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- 08:28, 20 January 2016 diff hist -83 Hornbill Concierge →Exclusions
- 15:36, 13 January 2016 diff hist +5 Manage Assets →Adding an Asset
- 15:32, 13 January 2016 diff hist +50 N Category:Expert Services Created page with "Information relating to Hornbill's Expert Services" current
- 15:31, 13 January 2016 diff hist +30 Hornbill Training
- 13:43, 29 December 2015 diff hist +29 Users →Auto Provisioning via SSO
- 13:42, 29 December 2015 diff hist +6 Users →Auto Provisioning via SSO
- 13:42, 29 December 2015 diff hist +396 Users
- 09:46, 15 December 2015 diff hist -265 Mailbox Rights and Roles →Using the Pre-configured Mailbox
- 17:01, 25 November 2015 diff hist +107 Users →Creating Multiple User Accounts via CSV Upload
- 21:19, 17 November 2015 diff hist -17 Service Manager →Features
- 21:19, 17 November 2015 diff hist -19 Service Manager Undo revision 6470 by Danielr (talk)
- 21:16, 17 November 2015 diff hist +19 Service Manager →Features
- 21:13, 17 November 2015 diff hist +1 Service Manager →Features
- 21:13, 17 November 2015 diff hist -2 Service Manager →Features
- 21:12, 17 November 2015 diff hist +18 Service Manager →Features
- 13:57, 12 November 2015 diff hist -1,010 Users
- 13:57, 12 November 2015 diff hist +133 Users
- 09:30, 29 October 2015 diff hist +44 Document Manager →Introduction
- 10:47, 25 October 2015 diff hist +54 Service Manager
- 10:41, 25 October 2015 diff hist +39 Users
- 10:34, 25 October 2015 diff hist +65 Users
- 10:32, 25 October 2015 diff hist +176 Users →Creating Multiple User Accounts via CSV Upload
- 10:31, 25 October 2015 diff hist +46 N File:User Upload Success.PNG The result of a successful User Account Upload current
- 10:29, 25 October 2015 diff hist +78 N File:User Upload Template.PNG A completed User Template containing two Application Users, and one Basic User current
- 10:04, 25 October 2015 diff hist +34 Users
- 10:03, 25 October 2015 diff hist +97 Users
- 10:00, 25 October 2015 diff hist +712 Users
- 09:47, 25 October 2015 diff hist +59 Users
- 09:32, 25 October 2015 diff hist +21 N File:User Account List.png The User Account List current
- 09:23, 25 October 2015 diff hist +2,442 Users
- 07:44, 21 October 2015 diff hist +43 Users
- 07:39, 21 October 2015 diff hist -1 Users
- 07:38, 21 October 2015 diff hist +415 Users
- 07:30, 21 October 2015 diff hist +508 Users
- 07:26, 21 October 2015 diff hist +1,668 Users
- 21:48, 19 October 2015 diff hist -1 Organisation →Deleting a Group
- 21:44, 19 October 2015 diff hist -4 Organisation →Group Membership - Associating Users to a Group
- 21:43, 19 October 2015 diff hist +864 Organisation
- 21:35, 19 October 2015 diff hist +16 Organisation
- 21:34, 19 October 2015 diff hist +35 Organisation
- 21:29, 19 October 2015 diff hist +31 Organisation
- 21:28, 19 October 2015 diff hist +1,948 Organisation
- 21:26, 19 October 2015 diff hist 0 N File:Removing Users from a Group.png current
- 21:12, 19 October 2015 diff hist 0 N File:Search and Associate Users.png current
- 20:52, 19 October 2015 diff hist -23 Organisation
- 20:51, 19 October 2015 diff hist +160 Organisation
- 20:46, 19 October 2015 diff hist +942 Organisation
- 20:44, 19 October 2015 diff hist 0 N File:Deleting a Group.png current
- 20:26, 19 October 2015 diff hist +672 Organisation
- 19:47, 19 October 2015 diff hist +1,692 Organisation
- 19:36, 19 October 2015 diff hist +52 N File:New Organisation Form.png Complete the form with the details of your new Group current
- 19:30, 19 October 2015 diff hist 0 N File:Start Creating My Org Structure.png current
- 19:16, 19 October 2015 diff hist +294 Organisation
- 19:02, 19 October 2015 diff hist +1,437 Organisation
- 18:42, 19 October 2015 diff hist +676 Organisation
- 14:59, 7 October 2015 diff hist +30 N File:SM Escalations Add to Board.PNG Add to board Escalation Action current
- 14:59, 7 October 2015 diff hist +24 N File:SM Escalations Assign.PNG Assign Escalation Action current
- 14:58, 7 October 2015 diff hist +31 N File:SM Escalations Send Reminder.PNG Send Reminder Escalation Action current
- 14:58, 7 October 2015 diff hist +32 N File:SM Escalations Configure.PNG Configuring an Escalation Action current
