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Track the most recent changes to the wiki on this page.
List of abbreviations:
- N
- This edit created a new page (also see list of new pages)
- m
- This is a minor edit
- b
- This edit was performed by a bot
- (±123)
- The page size changed by this number of bytes
3 May 2024
| 23:51 | Service Manager Experimental Features diffhist +345 Jamesa talk contribs | ||||
| 23:38 | Managing Request Catalog Visibility diffhist +381 Jamesa talk contribs | ||||
| 23:29 | Employee Portal Widgets diffhist -28 Jamesa talk contribs | ||||
| 23:22 | Service Manager Customers Plug-in diffhist +1 Jamesa talk contribs | ||||
| 23:20 | Multi-Select Actions diffhist +336 Jamesa talk contribs | ||||
2 May 2024
| 21:58 | Global Search for Requests diffhist +341 Jamesa talk contribs | ||||
| 21:07 | Request Sub-statuses diffhist +352 Jamesa talk contribs | ||||
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18:57 | Service Manager 4 changes history -54 [Jamesa (4×)] | |||
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18:57 (cur | prev) -158 Jamesa talk contribs | ||||
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18:57 (cur | prev) -157 Jamesa talk contribs | ||||
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18:56 (cur | prev) -9 Jamesa talk contribs | ||||
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18:55 (cur | prev) +270 Jamesa talk contribs | ||||
| 17:28 | Customer Portal diffhist -2 Jamesa talk contribs | ||||
| 17:14 | Site View diffhist -8 Jamesa talk contribs | ||||
| 17:13 | Reports diffhist +256 Jamesa talk contribs | ||||
| 16:56 | Report Scheduling diffhist +28 Jamesa talk contribs | ||||
1 May 2024
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15:26 | Premier Success Plan 2 changes history -17,096 [Gerry (2×)] | |||
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15:26 (cur | prev) +1 Gerry talk contribs | ||||
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15:26 (cur | prev) -17,097 Gerry talk contribs Replaced content with "__NOTOC__Home > Premier Success Plan This document has been moved to here: https://docs.hornbill.com/hornbill-customer-services/success-plans/premier-success" Tag: Replaced | ||||
| 15:25 | Essential Success Plan diffhist -9,650 Gerry talk contribs Replaced content with "__NOTOC__Home > Essential Success Plan This document has been moved here: https://docs.hornbill.com/hornbill-customer-services/success-plans/essentials-success" | ||||
30 April 2024
| 19:40 | Request List diffhist +321 Jamesa talk contribs | ||||
| 19:11 | Request List Filters diffhist +344 Jamesa talk contribs | ||||
| 18:35 | Service Details diffhist +352 Jamesa talk contribs | ||||
| 18:23 | Service Dependancies diffhist +380 Jamesa talk contribs | ||||
| 18:06 | Service Status diffhist +375 Jamesa talk contribs | ||||
| 00:39 | Charts diffhist +324 Jamesa talk contribs | ||||
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00:28 | Request List Views 2 changes history +322 [Jamesa (2×)] | |||
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00:28 (cur | prev) +321 Jamesa talk contribs | ||||
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00:21 (cur | prev) +1 Jamesa talk contribs | ||||
| 00:01 | Request Details Form Designer diffhist +356 Jamesa talk contribs | ||||
29 April 2024
26 April 2024
| 22:10 | Service Levels diffhist +394 Jamesa talk contribs | ||||
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21:28 | Manage Vendors, Products, Versions 2 changes history +382 [Jamesa (2×)] | |||
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21:28 (cur | prev) +22 Jamesa talk contribs | ||||
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21:27 (cur | prev) +360 Jamesa talk contribs | ||||
| 21:17 | Software Asset Management diffhist +376 Jamesa talk contribs | ||||
| 21:02 | Escalation Actions diffhist +386 Jamesa talk contribs | ||||
| 20:56 | Understanding the Asset Structure diffhist +346 Jamesa talk contribs | ||||
| 20:24 | Two Stage Closure diffhist +421 Jamesa talk contribs | ||||
22 April 2024
| 22:49 | Reassign & Resolve Requests diffhist -29 Jamesa talk contribs | ||||
| 22:14 | Wiki Markup diffhist -47 Jamesa talk contribs | ||||
| 22:13 | Update & Collaborate on Requests diffhist -29 Jamesa talk contribs | ||||
