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Below is a list of the most recent deletions.
(newest | oldest) View (newer 250 | older 250) (20 | 50 | 100 | 250 | 500)- 19:47, 19 April 2024 Jamesa talk contribs deleted page Workarounds and Known Errors (content was: "__NOTOC__Home > Service Manager > Workarounds and Known Errors ==Introduction== During of following the Investigation stage it maybe determined that a permanent fix is not currently available. This is a valid outcome and could be caused by a number of reasons including - Legacy Software, Costs to upgrade, Unable to schedule downtime to apply fixes to business critical applications. In these circumstances a '''Workaround''' maybe identified and this will...")
- 19:46, 19 April 2024 Jamesa talk contribs deleted page Linking Service Level Agreements to Services (content was: "__NOTOC__Home > Service Manager > Service Portfolio > Service Level Agreements > Linking Service Level Agreements to Services right|400px ==Introduction== From the Services record and the SLA tab, you are able to: * Link Global Service Level Agreements to a Service * Configure Service Level Agreements which are specific and only available to be used against a Service. * Manage rules for deciding which SLA will be invoked if t...")
- 19:40, 19 April 2024 Jamesa talk contribs deleted page Request and Closure Categories (content was: "__NOTOC__Home > Service Manager > Request and Closure Categories ==Introduction== This page describes the administration and configuration of the Request and Closure Categories which are used within the different call types. When using ''Service Manager'' in order to retrieve accurate reports and to standardise data recorded against a call, Profiles can be implemented. There are two sets of classifications you can use : :* '''Request categories''' - Can be...")
- 19:37, 19 April 2024 Jamesa talk contribs deleted page Investigating Problems (content was: "__NOTOC__Home > Service Manager > Investigating Problems ==Introduction== Hornbill provides a sample Problem Business Process which can be used to govern Problem life cycle's. Customers can edit or create their own Problem processes through the administration console and '''Business Processes'''. Customers are able to define...", and the only contributor was "Stevenb" (talk))
- 19:37, 19 April 2024 Jamesa talk contribs deleted page Incident Diagnosis & Investigation (content was: "__NOTOC__Home > Service Manager > Incident Diagnosis & Investigation ==Introduction== Service Manager is a highly configurable, flexible solution which is not prescriptive in how you manage your Incident Process. Incident Management processes can be automated, or entirely manual depending on your requirements. ===Incident Categorization & Prioritization=== It is possible to allow both analysts and supported customers to categorise their Incidents during e...")
- 19:36, 19 April 2024 Jamesa talk contribs deleted page Escalation, Resolution & Closure (content was: "__NOTOC__Home > Service Manager > Escalation, Resolution & Closure ==Introduction== ===Escalation Engine=== The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too. Service Levels can be created to support the differing Response and Resolution targets you wish to use...", and the only contributor was "Stevenb" (talk))
- 19:34, 19 April 2024 Jamesa talk contribs deleted page Logging Incidents (content was: "__NOTOC__Home > Service Manager > Logging Incidents ==Introduction== Service Manager provides a number of different ways in which an Incident can be created and logged. ===Logging an Incident as an Analyst=== Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [...", and the only contributor was "Stevenb" (talk))
- 22:13, 18 April 2024 Jamesa talk contribs deleted page Problem Request (content was: "In Service Manager when you have a new instance, if you have a ''Problem Manager'' role, you can create new Problem requests by:- :# On the App Menu select Service Desk 16px| Service Desk and then request list :# Select the ‘Raise New’ button and then ''Problem'' :# This launches progressive capture to guide you through collecting the information needed for a new ''problem''. Then select the finish button. :# The problem request will be created a...")
- 14:34, 16 April 2024 Jamesa talk contribs deleted page Enabling Single Sign On in Your Web Browser (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Single_Sign_On_with_SAML_2.0 > Enabling Single Sign On in Your Web Browser </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== In order to facilitate a true Single Sign On experience it may...", and the only contributor was "Danielr" (talk))
- 20:29, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Rights and Access (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Configuration * Knowledge Management Content Management }} }} ==Roles== A single role is available to assign to users who wi...")
- 20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Content Management (content was: "Knowledge Management Content Management {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Rights and Access * Knowledge Management Configuration }} }} ==Structure== A knowledge base can have child topics for o...")
- 20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Configuration (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Managment}} {{Section| This document looks at the basic configuration for Knowledge Management within Service Manager.| {{rightBox|Releated Articles| * Knowledge Management }} }} ==Topics Covered== * Setting the prefix to be used for each knowledge type * Migrating FAQs from services to the knowledge management * Managing Keyword...")
- 20:26, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management Configuration * Knowledge Management Rights and Access * Knowledge Management Content Management }} }} == Knowledge Experience == A new knowledge experie...")
