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• Service Manager Customers Plug-in
  ...o the requests, only showing those that are assigned to their teams or the services that they support. ...to view the requests that have been raised for that contact along with the Services that they are subscribed to. These are presented in two collapsed sections
  3 KB (414 words) - 23:22, 3 May 2024
• Activity Stream Integrations
  ...municate with other popular cloud services. The following is a list of the services we have pre-integrated with and simply work our of the box. The following are a list of integrations with other popular cloud services, which you can embed into posts and comments in your activity streams.
  3 KB (388 words) - 21:38, 11 April 2024
• FAQ:Hornbill Success Plans
  ...ate the way in which we deliver support (including SLA's) and other expert services to you as a Hornbill customer. These success plans vary in respect to what ...in advance. You then have the duration of the plan to call off any Expert Services Credits that are included in the plan.
  2 KB (313 words) - 21:24, 11 April 2024
• ISO:Business Continuity and Disaster Recovery
  ...s has been planned to ensure that their is no single point of failure, all services have fail over servers or spare capacity. Hornbill are committed to providing customers with access to their subscribed services and data even in the event of a emergency or disaster. Our plan is designed
  3 KB (528 words) - 17:34, 11 September 2023
• Service Domains Administration
  ...own Service Portfolio and the services that can be offered. Each of these services can then be allocated to a Service Domain. Examples of Service Domains may ...in, will be visible to all employee irrespective if they are subscribed to services linked to the domain.
  5 KB (729 words) - 20:18, 11 April 2024
• Managing Contact Visibility of Organisation's Requests on the Customer Portal
  ...s can be provided with access to the Customer Portal, in order to view the Services they are subscribed to, view useful FAQ's which have been published, raise View the requests raised by your organisation against the services they are logged against.
  3 KB (388 words) - 11:32, 7 March 2017
• Service Manager Priorities
  ...required. At present, there is just one set of Priorities used across all Services, Teams, and Request Types. ...Manager Menu. The "Services" menu item is only exposed if you have the '''"Services Manager"''' role associated to your User account.
  3 KB (386 words) - 17:46, 12 April 2024
• Configuration Items
  * Services * You may wish to manage your Server's and understand which Services are dependant on them, this would be an example of why you would want to pu
  6 KB (819 words) - 21:59, 18 April 2024
• Hornbill Service Parameters
  *Restoration of key services ( within 8 business hrs of the disaster) ...ervice is to ensure our customers and their customers can use the Hornbill Services and applications with minimal disruption. To this end all Applications and
  2 KB (392 words) - 21:21, 11 April 2024
• FAQ:Hornbill API's & Webhooks
  ==Does the Hornbill Web Services API follow SOAP or RESTful Protocols?== ...based API which we call "XMLMC" (meaning XML Method Call). XMLMC is a web services API, meaning its called by sending and receiving XML messages over HTTPS fo
  3 KB (456 words) - 09:05, 10 November 2020
• Configuration Items List
  * Services * Services can be searched for based on '''Name''', '''Description''' or '''Catalog St
  3 KB (439 words) - 18:10, 19 April 2024
• Resolve and Close Request Action Item
  :* This will apply to all request types for all services :* This will apply to all request types for all services
  4 KB (589 words) - 23:01, 1 February 2024
• Penetration Tests
  ...with an account tied to SAML\Google etc) which may impact delivery of our services. There is also the question of what a non-directed or blanket test would f
  2 KB (369 words) - 21:07, 17 July 2023
• FAQ:Evaluations
  ...during this period we will also provide you with the support and technical services you need as part of our free [https://wiki.hornbill.com/index.php/Switch-On ....com/index.php/Switch-On Switch-On Service] which provides the support and services you need to get your instance configured, integrated with ADFS for Single S
  3 KB (497 words) - 20:42, 11 April 2024
• Hornbill Training
  __NOTOC__[[Main_Page|Home]] > [[Hornbill_Expert_Services|Expert Services]] > Hornbill Training * Services
  3 KB (462 words) - 21:04, 23 February 2023
• Snippets
  * Snippets can be shared with other Teams and Services ...alysts in other teams, or for those analysts whose team's support specific services.
  5 KB (810 words) - 15:06, 14 October 2021
• Service Status
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability]]
  3 KB (458 words) - 18:06, 30 April 2024
• Manage Portals
  ...en you will need to configure the Hornbill Employee Portal. If you provide services to other organizations and are interacting with the individuals who belong
  2 KB (258 words) - 22:06, 9 May 2024
• Corporate Service Level Agreements
  ...e a Service Desk offers a standard set of Service Levels across all of its services, using Corporate Service Level Agreements can centralize the management of :The name of the Service Level Agreement will be used to fine and link to Services and will be visible on the requests that they are associated to. As an unl
  7 KB (1,076 words) - 23:41, 8 April 2024
• FAQ:Subprocessors
  ....com/terms-of-service/ Terms of Service]. Because our suppliers provide us services that we use in order to deliver our service to our customers, our suppliers |Amazon Data Services Ltd
  6 KB (873 words) - 20:07, 2 October 2023

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