Difference between revisions of "IT Operations Management"

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{{bluebanner|[[Main_Page|Home]] > [[Administration]] > ITOM|[[:Category:ITOM|Index]]}}
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{{bluebanner|[[Main_Page|Home]] > [[Applications]] > ITOM|[[:Category:ITOM|Index]]}}
 
{{IntroAndLinks|Hornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within the Hornbill cloud and an on-premise service running behind the corporate firewall. These components allow the ability to discover devices across the network infrastructure, use various techniques, and initiate IT automation and Orchestrations.
 
{{IntroAndLinks|Hornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within the Hornbill cloud and an on-premise service running behind the corporate firewall. These components allow the ability to discover devices across the network infrastructure, use various techniques, and initiate IT automation and Orchestrations.
  
 
Packages are the core components used to provide IT Automations and are the building blocks used within an Orchestration built using Runbooks. They are published within the ITOM Package Library, produced and maintained by Hornbill, with packages being regularly developed. It is also possible the creation of custom packages where required, and the expertise is available in-house using the ITOM Package creator.
 
Packages are the core components used to provide IT Automations and are the building blocks used within an Orchestration built using Runbooks. They are published within the ITOM Package Library, produced and maintained by Hornbill, with packages being regularly developed. It is also possible the creation of custom packages where required, and the expertise is available in-house using the ITOM Package creator.
  
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Individual Automations can be created directly within the Job queue or scheduled along with Runbooks using the Job Scheduler. These can easily access them via other Hornbill applications with access to the Business Process Engine or AutoTasks. Developers can use Hornbill's XMLMC API to trigger an Automation or Runbook process, allowing external applications and systems to be integrated.
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Individual Automations can be created directly within the Job queue or scheduled along with Runbooks using the Job Scheduler and easily accessed via other Hornbill applications with access to the Business Process Engine or AutoTasks. Developers can use Hornbill's XMLMC API to trigger an Automation or Runbook process, allowing external applications and systems to be integrated.
  
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To gain access to ITOM, assuming you have a subscription or, you are using the free tier, you users will need to be assigned rights to the various features provided. Two system roles are available ('''ITOM Application Administrator''' & '''ITOM Application User'''), which allow full administrative access and User access to ITOM; for additional details, refer to [[ITOM Roles and Rights]].  
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To gain access to ITOM, assuming you have a subscription or are using the free tier, users will need to be assigned rights to the various features provided (refer to the [[ITOM Roles and Rights| Administration Documentation]] for further details.
 
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* [[ITOM Quick Start Guide]]
 
* [[ITOM Quick Start Guide]]
 
* [[ITOM Roles and Rights]]
 
* [[ITOM Roles and Rights]]
 
* [[ITOM Package Library]]
 
* [[ITOM Package Library]]
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* [[ITOM Administration]]
 
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== ITOM Subscription ==
 
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Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription. 
 
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ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier:
 
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{| class="wikitable"
 
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! scope="col"|
 
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! scope="col"| Free Preview
 
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! scope="col"| Basic User Account Mgmt
 
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! scope="col"| Server
 
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! scope="col"| DevOps
 
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|-
 
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! scope="row" style="text-align:left;"| Job Runs Per Month
 
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| style="text-align:center;"| 10
 
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| style="text-align:center;"| 100
 
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| style="text-align:center;"| Unlimited
 
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| style="text-align:center;"| Unlimited
 
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|-
 
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! scope="row" style="text-align:left;"| Site Integration Servers
 
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| style="text-align:center;"| 1
 
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| style="text-align:center;"| 2
 
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| style="text-align:center;"| 8
 
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| style="text-align:center;"| 8
 
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|-
 
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! scope="row" style="text-align:left;"| Discovery (marked as Managed) (* see info below)
 
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| style="text-align:center;"| 10
 
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| style="text-align:center;"| 10
 
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| style="text-align:center;"| 100
 
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| style="text-align:center;"| 100
 
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|-
 
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! scope="row" style="text-align:left;"| Job Queue
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Pre-Packaged Content: Basic Windows AD/Network Account Management
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Windows Administration
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Linux/*nix/Network Management (SSH etc.)
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Pre-Packaged Content: Server and Cloud Management
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Runbook Automation
 
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| style="text-align:center;"| Yes (1)
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Job Scheduling
 
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| style="text-align:center;"| Yes (1)
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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| style="text-align:center;"| Yes
 
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|-
 
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! scope="row" style="text-align:left;"| Custom Package Creation, Powershell and Bash scripting
 
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| style="text-align:center;"| Yes (1)
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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! scope="row" style="text-align:left;"| Full Software Deployment
 
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| style="text-align:center;"| Yes (1)
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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<!-- Removed as not available within ITOM at present
 
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! scope="row" style="text-align:left;"| API Automation/Glue/Scripting
 
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| style="text-align:center;"| Yes (1)
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| No
 
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| style="text-align:center;"| Yes
 
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{{infobox|For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices}}
 
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[[Category:ITOM]]
 
[[Category:ITOM]]

Latest revision as of 20:06, 11 April 2024

Home > Applications > ITOM Index

Introduction

Hornbill's IT Operations Management (ITOM) includes administrative processes and support for software and hardware that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within the Hornbill cloud and an on-premise service running behind the corporate firewall. These components allow the ability to discover devices across the network infrastructure, use various techniques, and initiate IT automation and Orchestrations.

Packages are the core components used to provide IT Automations and are the building blocks used within an Orchestration built using Runbooks. They are published within the ITOM Package Library, produced and maintained by Hornbill, with packages being regularly developed. It is also possible the creation of custom packages where required, and the expertise is available in-house using the ITOM Package creator.

Individual Automations can be created directly within the Job queue or scheduled along with Runbooks using the Job Scheduler and easily accessed via other Hornbill applications with access to the Business Process Engine or AutoTasks. Developers can use Hornbill's XMLMC API to trigger an Automation or Runbook process, allowing external applications and systems to be integrated.

To gain access to ITOM, assuming you have a subscription or are using the free tier, users will need to be assigned rights to the various features provided (refer to the Administration Documentation for further details.

Related Articles

ITOM Components

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JobSchedulingCard.png

InventoryCard.png

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