- 20:14, 11 April 2024 Jamesa talk contribs deleted page Supplier Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Supplier Manager > Translations </div> == Introduction ==", and the only contributor was "Stevenb" (talk))
- 20:06, 10 April 2024 Jamesa talk contribs deleted page Category:TBC (content was: "To be Cataloged", and the only contributor was "Jamesa" (talk))
- 17:58, 10 April 2024 Jamesa talk contribs deleted page Category:Configuration Manager (content was: "Pages relating to the Configuration Manager App", and the only contributor was "Jamesa" (talk))
- 18:26, 21 March 2024 Jamesa talk contribs deleted page Category:Supplier Manager Administration (content was: "Supplier Manager Administration Index", and the only contributor was "Jamesa" (talk))
- 18:03, 21 March 2024 Jamesa talk contribs deleted page Category:Document Manager Administration (content was: "== Introduction == Pages for the administration of Document Manager", and the only contributor was "Danielr" (talk))
- 22:17, 20 March 2024 Jamesa talk contribs deleted page What are Requests? (content was: "Requests are a way for an individual to ask for something within ''Service Manager''. This could be for a range of things which would normally require the gathering of a certain amount of information before deciding how to deliver what is needed. These can include:- :* A Service request – for something to be provided – for example, a request for information or advice :* An Incident – report something that is not working or request assistance :* A Problem – an issue wit...")
- 22:11, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Admin Tool (content was: "{{DISPLAYTITLE:Hornbill How To - Admin Tool Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Admin Tool Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Admin Tool "How To" guides, hints, tips and videos that ha...", and the only contributor was "BobD" (talk))
- 21:55, 20 March 2024 Jamesa talk contribs deleted page What's New (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New |style="text-align:right;"| |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| |} {| cellspacing="10" |- valign="top" <!-- ***************************************** ROW 1 ****************************************************** --> | style="width:465px;border:2px solid #AAA; padding:1em;" | ...")
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2021 Q1 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2021 Q1 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6...", and the only contributor was "MaryO" (talk))
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "MaryO" (talk))
- 21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q1/Q2 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q1/Q2 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
- 20:31, 20 March 2024 Jamesa talk contribs deleted page Category:Project Manager Administration (content was: "Hornbill's Project Manager Administration related pages", and the only contributor was "Jamesa" (talk))
- 20:30, 20 March 2024 Jamesa talk contribs deleted page Category:Platform (content was: "Platform Features", and the only contributor was "Jamesa" (talk))
- 20:27, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Display Issues (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Display Issues </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Display queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delive...", and the only contributor was "Pamelal" (talk))
- 20:25, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Integration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Integration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Hornbill has a raft of mechanisms that will allow you to integration with other applications. The pages listed below aim to help you accom...", and the only contributor was "Danielr" (talk))
- 22:48, 18 March 2024 Jamesa talk contribs deleted page Category:Administration (content was: "Administration", and the only contributor was "Jamesa" (talk))
- 21:35, 18 March 2024 Jamesa talk contribs deleted page Service Catalog Administration (content was: "{{bluebanner|Home > Administration > Service Catalog |Index}} == Service Catalog Administration== <!-- ************************************************ Cards ****************************************** --> {|cellspacing="10" |- <!-- ***************************************** ROW 1 ***************************************************...", and the only contributor was "Jamesa" (talk))
- 20:59, 15 March 2024 Jamesa talk contribs deleted page Data (content was: "__NOTOC__Home > Administration > System > Data == Introduction == Use these options to work with the back end data that is stored to support your apps. Manage Profile Trees that are used in your different apps or get to the root of the data with the Database Direct tool. ==Profiles== right Profiles provide hierarchical tree structures that can be used within different application for applying profiles or...")
- 17:59, 29 February 2024 Jamesa talk contribs deleted page Category:Integrations (content was: "Hornbill Integrations", and the only contributor was "Jamesa" (talk))
- 22:26, 28 February 2024 Jamesa talk contribs deleted page Default Form Configuration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Intelligent Capture Designer > Form Configuration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == When selecting a default progressive capture form, there are possibly two ways in which you can customise it |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px;...")
- 22:35, 20 February 2024 Jamesa talk contribs deleted page Identifying Problems (content was: "__NOTOC__Home > Service Manager > Identifying Problems ==Introduction== Incident Management is concerned with firefighting the symptoms of Incidents, Problem Management is concerned with identifying, and either permanently removing the causes of the Incidents or providing workaround information. ==Logging a Problem== Problems can be identified and raised in a number of different ways. :* An analyst with a minimum of the '''Problem Management User''' role...")
- 22:12, 20 February 2024 Jamesa talk contribs deleted page Resolving Problems (content was: "__NOTOC__Home > Service Manager > Resolving Problems ==Introduction== It maybe necessary to create a '''Change''' in order to apply the permanent fix for the Problem. ==Raising a Linked Change== From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem. Us...")
- 18:25, 20 February 2024 Jamesa talk contribs deleted page Requests (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Service Portfolio > Service Details > Requests </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Any Requests which the Service has been raised directly against, or where it has an associated relationship to Requests will be displayed here. |style="width:5%"| | |style="width:22%; bord...")
- 17:02, 20 February 2024 Jamesa talk contribs deleted page Category:Service Manager Administration (content was: "== Introduction == Pages for the administration of Service Manager", and the only contributor was "Jamesa" (talk))
- 00:27, 10 February 2024 Jamesa talk contribs deleted page Category:How To - Customer Manager (content was: "{{DISPLAYTITLE:Hornbill How To - Customer Manager Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Customer Manager Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Customer Manager "How To" guides, hints, tips...", and the only contributor was "BobD" (talk))
- 00:26, 10 February 2024 Jamesa talk contribs deleted page Application Settings (content was: "__notoc__Home > Administration > Settings ==Introduction== Hornbill comes with a large number of available settings. These settings determine the behaviour of the system and should be updated with care. The settings increase the control you have over your applications and allows you the flexibility of having a system which can be moulded to your requirements whilst being instantly upgradable. *'''Application Specific Settings''' :*''Service Manager Applica...")
