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Revision as of 19:11, 4 February 2018
| Home > Getting Started |
IntroductionIf you are looking to evaluate Hornbill or you are just starting with your new instance, this page will provide information on how to get started. |
Related Articles |
System Requirements
Hornbill is 100% web browser based. There is no need to install anything to get started.
- Which web brower can I use?
- The following web browsers are supported
- Microsoft Edge
- Internet explorer – Version 11
- Chrome - All versions but the latest is preferred
- Firefox - All versions but the latest is preferred
- Safari - Version 6.1.5 or above
Accessing Hornbill
- Hornbill Administration – https://admin.hornbill.com/<yourinstancename>/
Primarily accessed by your System Administrator for carrying out the administrative tasks to configure your instance, Hornbill Administration can be accessed by other level users, i.e. those that have a need to create and manage reports. All system settings, User account management, email configuration, BPM Workflow, and Progressive Capture configuration is contained and amended here.
- Hornbill Collaboration and Applications - https://live.hornbill.com/<yourinstancename>/
Used by your analysts and collaboration users. See users (link) for the types of users within Hornbill.
- Hornbill Mobile - on Android and iOS
Available through the respective app store. Used by your analysts and collaboration users.
- Customer Portal - https://customer.hornbill.com/<yourinstancename>/
Designed to facilitate an external support function and is accessed by IT Support consumers external to your Organisation.
- Service Portal - https://service.hornbill.com/<yourinstancename>/
Designed to facilitate an internal Support function, this is where members of your staff will access the IT Services that you offer.
Where to Start?
In order to start utilising the system you will need to set up some basics. Click on the below links to view more information about your configuration. This list covers the basics and is a simply a proposed order.
- Install your applications
- Import and set up your users
- Now you have your organisation and people in the system we can focus on getting them to collaborate
- Now your users are communicating, but we can do so much more. Now it is time to set up the services you offer to your business and put control mechanisms as to how you deliver these
Explore more administrative functions by clicking HERE
- How do I find out the name of my Cloud Instance?
- If the Cloud instance was registered by you, you can refer to the automated email sent to you at the time of registration.
- If someone else in your company registered the Cloud instance, they should be able to provide this.
- Still not sure? Please don't hesitate to contact us at support@hornbill.com