Difference between revisions of "Self Service"
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The Employee Portal provides access to the Employees of your organization. All Users that have been added to Hornbill will have access to the Employee Portal. The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents. | The Employee Portal provides access to the Employees of your organization. All Users that have been added to Hornbill will have access to the Employee Portal. The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents. | ||
==[[Customer Portal]]== | ==[[Customer Portal]]== | ||
− | The Customer Portal provides access to Contacts that sit outside of your organization. This is accessible through the creation of a contact record, and setting up credentials for the contact to login to the Customer Portal. The Customer Portal is designed for contacts that sit outside of your organization. This is a great way to interact with contacts when | + | The Customer Portal provides access to Contacts that sit outside of your organization. This is accessible through the creation of a contact record, and setting up credentials for the contact to login to the Customer Portal. The Customer Portal is designed for contacts that sit outside of your organization. This is a great way to interact with contacts when providing external support. |
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