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Combined display of all available logs of Hornbill. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

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19:47, 19 April 2024 Jamesa talk contribs deleted page Workarounds and Known Errors (content was: "__NOTOC__Home > Service Manager > Workarounds and Known Errors ==Introduction== During of following the Investigation stage it maybe determined that a permanent fix is not currently available. This is a valid outcome and could be caused by a number of reasons including - Legacy Software, Costs to upgrade, Unable to schedule downtime to apply fixes to business critical applications. In these circumstances a '''Workaround''' maybe identified and this will...")
19:46, 19 April 2024 Jamesa talk contribs deleted page Linking Service Level Agreements to Services (content was: "__NOTOC__Home > Service Manager > Service Portfolio > Service Level Agreements > Linking Service Level Agreements to Services right|400px ==Introduction== From the Services record and the SLA tab, you are able to: * Link Global Service Level Agreements to a Service * Configure Service Level Agreements which are specific and only available to be used against a Service. * Manage rules for deciding which SLA will be invoked if t...")
19:40, 19 April 2024 Jamesa talk contribs deleted page Request and Closure Categories (content was: "__NOTOC__Home > Service Manager > Request and Closure Categories ==Introduction== This page describes the administration and configuration of the Request and Closure Categories which are used within the different call types. When using ''Service Manager'' in order to retrieve accurate reports and to standardise data recorded against a call, Profiles can be implemented. There are two sets of classifications you can use : :* '''Request categories''' - Can be...")
19:37, 19 April 2024 Jamesa talk contribs deleted page Investigating Problems (content was: "__NOTOC__Home > Service Manager > Investigating Problems ==Introduction== Hornbill provides a sample Problem Business Process which can be used to govern Problem life cycle's. Customers can edit or create their own Problem processes through the administration console and '''Business Processes'''. Customers are able to define...", and the only contributor was "Stevenb" (talk))
19:37, 19 April 2024 Jamesa talk contribs deleted page Incident Diagnosis & Investigation (content was: "__NOTOC__Home > Service Manager > Incident Diagnosis & Investigation ==Introduction== Service Manager is a highly configurable, flexible solution which is not prescriptive in how you manage your Incident Process. Incident Management processes can be automated, or entirely manual depending on your requirements. ===Incident Categorization & Prioritization=== It is possible to allow both analysts and supported customers to categorise their Incidents during e...")
19:36, 19 April 2024 Jamesa talk contribs deleted page Escalation, Resolution & Closure (content was: "__NOTOC__Home > Service Manager > Escalation, Resolution & Closure ==Introduction== ===Escalation Engine=== The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too. Service Levels can be created to support the differing Response and Resolution targets you wish to use...", and the only contributor was "Stevenb" (talk))
19:34, 19 April 2024 Jamesa talk contribs deleted page Logging Incidents (content was: "__NOTOC__Home > Service Manager > Logging Incidents ==Introduction== Service Manager provides a number of different ways in which an Incident can be created and logged. ===Logging an Incident as an Analyst=== Service Manager has been developed to provide a consumer level experience for logging Incidents (and other Request Types) by following a process of [...", and the only contributor was "Stevenb" (talk))
22:13, 18 April 2024 Jamesa talk contribs deleted page Problem Request (content was: "In Service Manager when you have a new instance, if you have a ''Problem Manager'' role, you can create new Problem requests by:- :# On the App Menu select Service Desk 16px| Service Desk and then request list :# Select the ‘Raise New’ button and then ''Problem'' :# This launches progressive capture to guide you through collecting the information needed for a new ''problem''. Then select the finish button. :# The problem request will be created a...")
14:34, 16 April 2024 Jamesa talk contribs deleted page Enabling Single Sign On in Your Web Browser (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Single_Sign_On_with_SAML_2.0 > Enabling Single Sign On in Your Web Browser </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== In order to facilitate a true Single Sign On experience it may...", and the only contributor was "Danielr" (talk))
20:29, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Rights and Access (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Configuration * Knowledge Management Content Management }} }} ==Roles== A single role is available to assign to users who wi...")
20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Content Management (content was: "Knowledge Management Content Management {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the basic user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management * Knowledge Management Rights and Access * Knowledge Management Configuration }} }} ==Structure== A knowledge base can have child topics for o...")
