Difference between revisions of "Request List"
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* [[Request List Filters | Filters]] | * [[Request List Filters | Filters]] | ||
* [[Request List Views | Views]] | * [[Request List Views | Views]] | ||
| + | * [[My Dashboards]] | ||
* [[Home View]] | * [[Home View]] | ||
* [[Export List]] | * [[Export List]] | ||
Revision as of 07:32, 24 September 2015
Home > Service Manager > Request List
Introduction
The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, Known Errors, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.
Tool Bar
- Multi-Select Options
- Filters
- Views
- My Dashboards
- Home View
- Export List
- Column Selector
List
Sorting
- Click once on the column name to sort in descending order
- Click a second time and the sort order is reversed
- The column on which the list is currently sorted by will have the column's name highlighted in blue, with an arrow showing whether the order is ascending or descending.
Scrolling
A maximum of 50 requests are loading onto the list at a time. If you have more than 50 these will automatically load as you scroll down the list. By not loading every request at one time, the performance is improved.
The Request List does not include Closed or Cancelled requests. These can only be accessed by creating creating a Custom View or by using the Global Search.