Search results

• Outbound Mail Routing
  <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:900px"> ...to allow the relaying of emails from your Hornbill instance (based in our data centre) to your end users. With the relay configured, any outbound email wi
  10 KB (1,681 words) - 20:08, 11 April 2024
• My TimeSheet
  * Change the type of chart used to display the data using the available chart icons
  2 KB (333 words) - 13:03, 26 May 2020
• CSV Asset Import
  ...he tool is designed to run behind your corporate firewall, read your asset data from CSV files accessible to the user account running this tool, then trans * Populate a CSV file with asset data, and store in a folder or network location accessible to the user account r
  12 KB (1,879 words) - 15:50, 13 August 2021
• My Teams
  * Change the type of chart used to display the data using the available chart icons
  2 KB (312 words) - 15:12, 26 May 2020
• Select the Best Method to Create Users
  ...Import Utilities]] I want to schedule an import of users from an external data source ...ser and Basic User accounts can be created based on the content of another data source such as your Directory Service or an MSSQL database using one of [[H
  6 KB (888 words) - 23:10, 10 April 2019
• SQL Contact Import
  ...cure way to create contacts on the Hornbill platform by synchronizing with data held in your Database. The tool is designed to run behind your corporate f "FieldID": "h_logon_id", /* (identified by the data contained in the ContactID field) is searched */
  12 KB (1,887 words) - 14:57, 3 August 2023
• Detailed Switch-On Content
  '''<span style="color:#81bcf2">POST SWITCH-ON:</span> USER DATA REFRESH''' Hornbill will provide assistance and guidance in the collation of your user data, ready for a CSV User Import
  22 KB (3,233 words) - 21:18, 11 April 2024
• Troubleshooting Single Sign On
  ...lick the following link: [[Single Sign On Profiles#Uploading Your IdP Meta Data into the Hornbill SSO Profile|'''Single Sign on Profiles''']]
  6 KB (862 words) - 17:58, 6 January 2021
• ISO:Access Control
  Access to any data\services provided by Hornbill is tightly controlled via a number of methods To maintain effective control over access to data information services, user access rights are reviewed upon change.
  9 KB (1,319 words) - 21:31, 6 September 2023
• Snow License Manager Cloud Asset Import
  This section allows the mapping data retrieved from the Snow API in to the generic Asset record. Any value wrapp * Maps data in to the type-specific Asset record, using the same rules as AssetGenericF
  24 KB (3,349 words) - 15:16, 24 September 2021
• Onboarding
  ...e most trials we believe that you should test drive our solution with your data in place. The Switch-On service is designed to stand-up one essential disc
  3 KB (401 words) - 20:08, 11 April 2024
• Email Templates
  ...ld specified by a dot (.) followed by the field name (.H_Firstname) or the data field can be preceded by an available related entity (Contact.H_firstname). ...purely on the condition set against it. It is not dependent on whether any data exists in the database for the variable to resolve.
  10 KB (1,484 words) - 18:43, 11 April 2024
• SQL Reference: Date Time Functions
  ...tain types of widgets, there may be occasions when you wish to only return data from a specific time frame. SQL date functions help us do this. The date ti
  5 KB (545 words) - 22:48, 18 March 2024
• ISO:Network Policy
  The system validates the logon data only on completion of input and then, if there is an error, the system requ
  2 KB (369 words) - 21:29, 6 September 2023
• Hornbill Clean Utility
  ...propriate stage of the switch-on process, to remove demonstration and test data prior to go-live. ...s : Set to true to remove all Service Manager Requests (and related entity data) from a Hornbill instance. Filter the requests to be deleted using the foll
  21 KB (2,810 words) - 22:28, 18 March 2024
• Manage Vendors, Products, Versions
  ...for Vendor, Product and Version. In order to maintain an accurate set of data for each it is possible to define lists of the '''Vendors''' you work with,
  3 KB (433 words) - 21:28, 26 April 2024
• Hornbill Concierge
  ...and amending business process, reports progressive captures, migration of data and integration with third-party products. A detailed list of what is inclu ...e rendering the service unavailable or critically impaired. Alternatively, data is corrupted or there is a significant security issue
  20 KB (3,062 words) - 21:17, 11 April 2024
• Hornbill Solution Center
  ...a click of a button. Have you uninstalled by mistake? Not a worry...your data is intact. Re-install and start from where you left off.}} ...include those that can be triggered through automated workflows, webhooks, data imports, and imbedded content.
