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Combined display of all available logs of Hornbill. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).
(newest | oldest) View (newer 100 | older 100) (20 | 50 | 100 | 250 | 500)- 09:14, 5 February 2016 Jamesa talk contribs changed group membership for Cchana from (none) to administrator and bureaucrat
- 09:12, 5 February 2016 User account Cchana talk contribs was created by Jamesa talk contribs (password sent by email)
- 06:11, 5 February 2016 Jamesa talk contribs uploaded File:ConnectionsIcon.png
- 15:55, 27 January 2016 Jamesa talk contribs moved page Incident Solutions to Solutions Action Item without leaving a redirect
- 15:46, 27 January 2016 Jamesa talk contribs deleted page Request Action Bar (content was: "__NOTOC__Home > Service Manager == Introduction== The Action Bar contains the majority of functions that you can apply to an Request. These actions ar..." (and the only contributor was "Jamesa"))
- 10:31, 21 January 2016 Jamesa talk contribs uploaded File:Profilemenuwithtranslation.png
- 10:29, 15 January 2016 Jamesa talk contribs deleted page What are request categories? (content was: "When using ''Service Manager'' you can classify requests into categories to help describe what they are about. There are two sets of classifications you can use :- :# Request categories - Can be specified when cre...")
- 10:19, 15 January 2016 Jamesa talk contribs moved page Set up Request and Closure categories to Request and Closure Categories without leaving a redirect
- 10:51, 14 January 2016 Jamesa talk contribs changed group membership for BobD from (none) to administrator and bureaucrat
- 10:51, 14 January 2016 User account BobD talk contribs was created by Jamesa talk contribs (password sent by email)
- 15:30, 8 January 2016 Jamesa talk contribs uploaded File:AssetHistory.png
- 17:20, 7 January 2016 Jamesa talk contribs changed group membership for NadeemM from (none) to administrator and bureaucrat
- 17:20, 7 January 2016 User account NadeemM talk contribs was created by Jamesa talk contribs (password sent by email)
- 17:17, 7 January 2016 Jamesa talk contribs changed group membership for NealW from bureaucrat to bureaucrat and administrator
- 16:34, 7 January 2016 Jamesa talk contribs changed group membership for NealW from (none) to bureaucrat
- 16:31, 7 January 2016 User account NealW talk contribs was created by Jamesa talk contribs
- 11:15, 9 November 2015 Jamesa talk contribs deleted page Multi-Select Options (content was: "__NOTOC__Home > Service Manager > Request List > Multi-Select Options ==Introduction== Multi-Select on the Request List allow you to apply ..." (and the only contributor was "Stevenb"))
- 11:08, 9 November 2015 Jamesa talk contribs uploaded File:Requestlist.png
- 17:57, 6 November 2015 Jamesa talk contribs uploaded a new version of File:CreateBoard.png
- 17:55, 6 November 2015 Jamesa talk contribs uploaded a new version of File:CreateBoard.png
- 17:35, 6 November 2015 Jamesa talk contribs uploaded File:CABBoard.png
- 15:55, 5 October 2015 Jamesa talk contribs deleted page How can I search Hornbill? (content was: "Hornbill has a global search facility. The search bar at the top of the screen will search in different areas of Hornbill, depending on the context selected (to the left of the search bar). ::: |global search...")
- 15:46, 5 October 2015 Jamesa talk contribs deleted page What are Service requests? (content was: " Service Requests '''Service Requests''' The standard definition of a Service Request is ’A formal request from a user for something to be provided – for example, a request for information or advice’. ...")
- 15:46, 5 October 2015 Jamesa talk contribs deleted page What is the Heads up display? (content was: "If you are using ''Service Manager'' and need to follow progress on of your request then the heads up display provides a great graphical visualisation of where you are for each process. Checkpoints are displayed a...")
- 15:45, 5 October 2015 Jamesa talk contribs deleted page Set up and manage a Dashboard (content was: "What data is available for you to see in dashboards depends on your role. To set up a dashboard In ''Service Manager'' then :- :# Select Service Desk File:Service_..." (and the only contributor was "NeilF"))
- 15:43, 5 October 2015 Jamesa talk contribs deleted page How do I resolve or close a request? (content was: "You can resolve and then close a request by first selecting it from the request list and then using the Resolve/Close 16px| resolve/close on the action bar....")