20:28, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management Configuration (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Managment}} {{Section| This document looks at the basic configuration for Knowledge Management within Service Manager.| {{rightBox|Releated Articles| * Knowledge Management }} }} ==Topics Covered== * Setting the prefix to be used for each knowledge type * Migrating FAQs from services to the knowledge management * Managing Keyword...")
20:26, 12 April 2024 Jamesa talk contribs deleted page Knowledge Management (content was: "Knowledge Management Configuration {{Breadcrumb|Home > Configuration > Service Manager|Service Manager Administration|Knowledge Management}} {{Section| This document looks at the user experience for Knowledge Management within Service Manager.| {{rightBox|Related Articles| * Knowledge Management Configuration * Knowledge Management Rights and Access * Knowledge Management Content Management }} }} == Knowledge Experience == A new knowledge experie...")
20:14, 11 April 2024 Jamesa talk contribs deleted page Supplier Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Supplier Manager > Translations </div> == Introduction ==", and the only contributor was "Stevenb" (talk))
20:06, 10 April 2024 Jamesa talk contribs deleted page Category:TBC (content was: "To be Cataloged", and the only contributor was "Jamesa" (talk))
17:58, 10 April 2024 Jamesa talk contribs deleted page Category:Configuration Manager (content was: "Pages relating to the Configuration Manager App", and the only contributor was "Jamesa" (talk))
18:26, 21 March 2024 Jamesa talk contribs deleted page Category:Supplier Manager Administration (content was: "Supplier Manager Administration Index", and the only contributor was "Jamesa" (talk))
18:03, 21 March 2024 Jamesa talk contribs deleted page Category:Document Manager Administration (content was: "== Introduction == Pages for the administration of Document Manager", and the only contributor was "Danielr" (talk))
22:17, 20 March 2024 Jamesa talk contribs deleted page What are Requests? (content was: "Requests are a way for an individual to ask for something within ''Service Manager''. This could be for a range of things which would normally require the gathering of a certain amount of information before deciding how to deliver what is needed. These can include:- :* A Service request – for something to be provided – for example, a request for information or advice :* An Incident – report something that is not working or request assistance :* A Problem – an issue wit...")
22:11, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Admin Tool (content was: "{{DISPLAYTITLE:Hornbill How To - Admin Tool Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Admin Tool Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Admin Tool "How To" guides, hints, tips and videos that ha...", and the only contributor was "BobD" (talk))
21:55, 20 March 2024 Jamesa talk contribs deleted page What's New (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New |style="text-align:right;"| |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| |} {| cellspacing="10" |- valign="top"  | style="width:465px;border:2px solid #AAA; padding:1em;" | ...")
21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2021 Q1 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2021 Q1 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6...", and the only contributor was "MaryO" (talk))
21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "MaryO" (talk))
21:54, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2020 Q1/Q2 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2020 Q1/Q2 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e...", and the only contributor was "BobD" (talk))
21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q4 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q4 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
21:53, 20 March 2024 Jamesa talk contribs deleted page Service Manager Quarterly Update 2019 Q3 (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > What's New > Service Manager Quarterly Update 2019 Q3 |} </div> <br> {|style="width: 100%" |- valign="top" |style="width:73%"| __TOC__ |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6...", and the only contributor was "BobD" (talk))
20:31, 20 March 2024 Jamesa talk contribs deleted page Category:Project Manager Administration (content was: "Hornbill's Project Manager Administration related pages", and the only contributor was "Jamesa" (talk))
20:30, 20 March 2024 Jamesa talk contribs deleted page Category:Platform (content was: "Platform Features", and the only contributor was "Jamesa" (talk))
20:27, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Display Issues (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Display Issues </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Display queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delive...", and the only contributor was "Pamelal" (talk))
20:25, 20 March 2024 Jamesa talk contribs deleted page Category:How To - Integration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Integration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Hornbill has a raft of mechanisms that will allow you to integration with other applications. The pages listed below aim to help you accom...", and the only contributor was "Danielr" (talk))
22:48, 18 March 2024 Jamesa talk contribs deleted page Category:Administration (content was: "Administration", and the only contributor was "Jamesa" (talk))
21:35, 18 March 2024 Jamesa talk contribs deleted page Service Catalog Administration (content was: "{{bluebanner|Home > Administration > Service Catalog |Index}} == Service Catalog Administration==  {|cellspacing="10" |- <!-- ***************************************** ROW 1 ***************************************************...", and the only contributor was "Jamesa" (talk))
20:59, 15 March 2024 Jamesa talk contribs deleted page Data (content was: "__NOTOC__Home > Administration > System > Data == Introduction == Use these options to work with the back end data that is stored to support your apps. Manage Profile Trees that are used in your different apps or get to the root of the data with the Database Direct tool. ==Profiles== right Profiles provide hierarchical tree structures that can be used within different application for applying profiles or...")
