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• Variable Picker
  ...e fields and this is covered in the [[Request Variables]] section, here we are focusing on the use of the variable picker. ...er on in your business process, and therefore what information (variables) are available to you.
  6 KB (854 words) - 22:48, 18 March 2024
• Request Settings
  Use Request Settings to control the behaviour of various features on Requests in Service Manager ...enabled when a request is placed on hold, by default the following actions are enabled:
  3 KB (397 words) - 00:06, 10 February 2024
• My Dashboards
  ...o each individual user along with drill down ability to quickly access the requests that make up each chart. ...defined against ''Views'' that contain criteria to define sets of related requests for display within your Request List Once a Chart has been created for a
  3 KB (545 words) - 20:35, 8 February 2024
• Update Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/]]
  8 KB (1,190 words) - 22:41, 1 February 2024
• Routing Rule Templates
  ...Rule Templates provide a way to define default settings for requests that are automatically raised from emails using the Email Routing Rules. An unlimit ...s a number of options to define the default settings for the requests that are raised from an email routing rule.
  5 KB (777 words) - 23:41, 9 February 2024
• Print Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/]]
  3 KB (413 words) - 22:53, 1 February 2024
• Service Portfolio
  ...services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particu The Services List provides a list of the services that are being managed within Service Manager.
  4 KB (600 words) - 21:55, 8 February 2024
• Site View
  ...l be able to see a Service Manager tab, and will be able to view the sites requests, assets, and associated services ...to assign activities, requests or communicate with them - members details are available via the '''Request > Get Request Information > Site Details''' op
  4 KB (593 words) - 17:14, 2 May 2024
• Connections Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/connection-action/ Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/connection-action/]]
  5 KB (812 words) - 22:52, 1 February 2024
• Schedule Action Item
  ...the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action Hornbill Document Library]. ...link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action]]
  4 KB (556 words) - 22:10, 22 April 2024
• Penetration Tests
  ...t on the entire platform to validate our results. Full penetration reports are available on request. ...d find, given the complexity of the system and front end servers screening requests.
  2 KB (369 words) - 21:07, 17 July 2023
• Service Manager Roles
  Service Manager Roles are a collection of rights that are provided for different set activities within Service Manager. These roles :* [[#Service Requests Roles|Service Request Roles]]
  15 KB (2,021 words) - 22:02, 9 February 2024
• Service Manager Relationships
  ...ble relationships that can be used when linking different entities such as requests, services, assets, and more. Relationship Types are defined terms that can be used for the creation of Relationship Links. Whe
  3 KB (479 words) - 18:07, 8 February 2024
• Managing Instance Storage Usage
  ...est contributor to storage consumption and, as the content and attachments are quite often appended to a request, their relevance and value diminishes qui ...months (3 years of a maximum of 7 years) respectively. Any messages which are older than the purge thresholds specified in the settings will be permanent
  8 KB (1,193 words) - 09:27, 23 August 2023
• Service Manager
  ...nt processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a compreh ...using the left hand menu bar in Hornbill. Availability of these features are based on role assignment.
  9 KB (1,287 words) - 18:57, 2 May 2024
• Service Manager Mailbox Plug-in
  ...ived in Shared Mailboxes and using the Service Manager Mailbox Plug-in you are able to either raise a new request or update an existing request from one o ...vice Manager. A Progressive Capture script will be used for raising these requests and the following forms will work with the incoming email.
  6 KB (876 words) - 20:20, 11 April 2024
• Knowledge Centre
  ...nowledge is presented in the form of FAQs, Known Issues, Catalog Items and Requests (User app only). * Possible knowledge matches are continually filtered based on the inputs to different progressive capture f
  10 KB (1,444 words) - 12:26, 6 October 2020
• XMLMC API InDepth
  Services are overall methods that the platform provides, whereas Applications define the * Description - what the operation does
  9 KB (1,317 words) - 10:17, 11 April 2024
• Write Efficient Reports
  ...quite a detailed reporting tool that allows users to gather information on requests logged for specific periods and according to Service Level Agreements. ...onsulted if you are creating a report using the SQL Schema Designer if you are extracting data from more than two tables in the database which is where JO
  6 KB (949 words) - 20:25, 20 November 2023
• Customer Manager
  .... the basic features available with or without Customer Manager installed are: View Organisations which you are a member of.
  4 KB (501 words) - 04:01, 12 April 2018

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