  7 KB (1,039 words) - 15:10, 14 February 2023
• Package Creator
  ...XML format via the built-in editor. Additional resources such as scripts, data files can be created directly from within the interface via an editor, admi <div class="mw-collapsible mw-collapsed" data-collapsetext="Close View" data-expandtext="XML View" style=".right {position: absolute; right: 0px; width:
  23 KB (3,376 words) - 17:51, 29 February 2024
• Supportworks Request Import
  The utility provides a simple, safe and secure way to migrate call data from Supportworks v7.x & v8.x in to Hornbill Service Manager. The tool is * Supportworks call data is extracted as per your specification, as outlined in the Configuration se
  41 KB (5,432 words) - 11:49, 23 November 2022
• XMLMC API InDepth
  ...nt Admin Section.png|thumb|Endpoint obtained from Hornbill Administration]]Data is to be sent over https (port: 443) to a given endpoint. The endpoint is d ...is NOT advised/recommended/supported to modify Requests with the low-level data:entity* operations; Please use the more specific Requests operations instea
  9 KB (1,317 words) - 10:17, 11 April 2024
• Cyber Essentials
  ...solution in place to provide protection against malware that encrypts user data files? '''Yes always''' 26. Remote (Internet) access to commercially or personal sensitive data and critical information requires authentication. '''Yes'''
  9 KB (1,380 words) - 20:55, 17 July 2023
• Shared Mailboxes
  ...e technical details of how the IMAP and POP3 protocols are implemented. As data sets become large on your mail system, it takes more and more time and netw
  8 KB (1,219 words) - 20:12, 11 April 2024
• ISO:Communications
  In the event of a request for access to data from Law enforcement or other entity not immediately rejected the customer
  3 KB (458 words) - 21:27, 6 September 2023
• Programme Management
  The Portfolio provides visibility, access and supporting data relating to programmes for your organisation. The views include a list of P <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More">
  4 KB (616 words) - 17:20, 19 January 2021
• Hornbill WCAG 2.0 Status
  ...be changed but it is sufficient for anyone to work without risk of loosing data.</em></span></p> ...p;can be&nbsp;parsed unambiguously, and the relationships in the resulting data structure are also unambiguous</p>
  34 KB (5,263 words) - 15:32, 16 April 2024
• Create an Individual User Account
  ...s new location in the [https://docs.hornbill.com/esp-config/organizational-data/user-accounts/users Hornbill Document Library]. ...te a User Account|link=https://docs.hornbill.com/esp-config/organizational-data/user-accounts/users]]
  4 KB (590 words) - 21:30, 11 April 2024
• How Does The Switch-On Work
  * '''Data Import Templates''' ...f CSV templates which are to be used for bulk importing different types of data you may require for your baseline system. Examples of this can include Appl
  12 KB (1,861 words) - 20:37, 11 April 2024
• Email Archiver
  ...running the script for the '''first time''', there is probably '''a lot of data to process'''. * data:queryExec
  8 KB (1,312 words) - 08:22, 24 September 2021
• ISO:Physical and Environment Security
  Data cables enter the building below ground and are routed via protective trunki
  3 KB (493 words) - 17:30, 11 September 2023
• SQL User Import
  ...ent can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/database/overview Hornbill Document Library]. ...ill-document-library.png|Data Imports Guide|link=https://docs.hornbill.com/data-imports-guide/users/database/overview]]
  21 KB (3,080 words) - 20:38, 11 April 2024
• ServiceNow Request Import
