12:46, 6 March 2014 diff hist +24 Co-Workers
- 12:43, 6 March 2014 diff hist +28 Co-Workers
- 11:52, 6 March 2014 diff hist +1 Organizations
- 11:52, 6 March 2014 diff hist 0 Organizations
- 11:51, 6 March 2014 diff hist +403 N Organizations Created page with " Organisations are groups of contacts. They are usually your customers. They operate externally to Hornbill so can’t collabor..."
- 11:38, 6 March 2014 diff hist +352 N Contacts Created page with " A Contact is a type of user. A Contact is someone who has the ability to request service, usually by Self-service, from you but doesn't have the ability to collaborate within..."
- 15:02, 5 March 2014 diff hist +369 N News Feed Created page with " A news feed is a real-time collection of all updates to things that you can follow. For example updates from all workspaces you’ve joined and [[W..."
- 14:30, 5 March 2014 diff hist +105 Workspaces
- 12:58, 5 March 2014 diff hist +1 Workspaces
- 12:58, 5 March 2014 diff hist +26 Workspaces
- 12:56, 5 March 2014 diff hist +178 N Co-Workers Created page with "A Co-Worker is a type of user. As a Co-worker you have the ability to collaborate within Hornbill with other co-workers. These are usually people who work within an organisation."
- 12:09, 5 March 2014 diff hist +1 Workspaces
- 12:05, 5 March 2014 diff hist +7 Workspaces
- 12:00, 5 March 2014 diff hist -2 Workspaces
- 12:00, 5 March 2014 diff hist 0 Workspaces
- 11:59, 5 March 2014 diff hist +102 Workspaces
- 11:52, 5 March 2014 diff hist +313 Workspaces
- 11:03, 5 March 2014 diff hist -28 Workspaces
- 10:59, 5 March 2014 diff hist +376 N Workspaces Created page with " '''What is a Workspace?''' A Workspace is a place where you can collaborate with other co-workers. A workspace is setup up with a specific theme and Co-workers can either be..."
- 16:03, 21 February 2014 diff hist +32 Main Page →Getting started