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• Document Manager
  ...Manager is an app that runs on the Hornbill platform that allows Users to manage documents of various types. Documents can be uploaded, created, shared, an ..., upload, view, search and Manage documents. Here you will be able to see your own documents along with the documents that others have shared with you, th
  3 KB (502 words) - 20:14, 25 November 2022
• Troubleshooting issues occurring during the setup process
  ...igating to Recipients/Mailboxes/''<desired mailbox>''/Mailbox/Manage email apps settings<p>[[File:ExchangeAdminMailAppSettings.png]] ...ting to Users/Active users/''<desired user or mailbox>''/Mail/Manage email apps<p>[[File:MicrosoftAdminMailAppSettings.png]]
  3 KB (386 words) - 17:52, 25 October 2022
• Configuration of Hornbill Web App in Microsoft InTune
  ...clude the Hornbill Employee Web app in the automatic roll out of essential apps. Open '''Client Apps > Apps''' then click '''Add'''
  3 KB (379 words) - 21:34, 11 April 2024
• Project Manager
  ..., resources, project plans, tasks, costs, and much more to plan and manage your projects. With the use of the Hornbill's Business Process Manager, build p ...elow are some of these plug-ins between Project Manager and other Hornbill Apps
  3 KB (475 words) - 13:15, 14 June 2021
• Timesheet Manager
  ...sers are able to manage their own timesheets and those of other users they manage. * View your timesheet, by day, week, and month.
  8 KB (1,233 words) - 08:14, 22 October 2020
• Timesheet Categories
  Configure and manage timesheet categories * A user will require the '''Timesheet Category Manager''' role to view and manage Timesheet categories and subcategories
  4 KB (573 words) - 12:21, 30 June 2020
• Manage Languages
  ...> [[Administration]] > [[System Administration | System]] > [[Language]] > Manage Languages ...disable the languages in order to control which languages are available to your users. An automatic translation can be run on each language that you with
  3 KB (385 words) - 20:06, 11 April 2024
• Service Manager
  ...businesses of all sizes, implementing service management processes across your entire organization. From the simplest of service requests to full-featured ...upporting IT, HR and Customer Service workflows ready to adapt and use for your own specific needs.|
  9 KB (1,261 words) - 20:58, 3 October 2022
• My Personal Settings
  ...ences, configure your notifications and manage which devices are linked to your Hornbill account.| Set your display preferences for language etc
  6 KB (811 words) - 20:29, 25 November 2022
• Applications
  Manage relationships with your customers. Take control of your IT operations.
  4 KB (445 words) - 21:00, 9 November 2022
• Users
  Hornbill user accounts are used for people that are internal to your organization who wish to interact within Hornbill, either by using one of t ...the section '''User & Guest Access'''. To create and manage user accounts your user must be assigned the "'''Admin Role'''" security role.
  6 KB (921 words) - 19:51, 11 April 2024
• Service Domains Administration
  ...made available to users who will consume the services. Different Hornbill Apps have the ability to define their own Service Portfolio and the services tha Domain Owners are given the rights to create and manage the [[Employee Portal Page Configuration|pages]] that are displayed under t
  5 KB (729 words) - 20:18, 11 April 2024
• Teams Power Virtual Agent
  The Hornbill Power Virtual Agent (PVA) for Microsoft Teams allows your end users to interact with Hornbill. ...ities and Power Platform flows, that allow your end users to interact with your Service Desk entirely from within the Teams client(s).
  20 KB (3,219 words) - 17:12, 20 February 2024
• User Account
  ...users both exist as Hornbill user accounts i.e. those that are internal to your organization who will interact with Hornbill, either by using the main Horn ...is the fundamental user account information and is where you can view and manage the specific properties of a user (such as first name, last name, email add
  9 KB (1,508 words) - 22:37, 5 December 2022
• Board Manager
  ...much more. Board Manager integrates with many of the other great Hornbill apps giving you defined views and tracking of different types of work that is un The Boards Overview provides a view where you can create, manage and view boards which you either own or have been shared with you. The Boa
  14 KB (2,290 words) - 11:39, 23 March 2023
• Configuration
  ...config/getting-started/using-configuration Configuration] are sensitive to your rights and each user will only see the options for which they have been gra ...Solution Center brings together all the information about your Hornbill. Apps, subscriptions, what's new, what's available, what's coming, and more.
  4 KB (629 words) - 16:01, 22 November 2023
• Supplier
  {{IntroAndLinks|Each Supplier will have a supplier record, from where you can manage and interact with them| ...ner of a supplier you can mark a supplier as '''Locked''' and then you can manage and control which users have visibility of such suppliers and what rights t
  8 KB (1,192 words) - 21:32, 11 October 2021
• Customising Self Service
  ...well as the icons which are used to represent the Services you provide to your customers. Hornbill Service Manager Self Service is one of the line of business apps which can exist inside the Service Portal framework (future line of busines
  8 KB (1,239 words) - 21:44, 18 March 2024
• Business Process Designer
  ...fine and build workflows that can then be used to standardize and automate your business processes. You can define a logical sequence of activities in a wo ...n.png|left|link=]]The ''Print'' option will provide a complete printout of your workflow including all stages. An additional print option is available in
  22 KB (3,513 words) - 20:58, 25 July 2023
• Auto Task Designer
  ...then be executed from custom button's on entity views from within Hornbill apps. Auto Task processes start, execute and end, there is no concepts of stage ...n.png|left|link=]]The ''Print'' option will provide a complete printout of your workflow including all stages. An additional print option is available in
  12 KB (1,868 words) - 22:25, 18 March 2024

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