- 00:15, 10 February 2024 Jamesa talk contribs deleted page Category:Asset Management (content was: "Asset Management Index", and the only contributor was "Jamesa" (talk))
- 22:50, 7 February 2024 Jamesa talk contribs deleted page Transitioning to the new Service Level Agreement functionality (content was: "{{DISPLAYTITLE:Hornbill How To: Transition to the new Service Level Agreement functionality}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Service Manager > Transition to the new Service Level Agreement functionality </div> {{#ev:youtube...", and the only contributor was "BobD" (talk))
- 22:48, 7 February 2024 Jamesa talk contribs deleted page Migrate to SLM (content was: "#REDIRECT Transitioning to the new Service Level Agreement functionality", and the only contributor was "BobD" (talk))
- 20:01, 15 November 2023 Jamesa talk contribs deleted page Service Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Service Manager > Translations </div> == Introduction ==", and the only contributor was "Jamesa" (talk))
- 19:55, 15 November 2023 Jamesa talk contribs deleted page Translate Portals (content was: "__NOTOC__Home > Administration > System > Customize > Portal Translations == Introduction ==", and the only contributor was "Jamesa" (talk))
- 19:44, 15 November 2023 Jamesa talk contribs deleted page Advanced Portal Settings (content was: "__NOTOC__Home > Administration > System > Manage Portals > Advanced Settings == Introduction ==", and the only contributor was "Jamesa" (talk))
- 14:45, 15 November 2023 Trevorh talk contribs deleted page File:Boardmanager splash.png (Deleted old revision 20231115144517!Boardmanager_splash.png: wrong size)
- 22:37, 14 November 2023 Jamesa talk contribs deleted page Direct Outbound Mail (content was: "#REDIRECT Email Direct Outbound", and the only contributor was "Jamesa" (talk))
- 22:28, 14 November 2023 Jamesa talk contribs deleted page Sessions (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > System > Monitor > Sessions |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction...", and the only contributor was "Jamesa" (talk))
- 22:24, 14 November 2023 Jamesa talk contribs deleted page Services FAQs (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Expert_Services > Services FAQs |style="text-align:right;"| |} </div> center|link= '''This section is in the process of a major restructure. Please come back again soon''' ---- File...", and the only contributor was "Samraie" (talk))
- 21:04, 14 November 2023 Jamesa talk contribs deleted page Audits (content was: "{{DISPLAYTITLE:GRC Audits}}{{Breadcrumb|Home > Applications > GRC > Compliance Management > Audits|GRC}} Category:GRC", and the only contributor was "Jamesa" (talk))
- 21:03, 14 November 2023 Jamesa talk contribs deleted page Image Library (content was: "{{breadcrumb|Home > Configuration > Platform Configuration > Image Library|Configuration}} Category:Configuration", and the only contributor was "Jamesa" (talk))
- 20:57, 14 November 2023 Jamesa talk contribs deleted page Service Catalogs Administration (content was: "{{bluebanner|Coming Soon|Index}}", and the only contributor was "Jamesa" (talk))
- 20:53, 14 November 2023 Jamesa talk contribs deleted page Background Jobs (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
- 20:51, 14 November 2023 Jamesa talk contribs deleted page Customize User Profile (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
- 20:50, 14 November 2023 Jamesa talk contribs deleted page BPM WebCallNode (content was: "Information coming soon.", and the only contributor was "Gerry" (talk))
- 20:49, 14 November 2023 Jamesa talk contribs deleted page Application Administration (content was: "{{Bluebanner|Home > Administration > Applications |Index}} {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == This page provides access to the administration of your installed Hornbill Apps. |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-col...", and the only contributor was "Jamesa" (talk))
- 20:29, 14 November 2023 Jamesa talk contribs deleted page Customer Manager Administration (content was: "== Introduction ==", and the only contributor was "Jamesa" (talk))
- 20:08, 14 November 2023 Jamesa talk contribs deleted page Spring 2015 Update (content was: "== Please Read First == April 15, 2015 - In the last ten weeks we have been working really hard on a project codenamed Avant-garde to bring you this awesome update; we are extremely excited to introduce you to our all new user interface for Hornbill. Before we get into the details of whats new there are some important things that you should know about how we make non-incremental changes to the software that delivers the Hornbill service to you, if you use Hornbill you should a...")