17:59, 29 February 2024 Jamesa talk contribs deleted page Category:Integrations (content was: "Hornbill Integrations", and the only contributor was "Jamesa" (talk))
22:26, 28 February 2024 Jamesa talk contribs deleted page Default Form Configuration (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Intelligent Capture Designer > Form Configuration </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == When selecting a default progressive capture form, there are possibly two ways in which you can customise it |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px;...")
22:35, 20 February 2024 Jamesa talk contribs deleted page Identifying Problems (content was: "__NOTOC__Home > Service Manager > Identifying Problems ==Introduction== Incident Management is concerned with firefighting the symptoms of Incidents, Problem Management is concerned with identifying, and either permanently removing the causes of the Incidents or providing workaround information. ==Logging a Problem== Problems can be identified and raised in a number of different ways. :* An analyst with a minimum of the '''Problem Management User''' role...")
22:12, 20 February 2024 Jamesa talk contribs deleted page Resolving Problems (content was: "__NOTOC__Home > Service Manager > Resolving Problems ==Introduction== It maybe necessary to create a '''Change''' in order to apply the permanent fix for the Problem. ==Raising a Linked Change== From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem. Us...")
18:25, 20 February 2024 Jamesa talk contribs deleted page Requests (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Service Portfolio > Service Details > Requests </div> {|style="width: 100%" |- valign="top" |style="width:73%"| ==Introduction== Any Requests which the Service has been raised directly against, or where it has an associated relationship to Requests will be displayed here. |style="width:5%"| | |style="width:22%; bord...")
17:02, 20 February 2024 Jamesa talk contribs deleted page Category:Service Manager Administration (content was: "== Introduction == Pages for the administration of Service Manager", and the only contributor was "Jamesa" (talk))
00:27, 10 February 2024 Jamesa talk contribs deleted page Category:How To - Customer Manager (content was: "{{DISPLAYTITLE:Hornbill How To - Customer Manager Index}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Customer Manager Index </div> {|style="width: 100%" |- valign="top" |style="width:73%"| The following is a complete list of the Customer Manager "How To" guides, hints, tips...", and the only contributor was "BobD" (talk))
00:26, 10 February 2024 Jamesa talk contribs deleted page Application Settings (content was: "__notoc__Home > Administration > Settings ==Introduction== Hornbill comes with a large number of available settings. These settings determine the behaviour of the system and should be updated with care. The settings increase the control you have over your applications and allows you the flexibility of having a system which can be moulded to your requirements whilst being instantly upgradable. *'''Application Specific Settings''' :*''Service Manager Applica...")
