Difference between revisions of "Live Chat"
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| − | __NOTOC__[[Main Page|Home]] > Live Chat | + | __NOTOC__ |
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| + | |[[Main Page|Home]] > [[Applications]] > Live Chat | ||
| + | |style="text-align:right;"|[[:Category:Live Chat|Index]] | ||
| + | |} | ||
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| + | [[File:livechatmainimg.png|center]] | ||
| + | <br> | ||
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== Related Articles == | == Related Articles == | ||
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:* [[Live_Chat_Sessions|Managing Live Chat Sessions]] | :* [[Live_Chat_Sessions|Managing Live Chat Sessions]] | ||
:* [[Live_Chat_Session|Engage in Live Chat Sessions]] | :* [[Live_Chat_Session|Engage in Live Chat Sessions]] | ||
:* [[Live_Chat_Portals|Live Chat on Self Service]] | :* [[Live_Chat_Portals|Live Chat on Self Service]] | ||
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| + | ==Features== | ||
{{#ev:youtube|6OulFK-6jiE|400|right}} | {{#ev:youtube|6OulFK-6jiE|400|right}} | ||
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These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access. | These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access. | ||
:* [[Live Chat Notifications | Real Time Notifications ]] | :* [[Live Chat Notifications | Real Time Notifications ]] | ||
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==Plug-ins== | ==Plug-ins== | ||
| − | + | {{bullet1|[[Service Manager]]|With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session. When a request is raised from a chat session, the transcript from the chat is added to the request. The transcript is displayed within it's own section on the request. This allows users that don't have a Live Chat subscription the ability to still see the transcript. For Live Chat subscribers, an additional option is available to update the transcript on a request if additional entries to the Chat had been added after the request was raised.}} | |
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[[Category:Live Chat]][[Category:Videos]] | [[Category:Live Chat]][[Category:Videos]] | ||
Latest revision as of 15:28, 14 November 2020
| Home > Applications > Live Chat | Index |
IntroductionLive Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service. |
Related Articles |
Features
These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access.
Administration
Plug-ins
-
- With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session. When a request is raised from a chat session, the transcript from the chat is added to the request. The transcript is displayed within it's own section on the request. This allows users that don't have a Live Chat subscription the ability to still see the transcript. For Live Chat subscribers, an additional option is available to update the transcript on a request if additional entries to the Chat had been added after the request was raised.