- 15:41, 5 October 2015 Jamesa talk contribs deleted page How-To Guides for Administration (content was: "Category:Administration" (and the only contributor was "Jamesa"))
- 15:31, 5 October 2015 Jamesa talk contribs deleted page How can I set up or change a workflow process? (content was: "Workflow drives the automation of a business process so you can standardise the way you work and automate activities that can be automated. Only an administrator can see and change workflow using the Administration|Hornbill Administrat...")
- 15:11, 5 October 2015 Jamesa talk contribs deleted page Practical Advice for Configuring your Guest Access (content was: "#REDIRECT Practical Advice for Configuring your Hornbill Portals" (and the only contributor was "Danielr"))
- 15:04, 5 October 2015 Jamesa talk contribs deleted page What are Custom Buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. Custom Buttons are defined by an Administrator and get added to the top on a page (where available). ---- File:Information.png...")
- 15:04, 5 October 2015 Jamesa talk contribs deleted page In Customer Manager, How can I set up or change Custom buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, you will have the File:Custom_buttons....")
- 15:03, 5 October 2015 Jamesa talk contribs deleted page In Service Manager, How can I set up or change Custom buttons? (content was: "In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, you will have the File:Custom_buttons....")
- 15:02, 5 October 2015 Jamesa talk contribs deleted page How can I set up or change Custom buttons? (content was: "{{#ev:youtube|ubol3gV1Nh8|400|right}} In Hornbill it’s possible for you launch a URL to help you with a process by creating a Custom button. For a new instance, if you have the ‘Form Designer’ role, yo...")
- 14:56, 5 October 2015 Jamesa talk contribs deleted page What are Co-Workers? (content was: "#REDIRECT Co-Workers" (and the only contributor was "Jasonp"))
- 14:39, 5 October 2015 Jamesa talk contribs deleted page Posts (content was: "__NOTOC__Home > Collaboration > News Feed > Posts ==Introduction== A post is an individual update within an activity stream on which other Users can comment. Posts can contain text, pictures or links to videos. Post...")
- 15:04, 7 August 2015 Jamesa talk contribs moved page Request List Customization to Column Selector without leaving a redirect
- 16:14, 15 July 2015 Jamesa talk contribs uploaded a new version of File:Emoticons.png
- 16:13, 15 July 2015 Jamesa talk contribs uploaded File:Emoticons.png
- 15:38, 3 July 2015 Jamesa talk contribs moved page Guest Access to Manage Portals without leaving a redirect
- 14:57, 3 July 2015 Jamesa talk contribs deleted page Production Standards (content was: "==Publish a video == For the best quality video, use the custom setting from the publishing list and set to the following or use any one of the default setting. *M..." (and the only contributor was "Jasonp"))
- 14:54, 3 July 2015 Jamesa talk contribs deleted page Tips and Tricks (content was: " {{#ev:youtube|WRR4Pd2VjjE|400|left|<div align="center">'''Camtasia: How to make a thumbnail'''}}" (and the only contributor was "Jasonp"))
- 14:52, 3 July 2015 Jamesa talk contribs deleted page Hornbill How To (content was: " How to do things the Hornbill way. __NOTOC__ == James Original Text == {{}}__NOTOC__ {{#ev:youtube|yMt6ew3sxfk|400|right|<div align="center">'''Hornbill: Introdu..." (and the only contributor was "Jasonp"))
- 14:50, 3 July 2015 Jamesa talk contribs deleted page Wiki design template (content was: "{| |- style="vertical-align:top;" | {|class="wikitable" !New to Hornbill |- |- | * Signing Up * Switch-On * Getting..." (and the only contributor was "Jasonp"))
- 15:52, 14 April 2015 Jamesa talk contribs moved page What is the Hornbill Mobile app? to Hornbill Mobile without leaving a redirect
- 15:52, 14 April 2015 Jamesa talk contribs deleted page Download the Hornbill Mobile app (content was: "You can access the resources of Hornbill with the Hornbill Mobile app on your mobile or tablet. Currently we have an application available for:- :* Apple (IOS 7 and above) You can download this to yo...")
