Difference between revisions of "Incident Requests"
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{{Section| | {{Section| | ||
=== Request Notices === | === Request Notices === | ||
− | The Notices provide a way to highlight information about a request. Notices can be added manually or they can be added as part of a [[Service_Manager_Business_Process_Workflow#Request_Notices|workflow]]. There are two types of notices available; Alerts and Information. These are displayed at the top of the request in order to make them highly visible to anyone viewing the request. | + | The Notices provide a way to highlight information about a request. Notices can be added manually or they can be added as part of a [[Service_Manager_Business_Process_Workflow#Request_Notices|workflow]]. There are two types of notices available; Alerts and Information. These are displayed at the top of the request in order to make them highly visible to anyone viewing the request. |
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==== Configure Notices ==== | ==== Configure Notices ==== | ||
The option to Add or Remove notices is available at the top of the Information panel. Clicking this button will give you options to adding or removing notices | The option to Add or Remove notices is available at the top of the Information panel. Clicking this button will give you options to adding or removing notices | ||
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{{bullet1|Edit a Notice|From the list of active notices, click on the pencil icon to change the text, type, or visibility}} | {{bullet1|Edit a Notice|From the list of active notices, click on the pencil icon to change the text, type, or visibility}} | ||
{{bullet1|Delete a Notice|From the list of active notices, click on the X icon to permanently delete the notice}} | {{bullet1|Delete a Notice|From the list of active notices, click on the X icon to permanently delete the notice}} | ||
+ | {{infobox|The owner of the request and users with the roles ''Incident Management Full Access'' or ''Service Desk Admin'' can configure notices on the request}}| | ||
+ | {{RightBox|Request Notice| | ||
+ | [[File:RequestNotice.png|375px|center|link=https://wiki.hornbill.com/images/thumb/f/f9/RequestNotice.png/800px-RequestNotice.png]]}} | ||
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=== Action Bar === | === Action Bar === | ||
{{#ev:youtube|ok7yKRZ6e4U|350|right}} | {{#ev:youtube|ok7yKRZ6e4U|350|right}} |
Revision as of 20:19, 18 August 2022
Home > Service Manager > Requests -> Incident Requests | Index |