Live Chat

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Introduction

Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.

Features

These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access.

• Real Time Notifications
• Manage Chat Sessions
• Engage in a Chat Session
• Self Service

Administration

• Managing Chat Desk

Pluggins

• Service Manager

With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session.

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