Difference between revisions of "Self Service"
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::* [[Customising Self Service|Customize the Customer Portal]] | ::* [[Customising Self Service|Customize the Customer Portal]] | ||
::* [[Customer Portal|Using the Customer Portal]] | ::* [[Customer Portal|Using the Customer Portal]] | ||
− | + | <br><br> | |
+ | ==[[Live Chat]]== | ||
+ | [[file:liveChatplugin.png|right]] | ||
+ | Live Chat plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. | ||
+ | ::*[[Live Chat Administration|Live Chat Configuration]] | ||
+ | ::*[[Live Chat|Using Live Chat]] | ||
|}} | |}} | ||
[[Category:Platform]] | [[Category:Platform]] |