Difference between revisions of "Service Manager"
Jump to navigation
Jump to search
| Line 30: | Line 30: | ||
:* Change Management | :* Change Management | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| − | :: ''Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.'' | + | :: ''[[Change Requests|Changes]] are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.'' |
</div> | </div> | ||
</div> | </div> | ||
Revision as of 17:34, 24 March 2015
Home > Service Manager
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.
- Problem Management
- Problems are used to manage the investigation of an issue where the root cause is unknown.
- Change Management
- Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.