  This tool provides functionality to allow the import of Task/Request data from ServiceNow in to Hornbill Service Manager. * ServiceNow task data is extracted as per your specification, as outlined in the Configuration se
  42 KB (5,729 words) - 11:49, 23 November 2022
• Content Addressable File Store
  ...advantages of this CAS strategy though are that the location of the actual data and the number of copies is unknown to the user which underpins the ability
  3 KB (577 words) - 11:01, 17 July 2015
• XMLMC API Quickstart
  ...nt Admin Section.png|thumb|Endpoint obtained from Hornbill Administration]]Data is to be sent over https (port: 443) to a given endpoint. The endpoint is d ...is NOT advised/recommended/supported to modify Requests with the low-level data::entity* operations; Please use the more specific Requests operations inste
  12 KB (1,765 words) - 10:08, 13 November 2023
• Mailbox Rights and Roles
  Navigate to '''''Home > System > Organisational Data > Roles''''' in Hornbill Administration
  4 KB (622 words) - 22:45, 15 March 2024
• Service Translation Tool
  * data:entityBrowseRecords2
  4 KB (616 words) - 14:58, 3 August 2023
• Free 30 day Trial Period
  *Imports of user and asset data are in place and operational
  4 KB (684 words) - 18:48, 11 April 2024
• FAQ:ISO27001
  ...or supporting documents that help show our commitment to security and your data.
  4 KB (597 words) - 13:20, 12 August 2021
• Service Manager Settings
  ...ble panel on their requests view, containing any historical request update data which may have been imported from a previous Service Management tool which ...ble panel on their requests view, containing any historical request update data which may have been imported from a previous Service Management tool which
  14 KB (2,148 words) - 21:12, 18 March 2024
• Teams Power Virtual Agent
  * data:queryExec ...thin Hornbill, we need to ensure that both systems (Teams & Hornbill) have data that can be matched. Teams uses the users' UserPrincipalName (UPN). As part
  20 KB (3,219 words) - 17:12, 20 February 2024
• Variable Picker
  :: This will list any variable data related to the entity in which the variable picker is being used. In order
  6 KB (854 words) - 22:48, 18 March 2024
• Asset Data Import Tool
  ...ent can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/assets/overview Hornbill Document Library]. ...ill-document-library.png|Data Imports Guide|link=https://docs.hornbill.com/data-imports-guide/assets/overview]]
  60 KB (7,913 words) - 18:06, 10 April 2024
• Employee Portal Widgets
  <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:70%"> {{Bullet1|Hide if no data is available|The widget will not be included on the page if there is nothin
  21 KB (2,918 words) - 23:29, 3 May 2024
• Configuring the Timesheet Manager Plugin for Service Manager
  ...hin the group as assigned in the admin tool > Home > System > Organisation Data > Organisation > Group > Assigned Users and then your '''Membership''' type
  5 KB (852 words) - 18:28, 11 April 2024
• Auto Values
  ...in_Page|Home]] > [[Administration]] > [[System Administration|System]] > [[Data]] > Auto Values {{#ev:youtube|_9Dduf-Ga10|400|right}}
  6 KB (857 words) - 18:07, 10 April 2024
• Create Multiple User Accounts using CSV Upload
  ...s new location in the [https://docs.hornbill.com/esp-config/organizational-data/user-accounts/csv-user-import Hornbill Document Library]. ...using CSV Upload|link=https://docs.hornbill.com/esp-config/organizational-data/user-accounts/csv-user-import]]
  6 KB (968 words) - 22:17, 15 April 2024
• Employee Portal Page Configuration
  ...such as Page ''Name'' and ''Short Description'' allow using variables with data from the current user.