- 15:44, 14 April 2015 Jamesa talk contribs deleted page How can I configure inbound emails to create and update requests? (content was: "If you wish to configure inbound emails to create and update requests then please contact your Hornbill Product Specialist (HPS) at collaboration@hornbill.com who wil..." (and the only contributor was "NeilF"))
- 15:34, 14 April 2015 Jamesa talk contribs deleted page What are 'My Boards'? (content was: "My Boards is an menu option of ''Service Manager''. Boards are an alternative way to view requests other in the traditional list or row view. Currently they are only available in ''Service Manager'' and used to sh...")
- 15:33, 14 April 2015 Jamesa talk contribs deleted page How can do I Manage 'My Boards'? (content was: "In Service Manager you can setup and configure Boards if you have the required role assigned to you. Try:- :* To '''Setup a new board''' - Launch My Boards for the..." (and the only contributor was "NeilF"))
- 15:30, 14 April 2015 Jamesa talk contribs deleted page Give the Service Manager Co-workers the appropriate roles (content was: "Many people using Service Manager will have specific roles (with associated rights). You can give Co-workers specific roles by assigning the role to an individual Co-Worker. To do this you should:- :# Launch Administration | Hornbill...")
- 15:29, 14 April 2015 Jamesa talk contribs deleted page Service Manager Guided Tour (content was: "{{#ev:youtube|cOvlGdn1VDU}} This video covers the following features: * 00:00 Introduction and Overview * 01:18 Self Service incl. My Assets * 03:55 Requests ** 04:38 Request List ** 07:27 Emails ** 09:17 Logging Requests ** 11:40 Heads...")
- 15:25, 14 April 2015 Jamesa talk contribs deleted page Set up Service Manager teams and add Co-workers (content was: "In Service Manager groups of Co-workers with similar roles need be brought together into teams so they can carry out shared activities. To set up these teams you will need to:- :# Decide what teams are needed fo...")
- 15:21, 14 April 2015 Jamesa talk contribs deleted page Set up a Service (content was: "You need to have a specific role in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. :# Select the Service Desk File:Service_Desk....")
- 15:17, 14 April 2015 Jamesa talk contribs deleted page What is Service Manager? (content was: " ''Service Manager'' is a powerful next generation service management solution that enables teams to collaborate, share ideas, and solve problems, anytime, anywhere. ''Service Manager'' runs on the foundations of Hornbill’s collaborati...")
- 15:09, 14 April 2015 Jamesa talk contribs deleted page Set up Asset types (content was: "In ''Service Manager'' you can set up or remove Asset types if you have the ''Configuration Manager'' role. To do this:- :# On the navigation bar select Asset Management File:Asset_Manager_-_Setting-5.p...")
- 15:08, 14 April 2015 Jamesa talk contribs deleted page Getting Started with Service Manager for Admins (content was: "File:Service_Desk.png File:Design - Setting-7.png If you have ''Service Manager'', here is a list of actions that you will need to take to prepare it for use by your colleagues:- * Set_up_Service_Manager_teams_and_a...")
- 15:05, 14 April 2015 Jamesa talk contribs deleted page What is Time Spent? (content was: "When a Co-worker is working on a request in Service Manager and completes an What_ar..." (and the only contributor was "NeilF"))
- 15:05, 14 April 2015 Jamesa talk contribs deleted page In Service Manager, What are members? (content was: "In Service Manager you can associate Co-workers to a Request who have a role relating ..." (and the only contributor was "NeilF"))
- 15:03, 14 April 2015 Jamesa talk contribs deleted page What are teams? (content was: "A team is one or more Co-Workers who perform a specific function within ''Service Manager''. An administrator can set up new teams and add or remove individual Co-workers to these t...")
- 14:41, 14 April 2015 Jamesa talk contribs deleted page What is a Dashboard? (content was: " Dashboard '''Dashboards''' The standard definition of a Dashboard is ‘A graphical representation of overall IT service performance and availability’. Service Manager has the abi...")
