My Boards - (Migration to Board Manager)
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Assign Roles
This next step requires that you give access to the appropriate users that are currently using the Service Manager Boards. The roles that come with Board Manager include the following:
- Board BPM Access
- Allows users to call the Board BPM Operations but does not give access to boards.
- Board Super User
- Full unrestricted access to all boards
- Board User
- Access to the Board Manager Application.
Board Manager Users
The Board User role will need to be given to users that require access to view boards that have been shared with them or to create boards of their own. Once this role has been given to anyone that owns a Service Manager Board, the migration option will become available to them.
Board Manager BPM Automation
If you are planning on automating any of your Boards using BPM Hornbill Automations within a workflow, it is important that the Board BPM Access roll is assigned to any user that may have some interaction with the workflow. This will not give visibility of boards to the users that have this role, but it will allow the APIs to securely access to the BPM if an action by the user causes a Board Manager BPM automation to take place.
Existing users
New Users
User Imports User Templates
Customer Portal
If you support external customers (contacts) using the Customer Portal, and you plan on having automation used on Boards, you will need to add the Board BPM Access to the Customer Portal. This will not give visibility of boards to customers, but it will allow the APIs to securely access to the BPM if an action by the customer causes a Board Manager BPM automation to take place. |style="width:5%"| |style="width:22%"| |}
Migration ToolThe migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are:
The Migration tool runs a pre-migration check that identifies BPM workflows and reports that are associated the board that is being migrated. The updating of these workflows and reports is a manual process and will need to be done following the migration. BPM workflows will continue to work without applying any changes, but the original Hornbill Automations for the Service Manager My Boards will no longer be available to use or configure. Before continuing, make a note of the list of workflows and reports. |
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AdministrationRolesOnce all Service Manager Boards have been migrated or deleted, a Service Manager Role called My Boards can optionally have all users removed from this role.
Using Board ManagerInformation on how to use Board Manager can be found here |