Difference between revisions of "My Boards"
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{{breadcrumb|[[Main Page|Home]] > [[Service Manager]] > My Boards|Service Manager}} | {{breadcrumb|[[Main Page|Home]] > [[Service Manager]] > My Boards|Service Manager}} | ||
{{Section| | {{Section| | ||
− | + | |{{RightBox|Key Contents| | |
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− | {{RightBox|Key Contents| | ||
#[[#Migration Steps at a Glance|Migration Steps at a Glance]] | #[[#Migration Steps at a Glance|Migration Steps at a Glance]] | ||
#[[#Installing Board Manager|Installing Board Manager]] | #[[#Installing Board Manager|Installing Board Manager]] | ||
#[[#Assign Roles|Assign Roles]] | #[[#Assign Roles|Assign Roles]] | ||
− | #[[#Migration Tool|Migration Tool]] | + | #[[#Migration Tool|Migration Tool]]}} |
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{{Section| | {{Section| | ||
==Introduction== | ==Introduction== | ||
− | In place of the Service Manager ''My Boards'' feature, you can install the free [[Board Manager]] app. Board Manager is available within the Hornbill [[App Store]]. If you are currently using the Service Manager ''My Boards'' feature, you will be presented with an option to migrate your existing Service Manager boards over to Board Manager once the Board Manager app has been installed. '''Feedback''' and '''Questions''' can be provided on our [https://community.hornbill.com/topic/21747-important-the-feature-my-boards-in-the-service-manager-app-has-been-superseded-by-the-board-manager-app/ Community Forum].| | + | In place of the Service Manager ''My Boards'' feature, you can install the free [[Board Manager]] app. Board Manager is available within the Hornbill [[Hornbill_Solution_Center#App_Store|App Store]]. If you are currently using the Service Manager ''My Boards'' feature, you will be presented with an option to migrate your existing Service Manager boards over to Board Manager once the Board Manager app has been installed. '''Feedback''' and '''Questions''' can be provided on our [https://community.hornbill.com/topic/21747-important-the-feature-my-boards-in-the-service-manager-app-has-been-superseded-by-the-board-manager-app/ Community Forum]. We advise Service Manager boards with more than 300 cards to not be migrated to the Board Manager application. | |
{{RightBox|Related Articles| | {{RightBox|Related Articles| | ||
:* [https://community.hornbill.com/topic/21747-important-the-feature-my-boards-in-the-service-manager-app-has-been-superseded-by-the-board-manager-app/ My Boards Notice and Feedback] | :* [https://community.hornbill.com/topic/21747-important-the-feature-my-boards-in-the-service-manager-app-has-been-superseded-by-the-board-manager-app/ My Boards Notice and Feedback] | ||
:* [[Board Manager]] | :* [[Board Manager]] | ||
:* [[Boards_Action_Item|Boards Action Item]] | :* [[Boards_Action_Item|Boards Action Item]] | ||
− | :* [[Multi-Select_Actions|Multi Select Actions]] | + | :* [[Multi-Select_Actions|Multi Select Actions]]}} |
− | }} | ||
}} | }} | ||
{{Section| | {{Section| | ||
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# Update any user imports or user templates to automatically assign the appropriate roles for newly created users | # Update any user imports or user templates to automatically assign the appropriate roles for newly created users | ||
# Have the Board owners run the migration tool on each individual Service Manager Board that they want to continue to use | # Have the Board owners run the migration tool on each individual Service Manager Board that they want to continue to use | ||
− | # Using the migration report, update | + | # Using the migration report, update the BPMs (optional), AutoTasks (optional), and Reports that reference the board that is being migrated |
# Delete any unused Service Manager boards that you don't want to migrate | # Delete any unused Service Manager boards that you don't want to migrate | ||
# Start using Board Manager | # Start using Board Manager | ||
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:* Click on the Install button to install. | :* Click on the Install button to install. | ||
<br> | <br> | ||
− | [[File:SystemCard.png|250px|link=System Administration]][[file:Line_arrow.png|link=]][[File:AppStoreCard.png|250px|link= | + | [[File:SystemCard.png|250px|link=System Administration]][[file:Line_arrow.png|link=]][[File:AppStoreCard.png|250px|link=Hornbill_Solution_Center#App_Store]][[file:Line_arrow.png|link=]][[file:BoardMangerLogo.png|250px|link=]] |
|{{RightBox|Watch Me| | |{{RightBox|Watch Me| | ||
:: Installing Board Manager | :: Installing Board Manager | ||
− | [[file:installboardmanager.png|Installing Board Manager|250px|center|link=https://wiki.hornbill.com/images/6/6b/Install_Board_Manager.gif]] | + | [[file:installboardmanager.png|Installing Board Manager|250px|center|link=https://wiki.hornbill.com/images/6/6b/Install_Board_Manager.gif]]<br>}} |
− | <br> | + | }}{{TOP}} |
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{{Section| | {{Section| | ||
== Assign Roles == | == Assign Roles == | ||
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==== Customer Portal ==== | ==== Customer Portal ==== | ||
If you support external customers (contacts) using the Customer Portal, and you plan on having automation used on Boards, you will need to add the Board BPM Access to the Customer Portal. This will not give visibility of boards to customers, but it will allow the APIs to securely access to the BPM if an action by the customer causes a Board Manager BPM automation to take place. | If you support external customers (contacts) using the Customer Portal, and you plan on having automation used on Boards, you will need to add the Board BPM Access to the Customer Portal. This will not give visibility of boards to customers, but it will allow the APIs to securely access to the BPM if an action by the customer causes a Board Manager BPM automation to take place. | ||
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== Migration Tool == | == Migration Tool == | ||
+ | [[file:migrationbutton.png|right|link=]] | ||
The migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are: | The migration tool is available on each individual Service Manager Board. This is accessed through the red Migration button located at the top right of each board. This button will only be visible to users that are both the owner of the Service Manager Board and have the new Board User role associated to their user profile. The automated steps that are completed by the migration tool are: | ||
+ | [[file:migrationchecklist.png|350px|right|link=https://wiki.hornbill.com/images/0/0b/Migrationchecklist.png]] | ||
:* Copy the board name and description | :* Copy the board name and description | ||
:* Copy non-archived lanes | :* Copy non-archived lanes | ||
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Once the migration has taken place, the original Service Manager Board will set to ''Read Only''.}} | Once the migration has taken place, the original Service Manager Board will set to ''Read Only''.}} | ||
− | The | + | The migration tool runs a pre-migration check that identifies BPM workflows and reports that are associated with the board that is being migrated. '''BPM workflows will continue to work without applying any changes''', but the original Hornbill Automations for the Service Manager My Boards will be deprecated and no longer available to use or configure in new nodes or processes. Before continuing, make a note of the list of workflows and reports. |
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== Administration == | == Administration == | ||
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==== Roles ==== | ==== Roles ==== | ||
Once all Service Manager Boards have been migrated or deleted, a Service Manager Role called ''My Boards'' can optionally have all users removed from this role. | Once all Service Manager Boards have been migrated or deleted, a Service Manager Role called ''My Boards'' can optionally have all users removed from this role. | ||
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# Click on the Remove from Role button | # Click on the Remove from Role button | ||
− | + | == Using Board Manager == | |
Information on [[Board Manager|how to use Board Manager can be found here]] | Information on [[Board Manager|how to use Board Manager can be found here]] | ||
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