Difference between revisions of "Service Manager"
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| − | :: ''Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.'' | + | :: ''Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. Hornbill Service Manager allows users with the appropriate roles and rights, to log, view, progress, escalate and resolve Incidents. The Hornbill platform provides a business process engine which can configured to support your Incident process and to automate a number of events including tasks, notifications, and escalations.'' |
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Revision as of 13:46, 29 September 2015
Home > Service Manager
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. Hornbill Service Manager allows users with the appropriate roles and rights, to log, view, progress, escalate and resolve Incidents. The Hornbill platform provides a business process engine which can configured to support your Incident process and to automate a number of events including tasks, notifications, and escalations.
- Problem Management
- Problems are used to manage the investigation of an issue where the root cause is unknown.
- Change Management
- Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.