- 20:06, 14 November 2023 Jamesa talk contribs deleted page SMS Messaging Capabilites (content was: "TODO: This page describes the SMS Text Messaging capabilities and features of the Hornbill platform", and the only contributor was "Gerry" (talk))
- 20:03, 14 November 2023 Jamesa talk contribs deleted page Simple Lists (content was: "== Introduction == Simple Lists", and the only contributor was "Jamesa" (talk))
- 19:55, 14 November 2023 Jamesa talk contribs deleted page The Hornbill Community License (HCL) (content was: " {| cellspacing="10" |- valign="top" | style="width:650px;border:2px solid #AAA; padding:1em;" | '''Copyright (c) 2015 Hornbill Technologies Ltd (https://hornbill.com)''' <code> Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including wi...", and the only contributor was "Gerry" (talk))
- 19:53, 14 November 2023 Jamesa talk contribs deleted page FAQ:Training and Knowledge (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 19:40, 14 November 2023 Jamesa talk contribs deleted page KE00169398 SM App Settings Improvement Phase 6 (content was: "This table describes application settings that are being removed from the Service Manager application as well as the changes in behaviour once they are removed. <table border="1"> <tr> <td></td> <td>'''App Setting Name'''</td> <td>'''Description'''</td> <td>'''Behaviour Once Removed'''</td> </tr> <tr> <td>1</td> <td>app.email.allowRequestSubStatusUpdates</td...", and the only contributor was "AndyG" (talk))
- 19:26, 14 November 2023 Jamesa talk contribs deleted page Take a Closer Look (content was: "__notoc__Home > Take a Closer Look ==Introduction== To help you get to know Hornbill Service Manager and experience the power of collaborative ITSM, the ease of use of the solution and the innovative functionality, we’ve picked a selection of ways for you to see more, discover more and try it for yourself. ==Overview== {{#ev:youtube|ZCX8FNVaGUs|200|right}} As a first step and to see how Hornbill Service Manager simplifies modern ITSM, take a few minutes to p...")
- 19:23, 14 November 2023 Jamesa talk contribs deleted page How do I assign or remove roles from Co-Workers? (content was: "In order for Co-Workers to use various parts of Hornbill they need to be given the appropriate roles. An admin role can makes changes using the Hornbill Administration. == To assign a role to a Co-Worker == :# Launch Hornbill Administration :# Select which application you are interested in the selection box at the top left :# Select ''Roles'' then Roles :# Select the role that a user needs and then the 'Assigned Users' tab :# Search and fi...")
- 18:10, 14 November 2023 Jamesa talk contribs deleted page FAQ:Hornbill Community (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 17:59, 14 November 2023 Jamesa talk contribs deleted page Admin2 Update (content was: "== Please Read First == April 15, 2016 - since our last major update to our service exactly one year ago Spring_2015_Update where we transitioned to a brand new front end technology stack based on a combination of Angular and Bootstrap, we have been busy delivering our customers lots of great feature updates. At the same time we have been working hard behind the scenes to bring this new technology stack to all of our front end service endpoints. We are excited to announce...")
- 17:07, 14 November 2023 Jamesa talk contribs deleted page Manage Executed Processes (content was: "{{breadcrumb|Manage Executed Processes|Administration}} {|style="width:100%"; |style="width:75%";| |style="width:25%; text-align:right";| |} <div style="float:left;"> left </div> <div style="float:right;"> right </div>", and the only contributor was "Jamesa" (talk))
- 16:05, 13 November 2023 Jamesa talk contribs deleted page Sandbox (content was: "Should you want to find out more or get a demo please click here: link=https://info.hornbill.com/demo-request|Speak To Us <!--__NOTOC__Home > Sandbox {{#ev:youtube|ZCX8FNVaGUs|400|right}} ==Introduction== Hornbill Service Manager provides you with the most commonly adopted ITSM best practices combined with a innovative collaborative t...", and the only contributor was "Stevenb" (talk))
- 16:52, 10 November 2023 SteveGoldthorpe talk contribs deleted page FAQ:Email & Active Directory (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 16:49, 10 November 2023 SteveGoldthorpe talk contribs deleted page ITOM Packages Quick Guide (content before blanking was: "{{bluebanner|Home > Administration > ITOM > Quick Start Guide|Index}} {{IntroAndLinks| Hornbill ITOM provides you with the ability to create your own user defined packages, of which you can use to create IT Automations and enhance Runbooks processes. Packages can be as simple as executing an executable, OS command or PowerShell / Batch script. | * ITOM Package Examples * ITOM Runbooks Quic...")
- 16:47, 10 November 2023 SteveGoldthorpe talk contribs deleted page LDAP User Import 2.0 (Deprecated) (content was: "== About the Hornbill LDAP User Import Utility == <font color="red"><b>PLEASE NOTE:</b>Version 3.0 of the LDAP import utility executable is now available for download. From version 3.0 the configuration of the utility has been moved into Hornbill Administration rather than being held in a local conf file. Among other things, this change allows the configuration to be stored mo...", and the only contributor was "Trevork" (talk))
- 16:47, 10 November 2023 SteveGoldthorpe talk contribs deleted page IT Operations Management Glossay (content was: "{{glossary}} {{term|1=Term A}} {{defn}} {{glossary: end}}", and the only contributor was "Rickyf" (talk))
- 16:38, 10 November 2023 SteveGoldthorpe talk contribs deleted page FAQ:Microsoft SCCM (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
- 16:33, 10 November 2023 Jamesa talk contribs deleted page File Browser (content was: "__NOTOC__Home > Administration > System > Data > File Browser == Introduction ==", and the only contributor was "Jamesa" (talk))
- 16:31, 10 November 2023 SteveGoldthorpe talk contribs deleted page Atlassian (content was: " <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Integration > Business Process Automation & Orchestration > Hornbill iBridge > Atlassian </div> {|style="width: 100%" |- valign="top" |style="width:73%"| 300px <br> ==Introduction=...", and the only contributor was "SteveGoldthorpe" (talk))
- 23:14, 9 November 2023 Jamesa talk contribs deleted page Test page (content was: "Test", and the only contributor was "Jamesa" (talk))
- 22:22, 13 September 2023 Jamesa talk contribs deleted page What Service Manager Roles exist? (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Configuration > Platform Configuration > Roles > What Service Manager Roles Exist? </div> ==Introduction== Each application is shipped with its own Security roles to govern access to the various areas of that application. Currently, Hornbill Service Manager is shipped with more roles than any other Hornbill App and this reflects the...")