- 14:39, 14 April 2015 Jamesa talk contribs deleted page What can I do in a workspace? (content was: "Collaborate! The core of a workspaces is an activity stream, and you can perform all of the collaborative functions that it provides. Workspace owners can also and remove workspace members, and delete t...")
- 14:25, 14 April 2015 Jamesa talk contribs deleted page How do I Update a request? (content was: "Go to the request list and find the request you need and open it. If the request is using a workflow then you see the What_is_the_Heads_up_..." (and the only contributor was "NeilF"))
- 14:24, 14 April 2015 Jamesa talk contribs deleted page What is the Action bar? (content was: "When using ''Service Manager'', The Action bar is the series of icons above the ‘add a comment’ box on an open request. It can be used to take a variety of actions including:- :* Post an update :* Attach files :* Link requests togeth...")
- 14:15, 14 April 2015 Jamesa talk contribs deleted page Creating Requests (content was: "Traditionally Service management tools force you into capturing a certain type of request from its inception. Hornbill Service Manager looks at a more flexible app..." (and the only contributor was "Jasonp"))
- 14:14, 14 April 2015 Jamesa talk contribs deleted page Create yourself and your deputy administrators (content was: "You will be logged into Hornbill using the initial login supplied to you. This login is a master admin login for your instance, to let you get started. Once you have created a user with your own name as a ''SysAdminRole'', you should use...")
- 14:13, 14 April 2015 Jamesa talk contribs deleted page Create requests from workspaces in Hornbill (content was: "Using Collaboration it’s easy for you to create a request from any post if you are a Co-worker and have Service Manager installed:- :# Any posts (but not comments) have the option to ‘raise a request’ :# If you select this a new re...")
- 15:53, 9 April 2015 Jamesa talk contribs uploaded File:ContactList.png
- 14:36, 9 April 2015 Jamesa talk contribs uploaded File:IncidentBoard.png
- 14:12, 9 April 2015 Jamesa talk contribs uploaded File:MyWorkspaces.png
- 14:01, 9 April 2015 Jamesa talk contribs uploaded File:Mailbox.png
- 13:37, 9 April 2015 Jamesa talk contribs deleted page Wikihelp (content was: "__notoc__Home > Wikihelp ==Introduction== Get the most from the Hornbill Wiki. In this article, you will learn how to: :*Register as a Hornbill Wiki user and validate your email address :*Find the information you need to...")
- 13:14, 9 April 2015 Jamesa talk contribs uploaded File:ShareDocument.png
- 12:02, 9 April 2015 Jamesa talk contribs uploaded File:BoardsLanding.png
- 11:31, 9 April 2015 Jamesa talk contribs uploaded File:Adaptivelayout.png
- 11:19, 9 April 2015 Jamesa talk contribs uploaded File:AddConversation.png
- 17:36, 24 March 2015 Jamesa talk contribs deleted page Create requests from Self Service in Service Manager (content was: "As a Co-worker with access to Self Service in ''Service Manager'', have the ability to create a new request by following the steps below:- :# Launch Self Service by selecting Self Service on the Navigation bar :# Select ‘create a new r...")
- 17:30, 24 March 2015 Jamesa talk contribs moved page Create a Problem Request to Problem Request without leaving a redirect
- 17:11, 24 March 2015 Jamesa talk contribs moved page Create a Change Request to Change Request without leaving a redirect
- 17:04, 24 March 2015 Jamesa talk contribs deleted page What is Customer Manager? (content was: "File:Contact.png ''Customer Manager'' is an application that allows you to create and maintain your vital information about your customer organisations including individual contacts within that organisation. You can collaborate withi...")
- 16:55, 24 March 2015 Jamesa talk contribs deleted page Workflow - Nodes and Lines (content was: "Individual Workflow diagrams are made up two components:- :# '''Nodes''' - These are process operations that you can configure to carry out What_are_Activities? |a..." (and the only contributor was "NeilF"))
- 16:35, 24 March 2015 Jamesa talk contribs deleted page Workflow - Setting up, Editing or Deleting (content was: "This section covers how create, update or delete workflow :# '''Setting up''' - When you create a new stage, a new workflow is created for..." (and the only contributor was "NeilF"))
- 15:28, 24 March 2015 Jamesa talk contribs deleted page What is workflow? (content was: "Hornbill has the ability to standardise and automate your business processes. You can define a logical sequence of activities (either manual or automated) in a workflow that can then repeated reliably each time. The process defined in a ...")
