Difference between revisions of "ITOM Runbooks Quick Guide"

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Hornbills ITOM Runbooks enables you to provide Orchestration by enabling more than one package operation to be executed as part of a process.  Process logic can be applied to dictate whether an operation will be executed and the order of execution.  
 
Hornbills ITOM Runbooks enables you to provide Orchestration by enabling more than one package operation to be executed as part of a process.  Process logic can be applied to dictate whether an operation will be executed and the order of execution.  
 
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* [[Runbooks]]
 
* [[IT Operations Management]]
 
* [[IT Operations Management]]
 
* [[ITOM Package Library]]
 
* [[ITOM Package Library]]
 
}}
 
}}
  
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== Runbooks ==
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=Creating a Runbook Process=
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=== Create a Runbook Process ===
 
  
 
# From the ITOM page, select '''Runbooks'''
 
# From the ITOM page, select '''Runbooks'''
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[[File:RunbookProcessView.png|450x182px]]
 
[[File:RunbookProcessView.png|450x182px]]
  
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=== Building a Runbook Process ===
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==Building a Runbook Process==
  
 
# Select the connection line between the '''Start''' and '''End''' nodes
 
# Select the connection line between the '''Start''' and '''End''' nodes
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<li><p>[[File:RunbookProcessSaveDraftButton.png|26x23px]]Click '''Save draft''' button</p></li></ol>
 
<li><p>[[File:RunbookProcessSaveDraftButton.png|26x23px]]Click '''Save draft''' button</p></li></ol>
  
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=== Publish a Runbook Process ===
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==Publish a Runbook Process==
  
 
# Click the '''Publishing Manager''' button [[File:RunbookProcessPublishManagerButton.png|30x25px]]
 
# Click the '''Publishing Manager''' button [[File:RunbookProcessPublishManagerButton.png|30x25px]]
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<li><p>Click '''Runbooks''' from the breadcrumbs at the top of the page</p></li></ol>
 
<li><p>Click '''Runbooks''' from the breadcrumbs at the top of the page</p></li></ol>
  
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=== Manually Execute a Runbook Process ===
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=Executing a Runbook Process=
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==Manually==
  
 
# Locate the Runbook Entry on the Runbooks list
 
# Locate the Runbook Entry on the Runbooks list
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# Click '''Invoke'''
 
# Click '''Invoke'''
  
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=== Schedule a Runbook Process ===
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==Scheduleing==
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<ol style="list-style-type: decimal;">
 
<ol style="list-style-type: decimal;">
 
<li><p>Navigate to ('''''Home &gt; ITOM &gt;'' Job Scheduling''')</p></li>
 
<li><p>Navigate to ('''''Home &gt; ITOM &gt;'' Job Scheduling''')</p></li>
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<li><p>Click '''Job History'''</p></li>
 
<li><p>Click '''Job History'''</p></li>
 
<li><p>Confirm the Status of the Job</p></li></ol>
 
<li><p>Confirm the Status of the Job</p></li></ol>
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[[Category:ITOM]]
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== Hornbill Service Manager Interaction  ==
 
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=== Business Process Manager ===
 
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==== Runbook Process ====
 
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# Navigate to ('''''[https://betaadmin.hornbill.com/rickyf/ Home] &gt;  [https://betaadmin.hornbill.com/rickyf/app/ Applications] &gt; [https://betaadmin.hornbill.com/rickyf/app/com.hornbill.servicemanager/ Hornbill Service Manager] &gt; Business Processes''''')
 
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# Locate '''EXAMPLE Hornbill Incident Process''' and click the '''Copy Process''' action button
 
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# Enter the name '''Demo Business Process''', and click '''Apply'''
 
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# Select the Connector between the '''Start''' and '''Set Status to New''' nodes
 
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# Right Click and Select '''Runbook Process'''
 
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# Double click on the new node
 
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# Select '''Run Harry''' from the Runbook drop down
 
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# Click Save
 
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# Publish the Business Process ** Needs work ***
 
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# Assign the new process to an Incident ** Needs work ***
 
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# Raise an Incident
 
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==== IT Automation ====
 
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# Navigate to ('''''[https://betaadmin.hornbill.com/rickyf/ Home] &gt;  [https://betaadmin.hornbill.com/rickyf/app/ Applications] &gt; [https://betaadmin.hornbill.com/rickyf/app/com.hornbill.servicemanager/ Hornbill Service Manager] &gt; Business Processes''''')
 
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# Locate '''Demo Business Process''' and click the link under Workflow
 
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# Right Click the '''Runbook Process''' node, and select '''Delete'''
 
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# Add a new node by dragging the '''Arrow''' underneath the '''Start''' node to a blank area and releasing
 
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# Select '''IT''' '''Automation'''
 
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# Double click on the new node
 
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# Select Run Package as '''Demonstration &gt; Harry Hornbill ...'''
 
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# Click '''Apply'''
 
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# Set Target Machine type to '''Machine''', and select a Computer
 
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# Connect the New '''IT Automation''' node to the '''Set status to New''' node
 
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# Click '''Save'''
 
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# Publish the Business Process ** Needs work ***
 
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# Raise an Incident
 
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====Auto Tasks====
 

Latest revision as of 20:06, 11 April 2024

Home > Administration > ITOM > Quick Start Guide > Runbooks Quick Guide Index

Introduction

Hornbills ITOM Runbooks enables you to provide Orchestration by enabling more than one package operation to be executed as part of a process. Process logic can be applied to dictate whether an operation will be executed and the order of execution.

Related Articles

Creating a Runbook Process

  1. From the ITOM page, select Runbooks
  2. Click the And New Runbook(+) button
  3. Enter a Name

RunbookProcessView.png

Building a Runbook Process

  1. Select the connection line between the Start and End nodes
  2. Right-click on the selected line and select “Add node between connected nodes”

RunbookNodeMenu.png

  1. Select IT Automation

RunbookITAutomationNode.png

  1. Hover over the IT Automation node, and click on the Settings icon RunbookNodeSettingsButton.png

179×115px

  1. Enter Run Harry as the Display name

  1. Click the Add Package button

RunbookITAutomationNodeJobSettingsPackageSelection.png

  1. Select Harry Hornbill

  2. Confirm the Run Operation is set to Show Harry

  3. Set Target Machine type to Machine, and select a Computer

  4. RunbookProcessSaveDraftButton.pngClick Save draft button

Publish a Runbook Process

  1. Click the Publishing Manager button RunbookProcessPublishManagerButton.png

RunbookPublishActivationList.png

  1. Click the Publish button

  2. Click Runbooks from the breadcrumbs at the top of the page

Executing a Runbook Process

Manually

  1. Locate the Runbook Entry on the Runbooks list
  2. RunbookProcessListInvokeActionButton.pngClick the Invoke action button
  3. Click Invoke

Scheduleing

  1. Navigate to (Home > ITOM > Job Scheduling)

  2. Click the Create New button, and Select Runbook Schedule

  3. Enter the following Schedule details:

    1. Name: Harry Hornbill

    2. Schedule: Run Once

    3. Runbook: Run Harry

    4. Set the following Operation Parameters to True:

  4. Click Enable Schedule

  5. Navigate to (Home > ITOM > Job Scheduling)

  6. Wait for the Job schedule Time, and Click on the Job Name: Harry Hornbill

  7. Click Job History

  8. Confirm the Status of the Job

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