- 22:10, 13 September 2023 Jamesa talk contribs deleted page Latest Changes (content was: "== Introduction == A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the ''Show More'' button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance. Release notes are available for the following ::* Hornbill ESP ::* Hornbill...", and the only contributor was "Jamesa" (talk))
- 22:09, 13 September 2023 Jamesa talk contribs deleted page Monitor (content was: "== Introduction == The Log Files provides an insight into all the transactions that are being processed on your instance including the display of any errors or issues that are occurring. The Sessions option lets you see who currently has a connection with your instance. ::* Log Files ::* Sessions", and the only contributor was "Jamesa" (talk))
- 22:06, 13 September 2023 Jamesa talk contribs deleted page Updates (content was: "Hornbill continuously delivers value to our customers by pushing new features, improvements and fixes on a continuous basis following a Continuous Deployment Agile methodology, and like other web applications, these features are added incrementally and transparently with no disruption to your service or user experience. Sometimes we like to do something extra, something that will...", and the only contributor was "Gerry" (talk))
- 05:37, 30 August 2023 Jamesa talk contribs deleted page FAQ:Continuous Delivery (content was: "About Continuous Delivery")
- 14:06, 20 July 2023 Jamesa talk contribs deleted page Request Templates (content was: "__NOTOC__Home > Service Manager > Logging Incidents > Request Templates ==Introduction== Service Manager provides the functionality for customers to create pre-defined request templates, which can be invoked when logging Incidents or Service Requests. Request Templates can be defined for commonly occurring or repetitive requests, and can be defined and...", and the only contributor was "Stevenb" (talk))
- 17:03, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management Configuration
- 17:01, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management (content was: "{{breadcrumb|Home > Service Manager> Knowledge Management|Service Manager}} {{Section| Knowledge Management includes the creation and sharing of articles, known issues, and FAQs| {{rightBox|Releated Articles| * Knowledge Management Configuration }} }} ==Topics covered== * Browsing knowledge * Creating knowledge bases, topics, and articles * Employee Portal w...", and the only contributor was "Jamesa" (talk))
- 00:03, 23 March 2023 BobD talk contribs deleted page File:EP - Home Page.png
- 19:00, 21 March 2023 BobD talk contribs deleted page File:Log Request.png
- 10:49, 21 March 2023 BobD talk contribs deleted page File:EP - Services.png
- 23:33, 20 March 2023 BobD talk contribs deleted page File:EP - Home Page.png
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- 22:44, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE (4).png
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- 22:16, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE.png
- 22:15, 20 March 2023 BobD talk contribs deleted page File:HOME PAGE (1).png
- 22:26, 14 March 2023 Gerry talk contribs deleted page Custom Domain using Reverse Proxy (Configuration of a reverse proxy is no longer supported)
- 21:08, 21 February 2023 Jamesa talk contribs deleted page Manage Your Apps (content was: "__NOTOC__Home > Administration > System > App Store > Manage Your Apps == Introduction ==", and the only contributor was "Jamesa" (talk))
- 22:27, 8 December 2022 Jamesa talk contribs deleted page Customize Service Portal
- 22:49, 25 November 2022 Jamesa talk contribs deleted page Key Safe (content was: " <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Integration > KeySafe </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Hornbill KeySafe provides secure encrypted storage for various types of Authentication currently only BPM Integration Nodes make use of these credentials but the KeySafe provides the foundations for secure credential...")
- 22:53, 23 November 2022 Jamesa talk contribs deleted page App Store (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ Home > Administration > App Store </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== The Hornbill App Store is a place where one can go to browse, install, and remove applications on your Hornbill Instance. The applications are categorized under the topic of Staff Management, Sales Management, Customer Management, Se...")
- 23:14, 10 November 2022 Jamesa talk contribs deleted page Manage Employee Portal (content was: "#REDIRECT Customize Employee Portal", and the only contributor was "Jamesa" (talk))
- 21:19, 9 November 2022 Jamesa talk contribs deleted page Service Portal (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Service Portal </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== The Service Portal is an entry point for users to access purpose built applications designed to work outside of the Hornbill Client. The Service Portal can be accessed by the URL <nowiki>https://service.hornbill.com/<instance-na...")
