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...as the ''Outbound Routing Mode'', please see the section [[#Outbound Mail Services via Smart Host]] for proper configuration of options. ...defining the linked address, proceed to create the desired [[#Inbound Mail Services]] to allow Hornbill to retrieve emails from the Office365 account.

*Restoration of key services ( within 8 business hrs of the disaster) ...ervice is to ensure our customers and their customers can use the Hornbill Services and applications with minimal disruption. To this end all Applications and

...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-bulletins Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-bulletins]]

...mpany logo, branding, as well as the icons which are used to represent the Services you provide to your customers. ..."ON" and SSO is configured, the customer will be taken straight to the My Services page.

Switch On not enough? Following the 30 day trial, purchase an Expert Services package to enhance and develop your configuration. [[Category:Expert Services]]

* It is possible to relate Changes, Releases, Service Requests, Services and Configuration Items if the Service Manager Application is also installe ...takeholders will only be able to search for and relate Request, Assets and Services they have the rights to view from Service Manager

If you are currently using the '''Service Portal''' or the '''My Services''' Portal, and looking to migrate to the '''Employee Portal''' please follo :* [[#Step 6 - Map Service Manager Services|Step 6 - Map Service Manager Services]]

...st is automatically populated with the owners of any linked assets, linked services, or the owner of the service that the request has been raised against. The ...of the BPM Workflow pre-selecting the owners of the linked assets, linked services, or the owner of the service that the request is raised against.

...r the work needed to put these things in place through paid-for consulting services either directly through one of our integration partners. The ongoing suppo ...xposes all functionality through a single unified and fully documented web services API. The API is an XML RPC-style request/response messaging scheme, with al

...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview]]

...are that allow you to execute routine tasks to support and control your IT services and IT infrastructure. Based around several key components hosted within th [[File:SISCard.png|320px|link=Site Integration Services]] -->

...r tab, and will be able to view the sites requests, assets, and associated services * '''Services''' - View the services, the site's is subscribed too

...ces or services, which they are given, shall access only those devices and services.

'''7) Services''' ...es to support requests, Incidents, Problems and Changes raised against the services.

...he subscription decision is made which marks the transition into an Expert Services package. An optional step in the engagement but as with all expert services work you can request that the configuration comes with full documentation a

...he subscription decision is made which marks the transition into an Expert Services package. An optional step in the engagement but as with all expert services work you can request that the configuration comes with full documentation a

== Services == ...uests on the Service Manage Self Service. Customers get visibility of the services that they are subscribed to and are able to access the ability to raise req

...orts a number of Credentials Types as shown in the screen grab below, Most Services have there own type like '''Twitter / Amazon / Google''' however there are There are two main types of credential one is for services based on oAuth1 and oAuth2 when you login and authenticate the Hornbill App

...Internet-Mail-Services Connecting the Mailbox to Third-Party Internet Mail Services]]'' has to be performed again.

...addition to the free Switch-On activities we can deliver additional Expert Services to get you where you need to be. Frequently asked questions about Onboarding and Hornbill Expert Services.