- 15:54, 2 October 2015 diff hist +38 N File:SM Service Levels Create Response.png Creating a Service Level Response Time current
- 15:37, 2 October 2015 diff hist 0 N File:SM Service Levels main.png current
- 11:09, 29 September 2015 diff hist 0 m Practical Advice for Configuring your Hornbill Portals Danielr moved page Practical Advice for Configuring your Guest Access to Practical Advice for Configuring your Hornbill Portals: Guest Access is being retired to make way for the Service and Customer Portals
- 11:06, 29 September 2015 diff hist +176 Practical Advice for Configuring your Hornbill Portals
- 11:35, 28 September 2015 diff hist +931 Service Manager Priorities
- 11:34, 28 September 2015 diff hist 0 File:SM Move Priority.png Danielr uploaded a new version of "File:SM Move Priority.png" current
- 11:27, 28 September 2015 diff hist +56 N File:SM Move Priority.png Hovering over a Priority will cause the cursor to change
- 11:12, 28 September 2015 diff hist +23 N File:SM Create New Priority.png Creating a New Priority current
- 10:53, 28 September 2015 diff hist +38 N File:SM Add New Priority.png Click to begin creating a new priority current
- 10:53, 28 September 2015 diff hist +22 N File:SM Create Priority.png Create Priority Pop Up current
- 10:40, 28 September 2015 diff hist +36 N File:SM menu icon.PNG Service Manager Navigation Menu Icon current
- 15:15, 11 September 2015 diff hist +5 Progressive Capture Workflow
- 14:54, 11 September 2015 diff hist +7 Progressive Capture Workflow
- 14:52, 11 September 2015 diff hist +325 Progressive Capture Workflow
- 14:42, 11 September 2015 diff hist +90 N File:ProCap Application Settings.PNG Shows the Progressive Capture Service Manager settings located in Hornbill Administration. current
- 14:41, 11 September 2015 diff hist +204 N File:ProCap Initiation via the User App.png This image details the buttons that can be used to raise a new request within Hornbill service Manager, and identifies the Application string where the Progressive Capture flow to be invoked is specified. current
- 22:59, 30 August 2015 diff hist 0 Asset Management
- 22:53, 30 August 2015 diff hist +11 Asset Management
- 22:41, 30 August 2015 diff hist +5 Asset Types
- 22:41, 30 August 2015 diff hist +95 Asset Types
- 22:37, 30 August 2015 diff hist +426 Asset Types
- 22:34, 30 August 2015 diff hist +80 N File:Default Asset Types 1.PNG Hornbill Service Manager comes with a range of Asset Types configured by default current
- 21:24, 30 August 2015 diff hist -2 Asset Types
- 21:24, 30 August 2015 diff hist +200 Asset Types
- 21:18, 30 August 2015 diff hist +243 Asset Types →Deleting an Asset Type
- 21:17, 30 August 2015 diff hist +67 N File:Deleting an Existing Asset Type.PNG The Trash Can Icon appears to the right of the Asset Type on hover. current
- 21:12, 30 August 2015 diff hist -102 Asset Types
- 21:09, 30 August 2015 diff hist +15 Asset Types
- 20:52, 30 August 2015 diff hist +6 Asset Types
- 20:52, 30 August 2015 diff hist -27 Asset Types
- 20:51, 30 August 2015 diff hist +167 Asset Types
- 20:31, 30 August 2015 diff hist +711 Asset Types →Adding Types
- 20:22, 30 August 2015 diff hist +72 N File:Asset Type Properties Attribute Settings 1.PNG There are two settings against each attribute; "Visible" and "Mandatory" current
- 20:14, 30 August 2015 diff hist +1 Asset Types →Adding Types
- 20:14, 30 August 2015 diff hist +947 Asset Types →Adding Types
- 20:12, 30 August 2015 diff hist +152 N File:Creating a New Asset Type 2.PNG General Properties are common to all Asset Types. The Additional properties are specific to the Asset Class specified when creating your New Asset Type. current
- 19:52, 30 August 2015 diff hist +77 N File:New Asset Type Button.PNG Click on the "+ New Asset Type" button to begin creating your New Asset Type. current
- 19:51, 30 August 2015 diff hist +131 N File:Creating a New Asset Type 1.PNG The first step in creating a new Asset Type is to select an Asset Class and specify the name and description of the new Asset Type. current
- 19:37, 30 August 2015 diff hist -40 Asset Management →Service Manager Asset Overview
- 19:33, 30 August 2015 diff hist +578 Asset Management →Service Manager Asset Overview
- 18:56, 30 August 2015 diff hist +712 Asset Management