- 18:30, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager (content was: "__NOTOC__Home > Holiday Manager right ==Introduction== Holiday Manager is a holiday booking application that allows Hornbill users to book and review their holiday requests. <br> <br> 1300px ==Features== These are the main areas of the Hornbill Holiday Manager application that are acc...", and the only contributor was "Alexrgt" (talk))
- 18:30, 2 November 2022 Jamesa talk contribs deleted page My Holiday Requests (content was: "The Holiday Requests section allows a Co-Worker to view all of their upcoming and previous holiday requests. It also allows them to view details of their holiday allowances. <br> <br> File:HM_holidayRequests_upcomingHolidays1.png <br> <br> === Upcoming Holidays === To view the holiday request itself, click the holiday request id link for the desired holiday request. <br> <...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Request Details (content was: "The Holiday Requests Details form holds all details of each holiday request. The visual appearance of the form as well as the options available will change during the life cycle of the holiday request, depending on the level of access that the Co-Worker viewing the form has. <br> <br> File:HM_holidayRequests_details1.png <br> <br> === Heads Up Display (HUD) === The Heads U...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Calendar (content was: "The Holiday Calendar allows users of the Hornbill Holiday Manager application to see which of their colleagues have approved holiday for any given day. The Holiday Calendar is available from both the full Hornbill User Application and also the Hornbill Mobile App. The Holiday Manager administrator can configure the application to show multiple types of approved holiday request...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Report My Sickness (content was: "'Report My Sickness' allows each user of the Holiday Manager application to report their sickness for the current day. Reported sickness can also be cancelled, if for example sickness is reported by mistake. Sickness can be reported and cancelled from both the full Hornbill User Application and also the Hornbill Mobile App. === Reporting Sickness === To report your sickness f...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Approvals (content was: "The Holiday Approvals section allows a holiday request approver to view all of their outstanding and historical approvals. It also allows them to review and approve or reject holiday requests. <br> <br> File:HM_holidayApprovals_outstandingApprovals1.png <br> <br> === Outstanding Approvals === To view the holiday request itself, click the holiday request id link for the des...", and the only contributor was "Alexrgt" (talk))
- 18:29, 2 November 2022 Jamesa talk contribs deleted page Holiday Administration (content was: "The Holiday Administration section allows an administrator to configure and manage the Holiday Manager application. <br> === Settings === The settings section is organised by application area. The options available are as follows: <br> <br> File:HM_userApp_administration_settings1.png <br> <br> * Holiday type for reporting sickness This option allows an administrator to se...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Notifications (content was: "=== Notifications === Hornbill Holiday Manager has the ability to send users notifications for events such as a new absence request submitted or a new holiday request sent for approval etc. These notifications are standard Hornbill notifications and behave in the same way as the notifications that are sent from other Hornbill applications. * Reported Sickness File:HM_notifi...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager User Profile Plugin (content was: "=== Holidays === When installed, the Hornbill Holiday Manager application adds a tab to the standard user profile of each user who has the '''Holiday User''' role. It lists all holiday allowances that the Co-Worker has along with some application settings that can be configured based on preferences (coming soon). <br> <br> File:HM_userProfile1.png <br> <br>", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Roles (content was: "==Introduction== The following roles are included with the Hornbill Holiday Manager application: <br> <br> 800px <br> === Holiday Administrator === The 'Holiday Administrator' role is a role for holiday administrators only. It grants a user rights and privileges to administer the application; for example, the ability to define holiday types, map absenc...", and the only contributor was "Alexrgt" (talk))
- 18:28, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Business Process Workflow (content was: "=== Business Process Workflow === == Introduction == The Hornbill Holiday Manager application comes pre-configured with a single business process. A Hornbill Business Process Designer is free to create additional business processes however only a single business process can currently be used in the application at any one time. This could of course change in the future. The pr...", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Progressive Capture Workflow (content was: "=== Progressive Capture Workflow === == Introduction == The Hornbill Holiday Manager application comes pre-configured with a single progressive capture workflow. A Hornbill '''Progressive Capture Designer''' is free to create additional progressive capture workflows however only a single progressive capture workflow can currently be used in the application at any one time. Th...", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Reporting (content was: "=== Reporting === File:HM_comingSoon.png", and the only contributor was "Alexrgt" (talk))
- 18:27, 2 November 2022 Jamesa talk contribs deleted page Holiday Manager Application Settings (content was: "=== Application Settings === File:HM_adminTool_appSettings1.png <br> <br> File:HM_adminTool_appSettings2.png <br> <br> File:HM_adminTool_appSettings3.png <br> <br> File:HM_adminTool_appSettings4.png <br> <br> File:HM_adminTool_appSettings5.png <br> <br> File:HM_adminTool_appSettings6.png <br> <br> File:HM_adminTool_appSettings7.png <br> <br> File:...", and the only contributor was "Alexrgt" (talk))
- 21:31, 4 October 2022 Jamesa talk contribs deleted page File:ServiceManagerSettings.mp4
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- 18:48, 3 May 2022 Jamesa talk contribs deleted page Board Manager Roles (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > Project Manager Administration > Board Manager Roles |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%...", and the only contributor was "Stevenb" (talk))
- 03:27, 10 February 2022 Jamesa talk contribs deleted page GRC Risk Management (content was: "{{Breadcrumb|Home > Applications > GRC > Risk Management|GRC}} {{Section| == Operational Risk Registers == |}} {{Section| == Risks == |}} {{Section| == Risk Events == |}} Category:GRC", and the only contributor was "Jamesa" (talk))
- 03:26, 10 February 2022 Jamesa talk contribs deleted page GRC Procedures (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Procedures|GRC}} {{Section| ==Procedures== {{bullet1|Procedure|}} {{bullet1|Type|}} {{bullet1|Summary|}} {{bullet1|Status|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} {{bullet1|Controls|}} === Policy Document Management === {{bullet1|Manage In|}} {{bullet2|Maintain Document Here|}} {{bullet2|...", and the only contributor was "Jamesa" (talk))
- 03:24, 10 February 2022 Jamesa talk contribs deleted page GRC Policy Statements (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Policy Statements|GRC}} {{Section| ==Policy Statements== {{bullet1|Policy|}} {{bullet1|Policy Statement|}} {{bullet1|Type|}} {{bullet1|Objective|}} {{bullet1|Status|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} {{bullet1|Controls|}} |}} {{Section| === Policy Document Management === {{bullet1|Ma...", and the only contributor was "Jamesa" (talk))
- 03:22, 10 February 2022 Jamesa talk contribs deleted page GRC Controls (content was: "{{Breadcrumb|Home > Applications > GRC > Governance Management > Controls|GRC}} {{Section| ==Controls== {{bullet1|Type|}} {{bullet1|Life Cycle|}} {{bullet1|Owner|}} === Control Source === {{bullet1|Source Type|}} {{bullet1|Authority Document|}} {{bullet1|Source Item|}} === Reason For Selection / Implementation === {{bullet1|Business Reason|}} {{bullet1|C...", and the only contributor was "Jamesa" (talk))
- 03:10, 11 November 2021 Jamesa talk contribs deleted page File:Menu not responsive v2.gif
- 12:54, 18 October 2021 Rickyf talk contribs deleted page File:SAMLUserMetaData.png (Deleted old revision 20211018125331!SAMLUserMetaData.png)
- 19:44, 15 October 2021 Jamesa talk contribs deleted page Service Manager System Reports (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > Reports |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == Reports are used to collect specific data for your reporting needs. The reports in Hornbill are point in time, meaning that the da...")
