ITOM Administration: Difference between revisions
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== | {{Breadcrumb|[[Main Page|Home]] > [[Administration]] > [[Application Administration | Applications]] > Service Manager|Service Manager Administration}} | ||
{{Section| | |||
== Introduction == | |||
ITOM Administration provides details of the configuration options for ITOM, which can be configured within the Administration portal.| | |||
{{RightBox|Related Articles| | |||
:* [[IT Operations Management]] | |||
}} | |||
}} | |||
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[[File:TranslationsCard.png|300px|link=ITOM Translations]] | [[File:TranslationsCard.png|300px|link=ITOM Translations]] | ||
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| style="width:250px; border:2px solid #AAA; padding:1em;" | | | style="width:250px; border:2px solid #AAA; padding:1em;" | | ||
[[File:entityviewercard.png|300px|link=Application Entity Viewer]] | [[File:entityviewercard.png|300px|link=Application Entity Viewer]] | ||
|} | |} | ||
== ITOM Subscription == | |||
Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription. | |||
ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier: | |||
{| class="wikitable" | |||
|- | |||
! scope="col"| | |||
! scope="col"| Free Preview | |||
! scope="col"| Basic User Account Mgmt | |||
! scope="col"| Server | |||
! scope="col"| DevOps | |||
|- | |||
! scope="row" style="text-align:left;"| Job Runs Per Month | |||
| style="text-align:center;"| 10 | |||
| style="text-align:center;"| 100 | |||
| style="text-align:center;"| Unlimited | |||
| style="text-align:center;"| Unlimited | |||
|- | |||
! scope="row" style="text-align:left;"| Site Integration Servers | |||
| style="text-align:center;"| 1 | |||
| style="text-align:center;"| 2 | |||
| style="text-align:center;"| 8 | |||
| style="text-align:center;"| 8 | |||
|- | |||
! scope="row" style="text-align:left;"| Discovery (marked as Managed) (* see info below) | |||
| style="text-align:center;"| 10 | |||
| style="text-align:center;"| 10 | |||
| style="text-align:center;"| 100 | |||
| style="text-align:center;"| 100 | |||
|- | |||
! scope="row" style="text-align:left;"| Job Queue | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Pre-Packaged Content: Basic Windows AD/Network Account Management | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Windows Administration | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Linux/*nix/Network Management (SSH etc.) | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Pre-Packaged Content: Server and Cloud Management | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Runbook Automation | |||
| style="text-align:center;"| Yes (1) | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Job Scheduling | |||
| style="text-align:center;"| Yes (1) | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Custom Package Creation, Powershell and Bash scripting | |||
| style="text-align:center;"| Yes (1) | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
|- | |||
! scope="row" style="text-align:left;"| Full Software Deployment | |||
| style="text-align:center;"| Yes (1) | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
|- | |||
<!-- Removed as not available within ITOM at present | |||
! scope="row" style="text-align:left;"| API Automation/Glue/Scripting | |||
| style="text-align:center;"| Yes (1) | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| No | |||
| style="text-align:center;"| Yes | |||
--> | |||
|} | |||
{{infobox|For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices}} | |||
[[Category:ITOM]] |
Revision as of 15:32, 15 September 2022
Home > Administration > Applications > Service Manager | Index |
ITOM Subscription
Free preview access is available by default for all Hornbill subscriptions when you have no ITOM subscription. The free tier is provided to enable you to give ITOM a try and let you navigate around the full capabilities of ITOM. The free tier is limited to 10 job runs a month to facilitate this trial; if your usage in production is so light that ten jobs are enough, you are free to use ITOM capabilities in production without a subscription.
ITOM is available in different subscription tiers. All instances have access to the basic free tier, and it can be upgraded when requested. Below is a table detailing the tiers and the functionality available on each tier:
Free Preview | Basic User Account Mgmt | Server | DevOps | |
---|---|---|---|---|
Job Runs Per Month | 10 | 100 | Unlimited | Unlimited |
Site Integration Servers | 1 | 2 | 8 | 8 |
Discovery (marked as Managed) (* see info below) | 10 | 10 | 100 | 100 |
Job Queue | Yes | Yes | Yes | Yes |
Pre-Packaged Content: Basic Windows AD/Network Account Management | Yes | Yes | Yes | Yes |
Windows Administration | Yes | Yes | Yes | Yes |
Linux/*nix/Network Management (SSH etc.) | Yes | No | Yes | Yes |
Pre-Packaged Content: Server and Cloud Management | Yes | No | Yes | Yes |
Runbook Automation | Yes (1) | No | Yes | Yes |
Job Scheduling | Yes (1) | No | Yes | Yes |
Custom Package Creation, Powershell and Bash scripting | Yes (1) | No | No | Yes |
Full Software Deployment | Yes (1) | No | No | Yes |
- For Server and DevOps tiers, there is no actual limit on the number of devices, but there is a charge per each extra 100 managed devices