- 15:03, 24 March 2015 Jamesa talk contribs deleted page Set up Document Manager Libraries and Tags (content was: "Document Manager allows you upload and manage documents in either in your own libraries (My Libraries) or in Libraries which are shared with other What_ar...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager for Admins (content was: "File:Library.png File:Design - Setting-7.png If you have ''Document Manager'', then you can do a one thing to prepare it for use by your colleagues:- * Set_up_Document_Manager_Libra...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager (content was: "''Document Manager'' allows you to be more in control of your documents and collaborate with others where ever they are. You can uploa..." (and the only contributor was "NeilF"))
- 21:35, 17 February 2015 Jamesa talk contribs deleted page How do I get Desktop Notifications (content was: "If you are running Chrome or Safari, you can receive desktop notifications, that is, you will get a popup whenever a Notification is set from Hornbill, even when you ..." (and the only contributor was "Nickv"))
- 21:32, 17 February 2015 Jamesa talk contribs deleted page What are response and resolution times? (content was: "In ''Service Manager'' the time taken to undertake processing a request can be measured against a target set by ..." (and the only contributor was "NeilF"))
- 21:31, 17 February 2015 Jamesa talk contribs deleted page Create an Activity (content was: "{{#ev:youtube|MqtN8y3exAw|400|right}} You can set up a manual activity by selecting the ‘My Activities’ option on the Collaboration app 12px| Collaboration and then ‘Add Activit...")
- 21:25, 17 February 2015 Jamesa talk contribs deleted page What is the timeline in a request? (content was: "A timeline is found in a request if you use ''Service Manager''. It is a list of one or more posts about a request. They are displayed in the order they were created with the most rec...")
- 21:23, 17 February 2015 Jamesa talk contribs deleted page What do I get as defaults for Service Manager? (content was: "For a newly installed ''Service Manager'' you will get:- :# Some processes :# Dashboards :# A default mailbox :# What_Service_Manager_Rol...")
- 21:19, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Incident process(with Timers)? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to Ser..." (and the only contributor was "NeilF"))
- 21:18, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Change Process? (content was: "The example Hornbill Change Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Cha..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Problem Process? (content was: "The example Hornbill Problem Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Pr..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What Sample workflows are available? (content was: "A new instance of Hornbill that has ''Service Manager'' installed is shipped with 5 '''sample''' workflows which can either be used 'as is' or modified to suit your own processes. They...")
- 17:39, 17 February 2015 Jamesa talk contribs deleted page What is Guest Access to Hornbill? (content was: "''Guest Access'' to Hornbill allows your customers to help themselves to services and resources that you provide. Contacts will be able to register and maintain their..." (and the only contributor was "NeilF"))
- 17:03, 17 February 2015 Jamesa talk contribs moved page Users, Roles, & Groups to Users, Roles, & Organisation without leaving a redirect
- 18:07, 5 February 2015 Jamesa talk contribs deleted page Single Sign On (content was: "#REDIRECT Single Sign On with SAML 2.0" (and the only contributor was "Gerry"))
- 14:11, 3 February 2015 Jamesa talk contribs moved page Progressive Capture to Progressive Capture Workflow without leaving a redirect
- 14:05, 3 February 2015 Jamesa talk contribs deleted page Workflow - Concepts (content was: "The use of Workflow in Hornbill is designed to be easy to use so it has a number of key concepts you need to understand when you create or modi..." (and the only contributor was "NeilF"))
- 14:04, 3 February 2015 Jamesa talk contribs deleted page Workflow - Editing tips (content was: "When creating a new workflow its good practice to:- :* '''Design your workflow''' - Gather requirements, inputs and expected outcomes then consider creating a process diagram first :* '''Stages''' - Break process ...")
- 13:29, 3 February 2015 Jamesa talk contribs deleted page How do I change how Progressive capture works? (content was: "{{#ev:youtube|LrHMBnO3ohQ|400|right}} Progressive capture collects required information via a number of small forms. As an administrator in ''Service Manager'' you can define what order these happen in and a...")