00:15, 10 February 2024 Jamesa talk contribs deleted page Category:Asset Management (content was: "Asset Management Index", and the only contributor was "Jamesa" (talk))
22:50, 7 February 2024 Jamesa talk contribs deleted page Transitioning to the new Service Level Agreement functionality (content was: "{{DISPLAYTITLE:Hornbill How To: Transition to the new Service Level Agreement functionality}}__NOTOC__ <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > How To > Service Manager > Transition to the new Service Level Agreement functionality </div> {{#ev:youtube...", and the only contributor was "BobD" (talk))
22:48, 7 February 2024 Jamesa talk contribs deleted page Migrate to SLM (content was: "#REDIRECT Transitioning to the new Service Level Agreement functionality", and the only contributor was "BobD" (talk))
20:01, 15 November 2023 Jamesa talk contribs deleted page Service Manager Translations (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Administration > Service Manager > Translations </div> == Introduction ==", and the only contributor was "Jamesa" (talk))
19:55, 15 November 2023 Jamesa talk contribs deleted page Translate Portals (content was: "__NOTOC__Home > Administration > System > Customize > Portal Translations == Introduction ==", and the only contributor was "Jamesa" (talk))
19:44, 15 November 2023 Jamesa talk contribs deleted page Advanced Portal Settings (content was: "__NOTOC__Home > Administration > System > Manage Portals > Advanced Settings == Introduction ==", and the only contributor was "Jamesa" (talk))
22:37, 14 November 2023 Jamesa talk contribs deleted page Direct Outbound Mail (content was: "#REDIRECT Email Direct Outbound", and the only contributor was "Jamesa" (talk))
22:28, 14 November 2023 Jamesa talk contribs deleted page Sessions (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Administration > System > Monitor > Sessions |style="text-align:right;"|Index |} </div> {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction...", and the only contributor was "Jamesa" (talk))
22:24, 14 November 2023 Jamesa talk contribs deleted page Services FAQs (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__ {| style="width:100%" |Home > Expert_Services > Services FAQs |style="text-align:right;"| |} </div> center|link= '''This section is in the process of a major restructure. Please come back again soon''' ---- File...", and the only contributor was "Samraie" (talk))
21:04, 14 November 2023 Jamesa talk contribs deleted page Audits (content was: "{{DISPLAYTITLE:GRC Audits}}{{Breadcrumb|Home > Applications > GRC > Compliance Management > Audits|GRC}} Category:GRC", and the only contributor was "Jamesa" (talk))
21:03, 14 November 2023 Jamesa talk contribs deleted page Image Library (content was: "{{breadcrumb|Home > Configuration > Platform Configuration > Image Library|Configuration}} Category:Configuration", and the only contributor was "Jamesa" (talk))
20:57, 14 November 2023 Jamesa talk contribs deleted page Service Catalogs Administration (content was: "{{bluebanner|Coming Soon|Index}}", and the only contributor was "Jamesa" (talk))
20:53, 14 November 2023 Jamesa talk contribs deleted page Background Jobs (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
20:51, 14 November 2023 Jamesa talk contribs deleted page Customize User Profile (content was: "{{breadcrumb||Configuration}}", and the only contributor was "Jamesa" (talk))
20:50, 14 November 2023 Jamesa talk contribs deleted page BPM WebCallNode (content was: "Information coming soon.", and the only contributor was "Gerry" (talk))
20:49, 14 November 2023 Jamesa talk contribs deleted page Application Administration (content was: "{{Bluebanner|Home > Administration > Applications |Index}} {|style="width: 100%" |- valign="top" |style="width:73%"| == Introduction == This page provides access to the administration of your installed Hornbill Apps. |style="width:5%"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-col...", and the only contributor was "Jamesa" (talk))
20:29, 14 November 2023 Jamesa talk contribs deleted page Customer Manager Administration (content was: "== Introduction ==", and the only contributor was "Jamesa" (talk))
20:08, 14 November 2023 Jamesa talk contribs deleted page Spring 2015 Update (content was: "== Please Read First == April 15, 2015 - In the last ten weeks we have been working really hard on a project codenamed Avant-garde to bring you this awesome update; we are extremely excited to introduce you to our all new user interface for Hornbill. Before we get into the details of whats new there are some important things that you should know about how we make non-incremental changes to the software that delivers the Hornbill service to you, if you use Hornbill you should a...")