  6 KB (973 words) - 23:03, 10 November 2022
• Job Scheduling
  ...igit characters found in the element &lt;ldapCredentials&gt;, the expected data type is &apos;unsignedInt&apos;. The value was [] at location &apos;/method
  7 KB (1,066 words) - 18:06, 26 November 2020
• FAQ:Switch-On
  ...e our next session. There are some exceptions here such as Bulk Imports of data that can only be performed by Hornbill, but the majority will be a collabor
  5 KB (892 words) - 14:16, 29 September 2020
• Cloud Automation
  ...epending on the method chosen, the request parameter fields may contain '''Data Provider''' values from the solution you are integrating too, for example i
  7 KB (1,007 words) - 20:47, 7 April 2020
• Azure User Import
  ...ent can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/azure/overview Hornbill Document Library]. ...ill-document-library.png|Data Imports Guide|link=https://docs.hornbill.com/data-imports-guide/users/azure/overview]]
  28 KB (4,135 words) - 18:08, 10 April 2024
• Roles
  ...s new location in the [https://docs.hornbill.com/esp-config/organizational-data/roles/ Hornbill Document Library]. ...ng|Hornbill Cloud|link=https://docs.hornbill.com/esp-config/organizational-data/roles/]]
  8 KB (1,252 words) - 20:10, 11 April 2024
• Glossary of Terms
  ...customer. Hornbill's multi-tenant environment ensures that each customers data and information is kept secure and separate from any running instance. You
  6 KB (918 words) - 22:20, 18 March 2024
• Global Search for Requests
  # In the '''Data Collection''' tab, select 'Requests' from the 'Select Tables' option, press
  7 KB (1,110 words) - 21:58, 2 May 2024
• Google Workspace User Import
  ...ent can now be found at its new location in the [https://docs.hornbill.com/data-imports-guide/users/google/overview Hornbill Document Library]. ...ill-document-library.png|Data Imports Guide|link=https://docs.hornbill.com/data-imports-guide/users/google/overview]]
  23 KB (3,523 words) - 18:49, 11 April 2024
• Sites
  ...s new location in the [https://docs.hornbill.com/esp-config/organizational-data/locations/ Hornbill Document Library]. ...ng|Hornbill Cloud|link=https://docs.hornbill.com/esp-config/organizational-data/locations/]]
  8 KB (1,317 words) - 20:12, 11 April 2024
• E-Mail Protocol Support
  ...gotiate a secure SMTP channel using the STARTTLS command in order that the data is encrypted. Standard defined in RFC 3207
  10 KB (1,487 words) - 17:34, 11 January 2024
• Google Forms
  # Navigate to System > Organizational Data > Users
  9 KB (1,520 words) - 17:59, 29 February 2024
• Assets
  ...pany '''Groups''' set up in the administration console, under Organisation Data.
  9 KB (1,353 words) - 22:17, 7 February 2024
• Intelligent Capture Designer
  ...the request details form (as shown in the screenshot), the only pieces of data that you can make a decision on are the Summary and Description fields (onl
  10 KB (1,628 words) - 19:57, 11 April 2024
• Project Portfolio
  The Project Portfolio provides visibility, access and supporting data relating to projects where you are either a stakeholder, or you have been a <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More">
  14 KB (2,057 words) - 13:30, 19 January 2021
• Customer Portal
  ...ion forms and custom question forms with branching to define the different data capture requirements for each different Service, and request type.
  15 KB (2,437 words) - 17:28, 2 May 2024
• Understanding the Asset Structure
  ...s below has primarily been made available to assist in the import of asset data. The Hornbill database can be explored in more detail using the [[Applicati
  22 KB (2,998 words) - 20:56, 26 April 2024
• Progressive Capture Workflow
  <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:1000px"> <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:1000px">
  27 KB (3,940 words) - 22:43, 26 February 2024
• Service Manager Business Process Workflow
  ...he list of available teams that have been defined under the Organizational Data in Administration}} ...he list of available teams that have been defined under the Organizational Data in Administration. If no team specified and if the designated owner is a me
  256 KB (40,895 words) - 20:34, 8 May 2024
• Business Process Designer
  <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:700px"> It is possible to correct data which the process definition is expecting, for example for an email notific
  22 KB (3,513 words) - 20:58, 25 July 2023

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