Difference between revisions of "Manage Portals"

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{{bluebanner|[[Main Page|Home]] > [[Administration]] > [[System Administration|System]] > Manage Portals|[[:Category:Administration|Index]]}}
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{{DISPLAYTITLE:Customize}}{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Platform Configuration]] > Customize|administration}}
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==Introduction==
 
==Introduction==
 
The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
 
The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
 
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<br>
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Whether you use one or both of these portals will depend on who your customer base is. If you are providing services to individuals and departments within your own organization, then you will need to configure the Hornbill Employee Portal. If you provide services to other organizations and are interacting with the individuals who belong to these external organizations then you will do this via the Hornbill Customer Portal.|
Hornbill currently supports two portals, the '''Service Portal''' and the '''Customer Portal'''.
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{{RightBox|Related Articles|
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:* [[Employee Portal]]
<br>
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:* [[Customer Portal]]
Whether you use one or both of these portals will depend on who your customer base is. If you are providing services to individuals and departments within your own organisation, then you will need to configure the Hornbill Service Portal. If you provide services to other organisations and are interacting with the individuals who belong to these external organisations then you will do this via the Hornbill Customer Portal.
 
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== Related Articles ==
 
:* [[Self Service|Service Manager Self Service]]
 
 
:* [[Practical Advice for Configuring your Hornbill Portals|Portal Configuration Guide]]
 
:* [[Practical Advice for Configuring your Hornbill Portals|Portal Configuration Guide]]
 
:* [[Applications]]
 
:* [[Applications]]
 
:* [[Live Chat]]
 
:* [[Live Chat]]
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== Manage Portals ==
 
== Manage Portals ==
 
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[[File:CustomerPortalCard.PNG|300px|center|link=Customize Customer Portal]]
[[File:PortalAccountsCard.PNG|300px|link=Portal Accounts]]
 
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[[File:GuestAccountsCard.PNG|300px|link=Guest Accounts]]
 
 
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[[File:GuestAccountTemplatesCard.PNG|300px|link=Guest Account Templates]]
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[[File:EmployeePortalCard.PNG|300px|link=Customize Employee Portal]]
 
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[[File:CustomiseCustomerPortalCard.PNG|300px|center|link=Customize Customer Portal]]
 
 
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[[File:CustomiseServicePortalCard.PNG|300px|link=Customize Service Portal]]
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[[File:AdvancedPortalSettingsCard.PNG|300px|link=Advanced Settings]]
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[[File:ManageEmployeePortalCard.PNG|300px|link=Manage Employee Portal]]
 
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[[File:PortalTranslateCard.PNG|300px|link=Translate Portals]]
 
 
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[[File:PortalAdvancedSettingsCard.PNG|300px|link=Advanced Settings]]
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[[File:LoginScreenCard.png|300px|link=Login Screen]]
 
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[[Category:Administration]]
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[[Category:Configuration]]

Latest revision as of 22:45, 18 March 2024

Home > Configuration > Platform Configuration > Customize Index

Introduction

The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
Whether you use one or both of these portals will depend on who your customer base is. If you are providing services to individuals and departments within your own organization, then you will need to configure the Hornbill Employee Portal. If you provide services to other organizations and are interacting with the individuals who belong to these external organizations then you will do this via the Hornbill Customer Portal.

Manage Portals

CustomerPortalCard.PNG

EmployeePortalCard.PNG

AdvancedPortalSettingsCard.PNG

LoginScreenCard.png