| 22:10 | Schedule Action Item diffhist +372 Jamesa talk contribs | ||||
| 21:55 | Service Manager Configuration diffhist -11 Jamesa talk contribs | ||||
| 21:50 | Services Request Configuration diffhist +367 Jamesa talk contribs | ||||
| 21:45 | Service Requests diffhist +403 Jamesa talk contribs | ||||
19 April 2024
| 22:32 | Shared Assets diffhist +389 Jamesa talk contribs | ||||
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19:47 | (Deletion log) [Jamesa (7×)] | |||
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19:47 Jamesa talk contribs deleted page Workarounds and Known Errors (content was: "__NOTOC__Home > Service Manager > Workarounds and Known Errors ==Introduction== During of following the Investigation stage it maybe determined that a permanent fix is not currently available. This is a valid outcome and could be caused by a number of reasons including - Legacy Software, Costs to upgrade, Unable to schedule downtime to apply fixes to business critical applications. In these circumstances a '''Workaround''' maybe identified and this will...") | ||||
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19:46 Jamesa talk contribs deleted page Linking Service Level Agreements to Services (content was: "__NOTOC__Home > Service Manager > Service Portfolio > Service Level Agreements > Linking Service Level Agreements to Services right|400px ==Introduction== From the Services record and the SLA tab, you are able to: * Link Global Service Level Agreements to a Service * Configure Service Level Agreements which are specific and only available to be used against a Service. * Manage rules for deciding which SLA will be invoked if t...") | ||||
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19:40 Jamesa talk contribs deleted page Request and Closure Categories (content was: "__NOTOC__Home > Service Manager > Request and Closure Categories ==Introduction== This page describes the administration and configuration of the Request and Closure Categories which are used within the different call types. When using ''Service Manager'' in order to retrieve accurate reports and to standardise data recorded against a call, Profiles can be implemented. There are two sets of classifications you can use : :* '''Request categories''' - Can be...") | ||||
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19:37 Jamesa talk contribs deleted page Investigating Problems (content was: "__NOTOC__Home > Service Manager > Investigating Problems ==Introduction== Hornbill provides a sample Problem Business Process which can be used to govern Problem life cycle's. Customers can edit or create their own Problem processes through the administration console and '''Business Processes'''. Customers are able to define...", and the only contributor was "Stevenb" (talk)) | ||||
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19:37 Jamesa talk contribs deleted page Incident Diagnosis & Investigation (content was: "__NOTOC__Home > Service Manager > Incident Diagnosis & Investigation ==Introduction== Service Manager is a highly configurable, flexible solution which is not prescriptive in how you manage your Incident Process. Incident Management processes can be automated, or entirely manual depending on your requirements. ===Incident Categorization & Prioritization=== It is possible to allow both analysts and supported customers to categorise their Incidents during e...") | ||||
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19:36 Jamesa talk contribs deleted page Escalation, Resolution & Closure (content was: "__NOTOC__Home > Service Manager > Escalation, Resolution & Closure ==Introduction== ===Escalation Engine=== The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too. Service Levels can be created to support the differing Response and Resolution targets you wish to use...", and the only contributor was "Stevenb" (talk)) | ||||
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19:34 Jamesa talk contribs deleted page Logging Incidents (content was: "__NOTOC__Home > Service Manager > Logging Incidents ==Introduction== Service Manager provides a number of different ways in which an Incident can be created and logged. ===Logging an Incident as an Analyst=== Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [...", and the only contributor was "Stevenb" (talk)) | ||||
