My Boards: Difference between revisions
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{{bullet1|Board Super User|Full unrestricted access to all boards}} | {{bullet1|Board Super User|Full unrestricted access to all boards}} | ||
{{bullet1|Board User|Access to the Board Manager Application. This will give users access to view boards that have been shared with them or to create boards of their own. Once this role has been given to anyone that owns a Service Manager Board, the migration option will become available to them.}} | {{bullet1|Board User|Access to the Board Manager Application. This will give users access to view boards that have been shared with them or to create boards of their own. Once this role has been given to anyone that owns a Service Manager Board, the migration option will become available to them.}} | ||
=== Board Manger Admins === | |||
=== Board Manager Users === | |||
=== Board Manager BPM Automation === | |||
==== Existing users ==== | |||
==== New Users ==== | |||
User Imports | |||
User Templates | |||
==== Customer Portal ==== | |||
If you support external customers (contacts) using the Customer Portal, and you plan on having automation used on Boards, you will need to add the Board BPM Access to the Customer Portal. This will not give visibility of boards to customers, but it will allow the APIs to securely access to the BPM if an action by the customer causes a Board Manager BPM automation to take place. | |||
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== Migration Tool == | == Migration Tool == | ||
The migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are: | The migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are: |
Revision as of 21:59, 4 November 2021
Home > Service Manager > My Boards | Index |
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IntroductionIn place of the Service Manager My Boards feature, you can install the free Board Manager app. Board Manager is available within the Hornbill App Store. If you are currently using the Service Manager My Boards feature, you will be presented with an option to migrate your existing Service Manager boards over to Board Manager once the Board Manager app has been installed. Feedback and Questions can be provided on our Community Forum. |
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Migration Quick StepsThis section lists the main steps that will be needed to migrate from the Service Manager My Boards feature to the Board Manager app. Each of these steps are detailed in the documentation below.
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Installing Board ManagerBefore migration can take place, The Board Manager app must be installed. Board Manager is a free application that can be accessed by any user that has a Hornbill Collaboration subscription
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Assign RolesThis next step requires that you give access to the appropriate users that are currently using the Service Manager Boards. They will need access to Board Manager in order to migrate their Service Manager Boards.
Board Manger AdminsBoard Manager UsersBoard Manager BPM AutomationExisting usersNew UsersUser Imports User Templates Customer PortalIf you support external customers (contacts) using the Customer Portal, and you plan on having automation used on Boards, you will need to add the Board BPM Access to the Customer Portal. This will not give visibility of boards to customers, but it will allow the APIs to securely access to the BPM if an action by the customer causes a Board Manager BPM automation to take place. |
Migration ToolThe migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are:
The Migration tool runs a pre-migration check that identifies BPM workflows and reports that are associated the board that is being migrated. The updating of these workflows and reports is a manual process and will need to be done following the migration. BPM workflows will continue to work without applying any changes, but the original Hornbill Automations for the Service Manager My Boards will no longer be available to use or configure. Before continuing, make a note of the list of workflows and reports. |
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AdministrationRolesOnce all Service Manager Boards have been migrated or deleted, a Service Manager Role called My Boards can optionally have all users removed from this role.
Using Board ManagerInformation on how to use Board Manager can be found here |