Difference between revisions of "Support Passcode"

Latest revision as of 19:41, 6 December 2022

Redirect to:

@@ Line 1: / Line 1: @@
-= Support Passcode =
+#REDIRECT [[Hornbill Solution Center#Support]]
-== Overview ==
-Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue.
-A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue.
-== Generating a Support Passcode to enable Hornbill Support to access your Instance ==
-Passcodes are Generated via the Support tile in the Admin Tool.
-# In the Admin Tool, open the Support Tile
-# On the top bar, click on the Generate Support Passcode button
-# In the dialog
-## Select the User you wish the Passcode to be generated against
-## Select the duration of the passcode (from 1 to 72 hours)
-## Record a note of the purpose for generating the passcode
-## Click the Generate button
-# The Passcode will be displayed
-You can now copy this and communicate it to the relevant Support Staff.
-Notes:
-* Once this dialog is dismissed, you cannot retrieve this Passcode.
-* Generating a new Passcode will automatically revoke the any existing Passcode
-* If there is an active Passcode the Revoke current access code button will active
-Clicking this will revoke access for the current Passcode.