- 17:22, 13 October 2021 Jamesa talk contribs deleted page Review changes in the Change Calendar (content was: "In ''Service Manager'' if you have at least the ''Change Calendar Viewer'' role, you can review scheduled changes in the change calendar by:- :# On the App Menu select Service Desk 16px| Service Desk and then 'Change calendar' :# This displays the current month. Today’s date is highlighted along with any changes scheduled by day :# Each change can be reviewed by selecting it :# You can change the view to by week or day and sc...")
- 17:21, 13 October 2021 Jamesa talk contribs deleted page Change Request (content was: "In Service Manager when you have a new instance, if you have a ''Change manager'' role, you can create new change requests by:- :# On the Menu select Service Desk 16px| Service Desk and then request list :# Select the ‘Raise New’ button and then ''Change'' :# This launches progressive capture to guide you through collecting the information needed for a new ''change''. Then select the finish button. :...")
- 17:05, 13 October 2021 Jamesa talk contribs deleted page What are Changes? (content was: " '''Change''' The standard definition of a change is ‘The addition, modification or removal of anything that could have an effect on IT Services’. In ''Service Manager'', progressive capture is used to gather relevant information to create a change request. Subsequently a Change management process workflow is followed to authorise and complete the various steps. == Example == 500px|change")
- 17:01, 13 October 2021 Jamesa talk contribs deleted page Resolving Changes (content was: "__NOTOC__Home > Service Manager > Resolving Changes ==Introduction== Once the Change has been applied and all Change activity complete, the Change can either automatically have it's '''Status''' changed to '''Closed''' using a business process rule, or it can be manually '''Closed''' by the Change Management team. Category: Service Manager", and the only contributor was "Stevenb" (talk))
- 15:18, 18 August 2021 Danielr talk contribs deleted page View Subscription Details (Replaced by https://wiki.hornbill.com/index.php?title=Support_Passcode)
- 13:00, 12 August 2021 Keiths talk contribs restored page FAQ:ISO27001 (21 revisions)
- 10:25, 11 August 2021 Keiths talk contribs deleted page FAQ:ISO27001 (content was: "==What is IS027001== ISO 27001 (formally known as ISO/IEC 27001:2005 currently ISO/IEC 27001:2013) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. Being IS0 27001 accredited means that we have proven to an external body that we comply with all regulations and requirements, theref...")
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Business Continuity and Disaster Recovery (content was: "Hornbills configuration of servers\services has been planned to ensure that their is no single point of failure, all services have fail over servers or spare capacity. == Business Continuity and Disaster Recovery plan == Hornbill are committed to providing customers with access to their subscribed services and data even in the event of a emergency or disaster. Our plan is design...", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Change Reporting\Handling\Planning and Management (content was: "==Change management== Changes are logged in Hornbill Technologies’ own Hornbill instance . The originator obtains sufficient information to complete the Change Request form and obtains the Chief Technical Officer’s or Cloud Service Manager’s approval for the change, taking into account any technical considerations, the costs of the exercise, the potential benefits, etc....", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Incident Reporting\Handling and Management (content was: "==Incident Reporting\Handling and Management== Information Security weaknesses, events and incidents are reported immediately they are seen or experienced to the ISM, on form REC 13.1A which is kept on the Hornbill Technologies network. The person making the report will email a copy of the completed form to the Information Security Manager (ISM) and the Cloud Support Team. The e-mail will be flagged ‘Urgent’, and where possible will be preceded by a telephone call to the In...")
