Difference between revisions of "Service Manager Experimental Features"
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:* [[Activities]] | :* [[Activities]] | ||
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== [[Knowledge Centre]] == | == [[Knowledge Centre]] == | ||
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:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | :* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | ||
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'''guest.app.knowledge.customer''' | '''guest.app.knowledge.customer''' | ||
:* Default is '''Off''' | :* Default is '''Off''' | ||
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:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled, shows the relevant knowledge when a user log a new request in the user app | :* If enabled, shows the relevant knowledge when a user log a new request in the user app | ||
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[[Category:Service Manager]] | [[Category:Service Manager]] |
Latest revision as of 22:07, 1 June 2022
Home > Service Manager> Experimental Features
IntroductionThe features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings |
Related Articles |
Knowledge Centre
This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)
guest.app.experimental.hornbillKnowledgeCentre
- Default is Off
- If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:
guest.app.knowledge.customer
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
guest.app.knowledge.service
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Service portal
guest.app.knowledge.user
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the user app