20:06, 14 November 2023 Jamesa talk contribs deleted page SMS Messaging Capabilites (content was: "TODO: This page describes the SMS Text Messaging capabilities and features of the Hornbill platform", and the only contributor was "Gerry" (talk))
20:03, 14 November 2023 Jamesa talk contribs deleted page Simple Lists (content was: "== Introduction == Simple Lists", and the only contributor was "Jamesa" (talk))
19:55, 14 November 2023 Jamesa talk contribs deleted page The Hornbill Community License (HCL) (content was: " {| cellspacing="10" |- valign="top" | style="width:650px;border:2px solid #AAA; padding:1em;" | '''Copyright (c) 2015 Hornbill Technologies Ltd (https://hornbill.com)''' <code> Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including wi...", and the only contributor was "Gerry" (talk))
19:53, 14 November 2023 Jamesa talk contribs deleted page FAQ:Training and Knowledge (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
19:40, 14 November 2023 Jamesa talk contribs deleted page KE00169398 SM App Settings Improvement Phase 6 (content was: "This table describes application settings that are being removed from the Service Manager application as well as the changes in behaviour once they are removed. <table border="1"> <tr> <td></td> <td>'''App Setting Name'''</td> <td>'''Description'''</td> <td>'''Behaviour Once Removed'''</td> </tr> <tr> <td>1</td> <td>app.email.allowRequestSubStatusUpdates</td...", and the only contributor was "AndyG" (talk))
19:26, 14 November 2023 Jamesa talk contribs deleted page Take a Closer Look (content was: "__notoc__Home > Take a Closer Look ==Introduction== To help you get to know Hornbill Service Manager and experience the power of collaborative ITSM, the ease of use of the solution and the innovative functionality, we’ve picked a selection of ways for you to see more, discover more and try it for yourself. ==Overview== {{#ev:youtube|ZCX8FNVaGUs|200|right}} As a first step and to see how Hornbill Service Manager simplifies modern ITSM, take a few minutes to p...")
19:23, 14 November 2023 Jamesa talk contribs deleted page How do I assign or remove roles from Co-Workers? (content was: "In order for Co-Workers to use various parts of Hornbill they need to be given the appropriate roles. An admin role can makes changes using the Hornbill Administration. == To assign a role to a Co-Worker == :# Launch Hornbill Administration :# Select which application you are interested in the selection box at the top left :# Select ''Roles'' then Roles :# Select the role that a user needs and then the 'Assigned Users' tab :# Search and fi...")
18:10, 14 November 2023 Jamesa talk contribs deleted page FAQ:Hornbill Community (content was: "==Question 1== Answer....", and the only contributor was "AbdiH" (talk))
17:59, 14 November 2023 Jamesa talk contribs deleted page Admin2 Update (content was: "== Please Read First == April 15, 2016 - since our last major update to our service exactly one year ago Spring_2015_Update where we transitioned to a brand new front end technology stack based on a combination of Angular and Bootstrap, we have been busy delivering our customers lots of great feature updates. At the same time we have been working hard behind the scenes to bring this new technology stack to all of our front end service endpoints. We are excited to announce...")
17:07, 14 November 2023 Jamesa talk contribs deleted page Manage Executed Processes (content was: "{{breadcrumb|Manage Executed Processes|Administration}} {|style="width:100%"; |style="width:75%";| |style="width:25%; text-align:right";| |} <div style="float:left;"> left </div> <div style="float:right;"> right </div>", and the only contributor was "Jamesa" (talk))
16:05, 13 November 2023 Jamesa talk contribs deleted page Sandbox (content was: "Should you want to find out more or get a demo please click here: link=https://info.hornbill.com/demo-request|Speak To Us <!--__NOTOC__Home > Sandbox {{#ev:youtube|ZCX8FNVaGUs|400|right}} ==Introduction== Hornbill Service Manager provides you with the most commonly adopted ITSM best practices combined with a innovative collaborative t...", and the only contributor was "Stevenb" (talk))
16:33, 10 November 2023 Jamesa talk contribs deleted page File Browser (content was: "__NOTOC__Home > Administration > System > Data > File Browser == Introduction ==", and the only contributor was "Jamesa" (talk))
23:14, 9 November 2023 Jamesa talk contribs deleted page Test page (content was: "Test", and the only contributor was "Jamesa" (talk))
23:08, 16 October 2023 Jamesa talk contribs uploaded a new version of File:RequestSettingsCard.png
23:07, 16 October 2023 Jamesa talk contribs uploaded a new version of File:AssessmentCard.png
23:05, 16 October 2023 Jamesa talk contribs uploaded a new version of File:SMRelationshipsCard.png
23:03, 16 October 2023 Jamesa talk contribs uploaded a new version of File:SubStatusCard.png
23:01, 16 October 2023 Jamesa talk contribs uploaded a new version of File:ServiceDeskCard.png
22:52, 16 October 2023 Jamesa talk contribs created page File:ScheduleRequestCard.png
22:52, 16 October 2023 Jamesa talk contribs uploaded File:ScheduleRequestCard.png
17:56, 10 October 2023 Jamesa talk contribs created page File:Get Asset Information BPM.png
17:56, 10 October 2023 Jamesa talk contribs uploaded File:Get Asset Information BPM.png
22:22, 13 September 2023 Jamesa talk contribs deleted page What Service Manager Roles exist? (content was: "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Configuration > Platform Configuration > Roles > What Service Manager Roles Exist? </div> ==Introduction== Each application is shipped with its own Security roles to govern access to the various areas of that application. Currently, Hornbill Service Manager is shipped with more roles than any other Hornbill App and this reflects the...")