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Supplier Relationships and Procurement (content was: "== Supplier Relationships and Procurement== A Risk Assessment should be carried out to identify specific controls implemented before granting access to third parties or customers. Identification of risk related to external party access to take account of the following: level of physical access, logical access to the external parties legal and regulatory requirements and other c...", and the only contributor was "Keiths" (talk))
- 10:24, 11 August 2021 Keiths talk contribs deleted page ISO27001:Communications (content was: "== Communications == The network controls and system for remote connection via VPN coupled with the firewall and other network security features help ensure the integrity and confidentiality of electronic messages. Additionally, outgoing e-mail has a disclaimer added to the message indicating that the message and the information contained within it is intended for the recipient a...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Operations (content was: "==Capacity management== Network utilization, disk utilisation and server load is monitored by the Nagios tools. This tool provides automatic alerts when pre-set thresholds are exceeded. The Chief Technical Officer is responsible for ensuring this monitoring is conducted and action taken to resolve any issues. The network has sufficient capacity for current and anticipated needs...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Physical and Environment Security (content was: "==Physical and Environment Security== Hornbills head office building has a secure perimeter which ensures that persons not in scope do not have ready access to secure areas. The office has a manned reception. Visitors gain entry by using an intercom at the outside door. Reception then allow them into the building once the visitor has been verified. Visitors sign in at reception a...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Cryptography Controls and Usage (content was: "== Cryptography Controls and Usage== Your data and its security are as important to Hornbill as it is to you and we therefore encrypt all data in transit and where possible at rest using a minimum of 256 bit. All cryptographic tools used are sourced from legitimate sources and thus compliant with all relevant UK regulations related to cryptography. All encryption techniques ut...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Network Policy (content was: "== Network Policy == ===Secure log-on=== The screen displays no system or application identifiers until the network logon has been successfully completed. The screen provides no help messages during the logon procedure. The system validates the logon data only on completion of input and then, if there is an error, the system requires the user to try again. The logon procedure...", and the only contributor was "Keiths" (talk))
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Access Control (content was: "==Access Control== Access to any data\services provided by Hornbill is tightly controlled via a number of methods below. ===User Access Management=== The ISMS Manager is responsible for allocating and authorising user access rights in conformity with the policy. Changes in access rights are authorised by Line Manager and approved by the Chief Technical Officer or Cloud Team Lead. There is a formal user registration and de-registration process maintained by the IT Manger....")
- 10:23, 11 August 2021 Keiths talk contribs deleted page ISO27001:Asset Management (content was: "==Asset Management== Hornbill Technologies maintains a single inventory of information assets, which is subdivided by asset owners into separate asset groups. Each asset is classified as hardware (all computing and information processing equipment, including printers, fax machines, photocopiers, etc), software, information/database (e.g. software, software media etc), intangible,...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:Information Classification & Handling (content was: "==Information Classification & Handling== Hornbill classifies information into 3 levels of classification Confidential, restricted and public. Information that is classified as restricted must, in addition, identify the individuals or roles to whom the information is restricted. Where indicated below, the classification information must be included in the document footer, which...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:HR Security (content was: "== HR Security == Recruitment of new staff can only be undertaken with the approval of the Chief Technical Officer. This approval may be recorded in minutes or by e-mail. Each position has a Job Description which includes any relevant security requirements. Master copies of Job Descriptions are held by the HR Department. New positions are advertised or a suitable agency appoin...", and the only contributor was "Keiths" (talk))
- 10:22, 11 August 2021 Keiths talk contribs deleted page ISO27001:Mobile Security (content was: "Hornbill Technologies requires notebook computer level deployment of the organisation’s specified firewalls, anti-malware software, and automatic updating facilities are enabled, up to date and meet the corporate minimum standards and to be encrypted. Hornbill Technologies requires mobile devices (laptops, mobile computers, PDAs, Mobile phones, Blackberrys, USB sticks and oth...", and the only contributor was "Keiths" (talk))
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Management Systems (content was: "==Data Protection and Privacy== Hornbill Technologies is committed to compliance with all national and, where appropriate, international laws relating to the protection of personal data and individual privacy. The Chief Technical Officer is Hornbill Technologies’ Data Protection Officer. Personal data is classified as Restricted, and is available only to those who need to deal...", and the only contributor was "Keiths" (talk))
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Information Security (content was: "== Information Security == The Board of Directors and senior management of Hornbill Ltd (Hornbill) are committed to preserving the confidentiality, integrity and availability of all physical and information assets owned and controlled by the company. Hornbill is committed to implementing a Secure Operating Model structured and conformant with the internationally recognised standard for an Information Security Management System (ISMS) ISO/IEC 27001:2013. Information is only ac...")
- 10:21, 11 August 2021 Keiths talk contribs deleted page ISO27001:Risk Management (content was: "== Risk Management == Hornbill evaluates strategic and operational risks on an ongoing, 'as necessary' basis. This approach recognises the rapid evolution and fast changing nature of the business. Risk assessments are carried out whenever there is a change to any of the Assets (e.g. addition or removal of assets), to the scope of the Information Security System, changes to code or to the risk environment. The impact that might result from each threat-vulnerability is defined a...")
- 21:06, 23 June 2021 Jamesa talk contribs deleted page Configuration Manager Administration (content was: "{{bluebanner|Home > Administration > Applications > Configuration Manager|Index}} right|Configuration Manager == Introduction == The Hornbill Configuration Manager is a great extension of the Hornbill Service Manager app. The Configuration Manager app consists...", and the only contributor was "Jamesa" (talk))
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- 13:41, 1 September 2020 Jamesa talk contribs deleted page Employee Recognition (content was: "==Introduction== The Employee Recognition app allows your users to reward each other with nominations to become the Employee of the Quarter (EOTQ). === Dashboard =..." (and the only contributor was "Cchana"))
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