Difference between revisions of "Service Manager Mailbox Plug-in"
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== Raise a Request == | == Raise a Request == | ||
| + | The Raise Request option will allow you to take the contents of the email and raise a new request within Service Manager | ||
| + | |||
| + | * Sender Recognition | ||
| + | * Progressive Capture | ||
| + | * Attachments | ||
== Update a Request == | == Update a Request == | ||
Revision as of 03:19, 8 March 2017
Home > Service Manager > Email Plug-in
IntroductionEmails can be a common way for customers and users to report issues. These emails can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request from one of these emails. These options on the email will only be visible to those with access to Service Manager. |
Related Articles |
Raise a Request
The Raise Request option will allow you to take the contents of the email and raise a new request within Service Manager
- Sender Recognition
- Progressive Capture
- Attachments
Update a Request
Settings
- Default progressive capture
- RegEx patterns
- com.hornbill.servicemanager.regex.incident.id
- com.hornbill.servicemanager.regex.serviceRequest.id
- com.hornbill.servicemanager.regex.problem.id
- com.hornbill.servicemanager.regex.knownError.id
- com.hornbill.servicemanager.regex.changeRequest.id