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• System Settings
  ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/ Hornbill Document Library]. ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/]]
  2 KB (288 words) - 23:48, 9 February 2024
• Azure App Registration Instructions
  Please refer to Microsoft documentation and advice on permissions/settings and act accordingly. The method outlined below is merely a guideline, it is Provide a Name for the application, select appropriate account type and Register.<br clear=all>
  2 KB (286 words) - 21:35, 11 April 2024
• Profiles
  ...profiles may have been automatically added through the installation of an application and are pre-configured and ready to be used by these applications. ...profiles may be in use by an application and deleting them may impact that application.
  2 KB (280 words) - 20:10, 11 April 2024
• Advanced Settings
  ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/ Hornbill Document Library]. ...//docs.hornbill.com/esp-config/advanced-tools-and-settings/advanced-system-settings/]]
  3 KB (505 words) - 23:57, 9 February 2024
• Cancel Action Item
  Only users with the appropriate '''Cancel''' application right will see the option to cancel a request. By default this includes th === System Settings ===
  2 KB (315 words) - 18:18, 10 April 2024
• Document Manager Administration
  == Settings== [[File:ManageAppSettingsCard.png|right|link=Document Manager Settings]]
  3 KB (417 words) - 18:03, 21 March 2024
• Timesheet Manager Administration
  All users of the Hornbill Platform, regardless of the application, must possess the "'''Collaboration Role'''". To use, and interact with, th == Settings ==
  3 KB (420 words) - 08:29, 26 May 2020
• Routing Rule Templates
  The Routing Rule Templates provide a way to define default settings for requests that are automatically raised from emails using the Email Rout Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule.
  5 KB (777 words) - 23:41, 9 February 2024
• Configuration
  ...figuration Configuration] gives access to Hornbill's advanced features and settings. The different areas within [https://docs.hornbill.com/esp-config/getting-s ==Application Configuration==
  4 KB (629 words) - 16:01, 22 November 2023
• ITOM Roles and Rights
  ...s to the configuration interface for SIS server Management and Application Settings}} ...llet2|ITOM Application User|Enables assigned users full access to the ITOM Application.}}
  3 KB (380 words) - 20:05, 11 April 2024
• Cancel Service Requests Through Portals
  ==Changes to Settings== ...istration section of Service Manager, Home > Service Manager > Application Settings and search for guest.servicemanager.customer.request.enableServiceRequestCa
  3 KB (479 words) - 22:52, 20 February 2024
• Service Manager Notification Settings
  ...[[Service Manager]] > [[Service_Manager_Settings|Settings]] > Notification Settings ...es the ability to compliment the Hornbill Collaboration notifications with application specific notifications for analysts.
  10 KB (1,377 words) - 21:12, 18 March 2024
• Troubleshooting issues occurring during the setup process
  ...ornbill Office365 Mail Connector" is not present in the list of Enterprise Application ...ornbill Office365 Mail Connector" is not present in the list of Enterprise Application
  3 KB (386 words) - 17:52, 25 October 2022
• Hiding Unanswered questions
  ...on Settings and then filter on "answer" you should see the following three settings which when turned on will hide the unanswered questions: These settings can be toggled on or off to achieve this objective.
  2 KB (312 words) - 15:40, 20 June 2018
• Platform Configuration
  ...s down to setting up mailboxes, webhook integration, and the finite system settings. ...with a set of default roles specifically designed to govern access to that application. Manage role assignments to your users or create some of your own.
  6 KB (756 words) - 20:47, 21 November 2023
• Service Manager Settings
  ...hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/ Hornbill Document Library]. ...hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/]]
  14 KB (2,148 words) - 21:12, 18 March 2024
• How would the Office365 administrator approve permission requests
  ...' option is selected under the ''Consent and permissions'', ''User consent settings'' page. ...request page]]. The request for the ''Hornbill Office365 Mail Connector'' application will appear in the administrator's '''Admin consent requests''' list.
  3 KB (432 words) - 16:50, 22 May 2023
• Board Manager Administration
  ...gives you access to to manage, customize, and report on the Board Manager application. You can access the Board Manager Configuration from the main Hornbill App ...rovided by Board Manager to use and allocate to users of the Board Manager application. Custom roles can also be created to meet any specific need.
  6 KB (916 words) - 09:48, 26 April 2023
• Webhooks
  ...Administration]] > [[System Administration | System]] > [[System Settings| Settings]] > Webhooks ...over the internet. Web Hooks can send information from Hornbill to another application as soon as a record is updated, rather than relying on scheduled imports or
  5 KB (785 words) - 18:12, 10 April 2024
• Managing Instance Storage Usage
  ...y. Any messages which are older than the purge thresholds specified in the settings will be permanently deleted from these folders. The settings can be found in Hornbill Administration > System > Settings > Advanced and are called '''emails.purgeDeletedItemsAfter''' and '''emails
  8 KB (1,193 words) - 09:27, 23 August 2023

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