Migrating to the Employee Portal

Home > Applications > Collaboration > Employee Portal > Migrating to the Employee Portal

Index

Introduction If you are currently using the Service Portal or the My Services Portal, and looking to migrate to the Employee Portal please follow the steps detailed here.

Related Articles

Migration Steps

Below are some top-level steps to help you migrate to the employee portal. The video will talk through each step in-depth, and provide a practical walkthrough from start to finish.

Step 1 - Enable the Employee Portal

In the admin console, under System > Manage Portals > Employee Portal > Settings

The first two settings are required, as the employee portal is Off by default.

• Users - Add in the users you wish to have access and visibility of the employee portal

Leaving this field empty, and enabling the employee portal, will make the employee portal visible to All users

• Enable - If you are ready to configure the employee portal, enable this setting, and the users defined above will now have a Company Home menu option visible to them under the Home Tile in the navigation menu in the live.hornbill.com/yourcompany domain

Roles

• Collaboration - Any user who will need to manage pages on the Employee Portal will need this role (This role alone will not allow them to configure the Home Page or Domain Pages)
• Home Page Manager - Any user who needs to manage the landing page on the Employee Portal will need this role

Step 2 - Configure The Employee Portal

Configure the following for the structure / theme of the pages on the Employee Portal

• Header
• Body
• Footer
• Mobile

Learn How

Step 3 - Configure the Home Page

• Page Versions - By Default, the Home Page, is provided with two out of the box versions.

• Users - A version which will be displayed to users who are of type User
• Basic Users - A version which will be displayed to users who are of type Basic

It is possible to configure different Home Page versions for your users based on their type and to include different widgets on these pages if desired.

When configuring the User version of the Home Page, certain widgets will be available to add, which are not available when configuring a Basic user version of the Home page, these include:

• Newsfeed
• Workspace
• Activities / Approvals

These widgets are not available on the Basic user version of a page, as basic users do not have access to this functionality.

You may prefer to have one version of the Home Page which is used by all users, irrespective of their type, and to achieve this, you can add an All Users version of the Home Page, and it will have priority over any other versions fo the page and will be displayed to all users.

• When creating an All Users version of the Home Page (or later Domain Pages), only the widgets available to Basic users will be available to add to the page.

• Add Widgets - Add the widgets you would like to appear to the users on the Home Page.
• Customize - Customise the Widgets in terms of content and style, using the options in each widget's configuration settings.

Learn How

Step 4 - Configure Service Domains

• Role - A User will need the Service Domain Administrator to be able to manage Service Domains
• Settings - Service Domain Configuration options

• Default
• Enabled
• Public
• Language

• Domain Categories - Can be used to provide more granular grouping of services linked to the Service Domain, and to filter widgets on Doman Pages on the Employee Portal
• Domain Owners - Users who will be able to manage the linked Domain Page on the Employee Portal

Learn How

Step 5 - Enable Domain Pages

Using the Page Designer, and being a Domain Owner, will enable the option to create a Domain Page on the Employee Portal

Here you will be able to consider the following:

• Page or Redirect
• Page Widgets
• Versions
• Domain Filters
• Language / Translations

Learn How

Step 6 - Map Service Manager Services

* Link To Service Domains & Domain Categories

• In Service Manager > Service Portfolio > Service record > Service Details two new settings are enabled which allow for the mapping of each service in Service Manager to a Service Domain and Optionally a Service Domain Category.
• Mapping a Service to a Service Domain, will allow you on domain pages on the Employee Portal to create widgets, which display Domain-specific data (pulled from the services linked to that domain).

* Utilize Your Existing Data

The Employee Portal will present all of your existing Service Manager data.

• Catalog Items
• FAQ’s
• Bulletins
• Subscriptions & Visibility Configurations are Carried Forward

The Home Page of the Employee Portal will display data on the configured widgets based on the users subscription to services (without the need to associate the Service Manager Services to Service Domains)

Domain Pages on the Employee Portal, will only display data related to Services mapped to that Domain, if the widgets on the Domain Page have applied the Domain Filter