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Co-Worker Service Manager
...rvices that they are subscribed to, and assets that they own or use. These are available under the Service Manager tab. ==Requests==

2 KB (278 words) - 18:03, 7 May 2024
Managing Contact Visibility of Organisation's Requests on the Customer Portal
...me]] > [[Service Manager]] > Managing Contact Visibility of Organisation's Requests on the Customer Portal ...published, raise requests as well as view progress on and update their own requests.

3 KB (388 words) - 11:32, 7 March 2017
Resolve and Close Request Action Item
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/]]

4 KB (589 words) - 23:01, 1 February 2024
Service Manager Customers Plug-in
...t records. For Service Manager these are used when supporting people that are external to your business. When Service Manager is installed, users with a ...shows all the active requests that have been raised against contacts that are associated to that organization.

3 KB (414 words) - 23:22, 3 May 2024
Service Manager Request Types
...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types]]

3 KB (372 words) - 18:21, 19 April 2024
Request List Filters
...List Toolbar. The active filter can be determined by which filter buttons are colored grey. :* [[Global Search for Requests ]]

4 KB (596 words) - 19:11, 30 April 2024
Service Support Teams
...ing this service. Supporting teams will have the rights to view and manage requests for this service. When a service is first created, it is supported by all S :* View All requests raised against the Service from the Request list > Filters > All My Service

3 KB (431 words) - 21:15, 10 April 2024
Cancel Service Requests Through Portals
{{DISPLAYTITLE:How To: Cancel Requests through the Portals}}__NOTOC__ ...How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Cancel Requests through the Portals

3 KB (479 words) - 22:52, 20 February 2024
Service Manager Reports
The Service Manager Reports are provided as out of the box, industry standard reports which have been prede ...ent or the interest in a change. At a click of a button get a list of the requests with the most connections.

5 KB (807 words) - 20:20, 11 April 2024
What are Notifications?
...comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a workflow in an automated business :# Select [[News_Feed|News feed]] and then review each workspace you are member of for any notifications

975 bytes (152 words) - 18:52, 11 April 2024
Multi-Select Actions
[[file:hornbill-document-library.png|Change Requests|link=https://docs.hornbill.com/servicemanager-user-guide/request-list/overv ...and expose additional action options which can be applied to the selected requests.

4 KB (592 words) - 23:20, 3 May 2024
Connections
...onnected users (basic or platform) to have visibility of the requests they are connected to via the '''Employee Portal''' or '''My Services''' view is ava ...ections to a request have '''no''' visibility and access and visibility to requests, has to be configured and enabled.

5 KB (742 words) - 15:30, 19 April 2024
Change Calendar
:* [[Change Requests]] :* [[Release_Requests|Release Requests]]

5 KB (735 words) - 22:51, 1 February 2024
Additional Services/success portal
...uccess Portal also provides a view of the features and functionality which are currently being created by our Development team and coming soon to Hornbill ==Here are some additional resources==

1 KB (206 words) - 21:17, 11 April 2024
Request List
...of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user bel :* [[#On-hold Requets|On-hold Requests]]

7 KB (996 words) - 19:40, 30 April 2024
My Profile
See what award your co-workers have given you See who is following you, who you follow and which workspaces you are a member of

2 KB (268 words) - 20:13, 25 November 2022
Customize Colours - Requests
...al|Administration]] > Customize Colours - Request View|Customize_Colours - Requests }} The settings to amend the Requests view colour customisation settings can be found in the Hornbill Admin View

1 KB (152 words) - 18:37, 11 April 2024
Global Search for Requests
...docs.hornbill.com/servicemanager-user-guide/request-list/global-search-for-requests Hornbill Document Library]. ...docs.hornbill.com/servicemanager-user-guide/request-list/global-search-for-requests]]

7 KB (1,110 words) - 21:58, 2 May 2024
Asset History
...two areas, '''Asset Attribute changes''', and the '''Assets association to Requests''', such as Incidents it is related to, or Changes which have been applied For the easy visualization of the change, old values are highlighted in red, anything added or the new value is highlighted in green

3 KB (473 words) - 22:29, 7 February 2024
Service Manager Mobile
:* [[Update_%26_Collaborate_on_Requests|Update & Collaborate On Requests]]| ...u back to your saved Home View. The default View will show Requests which are assigned to the Co-worker directly. The Home View can be be changed using t

6 KB (1,041 words) - 20:43, 8 May 2024

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