Difference between revisions of "Service Manager Experimental Features"

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==Introduction==
 
==Introduction==
  
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The features listed here are subject to change.  If released as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will documented here.
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The features listed here are subject to change.  If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings
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These features can be enabled from the admin console, under Service Manager and Settings
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== Related Articles ==
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:* [[Document Manager Experimental Features]]
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:* [[System Experimental Features]]
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:* [[Activities]]
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|}
  
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* app.experimental.advancedRequestTaskCompleter
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== [[Knowledge Centre]] ==
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This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.
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This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)
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: * Default is '''Off'''
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: * If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access
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'''guest.app.experimental.hornbillKnowledgeCentre'''
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: * This does not effect Authorisation Tasks, which can still only be completed by the assignee.
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:* Default is '''Off'''
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:* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:
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'''guest.app.knowledge.customer'''
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:* Default is '''Off'''
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:* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
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'''guest.app.knowledge.service'''
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:* Default is '''Off'''
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:* If enabled, shows the relevant knowledge when a user log a new request in the Service portal
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'''guest.app.knowledge.user'''
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:* Default is '''Off'''
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:* If enabled, shows the relevant knowledge when a user log a new request in the user app
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[[Category:Service Manager]]

Latest revision as of 22:07, 1 June 2022

Home > Service Manager> Experimental Features

Introduction

The features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings

Related Articles

Knowledge Centre

This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)

guest.app.experimental.hornbillKnowledgeCentre

  • Default is Off
  • If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:

guest.app.knowledge.customer

  • Default is Off
  • If enabled, shows the relevant knowledge when a user log a new request in the Customer portal

guest.app.knowledge.service

  • Default is Off
  • If enabled, shows the relevant knowledge when a user log a new request in the Service portal

guest.app.knowledge.user

  • Default is Off
  • If enabled, shows the relevant knowledge when a user log a new request in the user app
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