22:10, 13 September 2023 Jamesa talk contribs deleted page Latest Changes (content was: "== Introduction == A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the ''Show More'' button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance. Release notes are available for the following ::* Hornbill ESP ::* Hornbill...", and the only contributor was "Jamesa" (talk))
22:09, 13 September 2023 Jamesa talk contribs deleted page Monitor (content was: "== Introduction == The Log Files provides an insight into all the transactions that are being processed on your instance including the display of any errors or issues that are occurring. The Sessions option lets you see who currently has a connection with your instance. ::* Log Files ::* Sessions", and the only contributor was "Jamesa" (talk))
22:06, 13 September 2023 Jamesa talk contribs deleted page Updates (content was: "Hornbill continuously delivers value to our customers by pushing new features, improvements and fixes on a continuous basis following a Continuous Deployment Agile methodology, and like other web applications, these features are added incrementally and transparently with no disruption to your service or user experience. Sometimes we like to do something extra, something that will...", and the only contributor was "Gerry" (talk))
05:37, 30 August 2023 Jamesa talk contribs deleted page FAQ:Continuous Delivery (content was: "About Continuous Delivery")
21:06, 29 August 2023 Jamesa talk contribs created page File:Hornbill-document-library.png
21:06, 29 August 2023 Jamesa talk contribs uploaded File:Hornbill-document-library.png
20:17, 31 July 2023 Jamesa talk contribs created page Category:TBC (Created page with "To be Cataloged")
14:06, 20 July 2023 Jamesa talk contribs deleted page Request Templates (content was: "__NOTOC__Home > Service Manager > Logging Incidents > Request Templates ==Introduction== Service Manager provides the functionality for customers to create pre-defined request templates, which can be invoked when logging Incidents or Service Requests. Request Templates can be defined for commonly occurring or repetitive requests, and can be defined and...", and the only contributor was "Stevenb" (talk))
21:40, 18 May 2023 Jamesa talk contribs created page Category:HDOC (Created page with "HDOC ")
15:57, 5 May 2023 Jamesa talk contribs changed group membership for JoelE from (none) to administrator, bureaucrat and bureaucrats
15:55, 5 May 2023 User account JoelE talk contribs was created by Jamesa talk contribs and password was sent by email
17:03, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management Configuration
17:01, 28 March 2023 Jamesa talk contribs deleted page Knowledge Management (content was: "{{breadcrumb|Home > Service Manager> Knowledge Management|Service Manager}} {{Section| Knowledge Management includes the creation and sharing of articles, known issues, and FAQs| {{rightBox|Releated Articles| * Knowledge Management Configuration }} }} ==Topics covered== * Browsing knowledge * Creating knowledge bases, topics, and articles * Employee Portal w...", and the only contributor was "Jamesa" (talk))
21:08, 21 February 2023 Jamesa talk contribs deleted page Manage Your Apps (content was: "__NOTOC__Home > Administration > System > App Store > Manage Your Apps == Introduction ==", and the only contributor was "Jamesa" (talk))
23:29, 13 February 2023 Jamesa talk contribs created page File:Manage-knowledge-toolbar.png
23:29, 13 February 2023 Jamesa talk contribs uploaded File:Manage-knowledge-toolbar.png
23:23, 13 February 2023 Jamesa talk contribs created page File:Switch-to-admin-view.png

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