Difference between revisions of "Incident Requests"
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The request menu is represented by a vertical ellipse button in the top right of the request. The following extra options are available within this menu | The request menu is represented by a vertical ellipse button in the top right of the request. The following extra options are available within this menu | ||
{{bullet1|Copy|The copy options will create an exact copy of the request, excluding the customer. By default, copying a request will bring across the summary, description, site, priority, category, team, owner, assets, connections, custom fields, documents, attachments, and questions. The app setting app.request.copy is available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}} | {{bullet1|Copy|The copy options will create an exact copy of the request, excluding the customer. By default, copying a request will bring across the summary, description, site, priority, category, team, owner, assets, connections, custom fields, documents, attachments, and questions. The app setting app.request.copy is available to change these global settings. The workflow associated to the new request will start from the beginning of the workflow.}} | ||
− | + | |}} | |
+ | {{Section| | ||
=== Request Notices === | === Request Notices === | ||
− | + | The Notices provide a way to highlight information about a request. Notices can be added manually or they can be added as part of a [[Service_Manager_Business_Process_Workflow#Request_Notices|workflow]]. There are two types of notices available; Alerts and Information. These are displayed at the top of the request in order to make them highly visible to anyone viewing the request.| | |
− | The Notices provide a way to highlight information about a request. Notices can be added manually or they can be added as part of a [[Service_Manager_Business_Process_Workflow#Request_Notices|workflow]]. There are two types of notices available; Alerts and Information. These are displayed at the top of the request in order to make them highly visible to anyone viewing the request. | + | {{RightBox|Request Notice| |
+ | [[File:RequestNotice.png|375px|center|link=https://wiki.hornbill.com/images/thumb/f/f9/RequestNotice.png/800px-RequestNotice.png]]}} | ||
+ | {{Section| | ||
==== Configure Notices ==== | ==== Configure Notices ==== | ||
The option to Add or Remove notices is available at the top of the Information panel. Clicking this button will give you options to adding or removing notices | The option to Add or Remove notices is available at the top of the Information panel. Clicking this button will give you options to adding or removing notices |
Revision as of 20:17, 18 August 2022
Home > Service Manager > Requests -> Incident Requests | Index |
{{Section|
Request Notices
The Notices provide a way to highlight information about a request. Notices can be added manually or they can be added as part of a workflow. There are two types of notices available; Alerts and Information. These are displayed at the top of the request in order to make them highly visible to anyone viewing the request.|